M2: Building a stronger foundation with a new definition of quality
Thursday 10 June 2021 | 14:45-15:30
Format: Lecture
Stream: Building Capability and Leadership
Additional filters: Features discussion of improvement methodology
The updated BC Health Quality Matrix (the Matrix) released in 2020 establishes a more inclusive and broadened definition of quality to enable better outcomes and experiences of care. It incorporates the latest evidence on key drivers of quality and takes a world-leading approach in honouring the history and teachings of Indigenous Peoples in British Columbia. The Matrix places a greater focus on wellness, emphasizes relationships as the foundation of care, and acknowledges the broader determinants that impact a person’s health. Join us to learn about the strengthened understanding of quality and its significance to achieving better care across the continuum.
After this session, participants will be able to:
- Adopt a new evidence-informed framework for defining quality through an inclusive understanding of health and wellness, seven Dimensions of Quality and five Areas of Care
- Explain key advancements in the strengthened definition of quality that enable better experiences and outcomes of care
- Demonstrate ways that the BC Health Quality Matrix can guide improvements in planning, assessing and delivering care across the continuum
Christina Krause, BC Patient Safety & Quality Council; Canada
Ben Ridout, BC Patient Safety & Quality Council; Canada