General Attendees Information

Find the answer to some frequently asked questions about attending the International Forum.


Amsterdam RAI Exhibition and Convention Centre

Europaplein 2, 1078 GZ Amsterdam, Netherlands

  • Where can I find directions to the venue?

    Detailed directions are available here, find more information on the RAI Amsterdam website.


  • How much does it cost to attend?

    Registration opens in September 2017, further details will be released closer to that time.

  • What is included in my registration fee?

    Registration opens in September 2017, further details will be released closer to that time.

  • How can I register?

    All delegate registrations are made online. Registration opens in September 2017, further details will be released on our fees and registration page closer to that time.

    Please note that accepted methods of payment are credit/debit card or cheque. We can only issues invoices for groups of 5 or more.

  • How do I request an invoice?

    We can only issue invoices for group bookings of 5 or more attendees.

    To ensure that your invoice is correct we will contact you to confirm that your booking is complete before we issue your invoice.

    The following things will affect your invoice – if you plan to make any of the changes listed below please do let us know by emailing and we will delay sending your invoice until you have completed the booking.

    • Adding additional delegates to your booking
    • Removing delegates from your booking
    • Changing any information of where/ who the invoice should be addressed to
    • Adding a purchase order number or reference number


    If we have issued your invoice and you wish to book additional delegates at a later date we suggest that you create a new booking and pay with credit/debit card. Alternatively if the new booking is for 5 or more delegates we can issue a separate invoice for the new group.

  • How do I request a receipt?

    If you register online you will automatically be sent a receipt from Worldpay. If you have registered using another method and require a receipt please email


  • Is the International Forum accredited?

    We are currently looking into our accredatation for Amsterdam 2018 and will have the details with you shortly.

  • How can I book my accommodation?

    For information regarding accommodation please visit our accommodation page.

  • What should I wear to the International Forum?

    The dress code for the conference is smart-casual, and comfortable shoes are recommended.

    Daytime temperatures range from 8C to 17C in Amsterdam in May.

  • Where will I find further information on posters?

    Information on posters will be available shortly.

    Refer to our Conference Proceedings to view posters from London and go to our YouTube chanel to watch video posters from previous years.

  • What is your policy if I decide to cancel my registration?

    You may transfer a booking from one delegate to another for an Event at any time upon written notice to us.

    You have the right to cancel this contract at any time up to the date that is four weeks prior to the Event. If written notice is received more than six weeks before the Event, a full refund will be given. If written notice is received between six and four weeks before the Event, your payment will be refunded in full, less an administration charge of £250. If we receive written notice to cancel less than four weeks before the Event there will be no entitlement to any refund.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use this model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired.

    We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement (except for the administration fee if you cancel between six and four weeks before the Event).

    Full terms and conditions are available here.

  • Do I need to be aware of any insurance/venue rules?

    Delegates are requested to comply at all times with the rules and regulations imposed by the venue. Failure to adhere to such requirements may lead to exclusion or removal from the conference. We also recommend that delegates arrange for insurance against any loss to their property or any loss or damage that delegates themselves may cause at the conference.