C8: Resilient healthcare: How to improve quality using insights from resilience and Safety II

Thursday 28 March
15:00 – 16:00  

Resilient healthcare (or ‘Safety II’) resonates with many practitioners who recognise their own work in its descriptions of multiple competing pressures, constant adaptation and multiple outcomes. In this session we share lessons from the Centre for Applied Resilience in Healthcare (CARe), the world’s first centre dedicated to improving safety and quality based on resilient healthcare principles. Participants will learn principles, tools and methods and discuss the design of their own improvement projects.

After this session, participants will be able to:

1. Understand why resilient healthcare is necessary for improving quality
2. Apply the principles to design a quality improvement project
3. Access tools and guides to assist

Janet Anderson, Reader of Healthcare Improvement, King’s College London; England
Al Ross, Lecturer in Behavioural Science, University of Glasgow; Scotland