President and CEO, Institute for Healthcare Improvement; USA
Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.
Prior to taking up his current role, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.
Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.
In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.
Donald M. Berwick
MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services; USA
A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School.
Tan Sri Dato' Dr Abu Bakar Suleiman
Chairman, IHH Healthcare PLC and a previous Director General of Health
Dr Abu Bakar Suleiman attended Malay College, Kuala Kangsar, St John’s Institution, Kuala Lumpur and Geelong Grammar School in Victoria, Australia and obtained his MBBS from Monash University, Australia. He obtained the Masters of Medicine (Internal Medicine) from the University of Singapore.
He became fellow of the Royal Australasian College of Physicians and did his postgraduate training in Nephrology at Georgetown, University Hospital, Washington DC (USA) and Prince Henry’s Hospital in Melbourne (1975-1976). He attended the Advanced Management Program at Harvard Business School in 1991.
He started the Department of Nephrology and developed the Nephrology and Dialysis services at Hospital Kuala Lumpur and extended this to other hospitals in the country. He developed the network of dialysis centers in Malaysia, in the government hospitals as well as in the community, with the support of donors and non-governmental organization. He also developed the Renal Transplantation services at Hospital Kuala Lumpur.
He became Director General of Health Malaysia from 1991 to 2001, and was appointed President of International Medical University in 2001.
Dr William Tan
Neuroscientist, Medical Doctor, World Record Holder and Paralympian
Dr William Tan is the personication of both passion and compassion. He contracted polio at the age of two and is paralysed from the waist down. Notwithstanding his disability, he has shown outstanding strength in overcoming adversities. Upon graduation from the National University of Singapore and joining the Civil Service, he ventured abroad for postgraduate studies, with dreams of becoming a scientist and medical doctor. He graduated from Harvard University with a First Class Honours in Physiology, and trained at the world-renowned Mayo Clinic.
Dr Tan is also an accomplished sportsman. An Asian-Pacic Games triple gold medalist, he has also competed in the 1988 Seoul Paralympics, the World Games as well as the Commonwealth Games. He holds six endurance marathon world records including the “Fastest time to complete Three marathons in Three Consecutive Days in Three countries”. However, upon realising that, “winning medals, trophies or prize money should not be an end to itself. It should be a means to further goodness and to help people.” Since then, he has devoted to championing as well as fundraising for needy causes in worldwide. He has skydived, water-skied, sailed and even climbed a 14-storey building to raise money. He has helped raised more than $18 million on a voluntary basis for charities locally and internationally, over the last 22 years. Some of his humanitarian eorts include Polioplus for the worldwide eradication of polio and Operation Smile.
In 2007, Dr Tan became the rst person in the world to accomplish a marathon in a wheelchair in the North Pole in 21 hours and 10 mins despite overwhelming obstacles and extreme conditions of –25 deg C to raise funds for Global Flyin Hospitals. The very same year, he became the fastest person in the world to complete 7 marathons across 7 continents in 26 days to raise funds for international charities on 7 continents.
In 2009, Dr Tan was diagnosed with Stage 4 (end-stage) leukemia. True to his ghting spirit, he turned this adversity into opportunity. Throughout his 6 months of toxic chemotherapy followed by bone marrow transplant, he championed for needy cancer patients who cannot afford the high cost of cancer treatment in Singapore. On 26 September 2010, he achieved his best time ever in para-cycling at the Berlin Marathon. One year after his bone marrow transplant, he accomplished two full marathons back to back with nishing times better than his pre-leukemia days.
In 2014 and 2015, he hand-cycled from London to Paris over a distance of 500 km in four days to raise funds for lymphoma and leukemia research in USA, UK, New Zealand and Singapore. His battle against end-stage leukemia however, has been his longest and most painful race. It has transformed him into a more compassionate physician and invigorated him to dedicate his new lease of life to doing more for humanity. His journey of resilience and reinventing oneself to scale greater heights in the face of adversity continues to inspire many individuals and corporate leaders.
Alvin Shang Ming Chang
Senior Consultant, Department of Neonatology, KK Women’s and Children’ Hospital; Singapore
Dr Alvin Chang is a Neonatologist and Paediatrician by profession. His interest includes neonatal pulmonology, neonatal transport, healthcare quality and patient safety. Using quality improvement methods, he introduced changes within the NICU, KK Women’s and Children’s Hospital, resulting in at least 50% reduction of chronic lung disease of infancy. This won merit awards at the 2nd Singapore Paediatric and Perinatology Annual Conference 2013 and the Ministry of Health (MOH) Healthcare Quality Improvement Poster 2012, Singapore. He speaks regularly at various platform in neonatology, healthcare quality and safety, both locally and internationally. Dr Chang also had published peer-reviewed papers in various journals.
Clinical lead, Telehealth, Western Australia Country Health Service
Andrew Jamieson is a rural medical administrator who has a background in general practice, travel and tropical medicine, and remote clinical practice in Africa and Australia. He is clinical lead for telehealth and technological innovation within the Western Australian Country Health Service, one of the largest rural health providers in the world.
Lecturer, Manav Rachna Dental College, Faridabad; India
Dr. Ankur Sharma is a Dental Healthcare Professional, Innovator and Teacher working presently with Manav Rachna Dental College, India. His endeavors are aimed at creating healthy communities through better products, processes and providers (3Ps).
As a director of the Pinaca Project, he aims at providing society with innovative technology based oral hygiene device to enhance positive tooth-brushing habits through connecting patients with providers for prevention. As an in-charge of outreach healthcare activities, his work is aimed at empowering the community as a stakeholder in their healthcare through innovative processes and procedures that enhance healthcare service utilization. His position as a student mentor also empowers him to create a niche among prospective providers and motivate them towards patient centered care.
Head of Middle East & Asia Pacific, Institute for Healthcare Improvement
Speaker bio to follow shortly.
Dato’ Dr Hj. Azman Abu Bakar
Consultant Public Health Physician, Director of Medical Development Division, Ministry of Health Malaysia
A public health specialist who obtained his MBBS and MPH degrees from University Malaya in 1984 and 1988 respectively; later pursuing for PhD in University of Nottingham, UK in 1995 in the area of quality of life research. Earlier, he has served as a district health officer, a director of a 700 beds computerized hospital, a programme technical officer at the ministry level, state health director and director of the Institute of Health System Research (IHSR) Malaysia. He was one of the USAID to Jordan in Quality Assurance and short term WHO consultant for Vietnam, China and Papua New Guinea.
Bhupendra Kumar Rana
Chief Executive Officer In-Charge, National Accreditation Board for Hospitals and Health Care Providers (NABH)
Dr. BK Rana is CEO-In- charge of National Accreditation Board for Hospitals & Healthcare Providers (NABH), Quality Council of India. He served International Society for Quality in Health Care (ISQua) as elected Vice-Chairman-Accreditation Council (2008-2014) and Chairman- Accreditation Council (2014-2016). He was appointed Director on ISQua Board from 2014 to 2016. Concurrently, he served as President of Asian Society for Quality in Healthcare (ASQua) in 2011 & 12 and now serving as Director on its Board and Chairman-Technical Committee. He has many honours to his credit including an appointment as ‘ISQua Expert’. Because of his unparalleled mastery and knowledge, he took part in WHO’s International Steering Committee for Patient Safety and served also as External Consultant of World Health Organization (WHO) on setting hospital accreditation program. Alongside, he achieved rare distinction by becoming part of United Nations Framework Convention on Climate Change (UNFCCC) as an Expert/Assessor for Clean Development Mechanism (CDM). He sits on many national and international committees including ISO/ TC 210 WG1.
He is sought-after as a speaker and is published in several magazines on accreditation, quality improvement, patient safety, standards etc. Dr. Rana holds Ph.D in Biochemistry & Diploma in German. He also received Post Graduate Diploma in Hospital and Health Management. He has published nine research papers in international journals, contributed chapters in books and presented in several national and international conferences.
Professor, School of Population and Public Health, The University of British Columbia
Professor Boris Sobolev is Division Head at UBC Health Services and Policy and Leader of Health Services and Outcomes Research Program at the Center for Clinical Epidemiology and Evaluation. Professor Sobolev held the Canada Research Chair in Statistics and Modeling of the Health Care System from 2003-2013. Since 2011 he has served as Editor-in- Chief, Handbook of Health Services Research, a major reference work commissioned by Springer. Professor Sobolev teaches the graduate course: “Causal Inference in Public Health Sciences”.
Chien Earn Lee
Co-Chair of the Programme Advisory Committee & Chief Executive Officer, Changi General Hospital, Singapore
Dr Lee is currently the Chief Executive Officer of Changi General Hospital, an 800 bed public acute teaching hospital. Immediately prior to this appointment he was the Deputy Director of Medical Services for Health Services and Healthcare Performance in the Ministry of Health (MOH) Singapore where he led the strategic development and improvement of healthcare services. His past appointments included Senior Director of Health Regulation where he oversaw the licensing and accreditation of healthcare institutions, clinical audit and biomedical research regulation as well as Head Health Services Finance (MOH) and Director Corporate Affairs Singapore General Hospital. Dr Lee is also an Adjunct Associate Professor in the Saw Swee Hock School of Public Health, National University of Singapore and a Salzburg Fellow. Dr Lee was a member of the Medishield Life Review Committee which is tasked to recommend enhancements to the national insurance programme and chaired the subcommittee on Universal Coverage. He currently also Chairs the Singapore Healthcare Improvement Network (SHINe). He is actively involved in education and is the Director of the Eastern Health Alliance Education Office and a member of the Residency Advisory Committee for Preventive Medicine. Dr Lee was awarded the Public Administration Medal (Silver) in 2011 and the Commendation Medal in 2003 by the Prime Minister’s Office. He was also awarded the Minister of Health Award for Public Health – Fusarium Keratitis Outbreak in 2006.
Director, Partners in Care, Health Quality and Safety Commission, Wellington; New Zealand
Dr Chris Walsh is the Director, Partners in Care, the New Zealand Health Quality Safety Commission’s consumer engagement and participation programme. Chris has personal experience of breast cancer and through this has become involved with a number of health and disability consumer groups. She has been a consumer representative in executive positions and provided a consumer voice at many health and disability forums locally and internationally.
Her consumer work was recognised in 2010 when she was awarded a Member of the New Zealand Order of Merit in the New Year’s honours for her contribution to women’s health.
Director, Standards Development, Interpretation, and Clinical Operations, Joint Commission International (JCI)
Speaker bio to follow shortly.
Vice President Process Improvement, Quality & Patient Safety
Debbie Barnard currently holds the position of Vice President, Process Improvement, Quality and Patient Safety for Health Sciences North, Ontario, Canada. Over her 30 year healthcare career, she has pursued her passion for the “improvement of the quality of the provision of healthcare services to the patients and families” in a variety of organization-wide and national positions. She is a designated Certified Professional in Healthcare Quality (CPHQ), EXTRA Fellow and holds a Certificate in Advance Nursing Education (Hons), a Bachelor of Arts in Applied Behavioral Sciences, and a Master of Science in Human Resource Management and Development.
Deputy Director, Office of Improvement Science, Centre for Performance Excellence, CGH
Speaker bio to follow shortly.
Director of Grays and Visiting Research Fellow at John Moores University, Liverpool; England
Dee Gray began her career as an NHS health practitioner and developed to include the roles of Occupational Health Sister in Camell Laird Shipyard and Crisis Co-ordinator for the Hillsborough Disaster in 1989. Her professional qualifications and experience includes that of law (negligence), education, leadership and management.
Dr Grey has enjoyed senior leadership and management roles in health, academia and government. She is passionate about supporting people to manage work and life transitions, and design learning programmes to facilitate this. She have conducted research into how we can support employees in the aftermath of workplace errors, and how we can develop the resilience and wellbeing of people in work and in our communities. As an experienced executive coach and mentor her practice focuses on developing resilient leadership.
Ee Ming Khoo
Department of Primary Care Medicine, Faculty of Medicine, University of Malaya
Speaker bio to follow shortly.
Inaugural Chief Executive Officer, Safer Care Victoria, the Office for Safety & Quality Improvement
Euan Wallace is a specialist obstetrician and gynaecologist with an academic clinical practice in maternal-fetal medicine. He graduated in medicine from the Edinburgh Medical School in 1986 and completed basic medical training in Scotland before commencing specialist training in obstetrics and gynaecology in 1988.
From 1988-1991 Dr Wallace undertook formal research training as a WHO Research Fellow at the MRC (UK) Centre for Reproductive Biology and discovered inhibin-A as a new marker for Down syndrome. In Australia, he has experience in health service leadership at local, state and national levels and in October 2016 was appointed as the inaugural CEO of Safer Care Victoria.
Vice President and Senior Safety Expert, Institute for Healthcare Improvement; USA
Frank Federico’s primary areas of focus include patient safety and application of reliability principles in health care. He is also faculty for the Patient Safety Executive Development Program. He is Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NNC MERP), and Vice-Chair of the Joint Commission Patient Safety Advisory Group. Mr. Federico is co-author of the IHI White Paper Respectful and Effective Crisis Management, and contributing author to Achieving Safe and Reliable Healthcare, Strategies and Solutions. He has authored a number of articles focusing on patient safety. Frank Federico coaches teams and lectures extensively nationally and internationally.
Sr Consultant Radiologist, Patient Safety Officer and Lead for QI and PS training, Tan Tock Seng Hospital
Session details to follow shortly.
Chair Emeritus, International Forum Programme Advisory Committee and Chief Executive of Learning and Innovation, Jönköping County Council; Sweden
Göran Henriks is Chief Executive of Learning and Innovation at the Qulturum in the County Council of Jönköping, Sweden. The Qulturum is a centre for quality, leadership and management development for the employees in the County and also for the health care on the regional and national level. Göran took up his appointment in the start of Qulturum 1998.
He has over twenty year’s experience of management in the Swedish health care system. Göran is a member of the Jönköping County Council Strategic Group.
Göran has been Jönköping’s project director for the Pursuing Perfection initiative over the last four years and is a senior fellow of the Institute for Healthcare Improvement, Cambridge, MA.
In addition, he is part of the Strategic Committee of the International Quality Forum organised by BMJ and the Institute for Healthcare Improvement (IHI).
Pharmacy Manager, Qingdao United Family Hospital
Hao Lu graduated with Master in Pharmacy and Diploma in Clinical Pharmacy both from universities in the UK. He is a member of the Royal Pharmaceutical Society of Great Britain. He had extensive experience working as a pharmacist in the National Health Service (NHS) in the UK before returning to China to work for United Family Healthcare (UFH). His current work portfolio includes initiating clinical pharmacy quality improvement program and pharmacy residency program in the UFH. Hao Lu’s expertise is in educating clinicians, with special interest in promoting healthcare professionals to adopt best practices in medicine and initiating quality improvements.
Chief Transformation Officer, NHS Horizons; England
Helen Bevan has been a leader of large scale change in the English National Health Service for more than 20 years. Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients ever since. In 2010, Helen’s team launched a call to action, utilising social movement leadership principles, which contributed to a 51% reduction in prescribing of antipsychotic drugs to people with dementia across the country. Helen initiated NHS Change Day, in partnership with a group of young clinical and managerial leaders in 2012. Helen also conceived, The School for Health and Care Radicals, which are currently included in “Britain’s 50 new radicals” list sponsored by The Observer. Helen Bevan is acknowledged globally for her expertise in large scale change and ability to translate it into practical action and deliver outcomes. She provides advice, guidance and training on transformational change to leaders of health and care systems across the world. Twitter: @helenbevan
Hwei Yee Tai
Group Chief Quality Officer, National Healthcare Group; Singapore
Adjunct Associate Professor Tai Hwei Yee is Chief Quality Officer in National Healthcare Group (NHG) and Senior Consultant in Anaesthesia and Intensive Care Medicine in Tan Tock Seng Hospital (TTSH). She was instrumental in the setting up of the Singapore Healthcare Improvement Network (SHINe) which is a collaboration of healthcare institutions from the acute, primary care and long term care sectors in Singapore, formed for the purpose of improving care for patients. She is currently Co-Chair of SHINe and leads a 3-year Large Scale Initiative to reduce harm in SHINe in partnership with IHI.
National Clinical Director, The Scottish Government; Scotland
Jason Leitch is the National Clinical Director of the Quality Unit in The Scottish Government Health and Social Care Directorate. Jason is an Honorary Professor at the University of Dundee. He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement, in Boston, sponsored by the Health Foundation.
Network Director, IHI Open School; USA
Jessica Perlo is the Network Director of the Institute for Healthcare Improvement’s Open School, an interprofessonial educational program which provides health students with the skills to become change agents in health care. She works closely with the network of Chapters around the world to foster their development and engagement with quality improvement, patient safety, leadership, and patient- and family-centered care initiatives. She also works with expert faculty to support their involvement in the education of health professional students world-wide. Jessica holds a Bachelor’s in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. For over seven years she’s worked in health professional program development: first for a health systems research agency in New York and later for Partners Healthcare and Brigham and Women’s Hospital, teaching affiliates of Harvard Medical School in Boston.
Chief Executive Officer, Malaysian Society for Quality in Health
Dr Kadar Marikar is the CEO of Malaysian Society for Quality in Health (MSQH); the Malaysian Accreditation Organisation for Healthcare Facilities and Services since 2008. A physician by training with a post graduate degree in Hospital & Health Services Management (UK) and MPH and also a Fellow of the Royal Australasian College of Medical Administrators. Currently he is a member of the ISQua Accreditation Council since 2004, ISQua Conference Chairperson, member of the ISQua papers review panel and an ISQua expert and surveyor.
Dr Marikar Serves the Ministry of Health Malaysia in various levels from Clinicians, Medical Directors and Head of Quality Standards Unit in the Ministry. He is involved directly in the development and implementation of the Malaysian Healthcare Accreditation Programme for hospitals since 1999, Medical Clinics since 2012 and Chronic Dialysis Treatment since 2013 and Dental Services in 2016. He has been instrumental in Malaysia’s move towards developing the “Patient for Patients Safety Movement” with the technical support from WHO since 2013. He is also the WHO Technical Consultant in patient for patients safety initiatives.
President/CEO, Southcentral Foundation
Dr. Katherine Gottlieb joined Southcentral Foundation (SCF) in 1987 and has served as President/CEO of the organization since 1991. Under Dr. Gottlieb’s direction and guidance, SCF has become a leader among the nation’s health care organizations.
She is a Visiting Scientist at Harvard Medical School and is active at the national level in Alaska Native and American Indian policy issues. In 2004, she was a recipient of the MacArthur “Genius Award.” She is also the recipient of the 2015 Harry S. Hertz Leadership Award presented by the Foundation for the Malcolm Baldrige National Quality Award.
Kit Cheng Ting
Advanced Practice Nurse (Acute Care), National University Hospital; Singapore
Kit Cheng Ting is an Advanced Practice Nurse in National University Hospital (NUH), Singapore. She has been in nursing for 22 years. She obtained her Bachelor of Nursing from Griffith University, Australia. She further went on to pursue her Master in Nursing (Acute Care) from National University Singapore.
Lui Siu Fai
Co-Chair of the Programme Advisory Committee & Clinical Professional Consultant, Division of Health System, Policy and Management, The Jockey Club, School of Public Health and Primary Care, The Chinese University of Hong Kong, HKSAR; Hong Kong
Dr. Lui is a Clinical Professional Consultant, Division of Health System, Policy and Management, The Jockey Club School of Public Health and Primary Care, The Chinese University of Hong Kong. He is also a Honorary Consultant (Quality and Safety) of New Territories East Cluster, Hospital Authority, Hong Kong. Dr Lui was appointed as Service Director (Informatics Technology) for New Territories East Cluster in 2001, and as Service Director (Quality and Risk Management) in 2002. Dr. Lui was deeply involved with the management of SARS outbreak in 2003. In April 2007, Dr Lui was appointed Consultant (Quality and Risk Management) of the Hospital Authority and was the Chairman of HA Central Committee for Quality and Safety and Chairman of HA Central Committee for Patient Relations and Engagement. He has contributed significantly to the application of Information Technology in the development of clinical informatics systems and also on Quality and Safety practice for Hospital Authority. He has developed and implemented many risk reduction, quality programs and patient relations programs for the Hospital Authority, including the development of Clinical IT systems, Incident reporting, sentinel event reporting, 2D-barcode for correct patient identification and medication safety programs. Dr. Lui retired from Hospital Authority in February 2012 and re-joined Chinese University of Hong Kong with a role in teaching in Master degree course in Health Service Management and Public Health as well as undergraduate teaching and consultancy work in Healthcare Management.
Patient Advocate, Patient for Patient Safety Malaysia
Manvir Jesudasan, was a renowned radio jock in Malaysia, with a drive time show for approximately 1.5 million listeners. He hosted programs on local and international television for sports, which included ESPN and BBC covering the World Cups 2002 & 2006, Euro 2004, 2004 Olympics, 1998 Commonwealth Games. Since being diagnosed with end stage renal failure, he has given up this job. Having undergone a successful kidney transplant in 2012, he has started to be involved in Patient for Patient Safety Malaysia, joining many like-minded individuals in his quest for safer health-care delivery.
Director, Medical Information Division, Ministry of Health and Welfare, Taiwan
Dr. Hsu is Director of Department of Information Management, Ministry of Health and Welfare, Taiwan. He has been Chief Information Officer at Taipei Medical University, and a consultant neurosurgeon at Wanfang Hospital, a 746-bed hospital affiliated with Taipei Medical University. He is author and co-author of more than 50 papers and articles in international conferences and scientific journals, focusing on health data, health information technology, e-health, electronic medical record system, hospital information management and patient safety.
Public Health Medicine Specialist, Health Quality & Safety Commission; New Zealand
Dr Maria Poynter (MBChB, MPH, FNZCPHM) is a population health medicine specialist at New Zealand’s Health Quality & Safety Commission. She provides population health expertise across work programmes, particularly with the health quality evaluation and Māori advancement teams. Her interest in equity has developed over a decade and has ranged from governance level advocacy to subnational data analysis. She has previously worked in both health care and university environments.
Nor’Aishah Abu Bakar
Senior Public Health Physician, Head of Patient Safety Unit, Medical Care Quality Section, Medical Development Division, Ministry of Health Malaysia
Dr Nor’Aishah is a Senior Public Health Physician and the Head of Patient Safety Unit in Ministry of Health Malaysia. She is passionate about Patient Safety and was the Chairperson of 1st National Patient Safety Campaign 2013. Among her main contributions are establishment of Malaysian Patient Safety Goals, Compulsory Patient Safety Course for House Officers in Malaysia and Patients for Patient Safety Malaysia. She is also active at WHO level.
CEO, Joint Commission of Taiwan
Dr. Pa-Chun Wang is currently the chief executive officer of the Joint Commission of Taiwan (JCT), and a full professor at the Fu Jen Catholic University School of Medicine, Taipei, Taiwan. Dr. Wang holds MD degree from the China Medical University, Master of Science degree in Health Policy and Management from the Harvard School of Public Health, and EMBA from the National Taiwan University. He finished his otolaryngology fellowship at the Massachusetts Eye and Ear Infirmary, Harvard Medical School. Dr. Wang ever served as Board Directors in several professional organizations, including Taiwan Otolaryngology Society, Taiwan College of Hospital Executives, Taiwan Association of Healthcare Quality, and Taiwan Society of Simulation in Healthcare. Dr. Wang serves as editor-in- chief of the Journal of Taiwan Society of Simulation in Healthcare. Dr. Wang is a member of the National Association of Healthcare Quality (NAHQ, USA), International Otopathology (Schuknecht) Society and the Collegium Oto-Rhino- Laryngologicum Amicitiae Sacrum (CORLAS). Dr.Wang has more than 300 peer-reviewed articles published in leading scientific journals covering focused areas on: outcomes research, healthcare quality, and patient safety.
Vice President, Accreditation, Standards and Measurement Joint Commission International
Dr. Paul Chang is Vice President of Accreditation, Standards, and Measurement at Joint Commission International. With nearly 20 years of experience, Dr Chang has served in clinical practice as well as in the government and nonprofit sectors. At the Singapore Ministry of Health, he had roles in clinical quality monitoring, setting of professional practice standards and management of new health services. Later, Dr. Chang oversaw clinical quality, risk management, quality improvement and JCI accreditation at Changi General Hospital. He went on to serve as JCI’s Asia-Pacific office Managing Director from 2007 to 2013 prior to assuming his current role.
Paul St George
Vice President Finance and Chief Financial Officer
Paul St George Currently holds the position of Vice President Finance and Chief Financial Officer at Health Sciences North, Ontario Canada. He has over 25 years experience in healthcare and is designated as a CPA, CGA, and hold a Masters in Business Administration. He enjoys being a coach and mentor to his team and is known for being a change agent as evident by his leadership in the transition towards rolling Forecasts and beyond budgeting at Health Sciences North. In his current position he manages the financial operations of a large Academic Teach hospital with an annual operating budget of $450 million.
Doctor (consultant) Paediatric Emergency Staff specialist, Director of Advanced Training, The Children’s Hospital at Westmead, Sydney; Australia
Rebecca Nogajski is a Paediatric Emergency Specialist at The Children’s Hospital at Westmead. She is currently the Director of Advanced Training for Paediatric trainees at CHW and Co Director of Emergency Medicine Training at CHW ED and holds a Masters in Medical Education.
Rebecca has a strong interest in medical education and a particular interest in clinical supervision and professionalism teaching. She is a lead facilitator and mentor on the LEAP and LEAD leadership courses for junior and senior doctors run through the Health Education and Training Institute. Rebecca helped design and implement formal Professionalism teaching for Paediatric advanced trainees within the Sydney Children’s Hospital Network.
Robert C. Lloyd
Vice President, Institute for Healthcare Improvement; USA
Speaker bio to follow shortly.
Nurse Specialist, The Aga Khan University Hospital, Karachi; Pakistan
Shaista Meghani has completed her Masters of Science in Nursing (MScN) from The Aga Khan University School of Nursing & Midwifery (AKUSONAM), Karachi, Pakistan in 2014. Currently, she is working as Cardio-Pulmonary & Cardiothoracic Nurse Specialist in The Aga Khan University Hospital. She has rich clinical experience working as a Critical Care Nurse in The Aga Khan University Hospital, Pakistan from 2004-2008 and in King Faisal Specialist & Research Center, Saudia Arabia from 2011-2012. She has published 16 papers in reputed journals. Her research interest focuses on Adult & Pediatric Critical Care, Cardiology & Cardiothoracic Surgeries, and Maternal & Child Health. She is also an active member of Sigma Theta Tau International (STTI) of Rho Delta Chapter.
Shereen Tang Suet Ping
Anaesthesiologist and Lecturer, Universiti Kebangsaan Malaysia Medical Centre (UKMMC), Kuala Lumpur; Malaysia
Shereen Tang is an anaesthesiologist and lecturer at Universiti Kebangsaan Malaysia Medical Centre, Malaysia. She has extensive clinical, research and education background in anaesthesia and intensive care with special interest in regional anaesthesia and professional safety and well-being. Her recent projects includes writing tutorial series for ‘Anaesthesia Tutorial of the Week’, designing solar powered laryngoscope and active participation under the World Federation of Societies of Anaesthesiologists as well as Lifebox which promotes safe anaesthesia and surgery. Dr Suet Ping is an avid speaker for the Diploma in Regional Anaesthesia (University of Montpellier, France) and a member of the speaker bureau for Lifebox.org.
Professor Emeritus, Saga University is a Board Member of Japanese Society for Quality and Safety in Healthcare (JSQSH) & Editor-in-Chief of Japanese Journal of Quality and Safety in Healthcare
Speaker bio to follow shortly.
Associate Clinical Professor & Neonatologist, University of Calgary
Dr Sumesh Thomas is a Neonatologist and Clinical Associate Professor with The Department of Pediatrics, University of Calgary. He graduated in 1990 and completed postgraduate training in Pediatrics and Neonatology from the UK after neonatal fellowship training at the University of Toronto in 2001.
He has been in exclusive Neonatal Practice for over 15 years and in Medical Administration in varying capacities for over 10 years. He is currently the Site Lead for Neonatal Services at the Foothills Medical Center in Calgary and Medical Director for Neonatal Transport in Southern Alberta.
His research interests are in Neonatal Transport and Neonatal resuscitation.
Tan Sri Siti Sa'diah Sheikh Bakir
President of Malaysian Society for Quality In Healthcare (MSWH)
Tan Sri Siti Sadiah is a Director of KPJ Healthcare Berhad (KPJ), Malaysia’s leading provider of private healthcare services.
Prior to that, Tan Sri was the Managing Director of KPJ from 1 March 1993 until her retirement in 31 December 2012. She subsequently was appointed as KPJ’s Corporate Advisor from 1 January 2013 to 31 December 2014. In addition, she was also the Chairman and Pro-Chancellor of KPJ Healthcare University College(KPJUC), from 1 August 2011 to 31 December 2016.
Tan Sri commenced her career with Johor Corporation (JCorp) in 1974, and was appointed as the Chief Executive of Kumpulan Perubatan (Johor) Sdn Bhd, from 1989 until the listing of KPJ Healthcare in 1994.
Aligning strategic, visionary and transformational leadership in KPJ, the Group has been able to break much new ground and achieve unprecedented success on many fronts in owning and managing private hospitals since 1981.
In 2010, Tan Sri Siti became the first woman ever to be named “CEO of The Year”, in recognition of her achievements in 2009, by the New Straits Times Press and American Express.
Tan Sri sits on various corporate Boards, namely Chemical Company of Malaysia Berhad (CCM), CCM Duopharma Biotech Berhad, OSK Holdings Berhad and she is the Chairman of Nationwide Express Holdings Berhad, apart from being on the Boards and Committees of several local and international Universities.
In June 2016, she was appointed as the Chairman of Universiti Utara Malaysia(UUM), an eminent management university in Malaysia.
Tan Sri Siti still actively shares her experience on numerous platforms each year, in order to inspire and encourage other leaders to soar to their greatest potential.
Chief, Department of Medical Affairs and Planning, Taipei Veterans General Hospital, Taiwan
Dr. Lee is currently the Chief of Department of Medical Affairs and Planning, Taipei Veterans General Hospital, one of the leading medical centers and world-known tertiary hospital in Taiwan. He is also an adjunct associate professor at the National Yang-Ming University School of Medicine, Taiwan. Dr. Lee holds MD degree from the National Yang-Ming University, Taiwan; PhD and MHS of Health Policy and Management from Johns Hopkins University Bloomberg School of Public Health. Dr. Lee has engaged in quality improvement and patient safety for more than 10 years and he has served the Board of International Society for Quality in Health Care (ISQua) and chaired its Education Committee since 2014. Dr. Lee was the President of Asian Society for Quality in Health Care (2013-2016) , former Director general of Department of Medical Affairs, Ministry of Health and Welfare, Taiwan and former CEO of Joint Commission of Taiwan.
Consultant, JCHO Hospitals, Tokyo; Adjunct Professor of Medicine, University of Tsukuba, Ibaraki; Japan
Yasuharu Tokuda, holder of a M.D., and M.P.H., is a Adjunct Professor of Medicine, Graduate School of Comprehensive Human Sciences, University of Tsukuba and the consultant and educator, Department of Medicine, JCHO Hospitals, Tokyo, Japan. He is also an adjunct vice director of Muribushi project for teaching hospitals in Okinawa. His areas of expertise include clinical epidemiology, general internal medicine, clinical reasoning, health services research, outcomes research, medical education, and physical examination. He has authored more than 200 peer-reviewed publications and more than two hundred book chapters.
Yeoh Eng Kiong
Professor of Public Health, Director, JC School of Public Health and Primary Care, Head, Division of Health System, Policy and Management, Faculty of Medicine, The Chinese University of Hong Kong
Professor Yeoh is Professor of Public Health, Director at the JC School of Public Health and Primary Care of The Chinese University of Hong Kong (CUHK) and also Head of Division of Health System, Policy and Management at the JC School of Public Health and Primary Care. His research is in health systems, services and policy. A current research interest is applying a system framework in enhancing an integrated health and social care delivery model for the elderly population. He leads in the Asia Pacific Network for Health Systems Strengthening in knowledge transfer to enable strengthening of health systems. He is also a member of the International Advisory Board of the National University of Singapore Initiative to improve health in Asia.
Prior to joining The Chinese University of Hong Kong, Professor Yeoh was Secretary for Health, Welfare and Food of the Government of the Hong Kong Special Administrative Region between 1999 and 2004.
From 1990 – 1999, Professor Yeoh was head & the first Chief Executive of the Hong Kong Hospital Authority with the responsibility of the management and transformation of the public hospital system. He was President of the International Hospital Federation from 2001 – 2003 and was awarded the Hospital Management Asia Lifetime Achievement Award in 2002.
As a clinician, he pioneered public health programmes in the prevention of Hepatitis B and HIV/AIDS. He was awarded JP in 1993, OBE in 1997 by the Hong Kong Government and GBS in 2005 by the Government of the Hong Kong Special Administrative Region in recognition of his public service.