B8: The Essential Human Side of Transforming Healthcare Performance

Thursday, 3rd May

Sponsored by Philips Healthcare Transformation Services

The approach to health and care can support or impede interactions between people – both those who deliver and those who receive care. Holistic models of coordination and supportive environments can drive improvements in quality and safety as well as in workflow and productivity, and can deliver an exceptional experience for all involved. Technology is of paramount importance in the way care is and will be delivered. It can foster a dynamic, two-way relationship between personal and organisational behaviours, and influences what type of environments and roles are essential for success, now and in the future.

After this session, participants will be able to:

• Distinguish between patient-centred and people-centred care

• Describe how a people-centred approach supports the interactions between care-givers and care-receivers, particularly when applied to the environment and coordination of care

• Apply the model to performance improvement initiatives designed to improve safety, quality, productivity, workflow, and/or the experience of care

Peadar O’Mórdha, Principal, Philips Healthcare Transformation Services
Debbie Slye, Global Clinical Lead, Philips Healthcare Transformation Services
Floris Roodheuvel, Emergency Physician and Chairman of the Emergency Department Unit, Flevo Hospital