Managers, staff and doctors all need to be aligned and work in partnership to improve quality, safety and patient experience. Many organisations still do not fully leverage their medical staff contributions even though their engagement is absolutely essential to care and safety improvement. Learn lessons from Virginia Mason Medical Center’s success in engaging clinicians and the principles you can apply to your own institution.

Objectives:
1. Describe how urgency, shared vision, effective change leadership and an explicit compact facilitate clinician engagement

2. Articulate an approach to address unspoken assumptions doctors hold about status, authority and entitlement that can become barriers to their full engagement in improvement work

3. Identify why investing in a strong foundation is necessary for sustained clinician engagement

Gary Kaplan, Chairman and CEO, Virginia Mason Health System; USA
Jack Silversin, Founding Partner, Amicus, Inc; USA