Thursday, 3rd May
13:15-14:30

Do you consider ‘inspection’ a tool for improvement? In Scotland we are evolving our quality management approach across health and social care incorporating quality assurance, quality improvement and quality planning. With a focus on outcomes and experience of care and a balance of ‘internal’ and ‘external’ assurances we will describe our work in primary care, social care and hospital care in Scotland and how we involve users of services and professionals in our work.

After this session, participants will be able to:

• Describe a framework positioning inspection as part of an approach to quality management


• Plan changes to inspection and improvement activity which place outcomes at the centre of activity


• Find new ways of involving people and patients in inspection and quality assurance

Rami Okasha, Executive Director of Strategy and Improvement, Care Inspectorate, ScotlandBrian Robson Medical Director, Healthcare Improvement Scotland, IHI / Health Foundation Fellow; Scotland
Brian Robson, Medical Director, Healthcare Improvement Scotland, IHI / Health Foundation Fellow; Scotland