Wednesday 9 June 2021 | 08:30-09:30

Format: Workshop

Stream: Improvement Methods

Additional filters: Recommended for those new to Quality Improvement,  Features discussion of improvement methodology

Learning the basic theories of improvement science gives you knowledge, and applying that knowledge through improvement work gives you experience. This session will explore the basics of improvement science and will describe a variety of ways that anyone can use it to learn and improve. Through exploration of examples where improvement science has provided the pathway for change and improved outcomes across a variety of contexts, participants will begin to consider how they may approach capability building for their own system in partnership with clinicians, staff, and patients.

After this session, participants will be able to:

• Describe the basics of improvement science and have an understanding of how the method is helpful for sustainable change


• Understand the variety of ways that people can learn and use improvement science in their practice


• Take away ideas to support their own cap

Susan Hannah, Institute for Healthcare Improvement (IHI); Scotland

Angela Zambeaux, Institute for Healthcare Improvement (IHI); Scotland