X1: Experience Day 1: Bernhoven Hospital, Nistelrodeseweg

Wednesday, 2nd May

Bernhoven is a regional general hospital located in the south of the Netherlands. In 2013 the hospital moved to a new building in Uden, after a previous merger of two hospitals in 2000. Bernhoven provides 380 beds, about 140 physicians and 2250 employees and has been elected as the most hospitable hospital in the Netherlands two times, and is again nominated this year.

Bernhoven is an innovator in the healthcare sector, nationally but also internationally spoken of by innovators in healthcare management. The hospital is an inspiration for other hospitals in the Netherlands and abroad. Bernhoven can be named as thought leader transforming the health care sector in the Netherlands and beyond.

There is evidence indicating that more care is not always better (e.g. Gilbert Welch, 2015). This fact inspired the board and staff of Bernhoven to do things differently. Discussions in multiple strategic off-sites with board, medical staff and general practitioners lead to over 100 initiatives with the potential of better care and lower costs. Multi-year agreement with health insurance companies enabled Bernhoven to prove the concept of meaningful care. Also a new patient-focused operating model was introduced with four different care-delivering business units.

Staff and management provide information on how we started our journey, and how we made the first part of our transition a success. After that we will show you examples of initiatives that were implemented and the results of these projects on quality and costs.

During the experience day you will learn:

  • What conditions are necessary to create a disruptive change in hospital care

  • How can a new patient focused operating model be helpful to provide better and affordable care

  • How patient centered care and shared decision making is helpful in reducing the cost of hospital care