B1: Dealing with complex patients: a playbook and its stories

Thursday, 3rd May
13:15-14:30

Worldwide, 5% of patients comprise approximately 50% of health care costs, is proportionately use health care services, and often have multiple physical, behavioral and social needs and poor clinical outcomes and functional status. We will introduce ‘The Playbook: Better Care for People with Complex Needs,’ an online, curated, interactive repository of promising innovative care models. We will describe the methodology for creating The Playbook, present examples of particularly attractive models, and highlight limitations/gaps in current resources.

After this session, participants will be able to:

  • Understand the characteristics of the so-called ‘high-cost, high-need’ patient population in developed economies, how to define and identify this segment of the population, and why it is important for health care delivery systems, payers, and policy makers to focus on these patients

  • Know how to use ‘The Playbook’ to find resources on better care for these patients

  • Know the core elements, experience and evidence to-date, and business case for two particularly promising models for improving care for complex patients


Don Goldmann , Chief Scientific Officer Emeritus, and Senior Fellow, Institute for Healthcare Improvement; Professor of Immunology and Infectious Diseases, and Epidemiology, Harvard TH Chan School of Public Health; Clinical Professor of Pediatrics, Harvard Medical School; USA
Marit Tanke, Harkness Fellow in Health Care Policy and Practice, The Commonwealth Fund, Harvard School of Public Health, Partners Health Care, USA. Senior researcher, Radboud university Medical Center Nijmegen; Netherlands