Keynote Speakers

Ann Batenburg

Clinical Associate Professor, Southern Methodist University; USA

Ann supports educators in learning about and implementing growth mindset theory and practice. She earned her PhD in Teaching and Learning from the University of Iowa after 14 years of teaching students with special needs and 5th graders in the Chicago area, and has degrees in Gifted Education, Special Education, and Teacher Leadership. In our opening keynote she will discuss the difference between a fixed and growth mindset, and how we can use this shift to make valuable differences in healthcare.

Dan Heath

Author, Entrepreneur and Senior Fellow at Duke University’s CASE Center; USA

Dan Heath co-wrote three of the most-loved business books of the past decade: Made to Stick, Switch, and Decisive. All three were New York Times best-sellers. Together the Heath brothers’ books have sold over two million copies worldwide and been translated into 33 languages. Their latest book, The Power of Moments, explores why certain brief experiences can jolt, elevate and change us—and how we can learn to create these extraordinary moments in our life and work.

Dan is a senior fellow at Duke University’s CASE center, which supports entrepreneurs who fight for social good. He is also an entrepreneur himself, having founded Thinkwell, an innovative education company that will celebrate its 20th anniversary in 2017. A former case writer for Harvard Business School, Dan was named in 2013 to the Thinkers 50, a ranking of the world’s 50 most influential management thinkers, and also to Fast Company magazine’s list of the Most Creative People in Business. He has delivered keynotes or workshops for teachers, police chiefs, U.S. senators, interior designers, Navy admirals, health care leaders, marketers, ministers, and countless executive teams, across 26 countries on 6 continents. (He’s still waiting for that invitation from Antarctica.)

Dan has a Master of Business Administration degree from the Harvard Business School, and a Bachelor of Arts degree from the Plan II Honors Program at the University of Texas at Austin. He lives in Durham, North Carolina.

Donald M. Berwick

MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services; USA

A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.

Maureen Bisognano

President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI); USA

Maureen Bisognano previously served as IHI’s President and CEO from 2010 to 2015, and as Executive Vice President and COO from 1995 to 2010. She is a prominent authority on improving health care systems, advises leaders around the world, and is a frequent speaker at major health care conferences. Ms. Bisognano is an elected member of the National Academy of Medicine, an Instructor of Medicine at Harvard Medical School, and a Research Associate in the Brigham and Women’s Hospital Division of Social Medicine and Health Inequalities. She currently serves on the boards of The Commonwealth Fund, Cincinnati Children’s Hospital Medical Center, ThedaCare Center for Healthcare Value, and on the Advisory Board of County Health Rankings and Roadmaps. Prior to joining IHI, she was CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

Other Speakers

Aidan Fowler

Director of NHS Quality Improvement and Patient Safety/Director of 1000 Lives Improvement Service, Public Health Wale

Aidan Fowler is the Director of Quality Improvement and Patient Safety and Director of the 1000 Lives Improvement Service for NHS Wales. Aidan was a Consultant Colorectal Surgeon in Gloucestershire
for ten years before entering the NHS Leadership Academy Fast Track Executive Training Programme during which he worked as an executive at University Hospitals Bristol and subsequently worked as
a Medical Director in Worcestershire.

Aidan trained as an Improvement Adviser(IA) with the IHI in Boston and was IA to the South West Safer Patient Programme and has worked on Patient Safety with WEAHSN. He currently works as faculty with the IHI particularly in the peri-operative safety domain in Qatar and Portugal. He also trained in change management with the old NHS Institute. Aidan’s surgical training was in the South West but he graduated from University College London.

Alpana Mair

Deputy Pharmaceutical Officer, Scottish Government; Head Prescribing & Therapeutics @ScotGov-4 safe appropriate meds: Improve patient outcomes. EU &WHO polypharmacy lead

Speaker bio to follow shortly.

Amar Shah

Associate Medical Director for QI & Consultant Forensic Psychiatrist; East London NHS Foundation Trust; England

Amar Shah leads the large organisation-wide quality improvement programme, aiming to embed continuous improvement within daily work at all levels of the organisation, to support the organisation to achieve its mission of providing the highest quality mental health and community care in England. Dr Shah is a Consultant forensic psychiatrist and works clinically part-time in addition to his quality leadership role. He has degrees in healthcare management, mental health law and medical education, and has previously worked as clinical advisor at the National Patient Safety Agency. He is an IHI improvement advisor and faculty. He has authored a number of peer-review articles and book chapters on the topic of safety and quality improvement, and is a regular presenter at regional, national and international conferences on quality improvement.

Amelia Brooks

Director, Patient Safety and Europe, Institute for Healthcare Improvement (IHI)

Amelia Brooks has expertise in quality improvement, patient safety, human factors, analytics for improvement, and safety culture. Amelia joined IHI in January 2016 as a Director in the Patient Safety Team, where her role includes teaching, diagnostics, and onsite coaching for organisations. She is also now IHI’s Regional Director for the Europe Region and lives in the UK. Amelia leads a number of IHI’s European programs and oversees all regional activity. Prior to joining IHI, Amelia worked in strategic and operational roles in the patient safety and improvement fields, including frontline roles as a quality improvement specialist. Prior to joining IHI, she led the design, development, and implementation of a regional Patient Safety Collaborative in England.

Andrea Jamieson

National Improvement Advisor, The 6 Essential Actions for Improving Unscheduled Care National Programme, The Scottish Government

Andrea joined the 6EA programme as a national improvement advisor in June 2015. Andrea has a healthcare background, joining the Scottish Government after ten years Consulting, developing and implementing flow solutions for organisations challenged with poor unscheduled care performance. This followed a 5 year stint in NHS Fife where she led a project implementing an approach to discharge designed to improve the quality and timeliness of care, reducing delay and length of stay.

Andrea has a Masters degree in the use of in the ‘Theory of Constraints in Healthcare Management’.

In her Consulting role, Andrea oversaw a team of consultants (often over several sites), and focused on analysing performance to identify the cause and effect relationships and provided strategy and direction for the senior management and the team she managed. This meant helping them to focus on the few levers for improvement of the underlying systemic issues causing poor performance to help them deliver timely access to care and improve the operational management of patient flow. This ‘transformational change’ approach delivered significant results.

She was delighted to be able to take her experience and knowledge and use it to improve healthcare organisations in Scotland.

Anders Vege

Head of Section for Quality Improvement, Norwegian Institute of Public Health; Norway

Anders is Head of Section for Quality Improvement at Norwegian Institute of Public Health. He has worked with Quality Improvement since he was the quality advisor at Akershus Medical County office as a part of the first Norwegian National Strategy for Quality Improvement in health care in -98.

Anders has extensive experience regarding leadership in primary health care in municipalities. He has always wanted to make the patient voice stronger in QI-programs. In 2014 he initiated a “What matters to you-day” for healthcare-services in Norway. This has spread to 29 other countries.
Currently he is a part of a national program for better pathways for elderly and LTC, all based on a “What matters to you” approach.

Andrew Cooper

Strategic Campaigns Manager, 1000 Lives Improvement, Public Health Wales

Andrew Cooper is strategic campaigns manager at Public Health Wales. He is a chartered practitioner and fellow of the Chartered Institute of Public Relations. He was previously director of communications for Public Health Wales and head of communications for a national UK-based charity supporting families.

Anette Nilsson

Development Strategist, Region Jönköping, Qulturum; Sweden

Anette Nilsson works as a development strategist in Region Jönköping County. She has broad experience from working at Qulturum for many years with improvement, leadership and coaching nationally and internationally. She has been a fellow at IHI and worked as project manager for a national leadership program in an agreement between the government and SALAR (Swedish Association of local Authorities and Regions) for better life for elderly people. She is also the founder of project “Passion for life” which won the EU innovation price in 2014 in active ageing. She has experience from being a SAB member in BMJ working with the national Forum 2016 in Gothenburg. Now her focus is development strategies with focus on how to support movement from hospital care to primary care and empower people to take responsibility for a healthy life. Networks, world-wide efforts and innovations are her source of inspiration.

Annegret F. Hannawa

Associate Professor of Communication Science, Università della Svizzera italiana (University of Lugano); Switzerland

Annegret F. Hannawa, Ph.D. is Associate Professor of Communication Science at the Università della Svizzera italiana (University of Lugano) in Switzerland, where she directs a Center for the Advancement of Healthcare Quality and Patient Safety (CAHQS). In 2013, she founded the ISCOME Global Institute for the Advancement of Communication in Healthcare, which pursues interdisciplinary research collaborations between communication science and healthcare. In 2016, she received the Jozien Bensing Research Award for outstanding career achievements and impact. Her empirical research has been published in a variety of distinguished international journals and books.

Anthony Staines

Patient Safety Program Director, Fédération des hôpitaux vaudois; Switzerland, Professeur associé, IFROSS, University of Lyon III; France

Speaker bio to follow shortly.

Apollo Basenero

CMO, Quality Management (QM) Program in the Ministry of Health and Social Services (MoHSS); Namibia

Dr. Apollo Basenero, MBChB, has worked as a medical doctor in Uganda, Eritrea and Namibia. He is currently the Chief Medical Officer, Quality Management (QM) Program in the Ministry of Health and Social Services (MoHSS) Namibia. He is a Fellow, International Society for Quality in Health Care (ISQua) and Fellow, Arthur Ashe Endowment for the Defeat of AIDS. His achievements include leading the teams that developed the following; Generic MoHSS National QM training curricula for healthcare workers, Consumer Involvement in QM curriculum, QM Coaches curriculum, QM Trainer of Trainers Program and QM capacity building framework for the MoHSS. He was also part of the team that developed Namibian guidelines on; Infection Prevention and Control, Operating Room, Sterile Services and Phlebotomy.

He is one of the Quality Improvement (QI) leaders in an ongoing QI Collaborative in Namibia that is focused on improving retention in HIV Care.

He has participated in various research projects, authored and co-authored a number of abstracts, serves on various QM committees and has won a few professional awards.

Dr. Basenero is very passionate about implementation of continuous quality improvement in healthcare.

Ashley Duits

Professor of Medical Education, University Medical Center Groningen; The Netherlands

Ashley Duits is director of the Red Cross Blood Bank Foundation Curaçao and a medical immunologist at the St. Elisabeth Hospital Curaçao. He is the director of the medical education program at the St. Elisabeth Hospital. His area of expertise is medical education and its impact on sustainable quality of healthcare in small scale settings. He is director of several research and educational programs on this topic.

Bauke Koekkoek

Associate Professor, HAN University; The Netherlands

Bauke trained as RN (1997), community psychiatric nurse (2000), and advanced nurse specialist (2005). He obtained his PhD in social sciences in 2011, following a number of studies into so-called ‘difficult patients’ in mental health services. He earned a Master degree in epidemiology in 2010 and became Associate Professor at the HAN University in 2011. Since, he has been working on system-wide improvement of services for people with severe mental disorders, hoping to achieve better outcomes for services users and society as a whole. His work with Dutch police accelerated after the 2017 publication of a book on mental disorders and health services from a public health service.

Beth Lilja

CMO, Zealand University Hospital; Denmark

Beth Lilja, MD (1954) is CMO at Zealand University Hospital and former Executive Director of The Danish Society for Patient Safety. Beth Lilja gained recognition as a specialist in Obstetrics and Gynecology in 1997 with a main interest in birth control and obstetrics. Since 2000, she has focused her work life on quality and patient safety, and she has been a leader in building the patient safety movement in Denmark. From 2001- 2015 CEO of the Danish Society for Patient Safety.

Bob Klaber

Associate Medical Director (Quality Improvement) & Consultant Paediatrician, Imperial College Healthcare NHS Trust; UK

Dr Klaber is a Consultant General Paediatrician who also trained as an educationalist alongside his postgraduate paediatric training in London. Bob has a strong interest in learning and leadership development and set up the Paired Learning programme, which has now been adopted by a number of organisations across the UK. Through his Associate Medical Director role Bob is now leading an ambitious project to develop a values-based quality improvement programme across Imperial. Bob is also a strong advocate for child health and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London.

Brian Robson

Executive Clinical Director for Healthcare Improvement; Scotland

A graduate of Glasgow University and Harvard School of Public Health, Dr Brian Robson has a background in general practice, GP out of hours, telephone triage and latterly eHealth and Quality Improvement. He was a Health Foundation Quality Improvement Fellow (2008-9) with the Institute for Healthcare Improvement (IHI) in Boston, Massachusetts. In 2009 he completed an MPH (Clinical Effectiveness) at Harvard School of Public Health. He is the Executive Clinical Director for Healthcare Improvement Scotland with responsibilities including clinical leadership in patient safety, eHealth, business intelligence and clinical engagement.

Bruce Agins

Medical Director, NYSDOH AIDS Institute; USA

Bruce Agins, MD, MPH, Medical Director, NYSDOH AIDS Institute, oversees a staff of 40 involved in HIV treatment guidelines, quality management and education programs. He is principal architect of NY’s HIV Quality Program and has 20+ years of HIV-specific QI experience. He has participated as faculty in national HIV QI collaboratives, and chaired the faculty of the national HIV QI Collaborative for state HIV agencies. Dr. Agins has extensive experience in global QI and is Director for HEALTHQUAL. Dr. Agins holds academic appointments as Professor in Global Health Sciences at UCSF and as Adjunct at NYU School of Medicine.

Carly Strang

Executive Director, Institute for Healthcare Improvement (IHI); USA

Carly Strang, MBA, Executive Director, Institute for Healthcare Improvement (IHI), is the strategic and operational lead for IHI’s virtual educational trainings and programs. In partnership with the Executive Director of Events, Ms. Strang is responsible for leading a cross-functional program development team to design and deliver world-class educational programs. As part of this role, Ms. Strang provides strategic planning and programmatic leadership for the IHI Open School, an initiative to build improvement capability and leadership in the next generation of health care professionals. She has organizational development experience designing an internal leadership program for middle managers, managing IHI’s internship development program, and leading cross-functional teams in internal improvement efforts. She earned her undergraduate degree in Business Administration from Northeastern University and her MBA with a Healthcare Administration concentration from Suffolk University.

Cat Chatfield

Quality Improvement Editor, The BMJ; UK

Cat is the Quality Improvement Editor for the BMJ (previously the British Medical Journal), working in partnership with the Health Foundation to publish articles supporting clinicians to improve healthcare. Cat was previously the Editor of BMJ Quality Improvement Reports. She has created resources, run programmes and mentored teams to help clinicians capture, publish and share their improvement journeys.

Charlotte Frendved

Journalist, MD, medical writer and editor, Danish Society for Patient Safety

Charlotte Frendved has 10 years of experience with communications and media-strategy in Danish healthcare improvement programmes. She is the writer/editor of several publications about improvement work and methodology and an improvement advisor from the Danish Improvement Advisor education.

Christian P. Subbe

Honorary Senior Clinical Lecturer and Consultant Physician, Bangor.U niversity, Bangor, UK. Improvement Science Fellow, The Health Foundation, London; UK

Speaker bio to follow shortly.

David de Kam

PhD Candidate Health Care Governance Erasmus School of Health Policy & Management; The Netherlands

David de Kam is a PhD candidate at the Health Care Governance Group, Erasmus School of Health Policy & Management in Rotterdam. He holds degrees in Literature and Healthcare Management. De Kam’s PhD research project studies how the governance of quality and safety of care comes about through the interactions between (external) regulation and supervision, how healthcare organizations address quality and safety—as well as the regulatory demands they face—and how healthcare professionals ‘do’ quality and safety.

David Williams

Executive Director & Improvement Advisor, Institute for Healthcare Improvement (IHI); USA

David Williams, Executive Director, Institute for Healthcare improvement (IHI), is co-lead of Improvement Capability at IHI and a senior improvement advisor. He has served as the Improvement Advisor for large Breakthrough Series Collaboratives in the United States and Europe. Dr. Williams is faculty for the IHI Improvement Advisor Professional Development Program, IHI Open School, and the Massive Open Online Course (MOOC) developed in collaboration with HarvardX. A paramedic by background, he is internationally known as an expert on paramedic care and emergency medical services systems. Fun Fact: He is creator of the Mr Potato Head PDSA exercise.

Deborah Carpenter

Senior Study Director, Westat

Deborah Carpenter, RN, MSN, CPHQ, PMP, CPPS is a Westat Senior Study Director and a registered nurse with expertise in quality improvement and patient safety processes, dissemination of research products, and implementation of evidence-based practices. She directed the environmental scan with subject matter experts on safety issues in home care for the National Patient Safety Foundation.

Deborah Thompson

Director, NHS Elect; UK

Deborah Thompson MSC, Dip HE, RGN; Programme Director, Ambulatory Emergency Care Network, has 35 years’ experience as a clinician and manager in the NHS undertaking a variety of roles. In recent years this has involved leading clinical pathway redesign at a national level. She is passionate about working with front line staff to improve the quality and efficiency of services for patients with a particular interest in emergency care.

Derek Feeley

President and CEO, Institute for Healthcare Improvement; USA

Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.
Prior to taking up his current role, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.
Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.
In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.

Dominique Allwood

Consultant in Public Health and Senior Improvement Fellow, The Health Foundation & Imperial College Healthcare NHS Trust, UK

Dominique is a Senior Improvement Fellow at the Heath Foundation working on the Q initiative. She also works part time in a hospital supporting more effective involvement of patients and the public in health, care and improvement Dominique has been working as a doctor in the NHS for 13 years and qualified as Consultant in Public Health Medicine in 2015. She is passionate about involving patients, carers and the public in all aspects of health and health care and her other interests include population health, quality improvement and clinical leadership and development. Dominique was named one of HSJ’s Rising Stars in 2015.

Don Goldmann

Chief Scientific Officer Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI); USA

Don Goldmann, MD, Chief Scientific Officer Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI), works both internally and externally to deepen IHI’s profile, credibility, and influence in improvement science and related disciplines. He seeks to expand the boundaries of improvement science by incorporating methods from other sciences, such as epidemiology, behavioral sciences, qualitative and ethnographic research, network science, and systems engineering and dynamics. An essential part of his work is to harvest expertise, knowledge, and innovation from the field while forging relationships with key scientific, academic, health services research, and professional organizations and communities. Internally, he works with IHI colleagues, especially the Results and Evaluation Team, to ensure the rigor of IHI’s results-oriented work, and to disseminate these results in presentations at national meetings and in peer-reviewed publications. In addition, he explores new ways to teach and learn and brings best educational practices and innovations to in person and distance learning programs. learning. Dr, Goldmann is lead faculty for the Massive Open Online Course (MOOC) developed in collaboration with HarvardX and the Harvard T.H. Chan School of Public Health and works closely with IHI’s Open School program. He also serves as senior mentor for IHI’s Fellowship Programs and continues to train and mentor emerging investigators at Harvard Medical School, Boston Children’s Hospital, and the Harvard School of Public Health. He is the lead created and leads a Harvard College General Education course that explores how global infectious disease challenges often lead to social injustice. He explores the intersection of improvement science, innovation and technology, with the goal of accelerating progress towards equity and population health. Dr. Goldmann serves on the AHRQ NAC, the Board of AcademyHealth, and the Board of the Institute for Medicaid Innovation.

Doris A. Behrens

Interim Lead for Mathematical Modelling, ABCi, Aneurin Bevan University Health Board

Speaker bio to follow shortly.

Doris Voit

Specialist Obstetrician and Gynaecologist, The German Hospital Federation; Germany

Dr. Doris Voit pursued an international clinical academic career, has been active in patient-oriented health research and medical education and has published a variety of journal articles.

As an expert in quality assurance and quality management she represents German hospitals at the Federal Joint Committee, the highest decision-making body of the German joint self-government. She is participating in national decision making processes by actively contributing to the development of national directives and rulings for German healthcare providers.

Elenara Oliveira Ribas

Manager Patient Safety Project, Moinhos de Vento Hospital Partnership, The Ministry of Health; Brazil

Speaker bio to follow shortly.

Elizabeth Marsden

Emergency Physician, Sunshine Coast Hospital and Health Service, Queensland; Australia

Dr Elizabeth Marsden (MBBS, FACEM) – an Emergency Physician with a passion for the care of the elderly in the Emergency Department. She is the innovator and driver of the Geriatric Emergency Department Intervention (GEDI) service. Dr Marsden worked closely with a research team from the University of the Sunshine Coast to acquire competitive grant funding to trial the GEDI model of care. She is completing a PhD evaluating the outcomes for residents of Aged Care Facilities in the ED since inception of GEDI in the Sunshine Coast Hospital and Health Service. Her other research interests include geriatric trauma.

Erica De Loos

MSc, FISQua, Advisor Quality and Innovation, Netherlands Institute for Health Services Research

Erica De Loos, MSc, FISQua, Change Agent has been working on European, global and national quality improvement programmes in hospitals in collaboration with international stakeholders since 2005. Such as the WHO High 5s programme (9 countries), the European project for Patient Safety and Quality of Care (28 Member States) and the national Better Faster programme. After home care nursing she has been working for CBO Dutch Institute for Healthcare Improvement for 10 years. In 2015 she worked for the national Institute for Accreditation in Healthcare. Since 2016 she works for the Netherlands Federation of University Medical Centres – Quality of Care.

Faisal Saeed

Director Clinical Governance, ADK Hospital; Maldives

As Director Clinical Governance, Dr Faisal Saeed is leading the quality improvement, patient safety and risk management mechanism at ADK Hospital. Since his pledge to “spark a revolution in the Maldives healthcare system” made at the International Forum on Quality and Safety in Paris, he underwent a bespoke programme on patient safety provided by Healthcare Improvement Scotland, spent time as a visiting researcher at the Centre for Quality in Denmark, and worked at the Agency for Clinical Innovation in NSW, Australia as an Endeavour Executive Fellow.

He is an NHS Certificated Change Agent, and also a Fellow of the International Society for Quality in Healthcare.

Felix Kreier

MD, PhD, Chief Medical Information Officer, Pediatrician, board member of the Dutch CMIO society; Netherlands

Before starting medical school at the age of 29, Felix worked as manager at a IT-company. He wrote his PhD thesis at the University of Amsterdam and the Netherlands Institute for Neuroscience on the role of the brain in obesity. Since 2012, he is paediatrician consultant at the OLVG-hospital in Amsterdam. Since 2016 he is Chief Medical Information Officer at OLVG. In 2015 he was founding member of the Dutch society of CMIO’s, and since 2017 he is board member of this society, focussing on innovation. He lives in Amsterdam, The Netherlands.

Fenna Heyning

MD, PhD, Director STZ, Internist; Netherlands

More quality, less waste. It is Fenna Heyning’s ambition to translate the ideas of Michael Porter to concrete improvements in hospital care. As an internist at her medical centre, she was occupied with helping the patient. Now her focus is on improving the system as director of the STZ. Fenna’s passion for the patient is unchanged. It is at the centre of everything. Empathy, compassion, patient safety and medical leadership are key words for Dr Heyning.

Fiona Moss

Dean, Royal Society of Medicine & Founder Editor BMJ Quality and Safety; UK

Fiona Moss is the Director of Medical and Dental Education Commissioning for London. She is the editor of the Postgraduate Medical Journal, a member of the Royal Society of Medicine Press Board and sits on the Editorial Board of the BMJ. In 2006 Fiona was awarded a CBE for services to medicine.

Fiona became one of London’s Postgraduate Deans in 2004 before accepting the position of Director in May 2010. Whilst at the Deanery, Fiona has established London’s Specialty Schools and in 2009, with NHS London she set up the Darzi Fellowship Programme. Between 1991 and 2006 Fiona was a Consultant Respiratory Physician at Central Middlesex Hospital in addition to being an Associate Postgraduate Dean for London. During this time she was also Director of Clinical Studies (DCS) for undergraduate medical students at Central Middlesex and chaired the Imperial College DCS committee.

Frank Federico

Vice President and Senior Safety Expert, Institute for Healthcare Improvement (IHI); USA

Frank Federico, R.Ph. is Vice President and Senior Safety Expert, Institute for Healthcare Improvement in Cambridge, MA. His primary areas of focus include patient safety and application of reliability principles in health care. He is also faculty for the Patient Safety Executive Development Program. He is Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NNC MERP), and Vice-Chair of the Joint Commission Patient Safety Advisory Group.
Frank Federico is co-author of the IHI White Paper Respectful and Effective Crisis Management, and contributing author to Achieving Safe and Reliable Healthcare, Strategies and Solutions. He has authored several articles focusing on patient safety. Frank Federico coaches teams and lectures extensively nationally and internationally.

Garance Fannie Upham

Vice-President, World Alliance Against Antibiotic Resistance (WAAAR)

Speaker bio to follow shortly.

Gary Kaplan

Chairman and CEO, Virginia Mason Health System; USA

Dr. Kaplan’s leadership at Virginia Mason has been recognized by the Harvard Business School as a standard-setting approach to improving cost and quality; he is widely recognized as one of the most influential physician executives in health care. He has developed and led national “market-place collaboratives” with key employers to reduce health costs and dramatically improve both employee productivity and corporate competitiveness.

Göran Henriks

Chair Emeritus, International Forum Programme Advisory Committee and Chief Executive of Learning and Innovation, Jönköping County Council; Sweden

Göran Henriks is Chief Executive of Learning and Innovation at the Qulturum in the County Council of Jönköping, Sweden. The Qulturum is a centre for quality, leadership and management development for the employees in the County and also for the health care on the regional and national level. Göran took up his appointment in the start of Qulturum 1998.

He has over twenty year’s experience of management in the Swedish health care system. Göran is a member of the Jönköping County Council Strategic Group.

Göran has been Jönköping’s project director for the Pursuing Perfection initiative over the last four years and is a senior fellow of the Institute for Healthcare Improvement, Cambridge, MA.

In addition, he is part of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement.

Grace Sweeney

Senior Manager, Impact, Research and Evaluation in the Sustainable Improvement (SI) team, NHS England; UK

Grace leads a team of researchers and analysts, supporting SI improvement programmes to evidence the impact value and impact of the programmes. Grace has over 20 years of experience in research and evaluation in NHS service improvement, patient safety and quality. Over the past year, she has overseen and championed the development of the impact framework, and is passionate about the difference it can make to improvement programmes who are looking to evidence the impact of their work in a robust and meaningful way.

Hedy D'Ancona

Former Dutch Minister of Health, Welfare and Culture

Hedy d’Ancona started her career as assistant-professor social geography at Amsterdam University. In 1968 she was one of the founding mothers of the feminist movement in the Netherlands, and in 1972 she began a feminist magazine that is still in publication.

In the beginning of the seventies she was elected as member of the Senate for the Dutch Labour-party. In 1980 she became Secretary of State, responsible for emancipation, and in 1989 she was elected Minister of Welfare, Health and Culture. For 10 years she was a member of the European Parliament, and from 1995-1999 was vice-president of social-democratics.

After leaving formal politics she chaired numerous organisations (such as Oxfam), museums and festivals. In the last few years she has been involved in the emancipation of elderly people and took part in the creation of legalisation for a self-chosen moment to die for the elderly. She is ambassador of the Royal Concertgebouwg Orchestra and of Long live the Arts, in which 500 000 older people actively perform.

Hedy d’Ancona has a son and a daughter and three grandsons.

(photo courtesy of Lonneke Stulen)

Helen Bevan

Chief Transformation Officer, NHS Horizons; England

Helen Bevan is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them.

Helen currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.

Hugh McCaughey

Chief Executive, The South Eastern Health and Social Care Trust; Northern Ireland

Hugh McCaughey is a Non Executive member of the Skills for Health Board, Chair of the Patient Safety Forum and Chair of the Northern Ireland Cancer Network. Hugh has experience in a range of Health and Social Care leadership positions and has a particular interest and passion in quality improvement, promoting safer care and improving population health and well being. Hugh is also a member of the IHI Faculty for the STOP programme in Portugal.

Ingeborg Griffioen

Owner and Innovation Manager Panton, Deventer; The Netherlands

Speaker bio to follow shortly.

Jack Silversin

Founding Partner, Amicus, Inc; USA

Silversin heads a US-based consultancy that helps healthcare organisations to engage doctors in change. He is the thought leader regarding physician compacts. His clients include prestigious medical groups and hospitals across the US. He has worked in Canada and the UK. He is co-author of multiple articles and the book, Leading Physicians Through Change: How to Achieve and Sustain Results and holds an appointment to the faculty of medicine, Harvard University.


James Innes

Associate Director of Quality Improvement, East London Foundation Trust; England

James Innes, a pharmacist, is Associate Director of Quality Improvement at East London National Health Service (NHS) Foundation Trust and an Improvement Advisor and faculty member for the Institute for Healthcare Improvement. He has a clinical background in psychiatric intensive care, acts as editor for the Journal of Psychiatric Intensive Care, and is London Regional Lead for Pharmacist Professional Development Training in Mental Health. James is also a British Medical Journal quality expert, an honorary lecturer at City University, and a Health Foundation Q Initiative Fellow.

Jamiu Busari

Associate Professor of Medical Education, Maastricht University; The Netherlands

Jamiu Busari, is an associate professor of medical education at Maastricht University and a consultant Paediatrician, Department chair and program director of the Paediatric residency program at Zuyderland Medical Centre Heerlen, the Netherlands.

Jamiu has a wealth of (inter)national experience in the fields of postgraduate training, curriculum development, quality assurance and quality improvement in health care delivery, having trained and worked in Africa, the Caribbean, Europe and North America. His current areas of research include investigating, designing and developing innovative strategies for managerial and leadership competency development in junior physicians.

Jan Walker

Assistant Professor of Medicine, Harvard Medical School, Boston; USA

Jan Walker, RN, MBA, is a member of the research faculty of the Division of General Medicine and Primary Care at Beth Israel Deaconess Medical Center and Harvard Medical School in Boston. Her primary research interests are in patients’ perspectives on care and the use of information technologies to improve their experience. She is Co-Principal Investigator of the OpenNotes initiative, an international effort to promote transparency by inviting patients to review their clinicians’ notes, and of OurNotes, a project inviting patients to contribute to their notes and medical records.

Jason Leitch

National Clinical Director, Scottish Government; Scotland

Jason Leitch is the National Clinical Director of the Quality Unit in The Scottish Government Health and Social Care Directorate. Jason is an Honorary Professor at the University of Dundee. He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement, in Boston, sponsored by the Health Foundation.

Jessica Perlo

Director of the Institute for Healthcare Improvement’s Open School; USA

Jessica Perlo, MPH, Director of the Institute for Healthcare Improvement’s Open School, a global interprofessional community that provides health students and professionals with the skills to become change agents in health care. Jessica holds a Bachelors in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. She is trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For over ten years she’s worked in health professional program development and quality improvement at both Harvard’s Academic Medical Centers and at IHI. Jessica leads IHI’s effort to mobilize students to take action to improve the health of populations and achieve the Triple Aim. She is also a member of the Leadership Team of 100 Million Healthier Lives, a health equity social movement convened by IHI, and serves as the Director of IHI’s Joy in Work Portfolio.

Joseph Ana

Lead Senior Fellow, Africa Center for Clinical Gov Research & Patient Safety; Nigeria

Joseph Ana completed his basic medical education and graduated from the University of Nigeria, Nsukka, Nigeria in the 1978 Class, and subsequently had a broad-based professional including academic postgraduate training and practice in general Surgery, Urology, General Practice as Partner, Trainer and Clinical Governance Lead in the United Kingdom.

Joseph Ana has extensive research activities in the original, clinical and epidemiological aspects of diseases, medical education, public health including health system strengthening in resource deprived countries. He conceptualized, designed and led the pilot of The 12-Pillar version of Clinical Governance suitable for application in Low and Middle Income Countries. His outstanding contributions to health and medicine has resulted in almost 80 publications in book chapters, books and papers in major scientific journals and over 100 citations as at 2016. He led the team that won the major grant to establish 130 functional primary health centres in Cross River State in 2007. He is currently the country coordinator / lead of the World Bank assisted PACK ( Practical Approach to Care Kit) guideline for all primary health clinician cadres in Nigeria. He has attracted several other grants/assistance for his research and capacity building activities from a wide spectrum of sponsors/agencies.

Joseph Ana led the team that established the BMJ Nigeria /West Africa edition in 1995. He is the serving Editor-in-Chief of the BMJWA and the Journal of Health Practice. He is the Lead senior Fellow at the Africa Centre for Clinical Governance Research and Patient Safety at the HRI West Africa Ltd, Calabar, Nigeria.  He serves on the editorial board of many peer reviewed journals including BMJ Global Health, Global Journal of Medicine & Public Health, Medical Knowledge Institute, Netherlands Europe, and others.

Josje Kok

PhD Candidate Health Care Governance, Institute of Health Policy & Management, Erasmus University Rotterdam; Netherlands

Josje Kok is a PhD candidate at the Health Care Governance Group, Institute of Health Policy & Management at the Erasmus University in Rotterdam. She holds a Master’s degree in Medical Anthropology and is currently enrolled at the Netherlands Institute of Government graduate school. Kok’s PhD research project evaluates the effects of Dutch regulatory policies on patient safety in hospitals.

Joy Whitlock

Quality and Safety Improvement Manager, Cardiff and Vale University Health Board; Wales

Joy has a rare combination of experience incorporating nursing and improvement roles across the healthcare community from Primary Care to tertiary services. The past 16 years have been as a leader of improvement. Joy was seconded to the all-Wales 1000 Lives Campaign where she worked nationally as an Improvement Advisor. Currently she is Quality and Safety Improvement Manager in one of the largest healthcare organizations in the UK and is an Executive Coach. She has a part time secondment to the Wales Deanery to support the integration of QI skills into post graduate specialty doctor and dentist training.

Keith A. Frey

Chief Physician Executive, Arizona Service Area, President, Dignity Health Medical Group in Arizona, Dignity Health; USA

Dr. Frey is a physician executive and academic leader with strong clinical informatics, business, and leadership qualifications. Dr. Frey is currently responsible for physician integration and engagement, evidence based practice and system redesign, and physician leadership development. Additionally, he is the senior physician executive of the 290+ physician, academic multispecialty medical group in Phoenix.

Kevin Stewart

Medical Director, Healthcare Safety Investigation Branch

Speaker bio to follow shortly.

Kim Fangen

Daily Manager, Nye Pluss (National association of people living with HIV); Norway

Speaker bio to follow shortly.

Khawla Ahmad Athamneh

Head of Training and Education, Hamad Healthcare Quality Institute; Qatar

More than 30 years of experience in different aspects of healthcare services (Clinical, Academic and Administration), for the past 20 years Khawla become increasingly focused on healthcare systems improvement and patient safety. She initiated and participated in different quality improvement and patient safety programs: Infection Control, Risk Management, Patient Satisfaction, Hospital Quality and Patient Safety Programs.

Currently Khawla is the Head of Training and Education at Hamad Healthcare Quality Institute / Hamad Medical Corporation where she leads different improvement capacity and capability building programs at HMC and national level.

Kirsten Wisborg

Medical Director, Head & Heart Center, Aarhus University Hospital; Denmark

Kirsten Wisborg is trained in paediatrics and neoantalogy, primarily in Denmark but also in Norway and the UK. She holds a doctoral degree in medicine from Aarhus University and a master degree in public management from the University of Southern Denmark. From 2011-2013 she was head of Department of Paediatrics at Randers Regional Hospital, Denmark and from 2013-2017 Centre Director at Head and Heart Centre, Aarhus University Hospital. From 2017 she is medical director at Bispebjerg and Frederiksberg Hospital (BFH). Bispebjerg and Frederiksberg Hospital is a university hospital with main fokus on tertiary and emergency care in close combination with teaching and research. It serves 455,000 citizens and has 4200 employees.

Kristen Will

Director, Health Solutions Executive Education, Clinical Assistant, Professor, Science of Health Care Delivery, College of Health, Solutions, ASU; USA

Ms. Will serves as the Director of Executive Education in the College of Health Solutions and as Clinical Assistant Professor in the School for the Science of Health Care Delivery. Prior to joining ASU, Ms. Will practiced as a hospitalist PA at Mayo Clinic Hospital in Arizona for 15 years.

Leslie Pelton

Director, Innovation, Institute for Healthcare Improvement

Speaker bio to follow shortly.

Liz Lamb

Leader of Quality, Safety and Accreditation, BC Children’s Hospital, Vancouver; Canada

Liz Lamb is a leader of quality, safety and accreditation at BC Children’s hospital in Vancouver, Canada. Her passion for innovation combined with her experience in paediatric nursing and quality improvement led her to champion a pilot project using design thinking methodology to co-design a better way to prepare children and families for surgery.

Her career spans the UK and Canada and previous roles include leader of innovation and engagement at the BC Patient Safety Quality Council, improvement coach with the child youth mental health substance use collaborative, and quality improvement advisor for Doctors of BC.

Lotte Hermsen

Epidemiologist, Project leader, PhD; The Netherlands

Speaker bio to follow shortly.

Louise Blume

Policy officer at Dutch Hospital & PhD student; The Netherands

Louise Blume, MSc, is a health scientist and a policy officer, working in a Dutch Hospital in the south of the Netherlands. Louise is German, studied in England and the Netherlands and is currently completing her PhD at the University of Tilburg. As an expert in guidelines, research, quality management and as an auditor, she has published in journals and presented at several occasions.

Mahmood Adil

Medical Director, Information Services Division, NHS National Services Scotland; Scotland

Speaker bio to follow shortly.

Mara Laderman

Director, Institute for Healthcare Improvement (IHI)’s Innovation Team; USA

Mara Laderman, MSPH, is a Director with the Institute for Healthcare Improvement (IHI)’s Innovation Team. She is the content lead for IHI’s work in behavioral health, directing research initiatives and developing programming focused on better meeting individuals’ behavioral health needs across the health care system. She also leads innovation projects on population health improvement, including recent work on the opioid crisis, health equity, and age-friendly care. Prior to IHI, she served as an external program evaluator for the Massachusetts Department of Public Health and the Centers for Disease Control and Prevention and managed a large psychiatric epidemiology study at the Center for Multicultural Mental Health Research. Ms. Laderman received a Master of Public Health from the Harvard T.H. Chan School of Public Health and a Bachelor of Arts in Psychology from Smith College.

Maria Hägglund

Senior Researcher, Health Informatics Centre, Karolinska Institutet, Stockholm; Sweden

Maria Hägglund is a senior researcher at the Health Informatics Centre at Karolinska Institutet in Stockholm, Sweden. Her research focuses on user-centred development of patient-centred information and communication systems to support collaboration within health- and social care as well as patient empowerment. She is a member of the DOME research consortium, and the project leader for the PACESS research project (patient-centred assessment of patients’ online access to electronic health records). Maria is also the programme director for the Joint Global Masters Programme in Health Informatics at Karolinska Institutet/Stockholm University.

Marit Tanke

Director, Celsus Academy of Sustainable Health Care; The Netherlands

Marit Tanke, MD / PhD, is a 2016-17 Commonwealth Fund Harkness Fellow in Health Care Policy and Practice. She currently serves as director of the Celsus Academy of Sustainable Health Care, a collaboration of the Dutch Ministry of Health, Welfare and Sport and Radboud University Medical Center Nijmegen. Her research portfolio includes outcome measurement and value-based purchasing strategies, health policy, healthcare reform, reimbursement design, and large-scale healthcare transformations. She has also co-developed an interactive online master course on ‘value’ in health care for medical specialists and residents and a seminar on sustainable healthcare systems for the Dutch National Academy of civil servants.

Mark P. Jarrett

Senior Vice President, Chief Quality Officer, Associate Chief Medical Officer, Northwell Health

Speaker bio to follow shortly.

Mette Storm Elner

Patient and Chairman of Patient Council, Zealand University Hospital, Denmark

Mette has been a member of the Patient Council at Zealand University Hospital since 2013.

Michaela Morris

Learning (Intellectual) Disabilities Service Improvement Manager, Public Health Wales 1000 Lives; Wales

Michaela Morris has worked in the NHS since 1984 within Mental Health Services as a Mental Health Nurse across Adult acute/ Community Mental Health Services.

In December 2016 Michaela joined the Public Health Wales/1000 Lives team as a Mental Health Service Improvement Manager.

Since 2012 Michaela has been part of the ‘Once for Wales’ WCCIS (Care Director: integrated health and social care IT system) procurement / implementation team with the National Wales Informatics Service and in May 2017 became the Mental Health Work Stream Lead to prepare mental health and social care services for implementation.

Mohammad Al-Ubaydli

Founder and CEO, Patients Know Best; UK

Mohammad trained as a physician at the University of Cambridge; worked as a staff scientist at the National Institutes of Health; and was a management consultant to US hospitals at The Advisory Board Company. Mohammad is the author of seven books, including Personal health records: A guide for clinicians and Streamlining Hospital-Patient Communication: Developing High Impact Patient Portals. He is also an honorary senior research associate at UCL medical school for his research on patient-controlled medical records. In 2012 he was elected an Ashoka Fellow as a social entrepreneur for the contributions he has made to patient care.

Mu Tian

Quality Assurance Manager, Jiahui International Hospital, Shanghai; China

Mu Tian graduated with medical degree from Nanchang University in China and Master Degree from University of Washington, USA. She also holds CPHQ and Certified Lean Six-sigma Black Belt. She has extensive experience working both in the United States and in public and private healthcare organizations in China. She current work at Jiahui Health, an integrated health system as Quality and Safety Manager. Her interest lies in localizing international quality improvement and patient safety model into China’s context, promoting quality and safety as a profession, and developing and delivering quality training and educating programs.

Paul Jennings

National Programme Manager, High Intensity Network at NHS England

Paul is from the Mental Health team at Hampshire Constabulary but this year is leading the establishment of a High Intensity Network through the expansion of the award-winning SIM Model of Care, (funded by the NHS Innovation Accelerator Programme). He has over 20 years lived experience of clinical depression, has been detained twice under s136 and was also arrested during the most intense period of illness in 2010, spending 14 hours in the same police cells that he used to manage as a custody sergeant. He has dedicated the rest of his career to the advancement of mental health related policing.

Pedro Delgado

Head of Latin America and Europe, IHI; USA

Pedro Delgado, MSc, has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He holds summa cum laude degrees in Psychology and in Global Business, and an MSc in Healthcare Management and Leadership.

Petra Zusterzeel

Gynaecological Oncologist, Radboud University Medical Centre; Netherlands

Petra Zusterzeel has been a consultant in gynaecological oncology at Radboud university medical center(Radboudumc) since 2009. Petra holds a gynaecological oncology fellowship at Queensland Center for Gynaecological Cancer (QCGC), Brisbane, Australia and Radboudumc. She is also the Clinical Manager Gynaecology OR at Radboudumc and a researcher affiliated at theme Women’s Cancer. Petra’s main field of interest is innovation in health care and the surgical treatment of women with gynaecological cancers.

Pieter ten Have

Data Scientist, Dutch National Health Care Institute; The Netherlands

Speaker bio to follow shortly.

Rami Okasha

Executive Director of Strategy and Improvement, Scottish Care Inspectorate; Scotland

Rami Okasha is a graduate of the University of Aberdeen and Queen Margaret University, with a background in public sector leadership and policy. He the Scottish Care Inspectorate’s Executive Director of Strategy and Improvement, leading national improvement programmes, new scrutiny methodology, care intelligence, and public involvement. He co-chaired the development of new national care standards across health and social care provision in Scotland, working with people who use care to ensure these are outcomes-focused, based on human rights and well-being, and person-led. He previously occupied senior roles advising political leaders and in developing educational policy.

Robert Lloyd

Vice President, Institute for Healthcare Improvement; USA

Dr. Robert Lloyd is Executive Director of Performance Improvement for the Institute for Healthcare Improvement (IHI). Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards and quality improvement training. He also serves as lead faculty for various IHI initiatives and demonstration projects in the US, the UK, Sweden, Denmark, New Zealand, Qatar, Dubai and Africa. Before joining the IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oak Brook, IL). He also served as Senior Director of Quality Measurement for Lutheran General Health System (Park Ridge, IL), directed the American Hospital Association’s Quality Measurement and Management Project (QMMP) and served in various leadership roles at the Hospital Association of Pennsylvania. The Pennsylvania State University awarded all three of Dr. Lloyd’s degrees. His undergraduate degree is in sociology, his master’s degree is in regional planning and his doctorate is in rural sociology.

Dr. Lloyd has addressed over 1,200 national and international meetings of professional groups and associations. Over 150,000 participants from this country and abroad have attended his classes and presentations on quality improvement. He has served as faculty for the Harvard School of Public Health, the American College of Healthcare Executives, the American Society for Quality (ASQ), the University of Wisconsin’s graduate program in Administrative Medicine, the University of Chicago’s graduate Program in Health Administration, the Healthcare Forum, the International Quality and Productivity Center, the American Health Information Management Association, the JCAHO, the Group Practice Improvement Network, the Ontario Hospital Association, the Vancouver BC Quality Forum, the Medical Group Management Association, the BMJ European Quality Forum (London, Barcelona, Berlin, Amsterdam and Paris), and numerous QIOs around the US. Dr. Lloyd has also presented his seminars on statistical thinking to physicians and administrators from the Federation of County Councils in Stockholm and Jonkoping, Sweden, to leaders of the National Health Service throughout the United Kingdom and New Zealand, and to patient safety leaders throughout Denmark, South Africa and Ghana.

He has published numerous articles, chapters and reports on a wide range of topics including CQI theory and implementation, measurement and statistical methods, clinical outcomes, customer satisfaction, information systems and parish nursing.

Dr. Lloyd is co-author of the internationally acclaimed book, Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications (American Society for Quality Press, 2001, 5th printing). His most recent book, Quality Health Care: A Guide to Developing and Using Indicators was published in March of 2004 by Jones and Bartlett (Sudbury, MA).

Robert S Kristiansson

Chief Medical Officer, Hoh , Region Uppsala; Sweden

Robert S Kristiansson has an executive MBA from Stockholm Business school and has led private run healthcare companies for many years before starting to work for the public funded Region Uppsala in 2014. He is also an improvement fellow at Intermountian health care, Utah and a PhD student in health policy and improvement science.

Roos Trooster

Programme Manager, Netherlands Federation of University Medical Centres

Ruth Walker

Executive Director of Nursing, Cardiff and Vale University Health Board; Wales

Ruth has undertaken leadership roles which include Chair of Nurse Directors Forum, Welsh representative on DoH Modernising Nursing Careers, Kings Fund/ Burdett Trust Ward to Board and implementation of a key national work stream. Ruth sits on a number of national groups and has a special interest in professional leadership, increasing the contribution of the professions to improving care delivery, safety and service improvement.

An experienced Director of Nursing currently in her 3rd executive post, Ruth has over 30 years experience in the NHS. This experience spans primary, community, secondary and tertiary care settings. She has had significant success in the delivery of the quality and safety agenda along with strategic leadership of the nurses and midwives.

Samyra Keus

Project lead Value Based Healthcare, Organisation: OLVG hospital (Santeon group)

Samyra Keus is project lead Value Based Healthcare at OLVG hospital, part of the Santeon Group. She facilitates implementation of the improvement cycles by multidisciplinary VBHC teams dedicated to specific patient groups. This is done in close collaboration with the other 6 Santeon hospitals, within
the VBHC@Santeon program. This program was awarded the VBHC Collaboration Award 2017.

Samyra has a long track record of innovation of Parkinson’s care, both national and international. This includes development of evidence-based guidelines, co-creation of regional networks of dedicated healthcare professionals (ParkinsonNet, VBHC Prize 2015) and it’s international scaling up (e.g. at Kaiser Permanente). Samyra holds a BSc in physical therapy; a Msc in human movement sciences; and a PhD in medicine.

Sandeep Green Vaswani

Senior Vice President, Institute for Healthcare Optimization

Sandeep Green Vaswani, MBA, is senior vice president at the Institute for Healthcare Optimization, where he is responsible for oversight of operations redesign and patient flow optimization initiatives. He has led patient flow redesign implementations at various US, UK and Canadian healthcare delivery organizations. He has worked with academic medical centers, district general hospitals, primary care, and specialty clinics. In addition to single system initiatives he has guided state-wide implementations such as the CMS-funded Partnership for Patients initiative in New Jersey, and the national capacity building and redesign implementation program at National Health Service of Scotland.

Sara Riggare

PHD Student, Karolinska Institutet and Self Care Expert

Sara Riggare, PHD Student, Karolinska Institutet and Self Care Expert

Sara Riggare is a “digital patient” who wants to give people coming after her the map she didn’t have. She uses what she has learnt from managing her Parkinson’s disease for over 30 years in her doctoral studies at the Health Informatics Centre at Karolinska Institutet in Stockholm, Sweden, where she researches models and methods for digital selfcare in chronic disease, self-tracking, patient engagement/participation/empowerment and patient innovation. Sara had her first symptoms of Parkinson’s disease in her early teens and advocates for patients’ right to access to their own medical data. She is a highly appreciated speaker, both in Sweden and internationally and has a blog called: “Not patient but im-patient” (

Sara is an advisor to the Swedish Medical Products Agency, advisor to the Swedish government’s coordinator for Life Science and Medtech Magazine named her the most influential person in Swedish medtech in 2015.

Saranya Loehrer

Head of the North America Region, Institute for Healthcare Improvement (IHI); USA

Saranya Loehrer, MD, MPH, Head of the North America Region, Institute for Healthcare Improvement (IHI), leads a team responsible for the development and execution of regional priorities in service of achieving IHI’s mission. Her team works in partnership with others at IHI to cultivate collaborative relationships, support new business development, and design large-scale initiatives that help organizations meet their aims and aspirations. Current regional efforts include accelerating the volume-to-value transformation in health care, attending to the joy of the health care workforce, and nurturing cross-sector partnerships that support the equitable achievement of health in the communities we serve. Prior to joining IHI, Dr. Loehrer worked for Physicians for Human Rights, leading global and domestic grassroots advocacy efforts to create more just and scientifically sound HIV/AIDS policies. She received her MD from Loyola University Chicago Stritch School of Medicine, where she was an Albert Schweitzer Fellow, and her MPH from the Harvard School of Public Health, where she was a Zuckerman Fellow.

Sharon Williams

Learning (Intellectual) Disabilities Service Improvement Manager, Public Health Wales 1000 Lives; Wales

Speaker bio to follow shortly.

Steve Swensen

Medical Director, Mayo Clinic; USA

Dr. Stephen Swensen is the Medical Director for Leadership and Organization Development and a Professor in the Mayo Clinic College of Medicine.

From 2005-2012 he served as the Director for Quality and Associate Dean for Value. Under his leadership, the Quality Academy and the Value Creation System were established. More than 35,000 colleagues have been certified as Bronze, Silver or Gold Quality Fellows. Dr. Swensen has been conferred the Diamond Quality Fellow Lifetime Achievement Award.

Dr. Swensen chaired the Department of Radiology from 1998-2006. His leadership team used Lean-Sigma and Baldrige methods to improve the value of care for patients provided by 1,200 staff who performed more than one million exams annually. During his tenure the department was recognized as the No. 1 radiology practice in the USA (Medical Imaging) and the most Patient-Centered (Diagnostic Imaging).

Dr. Swensen has served as a Director on three Boards and as a member of the Mayo Clinic Management Team and Clinical Practice Committee.
He holds a Masters of Medical Management from Carnegie Mellon University’s Heinz School. Dr. Swensen is a trained Executive Coach. He received his MD from the University of Wisconsin. His residency training was at the Mayo Clinic and his Thoracic Radiology Fellowship at Harvard Medical School, Brigham and Women’s Hospital.

Dr. Swensen is a Senior Fellow of the Institute for Healthcare Improvement. He is past President of two international societies, the Fleischner Society and the Society of Thoracic Radiology. He teaches Value Creation at the School of Public Health in the University of Minnesota. He served on the U.S. Quality Council. He chaired the American College of Radiology’s Quality Metrics Committee and led the RSNA’s Continuous Quality Improvement Initiative. He founded the Big Sky Quality Roundtable, and the Keystone Quality Officer Group, and co-founded the Sun Valley Quality Assembly.

He has been Principal Investigator of three NIH grants related to lung cancer screening with CT and diffuse infiltrative lung disease. He has authored two books and more than 140 peer-reviewed articles.

During the two past decades, Dr. Swensen has started three businesses. He has been married for 36 years and has two children. This year he completed his 37th marathon.

Stina Arvidsson Gäre

Region Uppsala; Sweden

Speaker bio to follow shortly.

Susan Frampton

President, Planetree International

Susan Frampton is the President of Planetree International, a non-profit advocacy and membership organization that works with a growing network of healthcare provider organizations across the continuum to implement comprehensive person-centered models of care. Dr. Frampton, a medical anthropologist, has authored numerous publications, including the three editions of Putting Patients First (Jossey-Bass 2004, 2008, 2013), and served as lead author on the National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture, released in early 2017. Dr. Frampton chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence Base for Patient-Centered Care, which led to this ground-breaking publication.

Susan Hannah

Head of Improvement Programme – Children and Young People, Collaborative Scottish Government; Scotland

Susan has a background in high care nursing and was the lead for patient safety and clinical improvement in a Scottish health system with a focus on improving patient safety. She trained as an Improvement Advisor with the Institute for Healthcare Improvement prior to joining the Scottish Government five years ago. In her current role, Susan is Head of the Children and Young People Improvement Collaborative, a national programme which brings together improvement communities from health and children’s services. This multiagency collaborative includes all local authority areas and health boards in Scotland and improvement activity spans the child’s journey from pre-birth to 18 years.

Tejal K. Gandhi

Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI); USA

Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI), leads IHI programs focusing on improving patient and workforce safety. Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when the Foundation merged with IHI. She continues to serve as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates under the IHI patient safety focus area.

Thomas Blomseth Christiansen

Self-Tracker, Technologist and Co-Founder, TOTTI Labs

Thomas Blomseth Christiansen is recognized as one of the most experienced and influential self-trackers in the global Quantified Self community—both as a technologist and someone seeking to discover things about himself. Most widely known for tracking his every sneeze for the past seven years he has effectively cured himself of his allergies through long-running experiments with his lifestyle. In the process he has collected a unique dataset of over 100K observations made by paying attention to his subjective experience and daily living. He is working on next-generation technology for self-tracking and human augmentation as co-founder of TOTTI Labs and Flowrunner

Tina Lynge

Program Director, Senior Consultant, Danish Society for Patient Safety; Denmark

Tina Lynge is the director of a scale up program which works in Danish communities to reduce harm and errors. She has many years of experience in quality and patient safety, both in hospitals and community settings. She has extensive experience in teaching and coaching in improvement methodology, and a thorough knowledge of implementation, improvement method and improvement programs.

Ulrika Elmroth

Project Manager, SALAR; Sweden

Ulrika Elmroth is a GP and works for SALAR 75% of her time with the national Primary Care Quality system, being the national leader and front-runner. She is also part of the Swedish General Practice (SFAM) board and a member in the quality improvement group.

Wendy Levinson

Chair, Choosing Wisely Canada and Professor of Medicine, University of Toronto; Canada

Wendy Levinson is Chair of Choosing Wisely Canada. She is also Professor of Medicine at the University of Toronto. Dr. Levinson is a national and international expert in the field of physician-patient communication and, in particular, on the disclosure of medical errors to patients. Dr. Levinson has led efforts to educate and engage medical students, residents and faculty members in patient safety, quality improvement, and the stewardship of finite resources. She was a member of the ABIM Foundation Board of Trustees when they created the Choosing Wisely® campaign in the United States

William Riley

Professor, School for the Science of Health Care Delivery, College of Health Solutions, ASU; USA

Dr. Riley is a Professor in the School for the Science of Health Care Delivery and serves as the Director for the National Safety Net Advancement Center (SNAC), a national program office funded by the Robert Wood Johnson Foundation and Director of the Culture of Health Systems for Action Research Center.

Yibetal Mekonnen

Acting Director, Primary Health Care Clinical Guideline National Coordinator, Clinical Service Directorate, Addis Ababa, Ethiopia

Yibeltal Mekonnen Feyissa, M.D. qualified as a Medical Doctor from Hawassa University in Ethiopia in 2010. After graduation he served in the following roles at the Haramaya University College of Health Sciences and Hiwot Fana University Hospital: Medical Director of the University hospital (2 years), lecturer, undergraduate research advisor, medical education quality assurance team chair and practicing GP within the Department of Paediatrics and Child Health (5 years) and Head of Paediatrics (2 years). He has subsequently worked for the Ethiopian Federal Ministry of Health since April 2016 to date in the following roles: National University Hospitals Service Coordinator (April to August 2016), National Coordinator Primary Health Care Reform (August 2016 to August 2017), Ethiopian Primary Health Care Clinical Guidelines National Coordinator/lead (August 2016 to date), Clinical Services Directorate Director – current post (September 2017 to date): lead national clinical service delivery strategies, set, implement and support national policies to improve health service delivery at Hospitals and Health centers, expand specialty services and tertiary care in the nation. He is affiliated to the Ethiopian Public Health Association.