Please click on the links below to access speaker presentations from the 2010 International Forum, from sessions that took place on Tuesday, Wednesday, Thursday and Friday.

Tuesday

M2 Quality improvement tools and techniques to incite a quality revolution

 - Understanding patient safety, Frank Federico, Carol Pedan, Anthony Staines

 - Driver diagram and framework, Frank Federico, Carol Pedan, Anthony Staines

 - Human Factors, Frank Federico

 - Effective teamwork & communication in delivering safe & reliable care, Carol Pedan (adapted from Michael Leonard, MD)

 - Measures and measurement, Frank Federico, Carol Pedan, Anthony Staines

 - Check lists: do they work? Carol Pedan

 - The model for improvement, the PDSA cycle, Anthony Staines

 - Fair and just culture and appropriate accountability, Frank Federico, Carol Pedan, Anthony Staines

 - Examining the reliability of your processes, Frank Federico

M16 Ready, Fire, Aim, Carol Haraden, Kedar Mate

M18 Executing your strategy, Carol Haraden

Wednesday

K1 Better quality at lower cost: successful health economies in troubled times, Don Berwick

 - Introduction

 - Better care, lower costs: governing the commons

A1 Good ideas that lead to bad results in patient safety, Carol Haraden, Rene Amalberti

A3 Leadership, anticipation and motivation: Zaans Medisch Centrum, Marja Ho-dak Pannekeet, Rob Dillmann

A4 An international workshop on open disclosure: principles, practices, research, Rick Iedema, Thomas Gallegher

A5 Innovations in quality for bottom billion; an innovation strategy for integrating microfinance and health, Sheila Leatherman

A6 Safety in Hospitals

 - a) Improving the continuity of patient care through identification and implementation of novel patient handover processes in Europe (The EU HANDOVER Collaborative), Paul Barach, Rosa Sunol

 - b) The evaluation of safety management system in Dutch hospitals, Jan Vesseur

A7 Patient safety culture

 - How to choose a patient safety tool - and the evidence for application, Solvejg Kristensen, Paul Bartels

 - Patient safety culture: what is it and how to measure it? Philippe Michel, Pauline Occelli, Cordula Wagner, Anthony Staines 

 - How to improve patient safety culture (PSC)? Pauline Occelli

 - Patient safety culture: differences between professions and countries, Cordula Wagner, Marleen Smits

 A8 Data collection and measurement

 - Data collection and measurement: new strategies for effectiveness in the field, Brandon Bennet, Lloyd Provost, Kedar Mate

 - South African example, Brandon Bennet, Lloyd Provost, Kedar Mate

A9 No permissiveness anymore. Governance of quality and safety in healthcare, Franske Keuter, Wim Schellekens

A11 Cost and quality

 - Cost and quality:do we need a total remake process in healthcare? 

 - Cost and quality:do we need a total remake process in healthcare? part 2, Mats Bojestig

M7 Improving health in developing countries

 - Mapping the USAID healthcare improvement work to the millenium developement goals, Rashad Massoud

 - QI accelerating achievement of the MDG's, Kedar Mate

 - Taking PPH prevention to scale in Niger's public maternities, Maina Boucar

M8 Evidence is not enough: how to put reliability at the heart of your systems, Sir John Oldham, Philip Higton

M10 How to design reliable process in healthcare: moving to 95%, Frank Federico, Roger Resar, Marije Stoffer, Gail Nielson

B2 Safeguarding against errors involving high-alert medications, Marco D'Agata, Anne Hilelius

B3 Creating the culture for innovation, Lynne Maher, Paul Plsek

B4 Using the best clinical results to engage clinicians in cost reduction, Harry Molendijk

 - Using the best clinical results to engage clinicians in cost reduction, part 2, Mats Bojestig

B6 Engaging the next generation of healthcare professionals in improving care for patients, Carly Strang, Elizabeth Bradbury, Rob Bethune

 - Developing chapters locally, Elizabeth Bradbury

 - Chapters Leaders: who are we?

 - Open School England

C1 The high velocity edge: the discipline of innovation and self improvement organisations, Steven J. Spears

C4 Reduction of anaesthesia-related mortality and improved practice patterns, Dan Benhamou, Francois Clergue, Annick Steib

C5 Developing safety conscious competence (local examples, multiple presentations)

 - Changing our model of care: developing teams and competencies for taking care 24/7, Diana Hamilton-Fairley

 - Working sunset to sunrise...but never in the dark, Catherine Tyler

Thursday

K3 Better care, lower costs: principles of design, Goran Henriks, Don Berwick

D4 Junior doctors are the key to patient safety: interventions from the chalkface, Imran Qureshi, Fran Collins, Sukhmeet Panesar

 - Learning to make a real change: the interprofessional healthcare improvement programme for junior staff at Salisbury NHS Foundation Trust, Peter Wilcock

D7 The high 5s project: implementing standard operating protocols in patients safety, Anges Leotsakos, Dennis O'Leary, Liat Fishman, Yvonne Salfischberger

D8 The dynamics of large-scale improvement: learning from organisations, regions and countries, Peter Lachman, Jo McCannon

D9 Finding your destination: using the IHI Improvement Map to achieve breakthrough performance, Evan M. Benjamin, Jan Fitzgerald

D10 Transformation: examples from Asia-Pacific - split session

 - a) Achieving provider, clinical and patient innovation in a District Health Board through world class commissioning in New Zealand, Jan Dewar, Liz Fitzmorris

M11 The influence of public reporting of outcome data on safety  and quality of patient care in hospitals, Brian Jarman

 - HSMR in the Netherlands, Andre Van der Veen

 - Informed patients: lessons from the UK experience in reporting of clinical outcomes, Tim Kelsey

M12 The art and science of coaching interdisciplinary frontline teams in healthcare improvement, Goran Henriks, Anette Nilsson, Marhorie M. Godrey

M14 How to design a 'bundle' - the journey from the topic area to testing

 - Considerations and observations on bundles, Frank Federico, Carol Haraden

 - Failure mode and effects analysis, Frank Federico, Carol Haraden

M15 Improving transitions and reducing re-hospitalisations, Gail Nielsen, Pat Rutherford, Tom Downes

E3 Improving care for patients on antiretroviral therapy using the Gaps Analysis Improvement Framework, Rashad Massoud, Nigel Livesley, Fazila K. Shakir

E4 Maintaining quality in hard times: a socio-technical approach to engaging key stakeholders in a transparent process of priority setting, Mara Airoldi, Jenifer Smith

E6 How to write your abstract, Fiona Moss, Duncan Neuhauser

F2 How compulsory is improvement? Charles Shaw

F3/F6/C3 Revised sessions, Maina Boucar, Jean Nguessen, Joe McCannon, Jane Smith

 - Lessons on Improvement from Africa, Jaen H. Nguessan, Maina Boucar

F4 Patient experiences

 - From patient centred to patient driven: patients and staff working together to improve experiences, Chris Lloyd on behalf of David Fillingham

 - Plan, organise, evaluate, improve the services for patients with chronic renal failure, Andrea Gardini, Susi Sbarbati

 - Capturing patients and carers' views to measure the quality of palliative day care, Victoria Hewitt

Friday

K5 Health technology assessment: comparative effectiveness research, Laurent Degos

G2 Fundamentals of spread and sustainability

 - Sustainability of improvement, Lynne Maher

 - The fundamentals of spreading and sustaining improvement, Lynne Maher, Joe McCannon

G5 Safe and reliable care in frail and elderly patients

 - Improving care for frail and ederly patients in hospitals, Carlijn Meerkerk, Douglas Woodhouse

 - Dutch quality framework and safety, Annamiek Mulder, Ivette Heesbeen

G6 Patient involvement and error disclosure, Charles Vincent, Rachel Davis, Rick Iedema

 - Overview

 - Patient involvement in incident management and incident disclosure, Rick Iedema

G7 The Triple Aim: The simultaneous pursuit of population health, enhanced individual care and controlled costs for a population, Ian Rutter, David Peat, Susan Somers, John Bewick

G8 Long term care - split session

 - The worlds largest improvement programme in long term care, Mirella Minkman, Anna Nieboer

 - Evaluating the world's largest improvement programme in long term care, Anna Nieboer

 - Care for better - management of quality, Joris van der Putten

 - Intergrated care pathways in mental healthcare, Tom Joosten

G9 Improvement clinic - increase the success of your projects, Bernard Crump

G10 Health delivery innovation for large scale social change 

 - Psychological therapies in the NHS, Alan Cohen

 - Leading for cost for quality: how do we choose the right care? Brenda Reiss-Brennan Alan Cohen, Boon Leng Lim, Sophia Schlette, Lucy Savitz, Pascal Birot

G11 Engaging everyone in improvement: working top down and bottom up, Goran Henriks

H1 Improving quality and reducing costs: from experience to evidence, Bernard Crump

H6 Engaged but not married yet: moving to a cross-cultural union between primary and secondary care, Ross Gallaty, David Bratt, Tim Mason, Nick Chamberlain

H7 Six Sigma assisted redesign of an Australian community mental health service, Richard Newton, Priscilla Yardley, Anthony Merrett

H8/H11 Using "Lean" to improve outcomes: a study of inpatient surgeries, Peter McCullock, Simon Kreckler, Ken Catchpole, Steve New

 - Better care and safecare: An organisations journey to improving quality and safety, Ian Renwick

H9 EUNetPAS: European Unit Network for Patient Safety

I1 Working with pride and joy: how to engage the health care workforce and create a positive work environment, Joanne Watson, Joanna Goodrich, Beverley Fitzsimon

I2 Attributes for leading change in iomprovement and reliabilty, Phil Higton

I4 Empowering clinicians to lead change - how to do it in practice, Mark Kinirons, Claire Steves, Adrian Hopper

I5 Compassion in organisations, Jenny Firth-Cozens, Jocelyn Cornwell

I6 Organising effective integrated care, Mirella Minkman

I8 Regional Improvements and approaches to organisational improvement

 - Predictors of staff perceptions of the impact of a large scale quality improvement collaborative, Anna Pinto et al

 - Evaluation of financial incentives as a quality improvement strategy in the public hospital context: clinician attitudes, and early economic costs, Maarten Kamp

 - Strengthening learning systems for quality improvement in 8 countries: findings from testing of QI team tools for documentation, analysis and sharing, Lynne Franco et al

I9 The role of organisational support, team norms, and professional commitment to change care in QIC effectiveness, Mathilde Strating

I10 Transforming organisations through lean principles

 - Transforming an NHS Trust with lean, Andrew Liles

 - Experiences from a lean transformation - an English hospital, Chris Lloyd on behalf of David Fillingham