Thursday, 3rd May
11:00-12:15

You will hear how patients are involved in the co-design of their care from both a designer and service provider’s perspective. We describe how BC Children’s hospital in Vancouver improved preparation for surgery using design thinking methodology, and how the designers of Panton help hospitals and medical device companies reframe problems to co-create innovative solutions.

After this session you will:

• Understand design thinking as it relates to patient care.


• Describe co-design methods as a foundation for improvement


• Understand how to use patient stories to engage others in the change process

Liz Lamb, Quality, safety and accreditation leader, Surgical services, BC Children’s Hospital, Provincial Health Services Authority; Canada
Ingeborg Griffioen, Owner and innovation manager Panton, Deventer; The Netherlands