Wednesday 8 September | 09:30-10:30

Format: Keynote

Stream: Building Capability and Leadership

Content filters: Responses to the covid-19 pandemic

The covid-19 pandemic has changed the face of healthcare and communities, and it has also called into question long-standing structures, beliefs, and habits that have now proven inadequate to this – and presumably other – 21st century threats. Coping with Covid has forced us to change the way we think. Similarly, how has the pandemic changed our understanding of aims and methods for improvement? And what lessons can we now put to use to more effectively pursue the Triple Aim?

Donald M. Berwick, Institute for Healthcare Improvement (IHI); USA