D2: How leaders and health care professionals can transform health care culture together

Friday, 4th May

In this session you will learn about the key elements of culture that can empower and engage health care professionals to believe that zero-defect health care is possible. The experiences in implementing “Stop the Line” will be highlighted from Virginia Mason Medical Center and Zealand University Hospital.

After this session you will:

  • Understand the key requirements to creating a sustainable improvement culture

  • Recognize the importance of a shared vision around the patient experience, quality and safety

  • Learn how the concept of “Stop the Line” can engage staff and drive improvement

Henry Otero, Executive and Transformation Sensei, Virginia Mason Institute
Anita Pedersen, Risk Manager, Zealand University hospital, Denmark