EN2: User-Driven Care in an Outpatient Clinic in Norway

Thursday, 3rd May

User-driven clinics for people living with HIV and Myalgic encephalomyelitis (ME) have been developed, implemented and evaluated at Soerlandet Hospital Kristiansand (SSHF) over the last five years. The user-driven clinics put the users of the service in direct control of their care. The presentation will focus on results regarding adherence, quality and satisfaction for the users including other benefits such as improved adherence and attendance at the clinic and peer-to-peer sharing of experiences.

After this session, participants will be able to:

  • Understand the important issues at stake in development of user-driven clinics

  • Understand the importance of true user involvement in outpatient clinics

  • Have knowledge about how user-driven clinics may improve quality of care

Kim Fangen, Daily manager – Nye Pluss (National association of people living with HIV); Norway