C5: Building Capacity and Capability: The Really BIG Challenge!

Are you ready for a deep dive into building capacity and capability for improvement? This is a challenge that many organisations are now grappling with. Using East London NHS Foundation Trust as a case study, this session will provide an overview of the theories, models and practical steps required to build capacity and capability across a system. Practical tips on how to build the business case for investment in quality, and a step-by-step guide as well as timeline for building capability at multiple levels of an organisation will be offered.

After this session, participants will be able to:

  • Develop their own strategy and practical plan for building capacity and capability

  • Understand how to use various tools to assess and track capacity and capability building

  • Apply the “dosing formula” their capacity and capability building efforts (i.e., figuring out how many people need to know what about quality improvement)


Dave Williams, Executive Director and Improvement Advisor, Institute for Healthcare Improvement; USA
Amar Shah, Associate Medical Director for Quality Improvement, East London NHS Foundation Trust; England