We are very pleased to confirm an exciting line-up of speakers who will be sharing their experience and insight at this year’s International Forum Europe 2021.

Keynote Speakers

Amy Edmondson

Novartis Professor of Leadership and Management, Harvard Business School; USA

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Edmondson has been ranked by the biannual Thinkers50 global list of top management thinkers since 2011 (most recently #3) and selected in 2019 as the #1 most influential thinker in Human Resources by HR Magazine. She teaches and writes on leadership, teams and organizational learning. Her books, Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy and Teaming to Innovate (Jossey-Bass, 2012, 2103) explore teamwork in dynamic, unpredictable work environments. Her book, Building the Future: Big Teaming for Audacious Innovation (Berrett-Koehler, 2016), reveals the challenges and opportunities of innovation that involves teaming across industry sectors. Her most recent book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth (Wiley 2019) is the winner of the Thinkers50 Breakthrough Idea Award and offers practical guidance for teams and organizations who are serious about success in the modern economy.

Before her academic career, she was Director of Research at Pecos River Learning Centers, where she worked on the design and implementation of transformational change in large companies. In the early 1980s, she worked as Chief Engineer for architect/inventor Buckminster Fuller, and her book A Fuller Explanation: The Synergetic Geometry of R. Buckminster Fuller (Birkauser Boston, 1987) clarifies Fuller’s mathematical contributions for a non-technical audience. Edmondson received her PhD in organizational behaviour, AM in psychology, and AB in engineering and design, all from Harvard University.

She lives in Cambridge, Massachusetts with her husband, George Daley, a physician-scientist and Dean of Harvard Medical School, and their two sons.

Donald M. Berwick

President Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI); USA

A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.

Göran Henriks

Chief Executive of Learning and Innovation, Qulturum; Sweden

Göran Henriks has been Chief Executive of Learning and Innovation at The Qulturum in the County Council of Jönköping, Sweden, since 1997. Qulturum is a centre for quality, leadership and management development for the employees in the County and also for health care on a regional and national level.

Göran has nearly forty years’ experience of management in the Swedish Health Care system. He is a member of the Jönköping County Council top management and Strategic Group. The county are ranked among the best in Swedish care with regards to patient satisfaction, access, clinical performance, safety and costs.

Göran is a senior fellow of the Institute for Healthcare Improvement and is the chair of the Strategic Committee of the International Forum on Quality and Safety in Healthcare.

Helen Bevan

Chief Transformation Officer, NHS Horizons; England

Helen has been supporting quality improvement in health and care for nearly 30 years. She’s one of only two people who have taken part in every International Forum for 25 years. She’s led and facilitated many nationwide initiatives to improve care across England, including in cancer services, urgent and emergency care, services for people living with dementia and care in the community.

Helen has demonstrated a constancy of purpose and resilience to stay within the system over the years that is rare in internal change agents. She’s managed to keep learning, growing and delivering change. Over time, her focus has shifted from managing big programmes of change to approaches that mobilise and build energy and commitment to change on a very large scale. She supports and coaches leaders of large scale change in healthcare systems across the globe.

Helen has an ability to connect directly with thousands of frontline staff and patient leaders. She is one of the top social influencers in healthcare globally, reaching more than a million people each month through her social media connections, virtual presentations, commentaries and blogs.

Kedar Mate

President and Chief Executive Officer, Institute for Healthcare Improvement (IHI); USA

Kedar Mate, MD, is President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer. He has published numerous peer-reviewed articles, book chapters, and white papers and has received multiple honors, including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. Dr. Mate graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree. You can follow him on Twitter at @KedarMate

Pedro Delgado

Head of Europe and Latin America Regions, Institute for Healthcare Improvement (IHI); USA

Head of Europe and Latin America Regions, Institute for Healthcare Improvement (IHI), has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years’ education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement.

Vlad Voiculescu

Social Entrepreneur, Patient Advocate, and Politician; Romania

Vlad is a Romanian social entrepreneur, patient advocate and politician. He served twice as Minister of Health, he co-founded a political party having the healthcare reform as one of its core objectives. He served as patient advocate especially in the field of oncology, more recently as Chair of ESMO’s Patient Advocacy Working Group. Before engaging in a public career, he worked as a banker in Vienna, Austria and he co-founded one of the most successful non-profit organisation in Romania operating special camps and accommodation centres throughout Romania for children with serious conditions and their families.

Vlad is a fellow of the Eisenhower Fellowship, Marshall Memorial Fellowship and Aspen Institute Romania. In 2019 he was awarded the European Parliament’s “Citizen of the year Award”.

One of his early initiatives – an international network of volunteers that helped over 2.500 cancer patients to receive essential medicines that were missing in Romania – was featured in an HBO documentary called “The Network” in 2015. In his 2016 mandate as a health minister, Vlad offered filmmaker Alexander Nanau unprecedented access to his work in a transparency effort that guided his entire public career. Collective – the movie produced then was 2020 “Best Documentary” at the European Film Awards and was nominated at the 93rd Academy Awards for the Best Documentary Feature and Best International Feature Film categories, becoming the first Romanian film to be nominated for an Academy Award.

Other Speakers

Ajibola Lewis

Lawyer, Royal College of Psychiatrists; England

Ajibola (Aji) Lewis is a lawyer whose son Seni died as a result of restraint in a mental health hospital in 2010. After nearly a decade of campaigning the Mental Health (use of force) Bill, known as Seni’s Law, received royal assent in 2018. This new law increases the oversight and protection from the use of force in mental health settings.

Aji has made many media appearances during the last decade, most recently on national BBC news in the aftermath of the death of George Floyd, whose last words “I can’t breathe” were the same as Seni’s ten years before him.

Alison Phillips

Patient Advisor, EU Horizon 2020 funded ‘Nightingale’ programme; England

Alison has suffered the catastrophic physical and psychological consequences of failures to recognise risk and deterioration and is now an active patient safety advocate and patient advisor to the EU Horizon 2020 funded ‘Nightingale’ programme.

Allan Frankel

Chief Executive Officer, Safe and Reliable Healthcare; USA

Dr. Frankel is an internationally recognized expert in high reliability with a deep focus on leadership and culture change. Over the last three decades, Dr. Frankel has assessed more than 1000 organizations and trained and certified more than 3000 healthcare leaders and managers in safety and reliability. As Senior Faculty for the IHI and the Intermountain Advanced Training Program [ATP], Dr. Frankel has designed and led well-published efforts to transform national health systems, large health plans with millions of members, and integrated care delivery systems in North America, the NHS UK and Scotland, Hong Kong, and the Gulf Region. Dr. Frankel’s career in high reliability has been highlighted by serial innovations and contributions to the field. Some of these include co-development of surveys including the SAQ survey (1994), the AHRQ/SOPS family of surveys (2002), and the SCORE High Reliability Assessment Tool (2014); Executive Healthcare WalkRounds (2001); the Global Trigger Tool to measure all cause harm (2003); and LENS High Reliability Huddle boards (2016). Dr. Frankel continues to serve as a senior advisor for reliability and safety for the Military Health System; Kaiser Permanente; Mayo Clinic; the Veterans Health Administration and several other leading systems.

Dr. Frankel serves as a longtime co-editor of the Joint Commission’s Essential Guide for Patient Safety Officers along with his business partner, Dr. Michael Leonard. Key tenets of the central framework for high reliability that Safe & Reliable Healthcare co-developed and co-published with the Institute of Healthcare Improvement, including those related to assessment and change management, have been adopted by various organizations including the Joint Commission’s ORO 2.0 program. Dr. Frankel continues to develop and share field-defining insights on high reliability and is the author of three books and numerous peer-reviewed publications.

In the mid-90s, Dr. Frankel served as the first physician Patient Safety Officer in the United States for the Harvard hospitals / Partners Healthcare.

Amar Shah

Chief Quality Officer, East London Foundation Trust; England

Dr Amar Shah is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level at ELFT on quality, performance, strategy, planning and business intelligence.

He is the national improvement lead for mental health and chair of the QI faculty at the Royal College of Psychiatrists, leading a number of large-scale improvement collaboratives on the topics of suicide prevention, restrictive practice and sexual safety.

Amar is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world. He is honorary visiting professor at City University (London) and the University of Leicester.

Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 40 peer-review articles in the field of quality management.

Amelia Brooks

Chief Knowledge and Strategy Officer, Safe and Reliable Healthcare; USA

A globally recognized expert in patient safety, high reliability and quality improvement with a background in human factors, culture change and large scale improvement efforts, Ms. Brooks has over 15 years’ experience of driving improvement in healthcare around the world from both internal and consultative roles.

Ms. Brooks has worked operationally in management and leadership roles in primary care, acute care, regional and national organizations and most recently completed four years as Senior Director (Europe & Patient Safety) at the Institute for Healthcare Improvement (IHI) where she remains as Senior Faculty. She has been instrumental in developing theoretical and practical concepts in the field including designing a revised approach to Just Culture and being core faculty for the IHI Patient Safety Executive Development Program.

Ms. Brooks is a Generation Q Fellow with the Health Foundation (UK) and regularly presents at international and national conferences. Miss Brooks has supported many organizations on transformational journeys to high reliability and improved quality, including running a European leadership network with senior leader representatives from up to 12 countries at a time. She has also contributed to the design and development of several significant contributions to the field including creating the Life QI improvement system in partnership with SeeData.

Amy Cruickshank

Improvement Partner, Imperial College Healthcare Trust; England

Amy’s love for improvement started early in her career as a Speech and Language Therapist where she would find herself frustrated with inefficiencies that would affect patient care. She quickly realised that great team work, creative thinking and a shared goal meant that any frontline member of staff could improve their services. Amy pursued a career in improvement, completing the Darzi Fellowship and is an Improvement Advisor. Amy is interested in how quality improvement can bring greater joy in work for all staff.

Anders Vege

Senior Nurse, Norwegian Institute of Public Health; Norway

Anders is a senior nurse with 30 years experience in the Norwegian healthcare system. He has been a leading figure in the WMTY movement inspiring action all over the world. Anders held the first ever national WMTY day in Norway in 2014, a practice that initially spread to Scotland and then on to 31 countries and more than 2000 healthcare teams in 2018. He also leads a national collaborative in Norway to redesign care pathways for older people.

Anders Westermark

MD Project Lead of Safe and Efficient Pharmaceuticals Chain, Uppsala University Hospital; Sweden

Anders Westermark is the project manager for a safe and Efficient Pharmaceutical chain. He aims to achieve closed loop medication and fully automated supply chain at Uppsala University Hospital.

Andrea Gibbons

Quality Improvement Advisor, Somerset NHS FT; England

Andrea is a quality improvement advisor at Somerset NHS FT who has made it her mission to help the NHS better use evidence, knowledge and best practice in quality improvement. In 2019 the QI evidence service in Somerset won the Collaboration Award at the Institute of Continuous Improvement in Public Services, and came 2nd in the HSJ Support Service of the Year category. More recently Andrea has led the national Evidence 4 Quality Improvement Q Exchange winning project. Before joining the NHS Andrea spent 13 years in the private sector as a management consultant and senior manager. She has an MBA from London Business School, an MA in Law from Oxford and is in the final year of her PhD which explores the role of management consultants in the NHS.

Anette Nilsson

Development Strategist, Region Jönköping County; Sweden

Anette Nilsson works as a development strategist in Region Jönköping County. She has broad experience from working at Qulturum for many years with improvement, leadership and coaching nationally and internationally. She has been a fellow at IHI and worked as project manager for a national leadership program in an agreement between the government and SALAR (Swedish Association of local Authorities and Regions) for better quality of life for older people. She is also the founder of project “Passion for life” which won the EU innovation price in 2014 in active ageing. She was an SAB member for the International Forum 2016 in Gothenburg. Recently, her focus has been on development strategies, how to support the movement from hospital to primary care and empower people to take responsibility for a healthy life. Networks, world-wide efforts and innovations are her source of inspiration.

Anne Kinderlerer

Consultant Rheumatologist, Imperial College Healthcare Trust; England

Anne Kinderlerer has been a consultant rheumatologist for 15 years, she is associate medical director for St. Marys Hospital and transformation chief clinical information officer.

Anne is an improvement enthusiast and is a qualified flow coach. Anne provides fantastic leadership for improvement work across the site and has won a HSJ patient safety award for her work on Sepsis.

Axel Ros

Chief Medical Officer, Region Jönköping County; Sweden

Axel Ros, MD, PhD is a specialist in General Surgery. He was Head of Department of Surgery at the County Hospital Ryhov in Jönköping, Sweden 2004- 2012. His PhD-thesis 2005 was on techniques in cholecystectomy.

Since 2012 he has been the Chief Medical Officer in Region Jönköping County. He also has a part time position at Futurum, the Research and Education center in Region Jönköping County, and is a lecturer at Jönköping Academy at The Jönköping School of Health and Welfare at the Jönköping University, with ongoing research and education in patient safety.

Axel Ros has had an interest in Patient Safety for many years, and is a member of the Resilient HeathCare Net. He also has a position in the Swedish national patient safety committee in the national system for knowledge management of health care in Sweden.

Ben Ridout

Director of Analytics and Strategic Initiatives, BC Patient Safety & Quality Council; Canada

Ben joined the Council in 2014, starting as a Quality Leader supporting clinical improvement initiatives before becoming Director of the Council’s Patient & Public Engagement team, which supports the Patient Voices Network. In 2018 he moved to a new role leading the Analytics & Strategic Initiatives team.

Ben has always been passionate about numbers, starting at an early age devouring box scores in the newspaper. He has a specific interest in helping turn data into knowledge to support quality improvement in BC’s health system. Through his experiences, Ben has seen the value of combining numbers with contextual information to be able to tell a story that inspires action.

Ben holds a Master of Health Administration from Dalhousie University and a Bachelor of Business Administration, with a joint major in Business and Geography, from Simon Fraser University.

Bob Klaber

Consultant General Paediatrician & Director of Strategy Research & Innovation, Imperial College Healthcare NHS Trust; England

Bob Klaber is a Consultant General Paediatrician & Director of Strategy Research & Innovation at Imperial College Healthcare NHS Trust in London. Bob also trained as an educationalist alongside his paediatric training in London. He has a strong interest in individual and systems learning, quality improvement, behavioural insights work and leadership development.

Bob is also a strong advocate for child health and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London, which is focused on developing whole population integrated care models of service and training within paediatrics and child health.

Perhaps most importantly, Bob is increasingly convinced that we need to do more to reconnect our colleagues, teams & organisations with the extraordinary mission and purpose that is healthcare. And a focus on kindness needs to be at the heart of this.

Bodil Elgaard Andersen

Senior Advisor, Danish Society for Patient Safety; Denmark

Bodil has worked in quality and patient safety for several years, as well in hospitals as municipalities and has experience with teaching and coaching in methods of improvement. She has more than 25 years of experience in nursing, mostly by intensive – and medical care.

Bodil serves as Senior Advisor in Danish Society for Patient Safety and has experience from many different projects with teaching and supervising in improvement methodology.



Breid O’Brien

Deputy Director of Digital Health, NHSX; England

Breid is the Deputy Director of Digital Health at NHSX. She is currently leading a national Innovation Collaboration to support the rapid scale of digital solutions in frontline health and care. She has extensive improvement and digital transformation experience supported by a clinical and operational management background in acute care within the UK and Australia. She has supported major system level change and has a strong track record of delivering complex programmes of work whilst supporting collaboration across varied teams and organisations.

With a Masters in Nursing, an MSc in Healthcare Informatics and as an IHI improvement Advisor, Breid is especially interested in the people, process and technology interface and how technology can enable true partnerships with citizens both in wellness and in illness.

Bryan Sexton

Duke University Health System; USA

Dr. Bryan Sexton has captured the wisdom of frontline caregivers through rigorous assessments of safety culture, teamwork, and workforce resilience. His research instruments have been used around the world in over 3000 hospitals, in 30 countries. His current R01 grant from NIH is a randomized clinical trial of resilience training. He has studied teamwork, safety and resilience in high risk environments such as the commercial aviation cockpit, the operating room, and the intensive care unit, under funding from NIH, NASA, AHRQ, Robert Wood Johnson Foundation, Swiss National Science Foundation, and the Gottlieb Daimler and Karl Benz Foundation. With specializations in organizational assessment, teamwork, survey development, and quantitative methods, he spends his time teaching, mentoring, conducting research, and finding practical ways of getting busy caregivers to do the right thing, by making it the easy thing to do. He has found that results across industries, work settings, shifts, professions, and countries highlight a great deal about reliability in high risk environments – specifically, “you are better off changing the situation, than trying to change human nature.”

Catherine Hannaway

Global Health Consultant, Catherine Hannaway Associates Ltd; England

Dr Catherine Hannaway is Programme Director, Nightingale Challenge Global Leadership Programme Northern Ireland, and a Global Health Consultant.

Catherine trained as a nurse, midwife and health visitor. Working with Lord Nigel Crisp, Baroness Mary Watkins and a global board of renowned international experts, beginning mid 2017 Catherine set-up, launched and began the roll-out of the 3-year global campaign Nursing Now in collaboration with the WHO and the International Council of Nurses, aimed at strengthening nursing all around the world.

As part of the role of Acting Executive Global Campaign Director, Catherine travelled extensively around the world helping countries and organisations to set up and launch national and local Nursing Now initiatives – in particular focussing on increasing the leadership skills of young nurses and midwives.

Catherine has a wealth of experience in designing and delivering whole-systems public health leadership and improvement programmes, having worked as a Programme Director for the NHS Modernisation Agency, and the NHS Leadership Centre, and working globally as a special advisor to the World Health Organization designing and delivering ‘Health in All Policies’ training around the world.

Catherine is an honorary member of the UK Faculty of Public Health and a Fellow of the Faculty of Nursing and Midwifery, Royal College of Surgeons in Ireland.

Charlotte McArdle

Chief Nursing Officer, Department of Health; Northern Ireland

Charlotte McArdle is the Chief Nursing Officer (CNO) for Northern Ireland and is responsible for professional leadership, performance and development of the professions in Northern Ireland, including Allied Health Professionals. In her role Charlotte ensures that standards of practice are developed in pursuit of high quality care and experience that is supported by high quality professional training and development. Charlotte is department’s policy lead for patient experience, real time user feedback, co-production and nutrition.

Charlotte has undergone a Florence Nightingale Leadership Development Scholarship focusing on embedding a culture of Safety, Quality and Experience. She has a strong commitment to person centred practice and evidencing improved outcomes, particularly regarding safety, quality and experience. She is an Honorary Professor at Ulster University faculty of health science and a Fellow of the Nursing and Midwifery Faculty of the Royal College of Surgeons, Ireland.

Chris Tang

Lecturer in International Education & Applied Linguistics, King's College, England

Dr Chris Tang is a lecturer in international education, language acquisition and applied linguistics. He is also co-founder and coordinator of the Corpus Research in Linguistics and Beyond seminar series. In addition to his academic work, Chris has over 15 years of experience teaching English as a foreign language, completing the Department’s MA in Applied Linguistics and English Language Teaching in 2009.

Christina Krause

Chief Executive Officer, BC Patient Safety & Quality Council; Canada

Christina Krause is the Chief Executive Officer of the BC Patient Safety & Quality Council and an Adjunct Professor, School of Population & Public Health, Faculty of Medicine at the University of British Columbia. Her interests include the use of social change models and network theory in efforts to engage and mobilize stakeholders, as well as the role of culture, teamwork and communication to advance quality of care. Christina is an EXTRA Fellow with the Canadian Foundation for Healthcare Improvement, a member of the Board for the OSNS Child & Youth Development Centre, and a member of the Board Quality Committee at Canuck Place Children’s Hospice.

Christine Oliver

Southern Health and Social Care Trust; Northern Ireland

Cristina Serrao

Lived Experience Ambassador, Experience of Care Team, NHS England and NHS Improvement; England

Cristina joined the NHS (national health service in England UK) in 2018 as London’s first musculoskeletal Patient Director but has over 20 years of experience working within the local Government and has corporate experience as an Information Technology consultant. She champions both the promotion of co-production and the active involvement of lived experience in all aspects of the planning, design and delivery of care through co-produced clinical pathways. She has health and care experience at local, regional and national and international level.

Currently she is the Lived Experience Ambassador for Experience of Care, NHS England and Improvement. She co-leads the NHS Beneficial Changes Network Patient / Carer work stream. Cristina always radiates enthusiasm for her patient and community work, her patient involvement is extensive, and she is involved with various patient/carer and public groups with a strong passion for justice and health inequalities to be faced head on. On a personal level she has experience of self-management of both physical and mental health as a result of her own chronic health conditions as well as a carer. Cristina is always willing to answer questions regarding her physical & mental health, as well as her disabilities.’ Twitter @acserrao76

Daljit Hothi

Consultant Paediatric Nephrologist, Great Ormond Street Hospital NHS Foundation Trust; England

Dr Hothi is a Consultant Paediatric Nephrologist and the current Associate Medical Director for Leadership, Improvement and Well-Being at Great Ormond Street Hospital. She is a member of ISQua conference organizing committee; co-lead for Quality & Safety theme for the Harvard Pediatric Leadership Program; Improvement Lead for the British Association for Paediatric Nephrologists and leading on Improvement Programmes for KQUIP, a national Quality Improvement collaborative for kidney diseases. Finally over the past 10 years she has been developing a profile in leadership and coaching. She has designed and delivered several leadership developmental events and programs and has received the Associate Certified Coach Credential from the International Coaching Federation.

Damara Gutnick

Medical Director, Montefiore Hudson Valley Collaborative; USA

Damara Gutnick, MD is the medical director of the Montefiore Hudson Valley Collaborative (MHVC), an Associate Professor of Epidemiology & Population Health, Family & Social Medicine and Psychiatry & Behavioural Health at Albert Einstein School of Medicine. Dr. Gutnick is a founding member of the Centre for Collaboration, Motivation and Innovation. An internist by training, Dr. Gutnick is passionate about providing culturally competent, quality, patient-centered care. As an improvement coach she also led behavioural health integration and self-management support initiatives for NYC’s Health and Hospitals Corporation. In her current role as the MHVC medical director she guides system and practice transformation across the Hudson Valley for the Delivery System Redesign Incentive Program (DSRIP) supporting transition to value-based payment. She is also a trainer of Motivational Interviewing, a member of MINT (The Motivational Interviewing Network of Trainers) and a certified ProsciTM Change Management Practitioner.

David McNally

National Head of Patient Experience, NHS England and NHS Improvement; England

David has been National Head of Patient Experience with NHS England since 2013 where he leads on supporting the NHS to improve people’s experience of care, strongly advocating for coproduction with people with lived experience. David is an Honorary Senior Lecturer at the University of Manchester, Medical School and is an Expert Reviewer for the Health Services and Delivery Research Programme, National Institute for Health Research. He has worked previously at Regional and Local level in the Health Service, in Adult Social Care and in the charitable sector.

Dawn Chamberlain

Programme Director for Clinical Improvement, NHS England and NHS Improvement; England

Dawn is an experienced and highly effective Executive Director and is currently the Programme Director for Clinical Improvement at NHS England and NHS Improvement. She was previously the London Productivity Director at NHS Improvement and Chief Operating Officer at South West London & St Georges Mental Health NHS Trust from 2012 – 2017.

Dawn’s extensive career in the NHS has included managing complex integrated systems across Mental Health and Social Care, Substance Misuse, Primary Care, Community Services and Acute Hospital settings.

Dawn is passionate about making a difference for people and improving quality in the NHS. She began her career as an occupational therapist and holds a BSc in Occupational Therapy and an MSc in Addictive Behaviour.

In her role, Dawn has operational accountability for the RightCare and Getting It Right First Time programmes. More recently Dawn has also taken on the role of NHS England and NHS Improvement’s Beneficial Changes Covid-19 Recovery Lead.

Dominique Allwood

Associate Medical Director & Deputy Director of Improvement and Strategy, Imperial College Healthcare NHS Trust; England

Dominique is a Consultant in Public Health Medicine with a passion for improving health care and health. She currently divides her time between a large UK based health charity and a London teaching hospital where she jointly leads the improvement team. Across her roles, Dominique leads a variety of programmes including the role of the NHS as an anchor institution, developing a culture of improvement and reducing unwarranted variation.

She is an experienced presenter and facilitator and regularly speaks nationally and internationally. She has spent 15 years in healthcare in clinical, managerial, public health, management consultancy, policy and research roles. She is interested in a number of areas including population health, quality improvement, developing networks, increasing patient and public engagement and clinical leadership.

She has a Darzi Fellowship in Clinical Leadership, is a Fellow of the Faculty of Public Health and an Associate Non-Executive Director with the NHS Improvement NExT Director programme aiming to get more women and people from BAME backgrounds into Board roles. She was recognised by the Health Service Journal as a Rising Star in 2015.

Don Goldmann

Chief Scientific Officer, Institute for Healthcare Improvement (IHI); USA

Dr. Goldmann has decades of experience in helping healthcare systems and teams improve quality, safety, and value, including work in global resource-limited settings. As IHI Chief Scientific Officer, Emeritus, he promotes improvement science by forging relationships with academic and research organizations. He advances the rigor of improvement projects through context-sensitive project design and program evaluation. His QI work is informed by experience across the entire translational research continuum (bench science, epidemiology, clinical trials, and implementation/health services research). Dr. Goldmann has expertise in using quality indicators for research, benchmarking, judgement, and improvement. He advocates for integration of improvement and HIT/technology to support effective learning health systems, clinical decision support, patient engagement and care, and population health and equity. He is Chair of the AHRQ National Advisory Council and Vice-Chair of the Advisory Committee of the Institute for Medicaid Innovation. He Co-directs the Harvard-Wide Pediatric Health Services Research Fellowship Program he founded.

Dorte Lee

Improvement Advisor, Danish Society for Patient Safety; Denmark

Dorte has 16 years of experience from work in the Local Government Community health service as an occupational therapist.

She worked with health promotion, preventive care, social rehabilitation, and cooperation with volunteers.

Dorte was a local project leader in Safe Senior life.

Dorte serves as Improvement Advisor in Danish Society for Patient Safety.

Farhana Rahman

General Practitioner, NHS England; England

Farhana Rahman is a General Practitioner based in London. She works across the public (NHS) and private sectors and has a specialist interest in Lifestyle Medicine. She writes about health holistically at Happy Wise Well, and passionately advocates for these approaches to be inclusive and adaptable to people’s individual needs and diverse backgrounds.

She undertook her undergraduate studies at University College London, completing her medical degree and BSc in Medical Anthropology in 2008. She trained across a wide variety of medical specialties before pursuing her calling, working directly with the community around her as GP. When she is not working, she enjoys gardening, singing, and spending time with her husband and daughter.

Frances Wood

Head of Patient Safety, NHS England & Improvement; England

Frances is Head of Patient Safety, Clinical review and response in the national patient safety team for NHS England and Improvement and a registered nurse with a background of leadership roles in clinical governance and patient safety in the acute hospital sector.

Francesco Locati

Regione Lombardia; Italy

Francesco Locati graduated in Medicine at the University of Milan, He obtained at the same University the specialisation in Dermatology and Venereology, Clinical Pharmacology and Hygiene and Preventive Medicine. He is interested in clinical and epidemiological research. He worked as a hospital doctor at the hospitals of the province of Bergamo, dealing with health public management and medical directorate, and currently carries out his activity as CEO of Health Care Trust Bergamo East (6 hospitals, 2 health districts, 723 beds, 2.500 employees) since 2016.

He is the author of 173 publications, has participated in international cooperation projects, teaches Hygiene at the University of Milan Bicocca. He is a licensed trainer and member of Global NLP training and consulting community of R. Dilts.

Gabrielle Anne-Marie Mathews

Youth Expert Advisor, NHS England; England

Gabrielle is a multi-award-winning children and young people’s health advocate. A long-term patient, she role models the inclusion of patients in strategic decision-making as the youngest member of the NHS Assembly and a Youth Expert Advisor to the NHSE/I Children and Young People’s Transformation Programme, which oversees the healthcare of all CYP in England.

She sits as an Oversight Board member to the REAL centre at the Health Foundation. Her advocacy work extends outside of healthcare; she is a member of the #iwill Partnership board, a youth advisor to the UK Mission to the UN and works across the Youth Sector as a representative on the BackYouthAlliance.

She is an alumni member of the NHS Youth Forum and former chair of the Young Persons’ Advisory Group at Birmingham Children’s Hospital. Additionally, Gabrielle is a fifth-year medical student at Imperial College London where she recently completed an intercalated Global Health BSc (Hons).


Gary Kaplan

CEO at Virginia Mason Franciscan Health and SVP at CommonSpirit Health; USA

Gary Kaplan, MD, has held the role of CEO, Virginia Mason Franciscan Health and SVP, CommonSpirit Health since 2021 and was CEO and Chairman, Virginia Mason Health System from 2000-2020. He is also a practicing internal medicine physician. During his time at Virginia Mason, the organization became a recognized leader in the quality movement by adapting the Toyota Production System.

Dr. Kaplan is a Fellow of the American College of Physicians (FACP), the American College of Medical Practice Executives (FACMPE) and the American College of Physician Executives (FACPE). He is recognized as one of the most influential physician executives in health care.

Dr. Kaplan chairs the National Patient Safety Foundation Lucian Leape Institute and is past chair of the Institute for Healthcare Improvement Board of Directors.

He was a founding member of Health CEOs for Health Reform and has held leadership positions with numerous organizations, including the Medical Group Management Association and the Washington Healthcare Forum. In 2013, he was elected to membership in the Institute of Medicine.

Gill Smith

Innovation and Quality Improvement Lead, Northern Health & Social Care Trust; Northern Ireland

Gill is an experienced and influential leader for change and improvement within the Western Trust and across the region, where she performs influential roles in improving performance and services across a wide variety of health delivery areas. As an IHI Fellow and member of the HIAE, Gill contributes to national and international discussions and developments to advance quality improvement approaches.

Graeme Kirkpatrick

Head of Patient Safety, Advice and guidance, NHS England & Improvement; England

Graeme is Head of Patient Safety, Advice and guidance in the national patient safety team for NHS England and Improvement and a registered pharmacist with a background of leadership roles as a Chief Pharmacist, and leadership in broad acute hospital roles encompassing mortality review.

Hugh McCaughey

National Director of Improvement, NHS England and NHS Improvement; England

Hugh McCaughey is the NHS National Director of Improvement for NHS England and NHS Improvement. Hugh helps ensure NHS providers and local systems are equipped to deliver world-class universal healthcare on a sustainable basis. He oversees the delivery of high impact support to the NHS to help reduce unwarranted clinical variation, improve quality and access, and ensure the most effective and efficient use of resources.

Previously, Hugh was the Chief Executive of South Eastern Health and Social Care Trust in Northern Ireland from 2009, where he made quality improvement a key strategy.

Hugh is a member of the Institute for Healthcare Improvement and is a founding member of the Health Improvement Alliance Europe and the UK Improvement Alliance. He is Chair of the Ulster Rugby Academy and a former coach, player and manager.

Ian Leistikow

Inspector and Advisor, Dutch Health and Youth Care Inspectorate; Netherlands

Ian Leistikow is an inspector and advisor at the Dutch Health & Youth Care Inspectorate and professor at Erasmus University Rotterdam where he does research on governmental regulation of healthcare quality. He is a non-practicing physician. He was the coordinator of the patient safety program within the University Medical Center Utrecht, the Netherlands, from 2003 to 2011. He has set up various patient safety related trainings, has published multiple articles about patient safety and co-authored a Dutch book on Root Cause Analysis. In 2010 he published his PhD thesis on how the Board of Directors can lead patient safety improvements. Since 2011, Ian works at the Dutch Health & Youth Care Inspectorate. There his tasks have included judging the quality of sentinel event analysis reports from hospitals and coordinating the Dutch national set of quality indicators for hospitals. In 2011 Ian became a member of the Strategic Advisory Board of the International Forum on Quality and Safety in Healthcare. In 2017 CRC Press published his book “Prevention is better than cure”, on learning from adverse events in healthcare.

Ingrid Gerbino

VP and Chief Innovation Officer, Virginia Mason Franciscan Health; USA

Ingrid Gerbino, MD, FACP, is VP and Chief Innovation Officer of Virginia Mason Franciscan Health. Dr. Gerbino provides oversight for the strategic vision and continued development of Virginia Mason Institute and for the Kaizen Promotion Office and innovation strategy at Virginia Mason Franciscan Health. She served as Chief for the Department of Primary Care at Virginia Mason from 2016 to 2021. She joined Virginia Mason in 1995, practicing general internal medicine and serving in various medical leadership roles and as senior physician sensei for Virginia Mason Institute where she coached providers on effectively incorporating key elements of the Virginia Mason Production System® into their practice. Dr. Gerbino is a Kaizen Fellow graduate in the Virginia Mason Production System®.

James Mountford

Director of Quality, Royal Free NHS Foundation Trust; England

James Mountford is the Director of Quality at Royal Free London FT (RFL) and leads an ambitious system wide improvement journey. In the past he worked for McKinsey and completed a Harkness Fellowship at IHI and Massachusetts General Hospital. He is the Editor of BMJ leader.

Jay Lechtman

Vice President, Healthcare Strategy & Innovation, Riskonnect Inc; USA

Jay Lechtman is a veteran strategist with a focus on technology solutions for healthcare safety, quality, claims and litigation, regulatory compliance, and enterprise risk management. He regularly writes and speaks on healthcare risk management to audiences including Patient Safety and Quality Healthcare magazine, the American Society of Healthcare Risk Management (ASHRM), the Health Care Compliance Association and the Irish National Treasury Management Agency (NTMA).

Jay’s nearly 30-year career in healthcare has included managing strategy, product, partnership and market development for publishing, education, consulting, and software concerns in the areas of clinical documentation, diagnostic, procedural and supply coding for reimbursement, regulatory compliance, provider quality reporting and management, patient safety, patient experience, healthcare professional liability claims and litigation and governance, risk and compliance/enterprise risk management. In these capacities he has worked with clients in every setting across the continuum of care, from acute care facilities to physician clinics and community pharmacies.

Jay holds a bachelor’s degree in Writing from The Johns Hopkins University and a master’s degree in Communications (Print Journalism) from Stanford University. Prior to his career in healthcare, Jay was a reporter and editor for a number of American mainstream and specialty newspapers and magazines. He lives in the Washington DC area with his wife, a gastroenterologist in private practice.

Jason Leitch

National Clinical Director, Scottish Government; Scotland

Jason Leitch is the National Clinical Director of the Quality Unit in The Scottish Government Health and Social Care Directorate. Jason is an Honorary Professor at the University of Dundee. He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement, in Boston, sponsored by the Health Foundation.

Jeffrey Braithwaite

Founding Director, Australian Institute of Health Innovation; Australia

Professor Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FIML, FCHSM, FFPHRCP (UK), FAcSS (UK), Hon FRACMA, FAHMS is Founding Director of the Australian Institute of Health Innovation, Director of the Centre for Healthcare Resilience and Implementation Science, and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Sydney, Australia. He has appointments at six other universities internationally, and he is a board member and President Elect of the International Society for Quality in Health Care (ISQua) and consultant to the World Health Organization (WHO).

His research examines the changing nature of health systems, which has attracted funding of more than AUD $137 million. He is particularly interested in health care as a complex adaptive system and applying complexity science to health care problems.

Professor Braithwaite has contributed over 470 refereed publications and has presented at international and national conferences on more than 914 occasions, including 97 keynote addresses. His research appears in journals such as The BMJ, JAMA, The Lancet, Social Science & Medicine, BMJ Quality and Safety, and the International Journal for Quality in Health Care. He has received over 45 different national and international awards for his teaching and research.

Johan Hellings

CEO AZ Delta and Senior Lecturer Patient Safety, Hasselt University; Belgium

Johan Hellings is a part-time lecturer (as from October 2020 senior lecturer) and researcher (20%), chair of the multidisciplinary research group on patient safety at University Hasselt.

Co lecturer of “Health Policy” for economic students. He is developing a new, unique masters program in Flanders for Uhasselt on “healthcare engineering”: starting up in 2022 – 2023.

The Patient Safety Culture Database, focussing on patient safety culture in hospitals (HSOPSC) is one of the largest databases in the EU.

John Dean

Clinical Lead for Quality Improvement and Patient Safety at the Royal College of Physicians, Deputy Medical Director of East Lancashire Hospitals, NHS Trust; United Kingdom

John is Clinical Director for Quality Improvement and Patient Safety at Royal College of Physicians, and Deputy Medical Director (Transformation) and Consultant Physician at East Lancashire Hospitals NHS Trust, working across the health economy leading service improvement.

He spent 12 months at the Institute for Healthcare Improvement (IHI) and Harvard University, and has worked in QI initiatives across the Department of Health, Royal Colleges, NHS NW, IHI and the Health Foundation. He played a major role in the development of AQuA as clinical lead, faculty and non-executive board member. He was previously Medical Director of NHS Bolton, Clinical Director of Medical and Elderly Service for Bolton Hospitals, and Clinical lead for Diabetes Services in Bolton.

He is a Health Foundation/IHI fellow and Q fellow and chair of the Medicines Safety Joint Professionals Working Group.

John Welch

UK and Nurse Lead, University College London Hospitals NHS Foundation Trust; EU Horizon 2020 funded ‘Nightingale’ programme; England

John is UK and nurse lead of the EU Horizon 2020 funded ‘Nightingale’ programme developing wireless, wearable systems to identify and escalate clinical deterioration. He was a pioneer of Critical Care Outreach, first Chair of the National Outreach Forum, Lead for Critical Care Outreach at the Department of Health Modernisation Agency, and is Immediate Past President of the International Society for Rapid Response Systems. John was Clinical Lead – for Deterioration, and Sepsis – of UCL Partners Patient Safety Collaborative (2010-17); cardiac arrests and mortality were significantly reduced across the region with continuous measurement, analysis of human factors, and quality improvement. He was co-investigator on recent NIHR studies ‘to reduce mortality from in-hospital cardiac arrest’, and was named one of “100 Outstanding Nurses” by the We Nurses group in 2019.

Joshua Proulx

Chief Data Science Officer, Safe and Reliable Healthcare; USA

Joshua Proulx is an informaticist and healthcare technologist with 25+ years of experience developing software and data visualizations. He attended Brigham Young University as a National Merit Scholar where he completed pre-med studies and graduated with a BS with double majors in bioinformatics and electrical engineering. During his studies, he was an ORCA grant recipient that funded his cancer research using supercomputers to simulate the effects of various functional group changes on the enzyme-substrate binding of geldanamycin. At the Wellcome Trust Sanger Centre in Cambridge, England, Joshua helped identify potential ortholog genes between the Plasmodium falciparum parasite and other Plasmodium species as part of an effort to identify additional malaria drug candidates. Joshua led the development of one of the very first wireless telemedicine Bluetooth EKG sensors. While at University of Utah Medical School’s Department of Medical Informatics and the VA, he leveraged natural language processing (NLP) to process free text medical records to research the relationship between dietary supplements and the risk of bleeding events while taking warfarin. He programmed the HeartsLikeMine patient risk module which was awarded first place in AMIA’s 2014 iHealth “Ideas that Work” competition. Joshua was the architect and development manager for TheraDoc’s clinical decision support alerting engine and later served as the development manager for Tute Genomics where he managed the acquisition and reachitecture of the Knome genomics platform created by Professor George Church of Harvard. He currently serves as the Chief Data Science Officer and architectural lead at Safe & Reliable Healthcare.

Karen Turner

Royal Free London NHS Foundation Trust; England

Karen Turner is the Senior Improvement Advisor for the Royal Free Site. Her role involves supporting the RFH coaches, advising teams on QI methodology, supporting and leading site wide Improvement projects, teaching and ensuring that learning is spread and shared. She is passionate about asking, listening and doing ‘what matters’ for both staff and patients and is working to develop a Trust Wide Strategy for involving patients in all improvement work. Karen qualified as a physiotherapist in 1996 and worked in different acute trusts and community settings before she specialised in Oncology and Palliative Care. She worked at the Royal Free for 17 years as a physiotherapist before taking this Improvement role in October 2019. Karen became interested in the world of Quality Improvement during a year as a Florence Nightingale Leadership Scholar in 2017 and thanks to the Royal Free Charity, had the opportunity to attend the London IHI forum where she first heard about the ‘what matters to you’ movement. Karen has published original research in the area of Cancer Rehabilitation and has co-authored a chapter in a Textbook of Palliative Care. She has presented widely on the what matters to you movement and continues to try and embed #wmty in all the improvement work at the Free.

Kathryn Perera

Deputy Director, NHS Horizons; England

Kathryn is the Deputy Director of NHS Horizons. She was a 2015/2016 US-UK Fulbright Commission Scholar and Visiting Fellow at the Kennedy School of Government, Harvard University. A barrister by background, Kathryn later established and ran Movement for Change, an award-winning Community Organising social enterprise which developed an internationally recognised training curriculum for grass-roots activism.

Kathryn joined NHS Horizons in 2016 and leads programmes of work that include system-wide collaborations within NHS England and the wider health and care systems. Kathryn is a Fellow of the Psychology of Change programme for the Institute for Healthcare Improvement and an honorary Fellow of the Royal Society of the Arts. She is a former National Committee Member of the Labour Women’s Network and an advisor to the Jo Cox Commission on Loneliness.

Katie Clarke-Day

Co-production and Lived Experience Chair, Coalition for Personalised Care; England

Katie has 25 years of lived experience with multiple long term conditions. Professionally, Katie was a qualified social worker with a background in health psychology and child protection before her health declined. Katie is now an advocate for universal personalised care for people with long term conditions.

Kieran Walsh

Clinical Director, BMJ Learning and Quality; England

Dr Kieran Walsh is the editorial lead of the medical education, quality improvement and evidence-based medicine products at BMJ. He has a vast amount of experience in online medical education, face to face delivery of medical education, and both summative and formative assessment. He has published over 100 papers in the biomedical literature and has published three books: the first and only book on cost effectiveness in medical education; a dictionary of quotations in medical education; and the Oxford Textbook of Medical Education. He is a Fellow of the Higher Education Academy, a Fellow of the Royal College of Physicians of Ireland and a Fellow of the Academy of Medical Educators. In the past, he has worked as a hospital doctor specialising in General Internal Medicine and Geriatric Medicine.

Lara Ritchie

Improvement Programme Manager, Imperial College Healthcare NHS Trust; England

Lara Ritchie is the improvement programme manager for the improvement team.

Lara’s career has been predominantly nursing roles within the field of emergency medicine, with a strong element of clinical practice and leadership.

Lara’s clinical career has spanned over 20 years working in emergency departments across London. Lara has been part of the improvement team at Imperial since its inception and has been involved in local, pathway, and strategic change by coaching and leading others to adopt the IHI improvement methodology to focus their change ideas, understand the impact of rapid tests of change and use data and patient stories to measure the improvement success.

Lara was appointed as the improvement programme manager in January 2020 and has had the opportunity to develop the strategic aim for improvement, lead the team to strive to build an organisation which embraces a learning and improvement culture.

Leanne Sedin

Freelance music practitioner, East London NHS Foundation Trust; England

Leanne Sedin is a freelance music practitioner specialising in group singing and collaborative composition. She has partnered with ELFT since 2018, developing the ELFTin1Voice choir project with staff and service users. She directed their TEDxNHS performance at London’s IndigO2 in 2019, and led reflective songwriting workshops online during lockdown in 2020/21. Leanne founded and runs Sing Tower Hamlets community choir, has worked with London Contemporary Voices and the English National Opera’s youth outreach programme, and runs music workshops in schools and community settings around the UK. In 2020 she co-wrote Isolation, In Your Words, a musical documentary for BBC Arts, which premiered on BBC Radio 3. www.leannesedin.com

Leigh Kendall

Patient leader, NHS Horizons; England

Leigh enables people to get involved with positive change: she uses her more than a decade’s NHS communications and engagement experience to seek new, creative and innovative ways of conveying often complex concepts to encourage, empower, and mobilise diverse communities, such as using sketchnotes and social media to bridge networks. She coaches leaders on effective use of social media to build influence, and to spread and scale messages and innovation.

Leigh is an award-winning writer (Tommy’s Mum’s Voice Award, 2016) and a leading patient leader relating to raising awareness of HELLP syndrome, premature babies, and baby loss. In 2015 she was included in the HSJ list of 50 Patient Leaders and in 2017, Leigh was made a Fellow of the Royal Society of Arts.

Leslie Arnott

Co-founder, The BEAR Program, Lamaze; Australia

Leslie Arnott has over 19 years’ experience as a consumer advisor and advocate in maternity services. As co-founder of Lamaze Australia she heads up The BEAR (Birth Equity Advocacy Research) Program that provides consumer advocacy and develops consumer-led projects to establish partnerships with service providers to improve health outcomes for Australian birthing families. She holds positions on various committees such as the Women’s Healthcare Australia’s (WHA) Breakthrough Collaborative, the Australian Commission on Safety and Quality in Healthcare (ACSQHC) Standard for Perineal Trauma, the Lamaze International Research Committee and the Women’s Health Research Translation & Impact Network. Leslie is a Lamaze Certified Childbirth Educator and has a Master’s Degree in Maternal-Child Health Systems. Her thesis was instrumental in developing WHA’s Consumer Engagement Plan.

Leslie specialises as a stakeholder liaison with a focus on health equity. She represents a wide range of experiences from connections with users and providers of maternity services.

Mando Watson

General Paediatric Consultant, Connecting Care for Children; England

Mando Watson is a General Paediatric Consultant, working clinically at St Mary’s Hospital, Paddington (Imperial College Healthcare) and working as Clinical Director at Central London Community Healthcare. Through the Connecting Care for Children programme in North West London she has developed holistic care and increased emphasis on prevention and the patient perspective. She is co-chair of the Children’s Executive of NW London’s Integrated Care System (ICS) and was Training Programme Director for the London School of Paediatrics for 10 years, ‘teaching’ integrated care. Mando co-founded the Programme for Integrated Child Health (PICH) the first such programme in the UK; the impact of which has been transformational for participating trainees. As past president of the Child Health section of the Royal Society of Medicine, Mando organised conferences that put patients and parents on the podium, recognising that clinicians need to become better at collaborative decision-making with patients.

Mandy Byron

Consultant Clinical Psychologist, Great Ormond Street Hospital NHS Foundation Trust; England

Mandy is Consultant Clinical Psychologist and Joint Specialty Lead for Psychological and Mental Health Services at Great Ormond Street Hospital. She is also the co-lead for the covid well-being programme.

Mark Agathangelou

Lived Experience Partner, Experience of Care Team, NHS England and Improvement Experience of Care; England

Mark has been a Lived Experience Partner with the NHS England and Improvement Experience of Care national team since June 2020 intensely working on various programmes and projects during covid-19. Coming from a background as a patient with persistent pain, Mark co-founded the CamPain patient led pain support group in Camden, London. He is also an appointed Community Member at North Central London Clinical Commissioning Group (CCG) and has wide range of experience as a patient representative in local systems.

Currently, Mark is the Beneficial Changes Network patient/carer workstream patient partner and one of the Beneficial Changes Network Lived Experience Partners. Mark has a strong belief in amplifying the patient and carer voice and actively works to lessen health inequalities with his diverse peer support group and as a member of the NHS national musculoskeletal lived experience group #MSKLeg.

Mary Dixon-Woods

Director, THIS Institute; England

Mary Dixon-Woods is Director of THIS Institute and is The Health Foundation Professor of Healthcare Improvement Studies in the Department of Public Health and Primary Care at the University of Cambridge.

She is a fellow of the Academy of Social Sciences and the Academy of Medical Sciences, an honorary fellow of the Royal College of Physicians and the Royal College of General Practitioners, and a Professorial Fellow at Homerton College, Cambridge. Mary is also an NIHR Senior Investigator.

Mary leads a programme of research focused on healthcare improvement, healthcare ethics, and methodological innovation in studying healthcare. She holds honorary positions as an adjunct professor in the Department of Anesthesiology and Critical Care Medicine at Johns Hopkins University and as a visiting professor at the University of Leicester. She served on the National Advisory Group on the Safety of Patients in England, which produced the Berwick report in 2013. She also served on the review of information technology in the NHS led by Professor Bob Wachter, which reported in 2016. She was a Wellcome Trust Senior Investigator 2012-2019. Mary was the Harveian Orator for the Royal College of Physicians in 2018, the 500th anniversary of the College’s founding.

Mary Waria

Co-founder, The BEAR Program, Lamaze; Australia

Mary Waria is a Torres Strait Islander and has over 15 years’ experience working in Indigenous Student Engagement roles at various universities for both Indigenous and non-Indigenous students. Born in Torres Strait Islands and later raised in Queensland and New South Wales, Mary brings to the table a unique perspective of what a cross-cultural lived experience looks like. In her previous and present roles she has always loved working in Indigenous student engagement and mentoring, as she watches students and mentees grow in confidence and strength to become a better version of themselves. The students give her energy and she has strong relationships that have extended for many years. Mary has a passion for teaching, “and sharing my culture to show the world our uniqueness and beauty”.

Matt Inada-Kim

Consultant, NHS England & Improvement; England

Matt is a consultant in Acute Medicine at Hampshire Hospitals, National Clinical Lead for Deterioration and Advisor for Sepsis at NHS England/Improvement and Clinical Director for Safety/digital at Wessex AHSN.

He sits on the national covid clinical reference group for primary care, care homes and hospitals.

To this end he has developed and co lead on the virtual ward model, and the covid management guidance/policy in all settings and for all patient groups.

He has worked to improve processes in the recognition, escalation, communication and response to the deteriorating patient. To this end, he has worked to standardise the country to using NEWS2 as a single language of sickness & communication between healthcare professionals across the whole patient pathway.

Maureen Bisognano

President Emerita and Senior Fellow, Institute for Healthcare Improvement; USA

Maureen Bisognano is President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions.

Ms. Bisognano advises health care leaders around the world on quality improvement and is a tireless advocate for change and is a Board member of the global Nursing Now campaign.

Mike Fairbourn

Patient Safety Chair at the Association of British HealthTech Industries, VP and General Manager at BD; United Kingdom and Ireland

Mike Fairbourn is Vice President & General Manager of UK & Ireland for Becton Dickinson (BD), a leading global medical technology company and he is responsible for leading the UKI organisation for all BD businesses, comprising the Life Sciences, Medical and Interventional segments. He has been a member of the ABHI Board since 2016.

Mike has held senior leadership roles in pharmaceutical and healthcare technology sectors in the UK and international markets. His key areas of expertise are in diagnostics, medication management, healthcare acquired infections, interventional and digital technologies. Mike has led start-up organisations in the service and pharmaceutical sectors as well as large global health technology organisations.

He holds a Bachelor of Science degree in Physiology and Biochemistry from the University of Reading. Interests outside work include golf, garden and gourmet, and he is an avid follower of rugby and cricket.

Mike Walburn

Consultant Anaesthetist and Clinical Director for Quality Improvement, Somerset NHS FT; England

Dr Mike Walburn is a Consultant Anaesthetist and is Associate Medical Director for Quality Improvement at Somerset NHS FT. He has been a Consultant Anaesthetist since 2001 and specialises in care of children and patients undergoing spinal surgery. When he is not working clinically, Mike leads the trust’s quality improvement agenda where he has led the design of a QI, project management and benefits realisation infrastructure and embedded this within the trust. Mike trained as an Improvement Advisor with the IHI in Harvard, USA in 2012-13. He is especially passionate about keeping QI simple so that all colleagues can engage in a culture of improvement. The team have been successful in teaching, coaching and spreading quality improvement methodology.

Noushig Nahabedian

Principal Consultant, South London and Maudsley NHS Foundation Trust; England

Noush is a Principal Consultant in the Quality Improvement and Slam Partners (QISP) team. She has a background in psychology and has worked in an organisational psychology capacity since 2012. Noush has particular expertise in evaluation and measurement and a passion for equipping service users and carers with skills to make meaningful changes and progress their own personal recovery journey.

Pei-Fen Lin

Consultant Ophthalmologist, Moorfields Eye Hospital NHS Foundation Trust; England

Pei-Fen Lin is a Consultant Ophthalmologist at Moorfields Eye Hospital in London. After graduating from Cambridge University and King’s College London for Medicine, she completed her postgraduate training in London in 2017. She currently leads the emergency eye care, cataract and general ophthalmology services at Moorfields Eye Centre, Croydon. Her Rapid Access Eye clinic transformation project was runner-up for the HSJ Value awards 2020 in the specialist service redesign category. Pei has a keen interest in service redesign and the incorporation of digital technology into ophthalmic care pathways. She is passionate about the digital health revolution and is an advocate for Value-Based healthcare. If you would like to work with Pei in the future, we would recommend bringing bubble tea.

Penny Pereira

Director of the Q Initiative, The Health Foundation; England

Penny is the Director of Q: a community-based initiative bringing together 4000+ people with improvement expertise across the UK and Ireland. She previously led the Foundation’s work on improving flow, leadership development, patient safety and networks. Before joining the Health Foundation, Penny worked at a hospital trust in East London, where she was the Director of Strategy and Service Improvement. Penny has spent her career leading improvement work at local and national level in the NHS, with particular expertise in process and system redesign and leading strategic change across organisations. During the pandemic, she was involved in helping to surface and share insights from people introducing video consultations.

Polly Bowler

Head of Arts Therapies, East London NHS Foundation Trust; England

Polly Bowler is Head of Arts Therapies for ELFT’s Bedfordshire & Luton directorate leading a team across community adult mental health and adult learning disability services. She is a trained music therapist and Quality Improvement coach. Polly has been involved in the ELFTin1Voice staff and service user choir as a participant and is now supporting its ongoing development and creative direction.

Rachel A. Elliott

Professor of Health Economics at the Manchester Centre for Health Economics; United Kingdom

Prof Rachel A Elliott is a health economist and UK-registered pharmacist, and Fellow of the Royal Pharmaceutical Society. She is Professor of Health Economics at, and Deputy Director of, the Manchester Centre for Health Economics, University of Manchester, and was Co-Director of the Manchester Clinical Trials Unit until 10/20. She has secured over £28 million of grant funding, leading complex trials and economic evaluations with medicines safety and quality a key research theme. Her research has informed UK policy change in the NHS, Department of Health and NICE.

Rebecca Fisher

GP and Senior Policy Fellow, The Health Foundation; England

Becks is a Senior Policy Fellow at the Health Foundation where she leads policy work on primary care and general practice. This aims to analyse, understand and inform national policies on general practice in England. She is particularly interested in general practice performance (including how we can, do and should define ‘good’ performance in general practice), primary care and NHS reform, and increasing equity in primary care provision. Becks works two days a week as GP, and is co-founder of Next Generation GP – a national programme aiming to energise, engage and empower the next generation of GP leaders.

Roel van der Heijde

NLP Trainer and Certified Death and Grief Counsellor, Roel Rotterdam & Patient Centered Care Association; The Netherlands

Roel van der Heijde lives in Rotterdam, The Netherlands. He is an internationally acknowledged NLP trainer and a certified death and grief counsellor. He is a driven and experienced trainer and facilitator in fear reduction (for caregivers), team collaboration, and vulnerability & leadership.

His motivation: “acknowledgement and recognition of the fears and emotions of our patients are the basis for excellent patient experience and patient safety”.

Roel expands the knowledge regarding fear reduction by training caregivers in 20 hospitals and nursing homes in The Netherlands.

Sal Smith

Royal College of Psychiatrists; England

Sal works as a peer at Tees Esk and Wear Valleys NHS Foundation Trust and is an activist for user involvement in the design and delivery of mental health services. She has been part of numerous national and local committees for the NHS in England and works to ensure that mental health care is trauma informed and high quality.

Sehloho Ntlhane

Nurse-midwife, Mothers2Mothers; Lesotho

Sehloho Ntlhane is a young, vibrant Nurse-midwife from Lesotho. Sehloho has quality nursing care at heart and believes in holistic care. Sehloho is a young nurse leader and aspires to be a better transformational international leader. Sehloho’s dream is to be a nurse consultant leader and developer for the young to be a better nurse leader, bringing innovations in nursing for better health outcomes.

Shannon Welch

Senior Director, Institute for Healthcare Improvement (IHI); USA

Shannon Welch, MPH, is a Senior Director for the Institute for Healthcare Improvement (IHI). Her fifteen years of experience working in public health drives her passion and commitment to equity-focused work. Shannon’s current portfolio of projects includes work on IHI’s Merck for Mothers Better Maternal Outcomes: Redesigning Systems with Black Women initiative in addition to the Pursuing Equity Learning and Action Network that aims to reduce inequities in health and health care access, treatment and outcomes by implementing comprehensive strategies to create and sustain equitable health systems.

Prior to joining IHI, Shannon worked for the Oklahoma City-County Health Department as the Division Director of Community Health. During her tenure with the agency, she had primary oversight for a broad portfolio of programs: Wellness Now (a 350-member, community-led coalition), fetal infant mortality review/maternal and child health outreach, chronic disease prevention, school health, tobacco use prevention, physical activity and nutrition, teen pregnancy prevention, WIC, Children First (Nurse Family Partnership) and employee wellness. Shannon is a graduate from the University of Oklahoma, where she earned a B.S. in Health and Sport Sciences. She holds a Master of Public Health degree from the University of Oklahoma Health Sciences Center.

Shaun Maher

Professional Advisor, Scottish Government; Scotland

Shaun has worked in the NHS for more than 30 years across diverse clinical settings. He spent most of his clinical career as a senior nurse in intensive care.

He has a particular interest in developing person-centred approaches to improving quality for patients and staff. He is a leading voice in the global “What matters to you?” movement, a Scottish Quality and Safety Fellow and a credentialed executive and team coach.

Since 2015 he has worked as a professional advisor for person-centred care with the Scottish government and as a principal lead in the Quality Improvement team at NHS Education for Scotland.


Susan Hannah

Senior Director, Institute for Healthcare Improvement (IHI); Scotland

Susan Hannah is Senior Director, Europe Region and Strategic Partners for IHI. She is an experienced improvement leader who has led work across many health and social care sectors to promote collaboration and quality improvement to impact on health and achievement outcomes for the population. Former head of Children and Young people Collaborative, Scottish Government, she is now a leading member of the IHI Europe Team and HIAE network, influencing improvement across many health and care settings.

Tim Horton

Assistant Director of Improvement, The Health Foundation; England

Tim Horton is Assistant Director of Improvement at the Health Foundation, where he leads the Foundation’s Insight & Analysis Unit. His work is focussed on identifying and sharing the learning from the Health Foundation’s programs and supporting the spread of health care innovation and improvement. From 2011 to 2015, Tim was health policy adviser to the Leader of the Opposition and Head of Public Services at the Labour Party, and prior to this he was Research Director at the Fabian Society. He has worked in a variety of public policy roles, including as a policy adviser on science and innovation at the UK Treasury. He has a PhD in music cognition.

Tom Hardie

Improvement Fellow, The Health Foundation; England

Tom is an Improvement Fellow at the Health Foundation, where he leads research on data and technology and manages the organisation’s programme on environmental sustainability. He joined the Foundation from NHS England where he was Clinical Policy and Strategy Team Manager, covering maternity and women’s health, and before that Communications and Engagement Lead for the National Maternity Review.

Prior to this, Tom studied law at SOAS, University of London, where he specialised in human rights, and worked for Minority Rights Group International, Hackney Community Law Centre and Intiwawa, a children’s charity in Peru.

Tommy Whitelaw

Carer; Scotland

Tommy became a full-time carer for his late mum, Joan, who had vascular dementia. Tommy’s motivation as a carer came from the love he had for his mum and he would do it all again in a heartbeat, but his experience has shown him just how tough it is to live with dementia and how many struggles it can bring.

Tommy has been collecting carer’s life stories to raise awareness and feels passionate that no one should have to face the confusion, loneliness, and isolation of dementia alone.

Since Tommy’s mum’s passing in September 2012 after five years of caring for her, he has been working on The Dementia Carers Voices project with the Health and Social Care Alliance engaging with carers, collecting their life stories, and raising awareness amongst health and social care professionals on both dementia and caring.

Uchenna Gwacham-Anisiobi

Public Health Physician, Genete Resource Centre for Women; Nigeria

Uchenna Gwacham-Anisiobi is a public health physician with interests in health promotion, Healthcare Quality Improvement, Maternal and Newborn Health, infectious diseases, Non-Communicable Diseases (NCDs) as well as health systems strengthening. She is passionate about improving health indices and access to care especially for mothers and newborns in Nigeria and other Low-Middle-Income Countries. Uchenna is committed to using innovative health education as a critical strategy for improving the demand for quality health care in Sub-Saharan Africa. She presently leads a disruptive maternal health education intervention at Genete Resource Centre for Women, Nigeria, which provides free technology-enabled health education services for women along the reproductive health continuum. She is also a Fellow of the International Society for Quality in Health Care.

Wendy Korthuis-Smith

Executive Director, Virginia Mason Institute; USA

Wendy Korthuis-Smith, Ed.D., M.S., is the executive director at Virginia Mason Institute. Wendy provides leadership and oversees the development of new products and services to strategically assess, identify improvement opportunities, develop and implement transformation and transition plans, and continually evaluate continuous improvement for clients worldwide. Wendy holds significant experience developing and implementing large scale transformation and transition plans. Wendy came to Virginia Mason Institute from Deloitte Consulting, and spent several years prior with the Washington State Governor’s Office where she led state government transformation through the development and implementation of Results Washington, a performance improvement initiative incorporating 53 state government agencies, boards and commissions across five priority goal areas. She worked with Virginia Mason early on in her career as a leadership development consultant. Wendy is trained in the Virginia Mason Production System®.