Thursday 10 June 2021 | 11:00-12:15

Format: Workshop

Stream: Person and Family-Centred Care

People with lived experience and communities are, through co-production, at the heart of work in England on capturing and spreading the beneficial changes that have been instituted or accelerated as a result of the pandemic. In this interactive workshop we will share our learning on how:

• We have captured and made sense of a wide range of changes including, digital delivery, patient flow and system collaboration


• Networks and learning communities have developed and been supported remotely in innovative ways


• People with lived experience have co-produced the evaluation and prioritisation of clinical changes and are co-producing the implementation of related improvements

After this session, participants will be able to:

• Compare national approaches to capturing and spreading covid-19 related beneficial changes


• Understand how coproduction with people with lived experience can be done at pace in large change/improvement programmes


• Consider how they can develop effective on-line networks and learning communities

David McNally, NHS England and NHS Improvement; England

Dawn Chamberlain, NHS England and NHS Improvement; England

Cristina Serrao, NHS England and NHS Improvement; England

Helen Bevan, NHS England and NHS Improvement; England

Alison Tweed, NHS England and NHS Improvement; England

Kathryn Perera, NHS England and NHS Improvement; England

Mark Agathangelou, NHS England and Improvement Experience of Care; England