Q2: Redesigning flow
Friday 11 June 2021 | 12:00-12:45
Format: Lecture
Stream: Quality, Cost, Value
Additional filters: Features discussion of improvement methodology
In this practical session, you’ll hear two examples of how redesigning flow can lead to tangible results in improving capacity.
(Part A) Redesigning Eye Casualty: How Rapid Access Clinic reduced attendances by 49%
The Rapid Access Clinic (RAC) provides a streamlined service providing emergency eye care for patients in the London Borough of Croydon. A secure email based referral process is available to referrers: GPs, Optometrists, and hospital doctors. All referrals are triaged and patients booked into the RAC. This provides safe and timely care for the patients and allows direct communication and feedback to the referrers. This facilitates learning and maintains high standards of clinical governance. From the launch date of 1 November 2018, we have seen a 49% sustained decrease in attendances to urgent care, with good user experience and feedback.
Pei-Fen Lin, Moorfields Eye Hospital NHS Foundation Trust; England
(Part B) Improving Sector-Wide Endoscopy Capacity post covid-19
Endoscopy capacity has been hugely challenged post Covid. Endoscopy Units have struggled to provide vital cancer diagnostics during this period, and have been burdened with managing huge waiting lists. We describe how this challenge has been turned into an opportunity – so that the entire patient diagnostic journey is optimised with use of cutting edge diagnostic modalities, triage tools and the latest data to revolutionise care
This transformation has been effected by working across traditional healthcare boundaries and involving patients in redesign of conventional workflows.
Sara McCartney, University College London Hospital Foundation Trust; England