Tuesday 16 May | 13:15-14:30<\/strong><\/p> Format: Workshop Session chair: Katrine Kirk<\/a>, Patient Safety Champion, Patients for Patient Safety (WHO)<\/p> \u00a0<\/p> PART ONE – Care at end of life in ICU \u2013 what matters to patients matters to staff!<\/b><\/p> The pandemic caused huge moral distress for staff working in ICU. By using QI methodology, we used a staff survey to identify factors that aggravated the distress, breaking it down into modifiable and non-modifiable factors. By employing small tests of change with prescribing, staff education, engagement of all members of the team including clerical and housekeeping staff, we found that improving care also has the collateral benefit of peer support and improving staff wellbeing.\u00a0<\/span><\/p> After this session, participants will be able to:\u00a0<\/span><\/p> \u200b\u200b<\/span>Dr Radha Sundaram<\/a>, <\/b>NHS Greater Glasgow and Clyde, Scotland<\/span><\/p> \u00a0<\/p> PART TWO – Building capacity to understand the patient, and yourself\u00a0<\/b><\/p> Engaging with patients is an everyday occurrence in the healthcare system. We know from research that the perspective of the meeting can vary between the expert\u2019s and the patient’s perspective. We also know that if the patient’s perspective is taken into consideration, there is a better chance of good patient outcomes. Therefore an education programme was designed and evaluated using a new theoretical concept \u2013 Mentalyzing.\u00a0\u00a0<\/span><\/p> In the session the learning outcomes, effects and reflections from the participants\u2019 perspectives of the education programme will be presented.<\/span><\/p> After this session, participants will be able to:\u00a0<\/span><\/p> Charlotte Verner Rossing<\/a>, Pharmakon, Danish College of Pharmacy Practice, Denmark<\/span><\/p>
<\/span>Stream: Improvement methods
<\/span>Content filters: Features discussion of improvement methodology;\u00a0 Responses to the Covid-19 pandemic<\/span><\/em><\/p>
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