General Attendees Information

Find the answer to some frequently asked questions about attending the International Forum.

Kuala Lumpur Convention Centre

Kuala Lumpur City Centre
50088 Kuala Lumpur
Malaysia

  • How much does it cost to attend?

    Please visit our delegate fees page to check the fees for attending Kuala Lumpur 2017 as an individual or part of a group.

  • What is included in my registration fee?

    Your registration fee grants you access to all keynote and plenary sessions; poster sessions; lunch and refreshments for the days you have registered for; access to the exhibition; online access to all materials after the event; and certificate of attendance.

  • How can I register?

    All delegate registrations are made online. Please visit our delegate fees page for more information and to make a booking.

    Please note that accepted methods of payment are credit/debit card or cheque. We can only issues invoices for groups of 5 or more.

     

  • How do I request an invoice?

    We can only issue invoices for group bookings of 5 or more attendees.

    To ensure that your invoice is correct we will contact you to confirm that your booking is complete before we issue your invoice.

    The following things will affect your invoice – if you plan to make any of the changes listed below please do let us know by emailing events@bmj.com and we will delay sending your invoice until you have completed the booking.

    1. Adding additional delegates to your booking
    2. Removing delegates from your booking
    3. Changing any information of where/ who the invoice should be addressed to
    4. Adding a purchase order number or reference number

    If we have issued your invoice and you wish to book additional delegates at a later date we suggest that you create a new booking and pay with credit/debit card. Alternatively if the new booking is for 5 or more delegates we can issue a separate invoice for the new group.

  • How do I request a receipt?

    If you register online and pay with a card, you will automatically be sent a receipt from Worldpay. If you have registered using another method and require a receipt please email events@bmj.com.

  • Are there any discounted rates?

    There are two types of discounted rates that we offer. There are no further discounts or sponsorships available outside these categories. The discount will apply to the International Forum registration fee for the two main event days (Friday – Saturday) only and we are unable to help with travel, accommodation or other associated expenses.

    Students
    There are a limited number of reduced price registration places for full time students to attend the International Forum in Singapore. Read more on our Fees page.

    Lower Middle Income and Lower Income Countries
    There will be a limited number of reduced price registration places for delegates from low income and lower middle income countries. Please check the World Bank country classification to see if you are eligible to attend the International Forum for the two main event days (Friday- Saturday) at a reduced rate. Read more on our Fees page.

  • How do I request an invitation letter?

    Some visitors will require a visa to enter Malaysia. Please check the requirements with your nearest embassy or consulate.

    We are only able to provide invitation letters to individuals who have registered and paid to attend the International Forum. If for any reason your visa application was unsuccessful we will be able to refund your registration fee in line with our terms and conditions and upon receipt of proof of unsuccessful application. If a letter of invitation is required to support your visa please contact us at events@bmj.com. Please do not contact us about an invitation letter prior to registering and paying as we will not be able to issue this.

     

  • Is the International Forum accredited?

    We are currently exploring our options for accreditation.

  • Will I receive Certificate of Attendance?

    Yes, all delegates will automatically receive a general certificate of attendance on completion of an online evaluation form which will be emailed to you after the event.

  • How can I book my accommodation?

    More information about booking your accommodation through a recommended accommodation agency will be published shortly.

    We urge you not to make non-refundable travel arrangements as BMJ cannot be held responsible for non-refundable travel tickets. We suggest you make your refundable travel booking only after you have received confirmation of your registration from us.

    Bookings, cancellations or amendments to hotel arrangements should be made by directly contacting the hotel/accommodation booking agency. We are not involved with and do not accept any responsibility for such matters.

  • How do I gain entry to the International Forum?

    An e-badge will be sent via email prior to the event. We ask you to print your e-badge prior to arrival to skip onsite registration and to gain access to the International Forum without delay. Anyone without a printed e-badge will have to queue at the onsite registration desk to have their badge printed. Please be aware that you must wear your badge at all times during the International Forum.

  • What should I wear to the International Forum?

    The dress code for the conference is smart-casual, and comfortable shoes are recommended.

    The average maximum daytime temperature in Kuala Lumpur in August is a hot 30°C (86°F) with very high heat & humidity.

  • Where will I find further information on posters?

    Call for Posters is open until 2 May 2017. To find out more about the benefits of displaying a poster and how to submit, please see our Call for Posters page.

  • What is your policy if I decide to cancel my registration?

    From our Terms and conditions of Registration:

    6 Transfers, Cancellation & Refunds

    You may transfer a booking from one delegate to another for an Event at any time upon written notice to us.

    You have the right to cancel this contract at any time up to the date that is four weeks prior to the Event. If written notice is received more than six weeks before the Event, a full refund will be given. If written notice is received between six and four weeks before the Event, your payment will be refunded in full, less an administration charge of £250. If we receive written notice to cancel less than four weeks before the Event there will be no entitlement to any refund.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use this model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired.

    We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement (except for the administration fee if you cancel between six and four weeks before the Event).

    Full terms and conditions are available here .

  • Do I need to be aware of any insurance/venue rules?

    Delegates are requested to comply at all times with the rules and regulations imposed by the venue. Failure to adhere to such requirements may lead to exclusion or removal from the conference. We also recommend that delegates arrange for insurance against any loss to their property or any loss or damage that delegates themselves may cause at the conference.