General Attendees Information

Find the answer to some frequently asked questions about attending the International Forum.

ExCel London

1 Western Gateway, Royal Victoria Dock, London E16 1XL

  • Where can I find directions to the venue?

    Detailed directions are available online at ExCeL London website.

    Note that the event will be taking place in the East section of the conference venue.  Therefore, the closest DLR stop is Prince Regent for ExCel (2 minute walk from venue).  We recommend you exit at Prince Regent for ExCel and not Custom House for ExCel which is currently closed.

  • How much does it cost to attend?

    Registration fees are available on our Fees and Registrations page. All fees  for the International Forum in London are inclusive of UK VAT at 20%.

  • What is included in my registration fee?

    Your registration fee grants you access to all keynote and plenary sessions; poster sessions; the welcome reception/networking event on Thursday evening; lunch and refreshments for the days you have registered for; access to the exhibition; online access to all materials after the event; and certificate of attendance.

  • How can I register?

    All delegate registrations are made online. Please visit our Fees and Registrations page for more information and to make a booking.

    Please note that accepted methods of payment are credit/debit card or cheque. We can only issues invoices for groups of 5 or more.

  • How do I request an invoice?

    We can only issue invoices for group bookings of 5 or more attendees.

    To ensure that your invoice is correct we will contact you to confirm that your booking is complete before we issue your invoice.

    The following things will affect your invoice – if you plan to make any of the changes listed below please do let us know by emailing and we will delay sending your invoice until you have completed the booking.

    • Adding additional delegates to your booking
    • Removing delegates from your booking
    • Changing any information of where/ who the invoice should be addressed to
    • Adding a purchase order number or reference number


    If we have issued your invoice and you wish to book additional delegates at a later date we suggest that you create a new booking and pay with credit/debit card. Alternatively if the new booking is for 5 or more delegates we can issue a separate invoice for the new group.

  • How do I request a receipt?

    If you register online you will automatically be sent a receipt from Worldpay. If you have registered using another method and require a receipt please email

  • Are there any discounted rates?

    There are two types of discounted rates that can be applied for. There are no further discounts or sponsorships available outside these categories. The discount will apply to the International Forum registration fee only and we are unable to help with travel, accommodation or other associated expenses.

    Discounted rates for Students

    There will be a limited number of reduced price registration places for full time students to attend the International Forum for the two main event days (Thursday – Friday). Further information on pricing and how to apply will be posted shortly.

    Discounted rates for Low and Lower Middle Income Countries

    There will be a limited number of reduced price registration places for delegates from low income and lower middle income countries. Please check the World Bank country classification to see if you are eligible to attend the International Forum for the two main event days (Thursday – Friday) at a reduced rate. Registration is now open and there is no application process. Registrants from the selected countries are required to choose the appropriate attendee type when booking in order to receive the discounted rate. Places will be allocated on a first-come, first-served basis and you may be contacted to provide a proof of residency.

  • How do I request an invitation letter?

    Some visitors from non-European countries will require a visa to enter the UK. Please check the requirements with your nearest embassy or consulate.

    We are only able to provide invitation letters to individuals who have registered and paid to attend the International Forum. If for any reason your visa application was unsuccessful we will be able to refund your registration fee in line with our terms and conditions and upon receipt of proof of unsuccessful application. If a letter of invitation is required to support your visa please contact us at Please do not contact us about an invitation letter prior to registering and paying as we will not be able to issue this.

  • Is the International Forum accredited?

    More information around accreditation for London 2017 will be published shortly.

  • Will I receive Certificate Of Attendance?

    Yes, all delegates will automatically receive a general certificate of attendance on completion of an online evaluation form which will be emailed to you after the event. If you require a CPD or EACCME certificate, you can indicate this onsite by signing the accreditation registers which will be displayed near the registration desk.

  • How can I book my accommodation?

    More information about booking your accommodation through a recommended accommodation agency can be found on our Accommodation page.

    We urge you not to make non-refundable travel arrangements as BMJ cannot be held responsible for non-refundable travel tickets. We suggest you make your refundable travel booking only after you have received confirmation of your registration from us.

    Bookings, cancellations or amendments to hotel arrangements should be made by directly contacting the hotel/accommodation booking agency. We are not involved with and do not accept any responsibility for such matters.

  • Where do I register at the venue?

    Information on where to register once at the venue will be published in due course.

    You will be issued with your name badge when you register. Please be aware that you must wear your badge at all times during the International Forum.

  • What should I wear to the International Forum?

    The dress code for the conference is smart-casual, and comfortable shoes are recommended.

    Daytime temperatures range from 5C to 13C in London in April.

  • Where will I find further information on posters?

    Call for Posters closed on 2 November 2016.

    All posters will be displayed onsite during the two main event days (Thursday, 27 – Friday, 28 April 2017). Themed poster sessions will take place at least two times on each of these days and will involve informal and interactive discussions, led by an expert facilitator, who will choose a selection of posters to showcase.

    You can find more information on posters on our Posters FAQ page.

    All video posters submitted to us by delegates at last year in connection to the International Forum in Gothenburg 2016 can be viewed on our YouTube channel.

  • What is your policy if I decide to cancel my registration?

    You may transfer a booking from one delegate to another for an Event at any time upon written notice to us.

    You have the right to cancel this contract at any time up to the date that is four weeks prior to the Event. If written notice is received more than six weeks before the Event, a full refund will be given. If written notice is received between six and four weeks before the Event, your payment will be refunded in full, less an administration charge of £250. If we receive written notice to cancel less than four weeks before the Event there will be no entitlement to any refund.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use this model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired.

    We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement (except for the administration fee if you cancel between six and four weeks before the Event).

    Full terms and conditions are available here.

  • Do I need to be aware of any insurance/venue rules?

    Delegates are requested to comply at all times with the rules and regulations imposed by the venue. Failure to adhere to such requirements may lead to exclusion or removal from the conference. We also recommend that delegates arrange for insurance against any loss to their property or any loss or damage that delegates themselves may cause at the conference.

  • What can I do in London during my visit to the International Forum?

    Find more information and tips on exploring the city in this official city guide to London.

    Visit London also have an app that you can download and use offline while in London to find your way around the city and to use as an easy access guide to top attractions, museums, shopping experiences, landmarks and the latest in London nightlife.

    Planning on doing a bit of sightseeing? Find out more about the London Pass .

    The London Pass® is a sightseeing city card helping visitors make the most of their trip, saving them both time and money. The London Pass gives you free entry to over 60 of the best tourist attractions in London, plus a free hop on hop off bus tour, as well as other benefits like Fast Track Entry at selected busy attractions – a major plus when it comes to London crowds.

    If you opt for the London Pass with Oyster Travelcard, you can travel for free on all London underground and bus services.

    Each London Pass comes with a free guidebook which saves you precious time by allowing you to plan your days in advance, and because the London Pass is prepaid you don’t have to carry cash around or worry about currency exchange while you’re out sightseeing.

    The London Pass also entitles you to a range of great freebies and discounts at restaurants, shops and entertainment options around the city.