A2: Building a safer tomorrow – using measurement and predictive analytics to prevent harm

Thursday 28 March

Part A: Applied analytics in Quality & Safety – disruptive innovation, lessons learned plus staff and patient measures integrated into outcomes

This session will demonstrate the power of predictive analytics in identifying quality & safety ‘smoke alarms’ coupled with pro-active improvement work in de-escalating clinical risk and up-scaling good practice.

This disruptive innovation process by the Clinical Excellence Commission to enhance its role in improving clinical care, safety and quality across NSW.

Covering analytics techniques, signals for signals, and triangulation of data, the session will provide clinical teams with the opportunity to think differently about analytics.

After this session, participants will be able to:

1. Broaden their horizons on the application of quality & safety data in their own organisations and/or systems
2. Understand how to increase the transparency, currency and accessibility of quality & safety datasets to enhance operational and strategic decision making by front line staff
3. Reference key findings from the process applied by the Clinical Excellence Commission (CEC), to justify and implement fresh approaches in their own organisations and/or systems.

Carrie Marr, Chief Executive, Clinical Excellence Commission, NSW Health; Australia

Part B: Measuring reliability: how safe we’ll be tomorrow, not how safe we were yesterday

A large number of KPIs are focussed on past harm, and not on system reliability. We measure and report on incidents and adverse events, the serious ones being very rare, but not often on how safe our organisations will be tomorrow. Measures of reliability engage clinicians and can drive improvement strategies, much more than a rare harm event, as they directly measure clinical process and practise to ensure patients receive safe and effective care.

After this session, participants will be able to:

1.Understand why measuring reliability is important to indicate safety of an organisation
2. Why a focus on past harm disengages clinicians
3. What are key measures of reliability

Bernadette Eather, National Manager, Clinical Quality and Patient Safety Ramsay Health Care; Australia