M10: Engaged Physicians Transform Care

Wednesday, 2nd May
13:30-17:00

Implementing the Virginia Mason Production System (VMPS) as its management system transformed Virginia Mason Medical Center into one of the United States’ safest and best hospitals. This session explores key principles underpinning its success: urgency for change; a shared vision that puts patients first; effective physician leadership.  Implementing the Virginia Mason Production System (VMPS) as its management system transformed Virginia Mason Medical Center into one of the United States’ safest and best hospitals. This session explores key principles underpinning its success: urgency for change; a shared vision that puts patients first; effective physician leadership.  The session also describes the process Virginia Mason engaged in to co-develop clear and reciprocal expectations – a new compact – between organisational leaders and doctors.

Objectives:

  • Appreciate the profound adaptive challenges for doctors and managers in transforming health care delivery

  • Identify strategies that shine a light on urgency for change and build and sustain shared vision

  • Describe how reciprocal and explicit expectations that are transparent and fair enhance doctor engagement in change.

  • Identify lessons from Virginia Mason’s transformation process applicable to their own organisation


Gary Kaplan, Chairman and CEO, Virginia Mason Health System; USA
Jack Silversin, Founding Partner, Amicus, Inc; USA