Experience Days

Our popular Experience Days take place at local healthcare organisations across Denmark. They are a unique opportunity to see inspirational quality and safety initiatives in action across the healthcare system.

Register to attend today!

Why attend the Experience Days at Copenhagen 2020?

Our range of Experience Day tours and demonstrations give you the opportunity to meet frontline staff and experience first hand how organisations across Denmark are improving care for patients. These full-day, off-site sessions offer you the opportunity to:

– Gain a detailed insight of the best quality and safety initiatives in the Danish healthcare

– Explore new technologies to improve patient experience

– Participate in discussions focused on the key issues in quality improvement

During our popular pre-day, we also offer a range of half-day and full-day courses, including interactive workshops and the International Improvement Science Symposium. View the full programme.

Experience Day 1

Systematic approach to patient safety during the last 10 years (North Zealand Hospital)


North Zealand Hospital is an acute care hospital for the population of the North Zealand area.

North Zealand Hospital today handles 75,000 admissions and 364,000 outpatient visits every year, along with 121,000 visits to its emergency department and 4,000 deliveries. The hospital is North Zealand’s largest workplace with 3,900 employees.

In a few years North Zealand Hospital will move into a brand new hospital, where hospital treatment will be provided in the future. The architecture aims to set new standards in healthcare design and healthcare delivery.

North Zealand Hospital is one of the five hospitals that embarked with Danish Society for Patient Safety and Institute for Health Care Improvement (IHI) in 2010 on a four-year patient safety programme, the Safer Patients Hospitals (Patientsikkert Sygehus). The programme has been a source of inspiration to the Danish National Quality programme. First and foremost, the hospital aims to be a ‘hospital of the patients’. Since 2014 patients and relatives have awarded a staff member, or unit, The Prize of the Patients.

Currently, North Zealand Hospital is preparing the transitions to a brand-new build site in 2023. At this site visit we will learn about the outcomes from 10 years of QI and patient safety work and learn about the transition to a new location. There will be visits to clinical departments and to mock-up of the new hospital.

See the full programme

Experience Day 2

Health Care on the Brink of a 4th Industrial Revolution? (Medicon Valley – the Hub for Life Science)

DTU logo

DTU – Technology for people
DTU develops technology for people. With our international elite research and study programmes, we are helping to create a better world and to solve the global challenges formulated in the UN’s 17 Sustainable Development Goals.

Medicon Valley is the crucible of Scandinavian life sciences. Located at the gateway to Denmark and Sweden, it has a vibrant ecosystem and deep talent pool underpinned by world-class life science universities and research infrastructure. Set in a competitive business environment with the Scandinavian quality of life close at hand, Medicon Valley is an attractive location for both business and people. Scandinavian innovation is globally recognized, and our life sciences reflect this. Within Medicon Valley we have a rich life science heritage and pioneering spirit that continues to attract many successful companies. Companies like Novo Nordisk, LEO Pharma, Baxter Gambro and Lundbeck are representative, but also large research and innovation institutions as well as many smaller innovative start-ups who continue to energize the area.

The focus for the experience day will be what the World Economic Forum has called the 4th industrial revolution in healthcare – “Precision medicine has the potential to transform medicine by tailoring treatments to individuals. It is an emerging approach for disease treatment and prevention that takes into account individual variability in environment, lifestyle and genes for each person. Precision medicine has great potential to providing high value healthcare by improving outcomes while decreasing cost.” The visit will also look at research and innovation. Participants will learn how research-based innovation, start-ups, and health care can create an innovative eco-system for which discovers solutions for tomorrow’s health care.

During the Experience Day, you will visit two exciting research and innovation sites, The National Genome Center and The Technical University of Denmark – SkyLab.

See the full programme

Experience Day 3

How do volunteers play a role in the health services? (Zealand University Hospital and Roskilde Festival)

Zealand University Hospital

Denmark has a long tradition of volunteering. This applies to local sports associations, patient associations, and social work at local, national and international level. This experience day to the town of Roskilde demonstrate this, and how it relates to healthcare.

The first part of the visit will be hosted at Zealand University Hospital, and will demonstrate how the organisation draws on the experiences and input from patients and relatives. There are 25 volunteer patients or relatives in the Patient Board.

The second part of the visit will be to Ragnarock, the museum for pop, rock and youth culture. Every year, around 30.000 volunteers help to create the Roskilde Festival, the second largest music festival in Europe. In addition, Zealand University Hospital contributes to a health care station at the festival staffed with about 400 volunteer health care workers.

Zealand University Hospital
Zealand University Hospital is Denmark’s new University Hospital. The Hospital is located in Roskilde and Køge until 2022, when construction of the Zealand University Hospital will be finished. ZUH is the center of both specialised and educational treatments.

The Hospital has an important learning environment for all types of medical staff.

See the full programme

Experience Day 4

Safe perinatal care and health in the Early Years across the healthcare continuum – (Copenhagen University Hospital, Hvidovre and Hvidovre Municipality)

Amager-and-Hvidovre-Hospita       Hvidovre-Municipality

Copenhagen University Hospital, Hvidovre is a public, academic, and acute hospital in The Capital Region with 696 beds and around 5.200 staff members. The labour unit is the largest in Denmark with 7000 births per year.

The Local Government (municipality) in Hvidovre is nearby Copenhagen; the capital of Denmark. The municipality has 53.316 inhabitants and approximately 660 children are born annually in Hvidovre Municipality. The home health visitor-programme for children aged 0-1 years is organized in the Department of Children and Families. The municipality employs 23 home health visitors who visit all new families at home (98.2 %) at least 6 times during the baby’s first year. Moreover, the home health visitors see all children aged 6-16, approximately 6000 children, at least once a year at the primary schools.

Amager and Hvidovre Hospital

Copenhagen University Hospital, Hvidovre is a public, academic, and acute hospital in The Capital Region with 696 beds, approximately 500,000 ambulatory visits per year and around 5,200 staff members.

Hvidovre Municipality

The Local Government (municipality) in Hvidovre is nearby Copenhagen; the capital of Denmark. The municipality has 53,316 inhabitants and approximately 660 children are born annually in Hvidovre Municipality.

See the full programme

Experience Day 5

The Danish journey in acute care – from helicopters to home (Copenhagen Emergency Medical Services and Herlev Hospital including CAMES)

Herlev and Gentofte Hospital

The outcome of patients in need of urgent care is dependant on the early intervention by both the community and pre-hospital services in Emergency Departments. The Danish acute care system was developed on the basis of a national plan, and in recent years the development of community care services and collaboration with patients has undergone substantial improvement.

In this experience day visit, participants will experience both the acute care system from inside. At the Copenhagen Emergency Medical Services you will learn how to handle emergency and other health related calls, how the ambulances are dispatched, how artificial intelligences support decision making, how volunteer citizens responders are engaged, and how patients have 24/7 access to acute care. It is all coordinated with the aim of providing the best and relevant patient care with easy access. The overall purpose is to provide the best and safe care for each patient and in order to do that we need to focus on the flow in our services.

Participants will also see how a new emergency department is built and how the flow, coherence, and safety is built into the acute care system.

Herlev and Gentofte Hospital

Herlev and Gentofte Hospital is the largest emergency hospital and the second largest highly specialized hospital in the region. The hospital has the largest medical function, most elective surgeries in the region, is one of the regions Woman/Child hospitals and has one of six centers for the treatment of cancer in the country.

See the full programme

Experience Day 6

Healing architecture and mental health (Slagelse Psychiatric Hospital)

Slagelse Psychiatric Hospital

Like many other countries, the life expectancy for people with mental illness in Denmark is 10-20 years shorter than the rest of the population. This is mainly related to poor diagnostics of physical diseases and unhealthy lifestyles. However, unlike other countries, it is legal to use mechanical restraints (belts) but not seclusion as part of care in mental health.

For the last eight years it has been a national effort to reduce the use of restraint and many units have met the national target of 50% reduction and several units have eliminated the use of mechanical restraint altogether. The journey of quality improvement in mental health is ongoing.

In this experience day, participants will visit a brand new psychiatric hospital, learn about the architectural principles behind its design, hear from patients and staff how they have been involved in building process and learn about the work to reduce restraint and to increase collaboration between communities and hospital care around mental health.

Slagelse Psychiatric Hospital

Slagelse Psychiatric Hospital is a brand-new psychiatric hospital. The architecture and design was developed together with patients and staff, in collaboration with a well-known Danish painter and a poet who invited nature into the buildings.
The hospital is a part of Mental Health Zealand which includes outpatient and inpatient treatment of citizens from the entire region of Zealand.

See the full programme

Experience Day 7

Using a new quality concept and QI to improve community services (Greve municipality)

Greve Municipality

Greve municipality has embarked on a quality journey, joining a national collaborative on improving the patient safety and the quality of care for elderly living in nursing homes and for elderly receiving care in their homes. The outcomes are impressive: Pressure ulcers have been reduced, and medication errors are reduced. Lately Greve Municipality has been working vigorously with nutrition, gaining a lot of insight in improving the nutritional status for elderly citizens. All care groups have daily safety meetings. Staff in the elderly care are trained in quality improvement. This site visit will also show results from a new quality concept. During the visits, it will be possible to talk to residents, staff and managers.

In 2016 to 2019 Greve municipality was accredited and we optimized our quality organization. In 2017 we decided to use improvement science to reduce medications errors, prevent pressure ulcers, and prevent unplanned weight loss in elderly citizens. Quality improvement has been spread to all care units in all private and all municipal units.

Greve Municipality, Health & Care

Greve Municipality is located 21 km south-west of Copenhagen. The municipality covers an area of 60 km², and has a population of 50,000 citizens. Health & Care has embarked on a quality journey, joining a national collaborative on improving patient safety and the quality of care for elderly living in nursing homes and for the elderly receiving care in their homes.

See the full programme

Experience Day 8

Building exceptional customer service and efficiency at scale: what healthcare can learn from other organisations (Tivoli Gardens and UNICEF’s Supply Division)

In this site visit you’ll have the opportunity to experience first-hand how two organisations deliver exceptional customer service, efficiency at scale and integrate quality improvement at every stage of their business.
You will learn how Tivoli Gardens Amusement Park works with Customer Experience Management in order to provide a better service and customer experience for their customers. You’ll also learn how UNICEF is committed to the continuous improvement of its processes in the interest of improved cost-effectiveness and results for children.

See the full programme

Experience Day 9

Modern simulation techniques and safety procedures: what healthcare can learn from aviation (Sunclass Airlines)

Sunclass Airlines is Scandinavia’s biggest leisure airline, servicing Nordic Leisure Travel Group customers from more than 35 airports in Scandinavia. Sunclass Airlines operates a modern fleet of Airbus 321 and Airbus 330 on medium and long haul.

Sunclass Airlines was the first airline in Europe to be approved for evidence based training, a paradigm shift in the airline training industry. The training is competency based on a comprehensive study of more than 3000 accidents and incidents, 30.000 line orientated safety audits and flight data monitoring have provided a new data set for needed training. It is recognised that we are unable to predict all possible outcomes, but the training delivered in the Evidence Based Training context is designed to increase the resilient capacity of the crew, and tailored to the individuals needs.

See the full programme