Friday 29 March
09:30 – 10:30

In this session Donald M Berwick and Maureen Bisognano will share the personal journey that led them to some recent changes in their understanding of topics and theories related to quality improvement. They will describe the “moments” at which they realized something new, or even that they had been wrong, the things that changed their minds, and what they now believe. Reflecting on these revelations, Don and Maureen will encourage participants to explore their own paths to open-mindedness and new understandings

Donald M Berwick, MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services; USA

Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI)