A5 Whole system transformation, based on redesigned primary care

A5 Whole system transformation, based on redesigned primary care

Format: Largely didactic but with much audience interaction

Health and illness are still understood and treated primarily as physical problems. This leads to linear processing of patients, specialisation, and fragmentation of care. Systems that successfully reduce overall healthcare costs and improve population health redefine the core product of healthcare as an effective, personal, long term, trusting, accountable personal relationship – experts, patients, and families working in partnership over time. Integrated care teams in long term respectful partnership redefine primary care and then result in entire system rethinking of roles, responsibilities, and functions.

After this session you will be able to:

• Understand how dramatic improvements in healthcare are most likely to be found by dramatically changing outpatient services, particularly primary care.
• Understand how optimising the role of each individual in an integrated care team transforms performance
• Understand how moving power and control to the patient and family dramatically improves system performance.
• Understand how radically redefined systems produce better care, improved outcomes, reduced costs, and happier people.

Douglas Eby, Vice President, Medical Services, Southcentral Foundation, Alaska; Charles M Kilo, The Trust for Healthcare Excellence and CEO, GreenField Health, Oregon, USA