Keynote Speakers

Our lineup of must hear keynote speakers will be announced shortly.

Other Speakers

Alpana Mair

Deputy Pharmaceutical Officer, Scottish Government; Head Prescribing & Therapeutics @ScotGov-4 safe appropriate meds: Improve patient outcomes. EU &WHO polypharmacy lead

Speaker bio to follow shortly.

Amar Shah

Associate Medical Director for QI & Consultant Forensic Psychiatrist; East London NHS Foundation Trust; England

Amar Shah leads the large organisation-wide quality improvement programme, aiming to embed continuous improvement within daily work at all levels of the organisation, to support the organisation to achieve its mission of providing the highest quality mental health and community care in England. Dr Shah is a Consultant forensic psychiatrist and works clinically part-time in addition to his quality leadership role. He has degrees in healthcare management, mental health law and medical education, and has previously worked as clinical advisor at the National Patient Safety Agency. He is an IHI improvement advisor and faculty. He has authored a number of peer-review articles and book chapters on the topic of safety and quality improvement, and is a regular presenter at regional, national and international conferences on quality improvement.

Amelia Brooks

Director, Patient Safety and Europe, Institute for Healthcare Improvement (IHI)

Amelia Brooks has expertise in quality improvement, patient safety, human factors, analytics for improvement, and safety culture. Amelia joined IHI in January 2016 as a Director in the Patient Safety Team, where her role includes teaching, diagnostics, and onsite coaching for organisations. She is also now IHI’s Regional Director for the Europe Region and lives in the UK. Amelia leads a number of IHI’s European programs and oversees all regional activity. Prior to joining IHI, Amelia worked in strategic and operational roles in the patient safety and improvement fields, including frontline roles as a quality improvement specialist. Prior to joining IHI, she led the design, development, and implementation of a regional Patient Safety Collaborative in England.

Annegret F. Hannawa

Associate Professor of Communication Science, Università della Svizzera italiana (University of Lugano); Switzerland

Annegret F. Hannawa, Ph.D. is Associate Professor of Communication Science at the Università della Svizzera italiana (University of Lugano) in Switzerland, where she directs a Center for the Advancement of Healthcare Quality and Patient Safety (CAHQS). In 2013, she founded the ISCOME Global Institute for the Advancement of Communication in Healthcare, which pursues interdisciplinary research collaborations between communication science and healthcare. In 2016, she received the Jozien Bensing Research Award for outstanding career achievements and impact. Her empirical research has been published in a variety of distinguished international journals and books.

Anthony Staines

Patient Safety Program Director, Fédération des hôpitaux vaudois; Switzerland, Professeur associé, IFROSS, University of Lyon III; France

Speaker bio to follow shortly.

Apollo Basenero

CMO, Quality Management (QM) Program in the Ministry of Health and Social Services (MoHSS); Namibia

Dr. Apollo Basenero, MBChB, has worked as a medical doctor in Uganda, Eritrea and Namibia. He is currently the Chief Medical Officer, Quality Management (QM) Program in the Ministry of Health and Social Services (MoHSS) Namibia. He is a Fellow, International Society for Quality in Health Care (ISQua) and Fellow, Arthur Ashe Endowment for the Defeat of AIDS. His achievements include leading the teams that developed the following; Generic MoHSS National QM training curricula for healthcare workers, Consumer Involvement in QM curriculum, QM Coaches curriculum, QM Trainer of Trainers Program and QM capacity building framework for the MoHSS. He was also part of the team that developed Namibian guidelines on; Infection Prevention and Control, Operating Room, Sterile Services and Phlebotomy.

He is one of the Quality Improvement (QI) leaders in an ongoing QI Collaborative in Namibia that is focused on improving retention in HIV Care.

He has participated in various research projects, authored and co-authored a number of abstracts, serves on various QM committees and has won a few professional awards.

Dr. Basenero is very passionate about implementation of continuous quality improvement in healthcare.

Ashley Duits

Professor of Medical Education, University Medical Center Groningen; The Netherlands

Ashley Duits is director of the Red Cross Blood Bank Foundation Curaçao and a medical immunologist at the St. Elisabeth Hospital Curaçao. He is the director of the medical education program at the St. Elisabeth Hospital. His area of expertise is medical education and its impact on sustainable quality of healthcare in small scale settings. He is director of several research and educational programs on this topic.

Bauke Koekkoek

Associate Professor, HAN University; The Netherlands

Bauke trained as RN (1997), community psychiatric nurse (2000), and advanced nurse specialist (2005). He obtained his PhD in social sciences in 2011, following a number of studies into so-called ‘difficult patients’ in mental health services. He earned a Master degree in epidemiology in 2010 and became Associate Professor at the HAN University in 2011. Since, he has been working on system-wide improvement of services for people with severe mental disorders, hoping to achieve better outcomes for services users and society as a whole. His work with Dutch police accelerated after the 2017 publication of a book on mental disorders and health services from a public health service.

Beth Lilja

CMO, Zealand University Hospital; Denmark

Beth Lilja, MD (1954) is CMO at Zealand University Hospital and former Executive Director of The Danish Society for Patient Safety. Beth Lilja gained recognition as a specialist in Obstetrics and Gynecology in 1997 with a main interest in birth control and obstetrics. Since 2000, she has focused her work life on quality and patient safety, and she has been a leader in building the patient safety movement in Denmark. From 2001- 2015 CEO of the Danish Society for Patient Safety.

Bob Klaber

Associate Medical Director (Quality Improvement) & Consultant Paediatrician, Imperial College Healthcare NHS Trust; UK

Dr Klaber is a Consultant General Paediatrician who also trained as an educationalist alongside his postgraduate paediatric training in London. Bob has a strong interest in learning and leadership development and set up the Paired Learning programme, which has now been adopted by a number of organisations across the UK. Through his Associate Medical Director role Bob is now leading an ambitious project to develop a values-based quality improvement programme across Imperial. Bob is also a strong advocate for child health and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London.

Brian Robson

Executive Clinical Director for Healthcare Improvement; Scotland

A graduate of Glasgow University and Harvard School of Public Health, Dr Brian Robson has a background in general practice, GP out of hours, telephone triage and latterly eHealth and Quality Improvement. He was a Health Foundation Quality Improvement Fellow (2008-9) with the Institute for Healthcare Improvement (IHI) in Boston, Massachusetts. In 2009 he completed an MPH (Clinical Effectiveness) at Harvard School of Public Health. He is the Executive Clinical Director for Healthcare Improvement Scotland with responsibilities including clinical leadership in patient safety, eHealth, business intelligence and clinical engagement.

Bruce Agins

Medical Director, NYSDOH AIDS Institute; USA

Bruce Agins, MD, MPH, Medical Director, NYSDOH AIDS Institute, oversees a staff of 40 involved in HIV treatment guidelines, quality management and education programs. He is principal architect of NY’s HIV Quality Program and has 20+ years of HIV-specific QI experience. He has participated as faculty in national HIV QI collaboratives, and chaired the faculty of the national HIV QI Collaborative for state HIV agencies. Dr. Agins has extensive experience in global QI and is Director for HEALTHQUAL. Dr. Agins holds academic appointments as Professor in Global Health Sciences at UCSF and as Adjunct at NYU School of Medicine.

Carly Strang

Executive Director, Institute for Healthcare Improvement (IHI); USA

Carly Strang, MBA, Executive Director, Institute for Healthcare Improvement (IHI), is the strategic and operational lead for IHI’s virtual educational trainings and programs. In partnership with the Executive Director of Events, Ms. Strang is responsible for leading a cross-functional program development team to design and deliver world-class educational programs. As part of this role, Ms. Strang provides strategic planning and programmatic leadership for the IHI Open School, an initiative to build improvement capability and leadership in the next generation of health care professionals. She has organizational development experience designing an internal leadership program for middle managers, managing IHI’s internship development program, and leading cross-functional teams in internal improvement efforts. She earned her undergraduate degree in Business Administration from Northeastern University and her MBA with a Healthcare Administration concentration from Suffolk University.

Cat Chatfield

Quality Improvement Editor, The BMJ; UK

Cat is the Quality Improvement Editor for the BMJ (previously the British Medical Journal), working in partnership with the Health Foundation to publish articles supporting clinicians to improve healthcare. Cat was previously the Editor of BMJ Quality Improvement Reports. She has created resources, run programmes and mentored teams to help clinicians capture, publish and share their improvement journeys.

Christian P. Subbe

Honorary Senior Clinical Lecturer and Consultant Physician, Bangor.U niversity, Bangor, UK. Improvement Science Fellow, The Health Foundation, London; UK

Speaker bio to follow shortly.

David de Kam

PhD Candidate Health Care Governance Erasmus School of Health Policy & Management; The Netherlands

David de Kam is a PhD candidate at the Health Care Governance Group, Erasmus School of Health Policy & Management in Rotterdam. He holds degrees in Literature and Healthcare Management. De Kam’s PhD research project studies how the governance of quality and safety of care comes about through the interactions between (external) regulation and supervision, how healthcare organizations address quality and safety—as well as the regulatory demands they face—and how healthcare professionals ‘do’ quality and safety.

David Williams

Executive Director & Improvement Advisor, Institute for Healthcare Improvement (IHI); USA

David Williams, Executive Director, Institute for Healthcare improvement (IHI), is co-lead of Improvement Capability at IHI and a senior improvement advisor. He has served as the Improvement Advisor for large Breakthrough Series Collaboratives in the United States and Europe. Dr. Williams is faculty for the IHI Improvement Advisor Professional Development Program, IHI Open School, and the Massive Open Online Course (MOOC) developed in collaboration with HarvardX. A paramedic by background, he is internationally known as an expert on paramedic care and emergency medical services systems. Fun Fact: He is creator of the Mr Potato Head PDSA exercise.

Deborah Carpenter

Senior Study Director, Westat

Deborah Carpenter, RN, MSN, CPHQ, PMP, CPPS is a Westat Senior Study Director and a registered nurse with expertise in quality improvement and patient safety processes, dissemination of research products, and implementation of evidence-based practices. She directed the environmental scan with subject matter experts on safety issues in home care for the National Patient Safety Foundation.

Deborah Thompson

Director, NHS Elect; UK

Deborah Thompson MSC, Dip HE, RGN; Programme Director, Ambulatory Emergency Care Network, has 35 years’ experience as a clinician and manager in the NHS undertaking a variety of roles. In recent years this has involved leading clinical pathway redesign at a national level. She is passionate about working with front line staff to improve the quality and efficiency of services for patients with a particular interest in emergency care.

Derek Feeley

President and CEO, Institute for Healthcare Improvement; USA

Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.
Prior to taking up his current role, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.
Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.
In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.

Dominique Allwood

Senior Improvement Fellow, The Heath Foundation; England

Dominique is a Senior Improvement Fellow at the Heath Foundation working on the Q initiative. She also works part time in a hospital supporting more effective involvement of patients and the public in health, care and improvement Dominique has been working as a doctor in the NHS for 13 years and qualified as Consultant in Public Health Medicine in 2015. She is passionate about involving patients, carers and the public in all aspects of health and health care and her other interests include population health, quality improvement and clinical leadership and development. Dominique was named one of HSJ’s Rising Stars in 2015.

Don Goldmann

Chief Scientific Officer Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI); USA

Don Goldmann, MD, Chief Scientific Officer Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI), works both internally and externally to deepen IHI’s profile, credibility, and influence in improvement science and related disciplines. He seeks to expand the boundaries of improvement science by incorporating methods from other sciences, such as epidemiology, behavioral sciences, qualitative and ethnographic research, network science, and systems engineering and dynamics. An essential part of his work is to harvest expertise, knowledge, and innovation from the field while forging relationships with key scientific, academic, health services research, and professional organizations and communities. Internally, he works with IHI colleagues, especially the Results and Evaluation Team, to ensure the rigor of IHI’s results-oriented work, and to disseminate these results in presentations at national meetings and in peer-reviewed publications. In addition, he explores new ways to teach and learn and brings best educational practices and innovations to in person and distance learning programs. learning. Dr, Goldmann is lead faculty for the Massive Open Online Course (MOOC) developed in collaboration with HarvardX and the Harvard T.H. Chan School of Public Health and works closely with IHI’s Open School program. He also serves as senior mentor for IHI’s Fellowship Programs and continues to train and mentor emerging investigators at Harvard Medical School, Boston Children’s Hospital, and the Harvard School of Public Health. He is the lead created and leads a Harvard College General Education course that explores how global infectious disease challenges often lead to social injustice. He explores the intersection of improvement science, innovation and technology, with the goal of accelerating progress towards equity and population health. Dr. Goldmann serves on the AHRQ NAC, the Board of AcademyHealth, and the Board of the Institute for Medicaid Innovation.

Doris A. Behrens

Interim Lead for Mathematical Modelling, ABCi, Aneurin Bevan University Health Board

Speaker bio to follow shortly.

Doris Voit

Specialist Obstetrician and Gynaecologist, The German Hospital Federation; Germany

Dr. Doris Voit pursued an international clinical academic career, has been active in patient-oriented health research and medical education and has published a variety of journal articles.

As an expert in quality assurance and quality management she represents German hospitals at the Federal Joint Committee, the highest decision-making body of the German joint self-government. She is participating in national decision making processes by actively contributing to the development of national directives and rulings for German healthcare providers.

Elenara Oliveira Ribas

Manager Patient Safety Project, Moinhos de Vento Hospital Partnership, The Ministry of Health; Brazil

Speaker bio to follow shortly.

Elizabeth Marsden

Emergency Physician, Sunshine Coast Hospital and Health Service, Queensland; Australia

Dr Elizabeth Marsden (MBBS, FACEM) – an Emergency Physician with a passion for the care of the elderly in the Emergency Department. She is the innovator and driver of the Geriatric Emergency Department Intervention (GEDI) service. Dr Marsden worked closely with a research team from the University of the Sunshine Coast to acquire competitive grant funding to trial the GEDI model of care. She is completing a PhD evaluating the outcomes for residents of Aged Care Facilities in the ED since inception of GEDI in the Sunshine Coast Hospital and Health Service. Her other research interests include geriatric trauma.

Erica De Loos

Project Coordinator, Netherlands Federation of University Medical Centres – Consortium Quality of Care

Erica De Loos, MSc, FISQua, Change Agent has been working on European, global and national quality improvement programmes in hospitals in collaboration with international stakeholders since 2005. Such as the WHO High 5s programme (9 countries), the European project for Patient Safety and Quality of Care (28 Member States) and the national Better Faster programme. After home care nursing she has been working for CBO Dutch Institute for Healthcare Improvement for 10 years. In 2015 she worked for the national Institute for Accreditation in Healthcare. Since 2016 she works for the Netherlands Federation of University Medical Centres – Quality of Care.

Faisal Saeed

Director Clinical Governance, ADK Hospital; Maldives

As Director Clinical Governance, Dr Faisal Saeed is leading the quality improvement, patient safety and risk management mechanism at ADK Hospital. Since his pledge to “spark a revolution in the Maldives healthcare system” made at the International Forum on Quality and Safety in Paris, he underwent a bespoke programme on patient safety provided by Healthcare Improvement Scotland, spent time as a visiting researcher at the Centre for Quality in Denmark, and worked at the Agency for Clinical Innovation in NSW, Australia as an Endeavour Executive Fellow.

He is an NHS Certificated Change Agent, and also a Fellow of the International Society for Quality in Healthcare.

Fiona Moss

Dean, Royal Society of Medicine & Founder Editor BMJ Quality and Safety; UK

Fiona Moss is the Director of Medical and Dental Education Commissioning for London. She is the editor of the Postgraduate Medical Journal, a member of the Royal Society of Medicine Press Board and sits on the Editorial Board of the BMJ. In 2006 Fiona was awarded a CBE for services to medicine.

Fiona became one of London’s Postgraduate Deans in 2004 before accepting the position of Director in May 2010. Whilst at the Deanery, Fiona has established London’s Specialty Schools and in 2009, with NHS London she set up the Darzi Fellowship Programme. Between 1991 and 2006 Fiona was a Consultant Respiratory Physician at Central Middlesex Hospital in addition to being an Associate Postgraduate Dean for London. During this time she was also Director of Clinical Studies (DCS) for undergraduate medical students at Central Middlesex and chaired the Imperial College DCS committee.

Frank Federico

Vice President and Senior Safety Expert, Institute for Healthcare Improvement (IHI); USA

Frank Federico, R.Ph. is Vice President and Senior Safety Expert, Institute for Healthcare Improvement in Cambridge, MA. His primary areas of focus include patient safety and application of reliability principles in health care. He is also faculty for the Patient Safety Executive Development Program. He is Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NNC MERP), and Vice-Chair of the Joint Commission Patient Safety Advisory Group.
Frank Federico is co-author of the IHI White Paper Respectful and Effective Crisis Management, and contributing author to Achieving Safe and Reliable Healthcare, Strategies and Solutions. He has authored several articles focusing on patient safety. Frank Federico coaches teams and lectures extensively nationally and internationally.

Garance Fannie Upham

Vice-President, World Alliance Against Antibiotic Resistance (WAAAR)

Speaker bio to follow shortly.

Gary Kaplan

Chairman and CEO, Virginia Mason Health System; USA

Dr. Kaplan’s leadership at Virginia Mason has been recognized by the Harvard Business School as a standard-setting approach to improving cost and quality; he is widely recognized as one of the most influential physician executives in health care. He has developed and led national “market-place collaboratives” with key employers to reduce health costs and dramatically improve both employee productivity and corporate competitiveness.

Göran Henriks

Chair Emeritus, International Forum Programme Advisory Committee and Chief Executive of Learning and Innovation, Jönköping County Council; Sweden

Göran Henriks is Chief Executive of Learning and Innovation at the Qulturum in the County Council of Jönköping, Sweden. The Qulturum is a centre for quality, leadership and management development for the employees in the County and also for the health care on the regional and national level. Göran took up his appointment in the start of Qulturum 1998.

He has over twenty year’s experience of management in the Swedish health care system. Göran is a member of the Jönköping County Council Strategic Group.

Göran has been Jönköping’s project director for the Pursuing Perfection initiative over the last four years and is a senior fellow of the Institute for Healthcare Improvement, Cambridge, MA.

In addition, he is part of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement.

Grace Sweeney

Senior Manager, Impact, Research and Evaluation in the Sustainable Improvement (SI) team, NHS England; UK

Grace leads a team of researchers and analysts, supporting SI improvement programmes to evidence the impact value and impact of the programmes. Grace has over 20 years of experience in research and evaluation in NHS service improvement, patient safety and quality. Over the past year, she has overseen and championed the development of the impact framework, and is passionate about the difference it can make to improvement programmes who are looking to evidence the impact of their work in a robust and meaningful way.

Helen Bevan

Chief Transformation Officer, NHS Horizons; England

Helen Bevan is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them.

Helen currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.

Hugh McCaughey

Chief Executive, The South Eastern Health and Social Care Trust; Northern Ireland

Hugh McCaughey is a Non Executive member of the Skills for Health Board, Chair of the Patient Safety Forum and Chair of the Northern Ireland Cancer Network. Hugh has experience in a range of Health and Social Care leadership positions and has a particular interest and passion in quality improvement, promoting safer care and improving population health and well being. Hugh is also a member of the IHI Faculty for the STOP programme in Portugal.

Ingeborg Griffioen

Owner and Innovation Manager Panton, Deventer; The Netherlands

Speaker bio to follow shortly.

Jack Silversin

Founding Partner, Amicus, Inc; USA

Silversin heads a US-based consultancy that helps healthcare organisations to engage doctors in change. He is the thought leader regarding physician compacts. His clients include prestigious medical groups and hospitals across the US. He has worked in Canada and the UK. He is co-author of multiple articles and the book, Leading Physicians Through Change: How to Achieve and Sustain Results and holds an appointment to the faculty of medicine, Harvard University.


James Innes

Associate Director of Quality Improvement, East London Foundation Trust; England

James Innes, a pharmacist, is Associate Director of Quality Improvement at East London National Health Service (NHS) Foundation Trust and an Improvement Advisor and faculty member for the Institute for Healthcare Improvement. He has a clinical background in psychiatric intensive care, acts as editor for the Journal of Psychiatric Intensive Care, and is London Regional Lead for Pharmacist Professional Development Training in Mental Health. James is also a British Medical Journal quality expert, an honorary lecturer at City University, and a Health Foundation Q Initiative Fellow.

Jamiu Busari

Associate Professor of Medical Education, Maastricht University; The Netherlands

Jamiu Busari, is an associate professor of medical education at Maastricht University and a consultant Paediatrician, Department chair and program director of the Paediatric residency program at Zuyderland Medical Centre Heerlen, the Netherlands.

Jamiu has a wealth of (inter)national experience in the fields of postgraduate training, curriculum development, quality assurance and quality improvement in health care delivery, having trained and worked in Africa, the Caribbean, Europe and North America. His current areas of research include investigating, designing and developing innovative strategies for managerial and leadership competency development in junior physicians.

Jan Walker

Assistant Professor of Medicine, Harvard Medical School, Boston; USA

Jan Walker, RN, MBA, is a member of the research faculty of the Division of General Medicine and Primary Care at Beth Israel Deaconess Medical Center and Harvard Medical School in Boston. Her primary research interests are in patients’ perspectives on care and the use of information technologies to improve their experience. She is Co-Principal Investigator of the OpenNotes initiative, an international effort to promote transparency by inviting patients to review their clinicians’ notes, and of OurNotes, a project inviting patients to contribute to their notes and medical records.

Jason Leitch

National Clinical Director, Scottish Government; Scotland

Jason Leitch is the National Clinical Director of the Quality Unit in The Scottish Government Health and Social Care Directorate. Jason is an Honorary Professor at the University of Dundee. He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement, in Boston, sponsored by the Health Foundation.

Jessica Perlo

Director of the Institute for Healthcare Improvement’s Open School; USA

Jessica Perlo, MPH, Director of the Institute for Healthcare Improvement’s Open School, a global interprofessional community that provides health students and professionals with the skills to become change agents in health care. Jessica holds a Bachelors in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. She is trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For over ten years she’s worked in health professional program development and quality improvement at both Harvard’s Academic Medical Centers and at IHI. Jessica leads IHI’s effort to mobilize students to take action to improve the health of populations and achieve the Triple Aim. She is also a member of the Leadership Team of 100 Million Healthier Lives, a health equity social movement convened by IHI, and serves as the Director of IHI’s Joy in Work Portfolio.

Joy Whitlock

Quality and Safety Improvement Manager, Cardiff and Vale University Health Board; Wales

Joy has a rare combination of experience incorporating nursing and improvement roles across the healthcare community from Primary Care to tertiary services. The past 16 years have been as a leader of improvement. Joy was seconded to the all-Wales 1000 Lives Campaign where she worked nationally as an Improvement Advisor. Currently she is Quality and Safety Improvement Manager in one of the largest healthcare organizations in the UK and is an Executive Coach. She has a part time secondment to the Wales Deanery to support the integration of QI skills into post graduate specialty doctor and dentist training.

Keith A. Frey

Chief Physician Executive, Arizona Service Area, President, Dignity Health Medical Group in Arizona, Dignity Health; USA

Dr. Frey is a physician executive and academic leader with strong clinical informatics, business, and leadership qualifications. Dr. Frey is currently responsible for physician integration and engagement, evidence based practice and system redesign, and physician leadership development. Additionally, he is the senior physician executive of the 290+ physician, academic multispecialty medical group in Phoenix.

Kevin Stewart

Medical Director, Healthcare Safety Investigation Branch

Speaker bio to follow shortly.

Kim Fangen

Daily Manager, Nye Pluss (National association of people living with HIV); Norway

Speaker bio to follow shortly.

Khawla Ahmad Athamneh

Head of Training and Education, Hamad Healthcare Quality Institute; Qatar

More than 30 years of experience in different aspects of healthcare services (Clinical, Academic and Administration), for the past 20 years Khawla become increasingly focused on healthcare systems improvement and patient safety. She initiated and participated in different quality improvement and patient safety programs: Infection Control, Risk Management, Patient Satisfaction, Hospital Quality and Patient Safety Programs.

Currently Khawla is the Head of Training and Education at Hamad Healthcare Quality Institute / Hamad Medical Corporation where she leads different improvement capacity and capability building programs at HMC and national level.

Kirsten Wisborg

Medical Director, Head & Heart Center, Aarhus University Hospital; Denmark

Kirsten Wisborg is trained in paediatrics and neoantalogy, primarily in Denmark but also in Norway and the UK. She holds a doctoral degree in medicine from Aarhus University and a master degree in public management from the University of Southern Denmark. From 2011-2013 she was head of Department of Paediatrics at Randers Regional Hospital, Denmark and from 2013-2017 Centre Director at Head and Heart Centre, Aarhus University Hospital. From 2017 she is medical director at Bispebjerg and Frederiksberg Hospital (BFH). Bispebjerg and Frederiksberg Hospital is a university hospital with main fokus on tertiary and emergency care in close combination with teaching and research. It serves 455,000 citizens and has 4200 employees.

Kristen Will

Director, Health Solutions Executive Education, Clinical Assistant, Professor, Science of Health Care Delivery, College of Health, Solutions, ASU; USA

Ms. Will serves as the Director of Executive Education in the College of Health Solutions and as Clinical Assistant Professor in the School for the Science of Health Care Delivery. Prior to joining ASU, Ms. Will practiced as a hospitalist PA at Mayo Clinic Hospital in Arizona for 15 years.

Leslie Pelton

Director, Innovation, Institute for Healthcare Improvement

Speaker bio to follow shortly.

Liz Lamb

Leader of Quality, Safety and Accreditation, BC Children’s Hospital, Vancouver; Canada

Liz Lamb is a leader of quality, safety and accreditation at BC Children’s hospital in Vancouver, Canada. Her passion for innovation combined with her experience in paediatric nursing and quality improvement led her to champion a pilot project using design thinking methodology to co-design a better way to prepare children and families for surgery.

Her career spans the UK and Canada and previous roles include leader of innovation and engagement at the BC Patient Safety Quality Council, improvement coach with the child youth mental health substance use collaborative, and quality improvement advisor for Doctors of BC.

Lotte Hermsen

Epidemiologist, Project leader, PhD; The Netherlands

Speaker bio to follow shortly.

Louise Blume

Policy officer at Dutch Hospital & PhD student; The Netherands

Louise Blume, MSc, is a health scientist and a policy officer, working in a Dutch Hospital in the south of the Netherlands. Louise is German, studied in England and the Netherlands and is currently completing her PhD at the University of Tilburg. As an expert in guidelines, research, quality management and as an auditor, she has published in journals and presented at several occasions.

Mahmood Adil

Medical Director, Information Services Division, NHS National Services Scotland; Scotland

Speaker bio to follow shortly.

Mara Laderman

Director, Institute for Healthcare Improvement (IHI)’s Innovation Team; USA

Mara Laderman, MSPH, is a Director with the Institute for Healthcare Improvement (IHI)’s Innovation Team. She is the content lead for IHI’s work in behavioral health, directing research initiatives and developing programming focused on better meeting individuals’ behavioral health needs across the health care system. She also leads innovation projects on population health improvement, including recent work on the opioid crisis, health equity, and age-friendly care. Prior to IHI, she served as an external program evaluator for the Massachusetts Department of Public Health and the Centers for Disease Control and Prevention and managed a large psychiatric epidemiology study at the Center for Multicultural Mental Health Research. Ms. Laderman received a Master of Public Health from the Harvard T.H. Chan School of Public Health and a Bachelor of Arts in Psychology from Smith College.

Maria Hägglund

Senior Researcher, Health Informatics Centre, Karolinska Institutet, Stockholm; Sweden

Maria Hägglund is a senior researcher at the Health Informatics Centre at Karolinska Institutet in Stockholm, Sweden. Her research focuses on user-centred development of patient-centred information and communication systems to support collaboration within health- and social care as well as patient empowerment. She is a member of the DOME research consortium, and the project leader for the PACESS research project (patient-centred assessment of patients’ online access to electronic health records). Maria is also the programme director for the Joint Global Masters Programme in Health Informatics at Karolinska Institutet/Stockholm University.

Marit Tanke

Director, Celsus Academy of Sustainable Health Care; The Netherlands

Marit Tanke, MD / PhD, is a 2016-17 Commonwealth Fund Harkness Fellow in Health Care Policy and Practice. She currently serves as director of the Celsus Academy of Sustainable Health Care, a collaboration of the Dutch Ministry of Health, Welfare and Sport and Radboud University Medical Center Nijmegen. Her research portfolio includes outcome measurement and value-based purchasing strategies, health policy, healthcare reform, reimbursement design, and large-scale healthcare transformations. She has also co-developed an interactive online master course on ‘value’ in health care for medical specialists and residents and a seminar on sustainable healthcare systems for the Dutch National Academy of civil servants.

Mark P. Jarrett

Senior Vice President, Chief Quality Officer, Associate Chief Medical Officer, Northwell Health

Speaker bio to follow shortly.

Mette Storm Elner

Patient and Chairman of Patient Council, Zealand University Hospital, Denmark

Mette has been a member of the Patient Council at Zealand University Hospital since 2013.

Mohammad Al-Ubaydli

Founder and CEO, Patients Know Best; UK

Mohammad trained as a physician at the University of Cambridge; worked as a staff scientist at the National Institutes of Health; and was a management consultant to US hospitals at The Advisory Board Company. Mohammad is the author of seven books, including Personal health records: A guide for clinicians and Streamlining Hospital-Patient Communication: Developing High Impact Patient Portals. He is also an honorary senior research associate at UCL medical school for his research on patient-controlled medical records. In 2012 he was elected an Ashoka Fellow as a social entrepreneur for the contributions he has made to patient care.

Paul Jennings

Police Sergeant, Hampshire Constabulary Mental Health Team

Paul is from the Mental Health team at Hampshire Constabulary but this year is leading the establishment of a High Intensity Network through the expansion of the award-winning SIM Model of Care, (funded by the NHS Innovation Accelerator Programme). He has over 20 years lived experience of clinical depression, has been detained twice under s136 and was also arrested during the most intense period of illness in 2010, spending 14 hours in the same police cells that he used to manage as a custody sergeant. He has dedicated the rest of his career to the advancement of mental health related policing.

Pedro Delgado

Head of Latin America and Europe, IHI; USA

Pedro Delgado, MSc, has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He holds summa cum laude degrees in Psychology and in Global Business, and an MSc in Healthcare Management and Leadership.

Pieter ten Have

Data Scientist, Dutch National Health Care Institute; The Netherlands

Speaker bio to follow shortly.

Rami Okasha

Executive Director of Strategy and Improvement, Scottish Care Inspectorate; Scotland

Rami Okasha is a graduate of the University of Aberdeen and Queen Margaret University, with a background in public sector leadership and policy. He the Scottish Care Inspectorate’s Executive Director of Strategy and Improvement, leading national improvement programmes, new scrutiny methodology, care intelligence, and public involvement. He co-chaired the development of new national care standards across health and social care provision in Scotland, working with people who use care to ensure these are outcomes-focused, based on human rights and well-being, and person-led. He previously occupied senior roles advising political leaders and in developing educational policy.

Robert Lloyd

Vice President, Institute for Healthcare Improvement; USA

Dr. Robert Lloyd is Executive Director of Performance Improvement for the Institute for Healthcare Improvement (IHI). Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards and quality improvement training. He also serves as lead faculty for various IHI initiatives and demonstration projects in the US, the UK, Sweden, Denmark, New Zealand, Qatar, Dubai and Africa. Before joining the IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oak Brook, IL). He also served as Senior Director of Quality Measurement for Lutheran General Health System (Park Ridge, IL), directed the American Hospital Association’s Quality Measurement and Management Project (QMMP) and served in various leadership roles at the Hospital Association of Pennsylvania. The Pennsylvania State University awarded all three of Dr. Lloyd’s degrees. His undergraduate degree is in sociology, his master’s degree is in regional planning and his doctorate is in rural sociology.

Dr. Lloyd has addressed over 1,200 national and international meetings of professional groups and associations. Over 150,000 participants from this country and abroad have attended his classes and presentations on quality improvement. He has served as faculty for the Harvard School of Public Health, the American College of Healthcare Executives, the American Society for Quality (ASQ), the University of Wisconsin’s graduate program in Administrative Medicine, the University of Chicago’s graduate Program in Health Administration, the Healthcare Forum, the International Quality and Productivity Center, the American Health Information Management Association, the JCAHO, the Group Practice Improvement Network, the Ontario Hospital Association, the Vancouver BC Quality Forum, the Medical Group Management Association, the BMJ European Quality Forum (London, Barcelona, Berlin, Amsterdam and Paris), and numerous QIOs around the US. Dr. Lloyd has also presented his seminars on statistical thinking to physicians and administrators from the Federation of County Councils in Stockholm and Jonkoping, Sweden, to leaders of the National Health Service throughout the United Kingdom and New Zealand, and to patient safety leaders throughout Denmark, South Africa and Ghana.

He has published numerous articles, chapters and reports on a wide range of topics including CQI theory and implementation, measurement and statistical methods, clinical outcomes, customer satisfaction, information systems and parish nursing.

Dr. Lloyd is co-author of the internationally acclaimed book, Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications (American Society for Quality Press, 2001, 5th printing). His most recent book, Quality Health Care: A Guide to Developing and Using Indicators was published in March of 2004 by Jones and Bartlett (Sudbury, MA).

Roos Trooster

Programme Manager, Netherlands Federation of University Medical Centres

Ruth Walker

Executive Director of Nursing, Cardiff and Vale University Health Board; Wales

Ruth has undertaken leadership roles which include Chair of Nurse Directors Forum, Welsh representative on DoH Modernising Nursing Careers, Kings Fund/ Burdett Trust Ward to Board and implementation of a key national work stream. Ruth sits on a number of national groups and has a special interest in professional leadership, increasing the contribution of the professions to improving care delivery, safety and service improvement.

An experienced Director of Nursing currently in her 3rd executive post, Ruth has over 30 years experience in the NHS. This experience spans primary, community, secondary and tertiary care settings. She has had significant success in the delivery of the quality and safety agenda along with strategic leadership of the nurses and midwives.

Saranya Loehrer

Head of the North America Region, Institute for Healthcare Improvement (IHI); USA

Saranya Loehrer, MD, MPH, Head of the North America Region, Institute for Healthcare Improvement (IHI), leads a team responsible for the development and execution of regional priorities in service of achieving IHI’s mission. Her team works in partnership with others at IHI to cultivate collaborative relationships, support new business development, and design large-scale initiatives that help organizations meet their aims and aspirations. Current regional efforts include accelerating the volume-to-value transformation in health care, attending to the joy of the health care workforce, and nurturing cross-sector partnerships that support the equitable achievement of health in the communities we serve. Prior to joining IHI, Dr. Loehrer worked for Physicians for Human Rights, leading global and domestic grassroots advocacy efforts to create more just and scientifically sound HIV/AIDS policies. She received her MD from Loyola University Chicago Stritch School of Medicine, where she was an Albert Schweitzer Fellow, and her MPH from the Harvard School of Public Health, where she was a Zuckerman Fellow.

Sharon Williams

Learning (Intellectual) Disabilities Service Improvement Manager, Public Health Wales 1000 Lives; Wales

Speaker bio to follow shortly.

Steve Swensen

Medical Director, Mayo Clinic; USA

Dr. Stephen Swensen is the Medical Director for Leadership and Organization Development and a Professor in the Mayo Clinic College of Medicine.

From 2005-2012 he served as the Director for Quality and Associate Dean for Value. Under his leadership, the Quality Academy and the Value Creation System were established. More than 35,000 colleagues have been certified as Bronze, Silver or Gold Quality Fellows. Dr. Swensen has been conferred the Diamond Quality Fellow Lifetime Achievement Award.

Dr. Swensen chaired the Department of Radiology from 1998-2006. His leadership team used Lean-Sigma and Baldrige methods to improve the value of care for patients provided by 1,200 staff who performed more than one million exams annually. During his tenure the department was recognized as the No. 1 radiology practice in the USA (Medical Imaging) and the most Patient-Centered (Diagnostic Imaging).

Dr. Swensen has served as a Director on three Boards and as a member of the Mayo Clinic Management Team and Clinical Practice Committee.
He holds a Masters of Medical Management from Carnegie Mellon University’s Heinz School. Dr. Swensen is a trained Executive Coach. He received his MD from the University of Wisconsin. His residency training was at the Mayo Clinic and his Thoracic Radiology Fellowship at Harvard Medical School, Brigham and Women’s Hospital.

Dr. Swensen is a Senior Fellow of the Institute for Healthcare Improvement. He is past President of two international societies, the Fleischner Society and the Society of Thoracic Radiology. He teaches Value Creation at the School of Public Health in the University of Minnesota. He served on the U.S. Quality Council. He chaired the American College of Radiology’s Quality Metrics Committee and led the RSNA’s Continuous Quality Improvement Initiative. He founded the Big Sky Quality Roundtable, and the Keystone Quality Officer Group, and co-founded the Sun Valley Quality Assembly.

He has been Principal Investigator of three NIH grants related to lung cancer screening with CT and diffuse infiltrative lung disease. He has authored two books and more than 140 peer-reviewed articles.

During the two past decades, Dr. Swensen has started three businesses. He has been married for 36 years and has two children. This year he completed his 37th marathon.

Susan Frampton

President, Planetree International

Susan Frampton is the President of Planetree International, a non-profit advocacy and membership organization that works with a growing network of healthcare provider organizations across the continuum to implement comprehensive person-centered models of care. Dr. Frampton, a medical anthropologist, has authored numerous publications, including the three editions of Putting Patients First (Jossey-Bass 2004, 2008, 2013), and served as lead author on the National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture, released in early 2017. Dr. Frampton chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence Base for Patient-Centered Care, which led to this ground-breaking publication.

Tejal K. Gandhi

Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI); USA

Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI), leads IHI programs focusing on improving patient and workforce safety. Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when the Foundation merged with IHI. She continues to serve as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates under the IHI patient safety focus area.

William Riley

Professor, School for the Science of Health Care Delivery, College of Health Solutions, ASU; USA

Dr. Riley is a Professor in the School for the Science of Health Care Delivery and serves as the Director for the National Safety Net Advancement Center (SNAC), a national program office funded by the Robert Wood Johnson Foundation and Director of the Culture of Health Systems for Action Research Center.