Keynote Speakers

Maureen Bisognano

President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI)

Maureen Bisognano previously served as IHI’s President and CEO from 2010 to 2015, and as Executive Vice President and COO from 1995 to 2010. She is a prominent authority on improving health care systems, advises leaders around the world, and is a frequent speaker at major health care conferences. Ms. Bisognano is an elected member of the National Academy of Medicine, an Instructor of Medicine at Harvard Medical School, and a Research Associate in the Brigham and Women’s Hospital Division of Social Medicine and Health Inequalities. She currently serves on the boards of The Commonwealth Fund, Cincinnati Children’s Hospital Medical Center, ThedaCare Center for Healthcare Value, and on the Advisory Board of County Health Rankings and Roadmaps. Prior to joining IHI, she was CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

Derek Feeley

CEO, President, IHI; USA

Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.

Prior to joining the IHI, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.

Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.

In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.

Jason Leitch

National Clinical Director, Scottish Government; Scotland

Jason Leitch is the National Clinical Director of the Quality Unit in The Scottish Government Health and Social Care Directorate. Jason is an Honorary Professor at the University of Dundee. He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement, in Boston, sponsored by the Health Foundation.

Donald M Berwick

MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services; USA

A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.

Amal Azzudin

Human Rights and Equalities Officer (refugees), Mental Health Foundation; UK

Amal Azzudin is a campaigner for human rights and social justice in Scotland. She is the Human Rights and Equalities officer (refugees) at the Mental Health Foundation.
Amal has a BA in Community Development and an MSc in Human Rights and International Politics from the University of Glasgow.
Amal is well known as one of the Glasgow Girls, a group of seven school girls from Drumchapel High School who campaigned to stand up against dawn raids, detention and deportation of asylum seekers in Glasgow. The Glasgow Girls story has since been turned into two BBC documentaries, a stage musical and a television musical drama.
Amal continues to campaign and has visited refugees in Greece and Calais.
In August 2016, Amal was named as one of the Saltire Society’s Outstanding Women of Scotland, Scotland, and in 2018 won the University of Glasgow’s World Changing Alumni award.
Amal is also an Ambassador for the Scottish Refugee Council.

Mel Young

President of the Homeless World Cup and Chairman of Sportscotland; UK

Mel Young is a leading social entrepreneur and passionate change-maker who has spent his career fighting exclusion and inequality.

With a background in journalism, he has founded several initiatives, including The Big Issue in Scotland and International Network of Street Papers. He is best known, however, for establishing the Homeless World Cup: under his leadership, it has grown into a globally recognised brand that has changed the lives of over a million homeless people around the world.

This year he established his latest venture which is a discussion forum with a huge ambition – to create a new, more inclusive economic system that brings together the efforts of social innovators across the world. The New Ism will invite these trailblazers to debate across several formats how to create sustainable and widespread change.

Other Speakers

Catherine Wilton

Transformation Associate, NHS Horizons; England

Catherine Wilton is on secondment to the Horizons team led by Helen Bevan from the Coalition for Collaborative Care (C4CC) of which she was Director for 3 1/2 years. C4cc is a national partnership of 53 organisations seeking to promote person- and family-centred care through better conversations, co-production and community development.

Catherine’s career has spanned national roles in government, health and social care, education and the voluntary sector. Outside the day job, she runs a Timebank in her local area and was an elected member of Reading Council for eight years, holding the post of Cabinet member for culture and sport.

Helen Bevan

Chief Transformation Officer, NHS Horizons; England

Helen has been supporting quality improvement within the health and care system for nearly 30 years. She has led and facilitated many nationwide initiatives to improve care, including in cancer services, urgent and emergency care, services for people living with dementia and care in the community.

Helen has demonstrated a constancy of purpose and resilience to stay within the system over the years that is rare in internal change agents. She has managed to keep learning, growing and delivering change. Over time, her focus has shifted from managing big programmes of change to approaches that mobilise and build energy and commitment to change on a very large scale.

Helen has an ability to connect directly with thousands of frontline staff and patient leaders. She is one of the top social influencers in healthcare globally, reaching more than a million people each month through her social media connections, virtual presentations, commentaries and blogs.

Kate Pound

Collaborative Manager, NHS Horizons; England

Kate specialises in the design thinking processes and facilitation of large scale transformation programmes across health and care systems, and has key skill in developing and supports large communities to deliver change. She started nursing aged 16 as a Cadet Nurse at Grimsby Hospital; she went on to complete her training at Bristol doing a BSc Hon in nursing, and then her MSc in advanced nursing and MPhil at Nottingham looking at Discharge Planning from Acute Hospitals.

Before joining Horizons in 2014 Kate worked as a Quality Improvement Lead at Nottingham University Hospitals NHS Trust (NUH) where she led many large change programmes, including the emergency pathway redesign and imaging pathways. As the Collaborative Manager Kate works on a national improvement programme focusing on Continuing Healthcare, she is also involved in The School for Change Agents, and The Perceptions of Nursing.

Tracy Webb

Head of Q Lab, The Health Foundation; England

Tracy Webb is Head of Q Lab at the Health Foundation. She is leading the Health Foundation’s work on designing, developing and scaling the Q Lab; a new initiative that brings together hundreds of health and care professionals, academics and patients to help tackle complex problems faced by the health sector. Before this Tracy was Assistant Head of Patient Choice at NHS England where she worked on national programmes to improve choice and personalisation. Prior to this Tracy held a number of operational management roles in Leeds Teaching Hospitals, including General Manager for outpatients and Service Manager for Women.

Ruth Glassborrow

Director of Improvement, Healthcare Improvement Scotland; Scotland

Ruth Glassborrow is the Director of Improvement at Healthcare Improvement Scotland. She leads the ihub which enables the redesign and continuous improvement of health and social care across Scotland.

Before joining Healthcare Improvement Scotland, Ruth worked in the Scottish Government providing strategic leadership for a portfolio of programmes focused on delivering sustained improvements across dementia and mental health services. Prior to this she held a range of senior management positions in health and social care around the UK. Ruth has a Masters in Public Administration and a Masters in Leadership (Quality Improvement) and is a Health Foundation GenerationQ fellow.

Kay Cordiner

Value Management Lead, NHS Highland; Scotland

Kay served for many years as an award-winning nurse leader in NHS Highland before devoting herself full time to quality improvement work there. She has led successful projects to improve patient safety and care efficiency and is a certified Lean leader.

Jeff Rakover

Senior Research Associate, Institute for Healthcare Improvement; USA

Jeff’s research at IHI focuses on defining and improving value delivered by healthcare systems through a focus on measurement, management, and innovation. He also has worked in areas including improvement for obstetrical care and ambulatory safety.

Jeff holds a Master’s in Public Policy from the Harvard Kennedy School of Government (2012) and graduated from Harvard College in 2006.

Kathryn Greaves

Senior Improvement Manager, 1000 Lives Improvement Service; Wales

Kathryn qualified as a midwife in 2005 from Swansea University and has worked in a number of areas within maternity services. In February 2015, she was appointed as the Clinical Risk Manager Abertawe Bro Morgannwg University Health Board, responsible for assessing risk and supporting the governance of maternity services.

In December 2016, Kathryn was appointed as National Project Lead: Safer Pregnancy. The national safer pregnancy project supports the National Stillbirth Working Group within the Maternity Network. In March 2017 Kathryn was appointed as OBS Cymru National Lead Midwife for 1000 Lives Improvement.

Elinore Macgillivray

Senior Improvement Manager, 1000 Lives Improvement Service; Wales

Elinore attended Bournemouth University, qualifying as a midwife in 2001. Spent 6 years working at the John Radcliffe Hospital in Oxford, with an interest in management of high risk pregnancy and birth.

Elinore moved to South Wales in 2007, and took the position of labour ward coordinator.2010 to 2013, Elinore was the midwifery lead for the Obstetric and Gynaecology teaching of undergraduate medical students, with an interest in training and education within healthcare. This led to a quality improvement role within Cwm Taf. Elinore was appointed as the OBS Cymru National Lead Midwife in December 2016 for 1000 Lives Improvement.

Sumantra Ray

Founding Chair and Executive Director, NNEdPro Global Centre for Nutrition and Health in Cambridge, Co-Founder of BMJ Nutrition, Prevention and Health; England

Sumantra ‘Shumone’ Ray is a medical doctor and registered nutritionist, with interests in nutrition, cardiovascular disease and medical education. Since 2008, Shumone has been Founding Chair and Executive Director of the NNEdPro Global Centre for Nutrition and Health. He also works for the Medical Research Council as a Senior Clinician Scientist in nutrition and vascular studies, as well as the UK National Diet and Nutrition Survey Lead Clinician (Public Health England).

He is Co-Lead of a GCRF Flagship Project in India on education, empowerment and entrepreneurship leading to improved human nutrition, health and wellbeing. In 2018 he became the Founding Co-Chair, along with the British Medical Journal (BMJ) Group, of BMJ Nutrition, Prevention and Health.

Cat Chatfield

Quality Improvement Editor, The BMJ; UK

Cat is a GP and the Quality Improvement Editor for The BMJ, working in partnership with, and funded by, the Health Foundation to publish a series of articles supporting clinicians to improve healthcare.

Prior to this, she created resources to teach and support clinicians to undertake QI work as Clinical Lead for BMJ Quality and briefly edited BMJ Quality Improvement Reports (now BMJ Open Quality). Cat has been involved in QI since undertaking a Darzi leadership fellowship during which she created leadership and QI development projects for doctors in training in the London Deanery.

Will Warburton

Director of Improvement, The Health Foundation; UK

Will is Director of Improvement at the Health Foundation, responsible for an ambitious programme of activity and funding to build improvement capability, and test and evaluate improvements. Initiatives include Q, connecting people with improvement expertise across the UK, and collaboration with Cambridge University to establish The Healthcare Improvement Studies Institute.

Will was previously Forum Director for the World Innovation Summit for Health, and Operational Director at the Centre for Health Policy at Imperial College London, where he is an honorary research fellow. Will also worked as a NHS manager, and undertook the GenerationQ Fellowship in leadership and quality improvement.

Shaun Maher

National Clinical Lead for Person-Centred Care, The Scottish Government, Health and Wellbeing Directorates; Scotland

Shaun is a leading voice in the “What Matters to You?” international movement. He is a nurse by profession and has more than 25 years experience of working in various roles in the NHS. He is a Scottish Quality and Safety Fellow and Principal Educator with NHS Education for Scotland. He has experience of leading WMTY work in his clinical role and latterly developing and leading the work nationally in Scotland. He has promoted and presented at home and abroad on the topic of person-centred approaches to care and systems. He is passionate about the potential improvements to be gained, collectively and individually, from taking a more people-focused approach to our systems.

Anders Vege

Head of Section for Quality Improvement, Norwegian Institute of Public Health; Norway

Anders is a senior nurse with 30 years experience in the Norwegian healthcare system.  He has been a leading figure in the WMTY movement inspiring action all over the world. Anders held the first ever national WMTY day in Norway in 2014, a practice that initially spread to Scotland and then on to 31 countries and more than 2000 healthcare teams in 2018. He also leads a national collaborative in Norway to re-design care pathways for older people.

Pedro Delgado

Head of Europe and Latin America, IHI; USA

Pedro Delgado, MSc, Head of Europe and Latin America Regions, Institute for Healthcare Improvement (IHI), has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy.

From work on reducing C-sections in Brazil, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement.

Amar Shah

Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT); England

Dr Amar Shah is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality at ELFT, including quality improvement, quality assurance, quality control and quality planning.

He is the lead for quality improvement at the Royal College of Psychiatrists, and the national QI lead for the mental health safety improvement programme run jointly by NHS Improvement and CQC.
He is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world.

Michael Holland

Medical Director, South London and Maudsley NHS Foundation Trust; England

Dr Michael Holland is Medical Director at South London and Maudsley NHS Foundation Trust and works as a liaison psychiatrist at Guy’s Hospital. He was previously Deputy Medical Director and Chief Clinical Information Officer, leading the Trust’s implementation of revalidation. A Non-Executive Director at Recovery Focus, Dr Holland is also a visiting Senior Fellow at London School of Economics where he teaches a course on quality management in healthcare. He was a Fellow at the NHS Institute for Innovation and Improvement. He has also worked as an Improvement Advisor to the improvement programmes delivered in NHS South West and NHS South.

James Mountford

Director of Quality at Royal Free London FT; England

James Mountford, Director of Quality at Royal Free London FT leads an ambitious system wide improvement journey at RF. In the past he worked for McKinsey and completed a Harkness Fellowship at IHI.

Makhani Purva

President, Association of Simulated Practice in Healthcare; UK

Dr Makani Purva is President of Association of Simulated Practice in Healthcare, and the Interim Chief Medical Officer and Director of Simulation at Hull and East Yorkshire Hospitals NHS Trust, UK.

Makhani is the Chair of the National Standards for Simulation based education committee and has led the creation of the ASPiH accreditation framework for simulation in the UK. She is an Honorary Reader at Hull York Medical School and the joint Editor of the METRIC journal. She is on the editorial board of the BMJ-Simulation and Technology enhanced learning, has published widely and speaks nationally and internationally.

Isabel Rodrigo

Phd MD. Complejo Hospitalario de Navarra (Navarra Complex Hospital); Spain

Isabel Rodrigo is a Ph.D. in Science. Medical Doctor in Preventive Medicine and Public Health. Master in Quality of Health Care and in Patient Safety. She is currently Head of the Support Clinical Care Management and Continuity of Care Department of the Navarra Hospital Complex. Previously she has been head of the Research and Knowledge Management Unit, Head of the Clinical Care Analysis and Control Department and Responsible for the Patient Safety Strategy of Navarra.

Isabel has won 10 National and International Awards, had 35 articles published and participated in 9 National Funded Research Projects. She is a Certified Senior Assessor for EFQM and teaches in a number of different quality programs.

Harish Kumar

Senior Program Director, Jhpiego; India

Harish Kumar, a pediatrician by training, has 38 years of experience in clinical and program management. He has worked with Government of India for 23 years and with UN systems for 12 years including the India offices of the WHO, UNICEF and UNDP as well as the WHO Bangladesh office. Dr. Kumar has authored 25 publications, and has contributed to the development of more than 20 national guidelines and training packages. He has supported adaptation and/or trainings on integrated management of childhood infections (IMCI) in countries across Asia, Africa and Europe. Under his leadership, several innovations are being scaled up in India.

Will Duffin

General Practitioner, Wellspring Surgery, Bristol; England

Dr Will Duffin is an adventurous and innovative General Practitioner with interests in leadership, technology and global health. His diverse projects include setting up a teledermatology service for Cornwall, leading on a health promotion program for indigenous crew on a major reality TV show in the South Pacific and developing vocational training for GP’s in Myanmar. He also teaches effective consultation skills for the University of Bristol and provides regular medical cover for commercial expeditions.

Stephen Swensen

Medical Director, Leadership and Organization Development, Mayo Clinic; Professor of Radiology, Mayo Medical; Senior Fellow School, Senior Fellow, Institute for Healthcare Improvement; USA

Dr. Stephen Swensen is the Medical Director for Leadership and Organization Development and a Professor in the Mayo Clinic College of Medicine. From 2005-2012 he served as the Director for Quality and Associate Dean for Value. Under his leadership, the Quality Academy and the Value Creation System were established. More than 35,000 colleagues have been certified as Bronze, Silver or Gold Quality Fellows. Dr. Swensen has been conferred the Diamond Quality Fellow Lifetime Achievement Award.Dr. Swensen chaired the Department of Radiology from 1998-2006. His leadership team used Lean-Sigma and Baldrige methods to improve the value of care for patients provided by 1,200 staff who performed more than one million exams annually. During his tenure the department was recognized as the No. 1 radiology practice in the USA (Medical Imaging) and the most Patient-Centered (Diagnostic Imaging). Dr. Swensen has served as a Director on three Boards and as a member of the Mayo Clinic Management Team and Clinical Practice Committee. He holds a Masters of Medical Management from Carnegie Mellon University’s Heinz School. Dr. Swensen is a trained Executive Coach. He received his MD from the University of Wisconsin. His residency training was at the Mayo Clinic and his Thoracic Radiology Fellowship at Harvard Medical School, Brigham and Women’s Hospital.

Jessica Perlo

Director, Joy in Work, IHI; USA

Jessica Perlo is the Director of the Institute for Healthcare Improvement’s Open School, a global interprofessional community that provides health students and professionals with the skills to become change agents in health care. Jessica holds a Bachelors in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. She is trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For over ten years she’s worked in health professional program development and quality improvement at both Harvard’s Academic Medical Centers and at IHI. Jessica leads IHI’s effort to mobilize students to take action to improve the health of populations and achieve the Triple Aim. She is also a member of the Leadership Team of 100 Million Healthier Lives, a health equity social movement convened by IHI, and serves as the Director of IHI’s Joy in Work Portfolio.

Bernadette Eather

National Manager, Clinical Quality and Patient Safety Ramsay Health Care; Australia

Dr Eather is the National Manager of Clinical Quality and Patient Safety, Ramsay Health Care Australia, where she is responsible for the strategic oversight of clinical incident management, quality improvement, data analytics in patient safety and clinical policy and procedure. She was the former Director of Patient Safety for NSW Health at the Clinical Excellence Commission, where she was responsible for the State-wide patient safety program. She has worked in health care for 30 years in a range of clinical, operational, and clinical governance roles. She is passionate about patient safety, sharing lessons learned, and promoting safe, high quality and reliable care.

Carol Atmore

General Practitioner Researcher, Department of General Practice and Rural Health, University of Otago, Dunedin; New Zealand

Dr Atmore is a general practitioner and health services researcher based in the Department of General Practice and Rural Health, University of Otago, in Dunedin, New Zealand. She also holds roles in health service management and leadership at local, regional and national level within the New Zealand health system. She has led health system service redesign to integrate community care, primary care, mental health and hospital services, including the strengthening of local networks between smaller and larger hospitals. Her interests include health system redesign, integrated care, rural health and regional networks.

Gill McVicar

Director of Transformation and Quality Improvement, NHS Highland; Scotland

Gill has a clinical background, trained as a nurse, midwife and in community health as well as health economics. She left clinical practice in order to focus on quality improvement and then went into clinical and general management, latterly holding the post of Director of Operations for rural Highland due to a deep interest in remote and rural issues. She is now Director of Transformation and Quality Improvement which allows her to focus on her passion of continuous improvement, empowerment, mentoring and people development. She is a certified Lean Leader and Coach.

Clare Morrison

Senior Clinical Quality Lead, NHS Highland; Scotland

Clare Morrison is Senior Clinical Quality Lead at NHS Highland. She is currently leading the development of NHS Near Me, and has a special interest in delivering services in remote and rural areas. Clare is a Scottish Quality & Safety Fellow, a graduate of the Intermountain Advanced Training Program in quality improvement, and has completed the Highland Quality Approach Lean training. By profession, Clare is a pharmacist with extensive experience of developing pharmacy services and improving medicines safety. She is a Fellow of the Royal Pharmaceutical Society and was awarded an MBE for services to healthcare in 2018.

Dennis van Veghel

Managing Director at NHR (Netherlands Heart Registrations); The Netherlands

Dennis van Veghel is board member (COO) of the Netherlands Heart Registry, an integrated quality improvement organization driven by cardiologists and cardiothoracic surgeons in Dutch heart care. Educated in healthcare management and heaving a broad experience in successfully improving healthcare by using VBHC as a philosophy and methodology, he is also PhD candidate performing research regarding the implementation of VBHC.

Chris Howroyd

Director of Service Development, SH:24; UK

Chris is Director of Service Development at SH:24. Prior to joining SH:24 he was Head of Health at the Design Council. He is a trained product designer and is passionate about products and services that make a difference to people’s lives. He has worked in both the private and public sector and has designed everything from toys to catheters. Whilst at the Design Council he directed three national open innovation programmes and has spent the last ten years working with frontline staff in the NHS. He has a breadth of experience of inspiring and managing design-led thinking in the NHS.

Mollie Courtenay

Service Designer specialising in healthcare; UK

Mollie is a service designer specialising in healthcare. After gaining a first class degree in Graphic Design from Kingston University she worked at Design Council using design-led approaches to tackle public health challenges.

Mollie has previously led a multidisciplinary design and development team at Mindwave Ventures developing digital products and services for NHS Trusts, charities and national bodies. She has also run design research projects in social and maternity care settings across the UK.

Mollie has worked with SH:24, meeting with hundreds of users including clinicians, receptionists and end users in order to develop award-winning, user-centred services which are commissioned throughout the UK.

Nigel Hart

Senior Lecturer, Queen’s University Belfast & Associate Director (Quality Improvement) Northern Ireland Medical and Dental Training Agency

Dr Nigel Hart is a clinically active GP with roles in undergraduate education and GP training. He has worked as a GP Partner where he applied skills learned in his former career working in the IT industry or a multinational chemical company. He has many years’ experience of applying Continuous Improvement skills gained in industry to the setting of healthcare.

Frank Federico

Vice President Senior Safety Expert, Institute for Healthcare Improvement (IHI); USA

Frank Federico, Vice President and Senior Safety Expert IHI, has been working to improve patient safety since the beginning the movement. He has been the senior lead in a Pfizer funded grant to optimise medications in primary care in the US.

Aravindan Veiraiah

National Clinical Lead, Improvement Hub, Healthcare Improvement Scotland; Scotland

Dr Aravindan Veiraiah is the National Clinical Lead for SPSP Medicines, which is a team of four tasked with improving medicines safety in Scotland. He is also a Consultant in Acute Medicine and Toxicology, and his clinical roles include management of acutely ill medical patients and providing advice on poisons management throughout the UK. He completed the Scottish Patient Safety Fellowship in 2015, holds Membership of the Royal Colleges of Physicians in London and Edinburgh, and has specialist training in Clinical Pharmacology, Therapeutics and Toxicology.

Liv Finne Nybø

Department manager, Health care sector in Voss municipality; Norway

Liv is the department manager, Residential Unit for Adults with Disabilities, Health care sector in Voss municipality. She has a Masters in Cultural Science and is a Red Cross Volunteer Coordinator.

Andrew Cooper

Programme manager, communications for improvement, Aneurin Bevan University Health Board; Wales

Andrew Cooper is programme manager for communications for improvement at the Aneurin Bevan Continuous Improvement Centre (NHS Wales). For the last ten years, he has led strategic communications for national healthcare improvement campaigns in NHS Wales, as well as communications functions for both 1000 Lives Improvement and Public Health Wales. He is also an honorary senior research associate with Swansea University and has published on the role of communications in quality improvement.

Tina Lynge Lyngbye

Director, Senior Advisor, Danish Society for Patient Safety; Denmark

Tina Lynge is the Chief Consultant, Director and Improvement Expert at the Danish Society for Patient Safety RN. She has a Diploma in Management and a Masters in adult education and learning from Roskilde University. Tina has many years of experience with quality and patient safety work in health care at different levels, both as Manager and Director. She has an in-depth and broad knowledge of the improvement method, improvement work and implementation in practice, from the perspective of both a clinical nurse, the Faculty of Patient-Safe Hospital, and as Director for large community programme. Tina is a member of the International faculty at IHI, and works with Qatar NPSC.

Sarah Henderson

Assistant Director, Improvement Programmes, The Health Foundation; UK

Sarah is Assistant Director of Improvement Programmes at the Health Foundations and provides leadership and oversight to the organisation’s funding programmes. She is particularly focused on the challenges of scaling in health care and leads the organisation’s work on exploring social franchising and other scaling mechanisms in practice. Sarah was previously Director of Operations at the HELIX Centre, a collaboration between Imperial College London and the Royal College of Art, which brings designers, clinicians, engineers and business experts together to solve complex health challenges. Prior to this, Sarah was a Policy Fellow at the Institute of Global Health Innovation, Imperial College London and has a background in operational NHS management.

Danielle Wilde

Group Lead Dementia, Royal Free London NHS Foundation Trust; England

Danielle Wilde is an Occupational Therapist with 10 years’ experience working in dementia care. As Group Dementia Lead, Danielle has strategic, operational, clinical and educational responsibilities for one of the country’s largest foundation Trusts, Royal Free London, employing over 10,000 staff members.

She has spoken on the topic of dementia care in hospitals at events including National Dementia Congress, Alzheimer’s Society Annual Conference, Houses of Parliament and Dutch Government Ministerial visits. Danielle has written 2 books on dementia in hospital for carers, one educational book for staff and sits on the Editorial Advisory Board of the Journal of Dementia Care.

Tom Downes

Clinical Lead for Quality Improvement , Sheffield Teaching Hospitals and Health Foundation IHI Quality Improvement Fellow (2009-10); UK

Tom Downes is Clinical Lead for Quality Improvement at Sheffield Teaching Hospitals and a Health Foundation Quality Improvement Fellow of the Institute for Healthcare Improvement. His interest is developing the capability to enable the transformative redesign of complex healthcare systems. Tom has facilitated the redesign of frailty care in Sheffield. He coaches frontline staff in a ‘Big Room’ to test and implement innovative system design. The Frailty Assessment Unit and novel flipped approach of ‘Discharge to Assess’ have been discovered in this work. Tom leads the Flow Coaching Academy programme developing a network of Flow Coaching Academies across the UK.

Frances Wiseman

Assistant Director of Improvement, The Health Foundation

Frances Wiseman is Assistant Director of Improvement at the Health Foundation where she leads the work on leadership development and building capacity and capability in improvement through a number of national improvement programmes. A past participant on the GenerationQ fellowship in leadership and quality improvement, Frances is also a nurse, and has over 25 years’ experience working with and in the NHS, in clinical, commissioning, planning and leadership roles.

Bev Matthews

Transforming Perceptions Lead, NHS Horizons; England

As the Programme Lead for Transforming Perceptions of Nursing and Midwifery, Bev is creating the conditions for nurses and midwives to have the support to build positive perceptions for themselves and their professions. She is developing a virtual community for sharing, learning, networking and connecting to reverse the current decline in recruitment and retention, using diverse approaches for engagement such as virtual hackathons, crowdsourcing and zoom sessions.

Bev is a Registered Nurse who has recently completed a Return to Practice course; she continues to remain clinically connected by working on the frontline at weekends. She was voted ‘Top Mover and Shaker’ for her work in raising awareness of the need for organ donation and transplantation, and received a Highly Commended HSJ award as part of a team developing a year of care commissioning approach for people with complex care needs.

Bev also enjoys walking her dogs, being around horses and going to the cinema.

Anne Weber

Anthropologist, program lead “Safe Senior”, Danish Society for Patient Safety; Denmark

As a social anthropologist, Anne Weber has designed and developed initiatives and programmes that aim to include vulnerable citizens in community based work and social life.

Graham Ellis

National Clinical Lead for Older People and Frailty, Healthcare Improvement Scotland; Scotland

Professor Graham Ellis is a Geriatrician in Lanarkshire where he has been a consultant for over 10 years now and is a clinician with the Hospital at Home service. He is an honorary senior clinical lecturer with the University of Glasgow and an honorary professor with Glasgow Caledonian University’s School of Health and Life Sciences. He also has a research interest in the organisation of acute services for older people.

Paul Smith is an Associate Improvement Advisor for the Acute Care Portfolio within the improvement hub. A Senior Charge Nurse in mental health by background, he has had considerable experience of integration within adult mental health. Passionate about quality improvement, Paul is a Scottish Improvement Leader graduate who is currently leading on the Frailty at the Front Door Collaborative.

Don Goldmann

Chief Scientific Officer, Emeritus, and Senior Fellow, IHI; USA

As Chief Scientific Officer, Emeritus, and Senior Fellow at IHI, Dr. Goldmann works to deepen IHI’s credibility and influence in improvement science and related disciplines. He draws from his experience across the entire continuum of translational research, including bench science, infectious disease epidemiology, clinical trials, and implementation/quality improvement research. Internally, he works to ensure the rigor of IHI’s results-oriented work, and to disseminate these results in presentations and peer-reviewed publications. He explores new ways to teach and learn and brings best educational practices and promising innovations to in-person and distance-learning programs. He is lead faculty for a MOOC, developed in collaboration with HarvardX, on Practical Improvement Science. He advocates for closer integration of improvement science, informatics, and technology, with the goal of accelerating progress towards equity and population health. Dr. Goldmann serves on the AHRQ National Advisory Council, and the Boards of AcademyHealth, and the Institute for Medicaid Innovation. He is Professor of Pediatrics, Harvard Medical School, and Professor of Immunology and Infectious Diseases, and Epidemiology, Harvard T.H. Chan School of Public Health.

Sara Long

Clinical Fellow, Aneurin Bevan Continuous Improvement; Wales

Dr Sara Long is a specialist trainee in geriatric medicine who has worked in South Wales since qualifying from Oxford University Medical School in 2008. She has an interest in how healthcare professionals can use creative thinking to change the way they communicate with each other and patients, and was delighted to have the opportunity to explore this during her year completing a Welsh Clinical Leadership Fellowship in 2017-2018.

John Boulton

Executive Director of Continuous Improvement, Aneurin Bevan University Health Board, Wales

Dr John Boulton is currently executive director of Continuous Improvement at Aneurin Bevan University Health Board (ABUHB) in Wales. When working as a rheumatologist John became interested in quality improvement methodologies and was awarded a Health Foundation Quality Improvement fellowship at the IHI in 2012.

He has previously worked in Qatar as lead for quality improvement, working to support the patient safety and corporate flow work within Hamad Medical Corporation collaborative. John is currently European faculty for the IHI Improvement Coach Programme.

Dominique Allwood

Consultant in Public Health and Quality Improvement, Imperial College Healthcare NHS Trust; England

Dominique is Assistant Director of Improvement at the Heath Foundation and Consultant in Public Health Medicine and Quality Improvement at Imperial College Healthcare NHS Trust. Dominique is a doctor by background and has spent 14 years working in various parts of health care including provider and commissioner organizations, think tanks and national bodies and held a variety of roles. She is passionate about improving health and care and her interests and portfolio include quality improvement, developing networks, increasing user involvement, population health and the role of the NHS in improving health. Dominique was named one of HSJ’s Rising Stars in 2015 and has previously completed a Darzi Fellowship in Clinical Leadership and Service Improvement.

Bob Klaber

Consultant General Paediatrician and Deputy Medical Director, Imperial College Healthcare NHS Trust; England

Bob is a Consultant General Paediatrician & Deputy Medical Director at Imperial College Healthcare NHS Trust, who also trained as an educationalist alongside his postgraduate paediatric training in London. Bob has a strong interest in individual and systems learning, behavioural insights work and leadership development.
Since 2015, Bob has been leading an ambitious project to create a culture of continuous quality improvement programme across Imperial.

Bob is also a strong advocate for child health and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London ( , which is focused on developing whole population integrated care models of service and training within paediatrics and child health.

Sibylle Erdmann

Chair, London Neonatal Parent Advisory Board and founding member of Q, a healthcare improvement initiative led by the Health Foundation

Sibylle Erdmann works with the London Neonatal Operational Delivery Network, chairing the network parent group. Through UCLPartners, she became a founding member of Q, a healthcare improvement initiative led by the Health Foundation. Sibylle is writing about healthcare decisions for children for her professional doctorate. Both her children have complex healthcare needs. In her work representing carers and patients, Sibylle combines her doctorate research with her insights gained from many years of lived experience, which started with 400 wards rounds. Prior to that, Sibylle worked for 15 years consulting organisations on topics such as employee engagement in various countries.

Janet Anderson

Reader of Healthcare Improvement, King’s College London; England

Janet Anderson is a human factors psychologist with clinical experience and a high-profile research programme in health care quality improvement. Her research is multi-disciplinary, draws on psychological and organisational theories and knowledge and is focused on designing systems to support safe human activity. Her expertise is evidenced by many invited national presentations and advisory activities, including to the UK Parliamentary and Scientific Committee, and internationally in, for example, Scotland, Norway, Sweden, France, and Australia. She is recognised for specialist expertise in the theory and practice of organisational resilience and is Director of the Centre for Applied Resilience in Healthcare.

Al Ross

Lecturer in Behavioural Science, University of Glasgow; Scotland

Amelia Brooks

Senior Director for Patient Safety Europe, Institute for Healthcare Improvement (IHI); USA

Amelia Brooks, Senior Director for Patient Safety, Europe, has been involved in improving patient safety in the NHS and now through IHI.

Amelia is a human factors expert and has led and coached improvement teams. She is also a contributor to the development of the framework and faculty for the Patient Safety Executive Development program.

Göran Henriks

Chief Executive of Learning & Innovation, Jönköping County Council; Sweden

Chief Executive of Learning & Innovation, Jönköping County Council; Sweden

Göran Henriks is Chief Executive of Learning and Innovation at Qulturum in Region Jönköping County, Sweden. Mr. Henriks academic background is in Psychology from the University of Lund, and worked as a child psychologist. He holds a Master’s degree in Business Administration from University of Gothenburg. He worked as a child- and school psychologist during 1976-1983. Between 1978 and 2000 he was also engaged in top sport as he was coaching national teams in basketball.

Mr. Henriks has more than thirty years’ experience of management in the Swedish healthcare system. He is a member of the Region Jönköping County’s Top Management and Strategic Group. Göran is a board member of the Swedish Institute for Quality, SIQ. and the chairman of the South East Health Care regions Quality registers centre. He is also the chairman of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement. Göran is also appointed as a Senior Fellow at the Institute of Health Care Improvement. He is also appointed as professor in Quality Management at University of Yerevan, Armenia.

Göran Henriks is appointed as keynote speaker and teacher at many national and international conferences, such as the International Forum of Quality and Safety, APAC and the international ISQUA conference. He has written articles about balanced scorecard, learning, access and spread, and improvement of quality in cancer care.

Maria Smitmanis Lyle

Project Coordinator and Operations Developer, Centre for Psychiatry Research, Department of Clinical Neuroscience, Karolinska Institutet; Sweden

Andrea Marshall

Director, Communications and Public Affairs, organisation Ontario Shores Centre for Mental Health Sciences

Andrea Marshall is a seasoned public relations professional with 15 years’ experience in both private and public sector industries. Currently, she is Director, Communications, Volunteer Services and CEOD at Ontario Shores Centre for Mental Health Sciences (Ontario Shores), a public specialty hospital that provides specialised assessment and treatment services for people living with complex mental illness.

Ms. Marshall is responsible for developing, implementing and evaluating corporate communications strategies and organisational development programs in areas such as stakeholder relations, employee engagement, brand and reputation management, leadership development and workplace culture.

As part of her portfolio she provides leadership for the Centre of Education and Organisational Development (CEOD) as well as Volunteer Services, Spiritual Care and Conference Place.

Prior to Ontario Shores, Ms. Marshall worked at Ontario Pharmacists Association and Edelman Public Relations.

Ms. Marshall is second Vice-President of the Board of Directors for the Denise House, an organisation in Durham Region that provides shelter and support for abused women and children.

Christopher Parshuram

Physician and Senior Scientist, Department of Critical Care Medicine, Hospital for Sick Children

Dr. Parshuram is a Safety Scientist with formal training in clinical epidemiology, clinical pharmacology and expertise in cardiac arrest prevention, drug safety, and resident fatigue. His methodologic and practical expertise includes clinical trials, health services research and survey design. He collaborates widely and leads major projects with the Canadian Critical Care Trials Group, and has received funding from the Heart and Stroke Foundation of Canada, The Canadian Institutes of Health Research, and The Society of Critical Care Medicine.

Andrea Doric

Clinical Lead – Clinical Deterioration & Resuscitation, Eastern Health; Australia

Andrea is an experienced clinical leader in large scale change and translation of evidence into practice. An Intensive Care Nurse with extensive ICU outreach experience, Andrea works with the Clinical Deterioration Expert Advisory Committee to design, implement, measure and monitor recognition and response to clinical deterioration across the health service.

Calum McGregor

Clinical Lead Acute Care Portfolio, Health Care Improvement Scotland; Scotland

Dr Calum McGregor was appointed Clinical Lead for Acute Care in October 2017. In this role he provides clinical advice and quality improvement knowledge to teams in Acute Care, focusing on reducing harm and developing reliable processes of care.

Calum is a consultant in general and acute medicine, working in NHS Lanarkshire. He is a Scottish Patient Safety Fellow and Clinical Lead for Deteriorating Patients in Wishaw General. As clinical lead he has led and supported the implementation of sepsis and deteriorating patient improvement projects.

Jafet Arrieta

Project Director, IHI; USA

Jafet Arrieta, MD, MMSc, is a Project Director and Improvement Advisor for the Institute for Healthcare Improvement (IHI). She supports the development and implementation of quality improvement projects across Latin America and the United States, teaches QI methods, and provides coaching and support to leaders, managers, and team members throughout the implementation of their projects.

She has extensive experience in operational, oversight, management, and leadership roles within the areas of public health, quality improvement, and health systems strengthening across different low-, middle-, and high-resource settings.

Dr. Arrieta previously served as Improvement Advisor for the Latin American Consortium for Innovation, Quality and Safety in Healthcare (CLICSS), leading the implementation of two multi-country QI collaboratives aimed at reducing the incidence of healthcare-associated infections in Latin America, and as Director of Operations for Partners In Health Mexico, helping establish a public-private partnership with the Ministry of Health of the state of Chiapas aimed at improving access to high quality care in one of the most underserved regions of Mexico.

She is a third-year student in the Harvard T.H. Chan School of Public Health Doctor of Public Health program, and holds a medical degree from Tecnologico de Monterrey School of Medicine, and a Master of Medical Sciences in Global Health Delivery degree from Harvard Medical School.

Peter Van der Meer

CEO, Albert Schweitzer hospital, Dordrecht, the Netherlands

Since October 1st 2015 Peter Van Der Meer has been CEO of the Albert Schweitzer hospital. Since 1991 he has been actively involved in healthcare as a member of the board of the Leyenburg Hospital in the Hague and the medical Center Haaglanden in the Hague. He was vice president of the board of the Onze Lieve Vrouwe Gasthuis (OLVG) in Amsterdam. Peter has a background in accountancy and  information management (University Nyenrode).

Jane Evans

Director, Quality, Planning and Innovation, Eastern Health; Australia

Jane Evans, Director, Organisational Redesign and Performance Excellence at Eastern Health is responsible for the development and implementation of the redesign program and methodology across all Eastern Health sites and programs to ensure Performance Excellence.  

Previously, Jane was Manager, Health Reform Programs, Department of Health where she was responsible for the development and implementation of the Redesigning Hospital Care Program across Victoria. Jane was named as one of the 2017 Top 50 Public Sector Women (Victoria) which recognises the exceptional female leaders building high performing teams and transforming the communities across Local and State Government and Statutory Authorities, in the Victorian Public Sector.

Gerald Sendlhofer

Head of Department for Quality and Risk Management, University Hospital Graz, Graz Austria

Gerald Sendlhofer has been Head of the Department for Quality and Risk Management at the University Hospital Graz, Austria since 2009. He is also a scientific co-worker at the Research Unit for Safety in Health, Medical University of Graz, Austria and winner of the European Quality Leader Award 2015 (European Organization for Quality EOQ).

Dave Dongelmans

Intensivist, Amsterdam University Medical Centers, The Netherlands

Dave Dongelmans is an intensivist and researcher at the Amsterdam university medical center. He is in the board of the Dutch national intensive care audit organisation. His areas of interest are quality of care and implementation on hospital and national level.

Alison Gale

Consultant Obstetrician and Gynaecologist/Director of Medical Education, Lancashire Teaching Hospitals; England

Dr Alison Gale MB ChB, FRCOG, MMedEd, FAcadMEd is a Consultant Obstetrician and Gynaecologist (2001 -) and Director of Postgraduate Medical Education at Lancashire Teaching Hospitals (2013 -).

She has held educational leadership roles at local, regional and national levels; including Training Programme Director, Health Education North West School of Obstetrics and Gynaecology; Simulation Lead for the Royal College of Obstetricians and Gynaecologists (2009-2016) and NACT UK Council representative for the North West (2014-2016). She is a current MRCOG Examiner and a member of the MRCOG Part 3 subcommittee.

Rikke von Benzon Hollesen

Improvement advisor and programme director, Danish Society for Patient Safety; Denmark

Rikke von Benzon Hollesen is an improvement advisor and programme director in the Danish Society for Patient Safety. She has a master degree of psychology and educational studies and former associate professor on learning in organisation at the Copenhagen Business School (University).

She was director of the national perinatal safety programme and improvement programme in Denmark. She was nurse educator at a large acute hospital, teacher at the nursing school and patient safety officer in the capital region of Denmark.

Aimee Protheroe

Programme Manager, RCP Quality Improvement (RCPQI), Royal College of Physicians; England

With a hospital background in improvement. Aimee Protheroe is an experienced programme manager having led UK-wide programmes of assurance and improvement for a number of years at the Royal College of Physicians (RCP).

As programme manager for RCP QI, Aimee’s remit is to enable the development of quality improvement capability in healthcare professionals, through the production of high quality resources and training materials that will support clinical teams to put QI theory into practice. Aimee is an active member of the Health Foundation Q Community.

Peter Lachman

CEO, ISQua; Ireland

Peter Lachman is the ISQua Chief Executive Officer. He was a Health Foundation Quality Improvement Fellow at IHI and developed the quality improvement programme at Great Ormond Street Hospital where he was the Deputy Medical Director.

Prior to joining ISQua, Peter was also a Consultant Paediatrician at the Royal Free Hospital in London. He is currently the National Clinical Lead for SAFE, an RCPCH programme and Lead International Faculty at RCPI in Dublin where he co-directs the Leadership and Quality programme. He is co-founder and Chairperson of Paediatric International Patient Safety and Quality Community.

Anette Nilsson

Development Strategist, Region Jönköping County, Sweden

Anette is a development strategist in Region Jönköping County. Her focus is improvement, big scale change, coaching, integration and innovation. She has experience from Qulturum working with leadership, coaching, improvement and innovation both nationally and internationally. From 2011-2015 she worked as a project manager at SALAR, Swedish Association of Local Authorities and Regions, with a national leadership program and big scale change.

She is the founder of Passion for life which won the first price in Social Innovation in Ageing 2014- The European Award Ashoka Changemakers in cooperation with King Baudouin Foundation. Today, her major focus is driving strategies for “Together for best possible health and equal care”.

Kathryn Paterson

Improvement Lead, Health & Work Support, Scottish Government; Scotland

Kathryn Paterson is the Improvement Lead for Health & Work Support.

Prior to this, Kathryn has worked in a range of quality improvement roles both in Scottish Government and the NHS. This has included working as an Improvement Advisor on the Children and Young People Improvement Collaborative and also the Scottish Patient Safety Programme.

Kathryn is a trained Improvement Advisor following completion of the Improvement Advisor Professional Development Programme (delivered by the Institute for Healthcare Improvement). She has an M.A (Honours) in International Relations from St. Andrews University.

Lee Middleton

Medical Officer, Glasgow Alcohol and Drug Recovery Service

Dr Lee Middleton is a medical officer for Glasgow Alcohol and Drug Recovery Service, specialising in the treatment of drug and alcohol dependence. She has a particular interest in improving blood borne virus testing rates and increasing both access to and engagement with treatment.

Gregor Smith

Deputy Chief Medical Officer for Scotland; Scotland

Dr Gregor Smith was appointed Deputy Chief Medical Officer for Scotland in October 2015. Prior to this he combined roles as a Senior Medical Officer in the Scottish Government and medical director for Primary Care in NHS Lanarkshire where he spent most of his clinical career as a GP. He is an Honorary Clinical Associate Professor at the University of Glasgow and Fellow of both the Scottish Patient Safety Programme and Salzburg Global. He is passionate about continuous quality improvement and innovation in healthcare, with a particular interest in person-centred care, shared decision making and working collaboratively.

Muir Gray

Director, Better Value Health Care; UK

Sir Muir has worked for the National Health Service in England since 1972, occupying a variety of senior positions during that time, including serving as the Director of Research and Development for Anglia and Oxford Regional Health Authority, and first establishing and then being the Director of the UK National Screening Committee. He founded the National Library for Health, and was the Director of Clinical Knowledge, Process, and Safety for the NHS (England) National Programme for IT, serving as the Director of the National Knowledge Service. He was the first person to hold the post of Chief Knowledge Officer of the NHS (England), also serving as the co-Director of the Department of Health’s Quality Innovation Productivity and Prevention (QIPP) Right Care Programme. Together with Sir Iain Chalmers, Muir was instrumental in establishing the Cochrane Collaboration.

Hugh McCaughey

Hugh McCaughey, Chief Executive, South Eastern Health and Social Care Trust; Northern Ireland

Hugh McCaughey is the Chief Executive of the South Eastern Health and Social Care Trust. He is a Non-Executive member of the Workforce Development Trust and Chair of the Northern Ireland Cancer Network. Hugh has experience in a range of Health and Social Care leadership positions and has a particular interest and passion in quality improvement, promoting safer care and improving population health and wellbeing. Hugh was also a member of the IHI Faculty for the STOP programme in Portugal.

Celine McStravick

Director, National Children’s Bureau (NCB)

Celine McStravick is a Director of the National Children’s Bureau (NCB), a leading research and development charity working to improve the experiences and life chances of children and young people especially the most vulnerable. NCB works to influence government policy, be a strong voice for young people, families and practitioners, and provide practical solutions on a range of social issues.

Celine has lead the campaign to introduce full implementation of OBA to Northern Ireland and recently hosted the Global OBA summit in Belfast attracting over 400 delegates and 38 international speakers . Celine is a member of the Public Health Agency’s Child Development Project Board and Co3 the leadership organisation for the third sector.

Diane Graham

Improvement Advisor for Person-centred Care, Healthcare Improvement Scotland; Scotland

Diane worked in NHS Ayrshire & Arran from 1996 as a Patient Focus and Public Involvement Manager prior to being appointed as Person-centred Care Manager in 2008. This role involved supporting the involvement of patients, families, carers and the community in healthcare decision making, service change and improving care experiences. In June 2015 she qualified as a Scottish Improvement Leader (ScIL) and joined Healthcare Improvement Scotland to lead the national Person-centred Health and Care Programme.

Sandro Luna

Medical Student, Columbia University Vagelos College of Physicians and organisation Surgeons; USA

Sandro Luna is a current medical student at the Columbia University Vagelos College of Physicians and Surgeons and an alumnus of Stanford University. His academic research focuses on including and uplifting the patient voice in health care conversations.

Lara Fairall

Head of the Knowledge Translation Unit, University of Cape Town Lung Institute, South Africa

Tracy Eastman

Director, PACK Global delivery, Knowledge Translation Unit, University of Cape Town / BMJ

David Hall

Consultant psychiatrist, Clinical lead, Scottish Patient Safety Programme; Scotland

Dr David Hall has been a Consultant Psychiatrist and Medical Manager in Dumfries for 24 years and has lead National Mental Health change programmes across Scotland for the last 12 years.

He is Clinical lead for the Scottish Patient Safety Programme and is a member of the RCPsych Patient Safety Group, and has contributed to a number of International Quality Improvement initiatives, including in Denmark, Australia and New Zealand. He is an IHI Faculty member. He has carried out a range of published research – including the epidemiology of suicide and para-suicide, and aetiology and management of psychosis.
He has extensive experience of presenting at major conferences nationally and internationally.

He is now a Member of the Board of Management of the Mental Welfare Commission for Scotland, with ongoing commitment to improve mental health services.

Catherine Wilton

Transformation Associate, NHS Horizons; England

Catherine Wilton is on secondment to the Horizons team led by Helen Bevan from the Coalition for Collaborative Care (C4CC) of which she was Director for 3 1/2 years. C4cc is a national partnership of 53 organisations seeking to promote person- and family-centred care through better conversations, co-production and community development.

Catherine’s career has spanned national roles in government, health and social care, education and the voluntary sector. Outside the day job, she runs a Timebank in her local area and was an elected member of Reading Council for eight years, holding the post of Cabinet member for culture and sport.

Anna Severwright

Citizen leader and Co-chair – Coalition for Collaborative Care; England

Anna Severwright is a citizen leader and Co-chair of the Coalition for Collaborative Care. She qualified as a doctor in 2011, but due to her worsening health was only able to work as a doctor for six months. She lives with multiple long-term conditions and has first-hand experience of disjointed care and the frustration of not being seen as a whole person.

Anna is passionate about people with long-term conditions being decision makers in their own care and she strongly values her independence, using direct payments so she has control over her care and her life.

Barbara Grey

Director of Quality Improvement and Slam Partners, South London and Maudsley NHS Foundation Trust; England

Dr Barbara Grey has a clinical background in Occupational Therapy. Extensive experience in organisational development, coaching and working with teams in difficulty. Over the last 2 years Barbara has worked with the medical director to lead the development of the QI programme in a large mental health trust with over 4500 staff using QI methodology as a method to achieve culture change. Barbara has led on the training and development of over 400 staff who are currently involved in QI, developed a new QI service for the organisation, and is leading the delivery of multiple QI projects across the organisation.

John Boulton

Executive Director of Continuous Improvement, Aneurin Bevan University Health Board, Wales

Dr John Boulton is currently executive director of Continuous Improvement at Aneurin Bevan University Health Board (ABUHB) in Wales. When working as a rheumatologist John became interested in quality improvement methodologies and was awarded a Health Foundation Quality Improvement fellowship at the IHI in 2012.

He has previously worked in Qatar as lead for quality improvement, working to support the patient safety and corporate flow work within Hamad Medical Corporation collaborative. John is currently European faculty for the IHI Improvement Coach Programme.

Philip Crowley

National Director Quality Improvement Division, Health Services Executive, Ireland

Philip Crowley is the National Director of Quality Improvement, Health Services Executive, Ireland.

Mark Roberts

Clinical Director, Health and Social Care Safety Forum, Public Health Agency, Northern Ireland

Mark Roberts is the Clinical Director for Northern Ireland’s Improvement body the Safety Forum. He is also a Clinician in Elderly Care at the Belfast City Hospital, Fellow of the Royal College of Physicians of London and was a Scottish Quality and Safety Fellow (Cohort 6-2014).

Roel van der Heijde

Trainer in Fear Reduction and Vulnerable Leadership at RoelRotterdam Partner at N3Wstrategy; The Netherlands

Roel van der Heijde lives in Rotterdam, The Netherlands. He is an international acknowledged NLP trainer and a certified death and grief counsellor. He is a driven and experienced trainer and facilitator in fear reduction (for caregivers), team collaboration, vulnerability and leadership. Roel believes acknowledgement and recognition of the fears and emotions of our patients are the basis for excellent patient experience and patient safety. Roel expands the knowledge regarding fear reduction by training caregivers in hospitals and nursing homes in The Netherlands.