Friday, 4th May
13:15-14:30

Participants will learn strategies to improve care for three specific populations (older adults, individuals with intellectual disabilities and individuals with mental health needs) and how the approach may be adopted to define care with other specific populations. First session: Discusses the U.S-based Age Friendly Health Systems initiative and the reliable implementation of the 4Ms of age-friendly care: What Matters, Medications, Mobility, and Mentation. Second session: Describes the Wales 1000 Lives Mental Health and Intellectual Disabilities Improvement Programme focusing on physical health inequalities e.g. the care bundle initiative and an integrated IT system. Participants will learn about these programs and identify how they can work to improve care for these specific populations across organizations.

After this session participants will be able to:

• Understand the key elements of an Age-Friendly Health System, including core process and outcome measures


• Describe specific change ideas and results observed in five U.S. health systems who are testing an age-friendly approach to care


• Develop a clear understanding of the Welsh NHS National Agenda for people with mental health needs and Intellectual Disabilities and the unique clinical initiatives being developed across Wales


• Understand how coproduction and person centered approaches are being used to drive improvement

Mara Laderman, Director, Innovation, Institute for Healthcare Improvement; USA
Catherine Mather, Project Director, Institute for Healthcare Improvement; USA
Sharon Williams, Learning (Intellectual) Disabilities Service Improvement Manager, Public Health Wales 1000 Lives; Wales
Michaela Morris, Learning (Intellectual) Disabilities Service Improvement Manager, Public Health Wales 1000 Lives; Wales