N4: A management system that accelerates quality, safety, care experience and positive economics
Thursday 10 June 2021 | 17:30-18:30
Format: Workshop
Stream: Quality, Cost, Value
Additional filters: Features discussion of improvement methodology
Virginia Mason Production System is the management system employed throughout Virginia Mason [Seattle] to achieve outstanding performance. This management system hardwires improvement into all aspects of organisational life and culture through training, a common language, and alignment from the c-suite to front lines of care.
This session describes what a comprehensive management system looks like in practice and the change management principles that underpin it. What superficially looks like a mechanistic approach is deeply humanistic and built on respect for people principles. Why and how it works and is sustainable over decades will be reviewed.
After this session, participants will be able to:
- Describe the components of lean as a management system and how a management system differs from project implementation
- Articulate the change management principles that underpin lean as a system for transforming care and sustaining and continuously building on the improvements
- Evaluate their organisation’s management system and the extent to which creates the alignment necessary for sustained improvement
Gary Kaplan, Virginia Mason Franciscan Health and CommonSpirit Health; USA