B3: Restoring Joy in Work and Preventing Burnout: An IHI Framework for Joy

New and innovative approaches are urgently needed to help care givers in office and community settings tackle the challenge of restoring and maintaining joy in their work and the work of their staff. When internal and external pressures continually mount, it can become increasingly difficult for team members to focus on the positive aspects of their jobs. The IHI Joy in Work Framework provides proven methods to foster a positive work environment that creates equity, camaraderie, meaning, and choice and ensures the commitment deliver high-quality care, even in stressful times. In this session you’ll learn from IHI, and other experts, principles and techniques that enable the workforce to truly thrive, not just persevere. Most of all, we hope you’ll have fun with your colleagues around the globe who want to remain connected to what brought us all into health care to begin with.

After this session, participants will be able to:

  • Describe key leadership behaviors that raise staff engagement and restore joy

  • Identify the key changes in the system for joy in work

  • Develop and plan at least one intervention to assure staff feel meaning, choice, camaraderie, and equity at your institution


Stephen Swensen, Medical Director, Leadership and Organization Development Mayo Clinic; USA
Derek Feeley, President and CEO, Institute for Healthcare Improvement; USA
Jessica Perlo, Network Director, IHI Open School; USA