Wednesday 9 June 2021 | 14:15-15:30

Format: Workshop

Stream: Person and Family-Centred Care

Additional filters: Recommended for those new to Quality Improvement, Co-presented with patient, service user or carer

A highly interactive session introducing the rapidly growing ‘What matters to you?’ (#WMTY) movement. This approach has become an international force for improvement and also been shown to effectively help focus efforts and resources during a pandemic. The WMTY conversation is reframing the relationship between caregivers, patients and families, as well as reconnecting staff with their original purpose as caregivers.

This session will share some of the key ingredients that have contributed to the success of this movement to date and stories illustrating the impact from participating countries.

Evidence from diverse settings now shows how WMTY can drive better outcomes and wellbeing for patients as well as staff, and greater focus and efficiency/use of resources.

Damara Gutnick, Montefiore Hudson Valley Collaborative; USA

Shaun Maher, Scottish Government; Scotland

Tommy Whitelaw, Carer; Scotland

Maureen Bisognano, Institute for Healthcare Improvement (IHI); USA

Anders Vege, Norwegian Institute of Public Health; Norway

Joan Chaya, Montefiore Hudson Valley Collaborative; USA

Karen Turner, Royal Free London NHS Foundation Trust; England