Speakers


We are very pleased to confirm an exciting line-up of speakers who will be sharing their experience and insight at this year’s International Forum Gothenburg 2022.


Keynote Speakers

Carolina Klüft

Operations Manager, Generation Pep; Sweden

Carolina Klüft is a former elite track & field athlete and today the Operations Manager at Generation Pep. Generation Pep is a non-profit organisation promoting physical activity and healthy eating behaviours among children and youth in Sweden.

Kedar Mate

President and Chief Executive Officer, Institute for Healthcare Improvement (IHI); USA

Kedar Mate, MD, is President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer. He has published numerous peer-reviewed articles, book chapters, and white papers and has received multiple honors, including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. Dr. Mate graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree.

You can follow him on Twitter at @KedarMate

Klas Bergling

Entrepreneur, Founder of the Tim Bergling Foundation; Sweden

Klas Bergling, born in 1945, is a Swedish entrepreneur married to the actress Anki Lidén. The couple share four children together; Linda, David, Anton and Tim.

After Klas sold his company in 2001 he worked for a few years importing furniture from Egypt. When Tim (artist name Avicii) began his career however, Klas founded Avicii Music AB as well as companies associated with Tim in Switzerland and the US. Today, Avicii’s operations are entirely Sweden-based.

In 2019, Klas and Anki started the Tim Bergling Foundation, which is financed by the Avicii companies. The foundation also owns the Avicii brand.

Tim Bergling Foundation aims to reduce mental illness and prevent suicide among children, young people and young adults. The foundation also works to remove stigma that surrounds these issues. Additionally the foundation support issues close to Tim’s heart such as protecting the climate, endangered animals and plant species.

Maureen Bisognano

President Emerita and Senior Fellow, Institute for Healthcare Improvement; USA

Maureen Bisognano is President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions.

Ms. Bisognano advises health care leaders around the world on quality improvement and is a tireless advocate for change and is a Board member of the global Nursing Now campaign.

Nadia Nadim

Professional Footballer, Doctor, Former Refugee; Denmark

Nadia Nadim was born in Herat, Afghanistan, in January 1988. She grew up in Kabul, with her parents and her 4 sisters. When Nadia was 12, her father, who was a General in the Afghan army, was killed by the taliban.

Nadia then fled the country with her sisters and mother, and ended up in Denmark after months on the run. Since then, Nadia has learned to speak 11 languages fluently, she has become one of the most powerful female athletes, playing professional football for clubs such as Manchester City, PSG and now Racing Louisville in the US. Nadia has also combined her professional career with studies, and in January 2022 she graduated from Med School as a doctor. Viaplay/NENT is currently shooting a documentary about Nadia, that will air late 2022, in 3 episodes.

Pedro Delgado

Head of Europe and Latin America Regions, Institute for Healthcare Improvement (IHI); USA

Pedro Delgado oversees IHI’s portfolio of work in three regions (Latin America, Europe, and Australasia) and the IHI Open School. Based in the United Kingdom, he has been a driving force in IHI’s global expansion. From work on reducing C-sections and healthcare-acquired infections in Brazil and several Latin American countries, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally.

Other Speakers

Andrii Bazylevich

President of the World Federation of Ukrainian Medical Associations and Professor of Danylo Halytsky Lviv National Medical University; Ukraine

Andrii Bazylevich is President of the World Federation of Ukrainian Medical Associations and Professor of Danylo Halytsky Lviv National Medical University. From 2019 he has also been visiting Professor of The President Stanislaw Wojciechowski Calisia University (Poland).

He was awarded a Master of Public Administration Mastership in 2002, and from 1998 he has been used as a principal investigator and co- investigator in clinical and epidemiological studies. He initiated the inclusion of Ukraine in non-commercial epidemiological studies EUROASPIRE-IV (2012-2014), EUROASPIRE-V (2016-2017), which studied the spread of cardiovascular disease in 27 European countries. He also developed and managed the creation of TERENKUR in 7 Park in Lviv (2019-2020). Andrii Bazylevich’s professional qualifications include: “Caring Physicians of the World Leadership Course”. WMA – INSEAD, Singapore (2010). “Training in Health Management” and The International Training Programme HSD-2006, Stockholm, Sweden, (2006).

He is a Member of European Society of Cardiology, Member of the board of Ukrainian Association of Family medicine and Member of the Ukrainian Medical Association. He has 285 major publications to date, across therapy, cardiology, family medicine and public health.

Amar Shah

Chief Quality Officer, East London Foundation Trust; England

Dr Amar Shah is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at Board level at ELFT on quality, performance, strategy, planning and analytics.

He is the national improvement lead for the mental health safety improvement programme in England, the QI lead and chair of QI faculty at the Royal College of Psychiatrists, and faculty for the Institute for Healthcare Improvement.

Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 30 peer-review articles in the field of quality management.

Ameli Norling

Clinician, County Council of Stockholm, Health and Medical Care Administration Stockholm; Sweden

Clinician (Ob/gyn) with a PhD in genetic studies of big data with a passion for health care system organization and digital innovation and transformation. Head of the Unit for Knowledge management and support at the Health care administration, Stockholm and President of the Stockholm-Gotland regional organization within the National system for Clinical Knowledge Management. Dedicated to the unit’s mission of providing support for turning best knowledge into best practice. The team strives for success through digital transformation of medical guidelines, development of associated websites, integration of medical guidelines with regional platforms for patient care and the implementation of the use of digital aides.

Anders Vege

Senior Nurse, Norwegian Institute of Public Health; Norway

Anders is a senior nurse with 30 years experience in the Norwegian healthcare system. He has been a leading figure in the WMTY movement inspiring action all over the world. Anders held the first ever national WMTY day in Norway in 2014, a practice that initially spread to Scotland and then on to 31 countries and more than 2000 healthcare teams in 2018. He also leads a national collaborative in Norway to redesign care pathways for older people.

Andrew Hutchinson

Clinical Pharmacist, National Institute for Health and Care Excellence (NICE); England

Andy is a clinical pharmacist with a background in hospital and primary care and clinical education. He is closely involved in all aspects of NICE’s work in developing support for shared decision making and leads NICE’s work on patient decision aids.

Andrew Rockford

NHS England and Improvement, England

Speaker bio coming soon.

Anna Nergårdh

Inquiry Chair, Swedish Government; Sweden

Anna Nergårdh was appointed by the Swedish government in March 2017 as Inquiry Chair with a task of proposing how to restructure the Swedish healthcare system in a more modern direction; including focus on Primary care, Preventive care and Person centered care. The inquiry extended to January 2021, and published during that time five reports. Several of the inquiries proposals have already been included in the Swedish health care regulation. One of the guiding principles of the inquiry came to be cooperation and collaboration between different stake holders, levels and organisations in the health care system, and also with the surrounding community – a “closer care”.

Nergårdh is a physician and specialist in cardiology and internal medicine. She has been Chief Medical Officer and Deputy County Council Director in Stockholm County Council, as well as Head of Operations at Södersjukhuset, where she also served as head of the cardiovascular clinic.

She has several board assignments with healthcare association and is, among other things, a board member of the Swedish National Board of Health and Welfare.

Anette Nilsson

Development Strategist, Region Jönköping County; Sweden

Anette is a development strategist in Region Jönköping County with focus is managing big scale change in complex system, improvement, coaching and innovation both nationally and internationally. Experiences fellow at IHI and working with strategic partners from different countries. Project manager at SALAR, Swedish Association of Local Authorities and Regions with big scale change within agreement between the Swedish Government and SALAR. Anette Nilsson is also the founder of Passion for life, which won the first price in Social Innovation in Ageing 2014 – The European Award Ashoka Changemakers in cooperation with King Baudouin Foundation. Today, her major focus is to work with strategies for the transformation to future health care in Region Jönköping, part of her time she also work as a project manager at SALAR with Patient Compact, a national big scale co-production program initiated from the Swedish Government.

Angela G. Zambeaux

Project Director, Institute for Healthcare Improvement; France

Angela G. Zambeaux has managed a wide variety of IHI projects and programs. Since 2013 she has managed the Always Events program and contributed to the spread of Always Events across NHS England through the publication of a toolkit and coaching of improvement teams. Ms. Zambeaux works with The Conversation Project and Conversation Ready, projects designed to help make sure people’s end-of-life care wishes are expressed and respected. As Operational Lead for Europe, her role includes project design, delivery, and evaluation. Prior to joining IHI, Ms. Zambeaux provided project management support to a small accounting firm and spent a year in France teaching English to elementary school students.

Anette Falkenroth

Director of Healthcare Transformation, Knowit, Sweden

Anette has 35-years of health care experience and 20 years as a leader and improver. For the last 15 years, Anette has been working with the possibilities of digitalisation for patients and care givers. For example, as CMIO of Sahlgrenska University Hospital. Anette is deeply committed to patient empowerment and simplification of our clinical colleagues work environment.

Ann-Sofie Fyhr

Pharmacist, Regional Cancer Centre South; Sweden

Ann-Sofie has a Mastersof Science and Licentiate in Engineering, and is a registered pharmacist. She is Opearations Developer at Regional Cancer Centre South, Sweden.

Anneli Forsgren

Coordinator, Municipal development, Region Jönköping; Sweden

Team manager responsible for coordinating the municipalities in the county’s work in social welfare, ageing and health and medical care. Focus on integrated care, collaboration and network for managers and leaders in the big scale change, for improvement, coaching, competence development and project managing.

Artem Arkhipov

Krasnoyarsk Regional Hospital; Russia

Arkhipov Artem Sergeevich has been working in the healthcare system since 2011 after graduating from the Faculty of Medicine of the Krasnoyarsk State Medical University. Then he was trained in surgery and has been working as a surgeon since 2013, after which he received a second specialty as a traumatologist-orthopedist and began to deal with issues of septic osteology, paraprosthetic infection since 2014 at the Regional Purulent-Septic Center. He was trained in Russian and foreign clinics (Gruce Clinic, Otwock, Poland; AR-HP, Paris, France; Charité, Berlin, Germany). In 2017, he completed training at the Department of Management in Medicine and received the specialty of a healthcare organizer. Since 2018, she has been an auditor of the National Institute for Quality of Roszdravnadzor and participates in the preparation of clinics for certification by the Federal Service for Supervision of Healthcare.

Since 2018, he has been the head of the operating department of the Regional Clinical Hospital, and since 2019, he has been working as a deputy chief physician for surgery. In the context of the spread of a new coronavirus infection in 2020, he directly organized the work of the Basic Infectious Diseases Hospital, and to this day he is managing it.

Arja Leppänen

Regional Expert in Cancer Care Equality; Sweden

Arja Leppänen, MSc and MBA, works at the Regional Cancercentre Stockholm as Process Manager for Cancer care equity. She is a breast cancer survivor, and patient advocate for numerous organisations. She has served on advisory boards at the European Medicines Agency and the Swedish Medicinal Products Agency among others. She is one the founders of the Swedish Network Against Cancer, former President of the Swedish Cancer Caregivers Foundation, and 2020 she was honoured “Cancernetworker of the year”.

She was Project Manager for the European Commission projects ‘Promoting new measures for the protection of women workers with oncological conditions’ and ‘Economical and social burden of cancer’. She is the initiator to form and create the Peer Advisors way of informing the multicultural population about cancer-prevention.

Åsa Kristoferson Hedlund

Founder, The Swedish Covid Association; Sweden

Åsa has a master in Psychology /Human Resources Management and Work Sciences. She is active in advocacy work and housing politics in her daily job at the Tenant Organization in Sweden. However, in this seminar she speaks on the behalf of the Swedish covid patients as the chairperson and co-founder of the Swedish Covid Association.

Axel Ros

Chief Medical Officer, Region Jönköping County; Sweden

Dr Ros is a specialist in General Surgery. He was Head of Department of Surgery at the County Hospital Ryhov in Jönköping, Sweden 2004-2012. His PhD-thesis 2005 was on techniques in cholecystectomy. His present position since 2012 is Chief Medical Officer/Patient Safety Lead in Region Jönköping County. He also has a part-time position at The Jönköping School of Health and Welfare at the Jönköping University with research and education in patient safety. Dr Ros has had an interest in Patient Safety work for many years, and he is a founding member of the Resilient Health Care Society. He also has a position in The Swedish National Cooperation Group for Patient Safety.

Becky Wilson-Crellin

NHS England & Improvement; England

Bertil Lindenfalk

Lecturer and researcher, Jönköping Academy for Improvement in Health and Welfare, School of Health and Welfare, Jönköping University; Sweden

Bertil is a lecturer and researcher at Jönköping Academy for Improvement in Health and Welfare at the School of Health and Welfare, Jönköping University. He holds a bachelor and master’s degree in cognitive science and is a trained interaction– and service designer. He is currently also doing a PhD in Informatics focusing on the perceived value–in–use that elderly experience in their use of digital health and wellness services. He has participated in several National and European research projects. Much of his current work focuses on the intersection between systems thinking and co-design practices applied to digi–physical contexts.

Bob Klaber

Consultant General Paediatrician & Director of Strategy Research & Innovation, Imperial College Healthcare NHS Trust; England

Bob Klaber is a Consultant General Paediatrician & Director of Strategy Research & Innovation at Imperial College Healthcare NHS Trust in London. Bob also trained as an educationalist alongside his paediatric training in London. He has a strong interest in individual and systems learning, quality improvement, behavioural insights work and leadership development.

Bob is also a strong advocate for child health and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London www.cc4c.imperial.nhs.uk , which is focused on developing whole population integrated care models of service and training within paediatrics and child health.

Perhaps most importantly, Bob is increasingly convinced that we need to do more to reconnect our colleagues, teams & organisations with the extraordinary mission and purpose that is healthcare. And a focus on kindness needs to be at the heart of this.

Breid O’Brien

Director of Innovation and Digital Health, NHS England and NHS Improvement; England

Breid is the Director of Innovation and Digital Health at NHS England and NHS Improvement. She is currently leading a national Innovation Collaboration to support the rapid scale of digital solutions in frontline health and care. She has extensive improvement and digital transformation experience supported by a clinical and operational management background in acute care within the UK and Australia. She has supported major system level change and has a strong track record of delivering complex programmes of work whilst supporting collaboration across varied teams and organisations. With a Masters in Nursing, an MSc in Healthcare Informatics and as an IHI improvement Advisor, Breid is especially interested in the people, process and technology interface and how technology can enable true partnerships with citizens both in wellness and in illness.

Bryony Franklin

Director of the Centre for Medication Safety and Service Quality, Centre for Medication Safety and Service Quality, BMJ Quality and Safety; USA

Professor Bryony Dean Franklin is a hospital pharmacist and Director of the Centre for Medication Safety and Service Quality (CMSSQ), a joint research unit between Imperial College Healthcare NHS Trust and UCL School of Pharmacy, where Bryony is Professor of Medication Safety. She is a theme lead for both the NIHR Imperial Patient Safety Translational Research Centre and the NIHR Health Protection Research Unit in Healthcare Associated Infection and Antimicrobial Resistance at Imperial College London.

Bryony has been involved with patient safety research for more than 25 years; she has published widely on medication safety, the evaluation of various technologies designed to reduce errors, and the patient’s role in patient safety. Her current post combines research, quality improvement, education and training, and clinical practice as a hospital pharmacist. Bryony is Co-Editor-in-Chief for the journal BMJ Quality and Safety. She is also co-editor of the textbook “Safety in Medication Use” and co-author of “Going into Hospital? A guide for patients, carers and families”, a book aimed at the general public.

Carolina Samuelsson

Halland Hospital, Sweden

Carolina Samuelsson has a clinical background within Anaesthesiology and Intensive Care Medicine from several health care systems in Sweden and Australia. Prior to her current position she managed the merger between two large Departments at Skåne University Hospital and lead one of Sweden’s largest clinical departments for perioperative care. She was also appointed Project Manager for the digitalization transformation of care information system at Skåne University Hospital. She has operated in numerous leadership roles on various management levels and has been designated nominee in Dagens Medicin Leader of the Future. Her research background is broad including pre-clinical research, epidemiology, healthcare associated infections, neurointensive care and communication.

Cecilia Fältskog

Member, The Patient Council; Sweden

Cecilia is the mother of two children with diabetes. She is a member of the patient council together with other people with patient experience.

Charles Vincent

Clinical Psychologist, Department of Experimental Psychology, University of Oxford; England

Charles Vincent trained as a Clinical Psychologist and worked in the British NHS for several years. Since 1985 he has carried out research on the causes of harm to patients, the consequences for patients and staff and methods of improving the safety of healthcare.

With Rene Amalberti he published ‘Safer healthcare: strategies for the real world’ Springer, Open Access (2016). In 2014 he took up a new post as Health Foundation professorial fellow in the Department of Psychology, University of Oxford where he continues his work on safety in healthcare and led the Oxford Region NHS Patient Safety Collaborative and was Director of Oxford Healthcare Improvement.

Charlotte Silver

Senior Communications Officer, NHS Blood and Transplant; England

Charlotte Silver joined the SHOT team as a lay member in January 2021. Having been born with a rare chronic condition Charlotte continues to receive treatment at Kings College Hospital, London. Since birth Charlotte has required frequent blood transfusions and iron infusions and has undergone more than forty operations including a liver transplant 25 years ago. She currently works for NHS Blood and Transplant (NHSBT) within their Organ Donation Marketing team and is responsible for their Living Kidney Transplant Scheme which funds community and faith and beliefs organisations to positively engage Black, Asian, Mixed Race and minority ethnic communities in living kidney donation. Outside of this role she has become a Lay Member on the board of SaBTO representing patient views, she began this appointment in May 2019. Charlotte was awarded a First in Business Management at University of Surrey as well as achieving a Distinction in MA Communications and International Marketing.

Charlotte Williams

Chief Strategy & Improvement Officer, Mid & South Essex NHS Foundation Trust; England

Charlotte is Chief Strategy & Improvement Officer at Mid & South Essex NHS Foundation Trust. Her role encompasses covid-19 planning and system and service redesign, clinical service strategy, quality improvement, innovation and strategic intelligence. Charlotte also leads on the Anchor Institution programme, working with colleagues across the public, voluntary, university and commercial sectors to add social value and positively influence the social, economic and environmental conditions in the area. Charlotte was previously Chief of Staff at UCLPartners Academic Health Science Partnership and spent two years at NHS England’s Strategy Group. Charlotte is a member of the Health Foundation Q Community, and has published on the topic of patient involvement in major redesign of health services. Charlotte works with the NHS Leadership Academy, NHS Clinical Entrepreneurship Programme and Faculty of Medical Leadership and Management to support future leaders in heath and care.

Christian Colldén

Project Manager, Sahlgrenska University Hospital; Sweden

MD, specialist in psychiatry and with a background as first and second line manager at the department of psychotic disorders. Currently working as a project manager for digitalisation and managing a unit for ‘e-psychiatry’, which develops internet-based therapies and supports digital development in the five psychiatric departments of the hospital.

Christian is also a PhD student at Chalmers University of Technology, connected to the Centre for Healthcare Improvement (CHI), with a licentiate degree exam in quality and healthcare management.

Christien van der Linden

Certified Emergency Nurse, Haaglanden Medical Centre; Netherlands

Dr. Christien van der Linden is a Certified Emergency Nurse who completed her Masters of Science in Nursing, her Masters of Science in Clinical Epidemiology, and her PhD at the University of Amsterdam.

Her PhD-thesis “Emergency Department Crowding: Factors influencing Flow” includes 10 published articles on this subject.

Christien works as a Clinical Epidemiologist, Research Coordinator, and Expert in Evidence Based Practice at the Emergency Department of Haaglanden Medical Center in the Hague in the Netherlands.

Christien has published over 50 scientific articles in national and international journals. She is the chair of the Scientific Committee of the European Society for Emergency Nurses and member of the Scientific Committee of the Dutch Association of Emergency Medicine.

Christina Krause

Chief Executive Officer, BC Patient Safety & Quality Council; Canada

Christina Krause is the Chief Executive Officer of the BC Patient Safety & Quality Council and an Adjunct Professor, School of Population & Public Health, Faculty of Medicine at the University of British Columbia. Her interests include the use of social change models and network theory in efforts to engage and mobilize stakeholders, as well as the role of culture, teamwork and communication to advance quality of care. Christina is an EXTRA Fellow with the Canadian Foundation for Healthcare Improvement, a member of the Board for the OSNS Child & Youth Development Centre, and a member of the Board Quality Committee at Canuck Place Children’s Hospice.

Christina Petersson

Improvement Leader, Region Jönköping; Sweden

Christina Petersson has a PhD in Health and Caring Science and is an improvement leader at the Centre for Learning and Innovation at Region Jönköping, Sweden. She is a former Certified Paediatric Nurse, with experience of caring for children with chronic conditions. She has experience of using co-design in research and in practice. Christina has been responsible for several projects where patient representatives are actively involved in the co-designing process. She is also a supervisor for postgraduate students and PhD students in different research and improvement projects.

Christina Wandt

Member, Living Library Jönköping; Sweden

Christina is a person with different chronic diseases including COPD since 2007. She’s a member of Living Library in the region of Jönköping, Sweden and has been involved in several co-producing constellations within health care and education during the last five years. Before retirement, she was mostly working with rehabilitation within health care, community service and the Swedish Social Insurance Agency.

Clare Morrison

Director for Scotland, Royal Pharmaceutical Society; Scotland

Clare Morrison is Director for Scotland at the Royal Pharmaceutical Society, and a Scottish Quality & Safety Fellow.

She was previously National Near Me Lead at the Scottish Government. Near Me is NHS Scotland’s video consulting service: Clare led the rapid national scale-up of the service during 2020, after initially developing Near Me in NHS Highland using a co-design approach which was awarded the 2019 IHI Lucian Leape Medtronic Safety Culture & Technology Innovator Award. Other achievements include developing the Medicine Sick Day Rules cards and leading the Scottish Patient Safety Programme’s pharmacy pilot in NHS Highland.

Clare has completed the Intermountain Advanced Training Program in health care improvement, is a Fellow of the Royal Pharmaceutical Society, and has been awarded an MBE for services to health care.

Conny Allaskog

Chairman, The Swedish Partnership for Mental Health, NSPH; Sweden

Conny Allaskog is the chairman of The Swedish Partnership for Mental Health, NSPH.

The Swedish Partnership for Mental Health, NSPH, is a network of organizations for patients, users and family carers in the mental health field. We see ourselves – patients, users and next of kin – as a resource that is both essential and indispensable for the development of health care, support and treatment in society.

David Gilbert

InHealth Associates; England

David is a mental health service user, has worked in healthcare at local, national and international level for 35 years and specialises in patient and public engagement, co-production and patient leadership (which he pioneered). He is author of ‘The Patient Revolution – how we can heal healthcare’ (2019, JKP), was the first Patient Director in the UK, is a poet and Director of InHealth Associates.

Dianne Murray

Scottish Government Social Care Team; Scotland

Diane Murray was Deputy Chief Nursing Officer (DCNO) at Scottish Government from 2016 until November 2021. Currently she is working on a part-time basis to support the Scottish Government Social Care Team with work in relation to the development of a new National Care Service.

Diane has nursing and midwifery experience in acute and community settings. In her DCNO role Diane had professional leadership responsibility across the many spectrums of Adult Nursing, and was also the nursing lead for quality, safety, and leadership development.

Believing that staff are our greatest asset in the pursuit of quality, Diane was proud to lead work on behalf of Scottish Government to enshrine both staff governance and health and care staffing in law in Scotland.

During the Covid Pandemic as one of the senior clinicians she worked with clinical colleagues and policy officers to support the many efforts required in relation to the pandemic.

From 2008 to 2016 Diane was an Assistant Nurse Director for Quality Improvement and Safety in a health system. In this role she led the quality and safety programme within the organisation. Key results in this role were demonstrable and sustained improvements in safety and quality and building organisational capacity and capability for improvement.

Dominique Allwood

Director of Improvement and Partnerships at UCLPartners, England; Senior Visiting Fellow at The Health Foundation, UK;
Deputy Director of Improvement & Strategy at Imperial College Healthcare NHS Trust

Dominique holds a number of leadership roles across a large NHS teaching hospital, an academic health science partnership in London and a UK based think tank. Her programmes of work include development of anchor institutions, learning health systems, developing capability and capacity to tackle equity and population health issues.

Dominique is a senior medical leader with 18 years’ experience in health care. She is passionate about population health, quality improvement, clinical leadership and patient and public involvement. She holds a Masters degree in Public Health, is a Fellow of the Faculty of Public Health and has previously undertaken a Darzi Fellowship in Clinical Leadership. She is Associate Editor for BMJ Leader Journal and is currently undertaking an Executive MBA at Henley Business School.

Don Goldmann

Chief Scientific Officer, Institute for Healthcare Improvement (IHI); USA

Dr. Goldmann is an infectious diseases clinician and epidemiologist with experience along the entire translational research pathway, including vaccine development, clinical trials, observational studies, and implementation research. He is an alum of the CDC’s Epidemic Intelligence Service and helped develop a national healthcare-associated infection surveillance programme. He is Professor at Harvard Medical School and Harvard TH Chan School of Public Health. As Chief Scientific Officer, Emeritus at IHI, he designs and evaluates rigorous programs to improve healthcare quality. He explores innovative in-person and online teaching methods. He is lead faculty for a HarvardX MOOC on Practical Improvement Science, as well as Harvard TH Chan and Imperial College credit courses on this subject. He founded the ongoing Harvard-Wide Pediatric Health Services Research Fellowship Program. He conceptualized and delivered the Harvard General Education course on “Infectious Diseases, Pandemics, and Social Injustice. He is passionate about equity and enjoys mentoring younger people.

Donna Clements

NHS England and NHS Improvement; England

Donna has worked in the NHS for 28 years, spending the early part of her career implementing clinical and information management systems and then leading quality improvements in community health services, before joining NHS England in 2018. Her current focus is leading a national Innovation Collaborative as a shared learning system, to enable the rapid scale of technology enabled care to support people at home. Donna is passionate about supporting local health and care teams to share knowledge and learning, and the vital role collaboration has in continuous improvement to achieve better outcomes and experience for people.

Doris Behrens

Professor of Healthcare Management and Head of the Department for Health and Economy,
University for Continuing Education Krems; Austria / Aneurin Bevan University Health Board; Wales

Dr Doris Behrens is currently Professor of Healthcare Management and Head of the Department for Health and Economy at Austria’s University for Continuing Education Krems. Since the end of the first covid wave, Doris serves additionally as Principal Epidemiologist at Aneurin Bevan University Health Board, Wales, UK. When working as a mathematical modeller and Innovation lead in the British NHS (2015-2020), Doris became interested in Quality Improvement and was, among others, awarded an NHS Wales Award in Patient Safety for the learning produced by her extended IHI Improvement Advisor project on reducing pressure ulcers. Relying on Design Thinking principles, people and their behaviours are at the heart of Doris’s work – no matter whether the context is a mathematical model, a QI initiative or a data-heavy presentation.

Egor Korchagin

Krasnoyarsk Regional Hospital; Russia

Korchagin Egor Evgenievich has been working in the healthcare system since 1992 after graduating from the Krasnoyarsk State Medical Institute. For seven years he worked as a surgeon, then as a deputy chief physician in the Kansk regional hospital. With the participation of Dr.Korchagin, a regional program for informatization of the healthcare system was developed. After the Kansk Regional Hospital, he worked at the Ministry of Health of the Krasnoyarsk Territory, organized the development and implementation of more than 10 regional programs. Since 2011, he has been in charge of the regional state institution “Regional Clinical Hospital”. Many specialized centers operate under his leadership, including the department for coordinating organ donation and transplantation. In 2019, the construction of a new surgical building was completed that meets all international standards. In daily work, much attention is paid to the implementation of safety standards and the quality of medical care. During the spread of the pandemic of a new coronavirus infection, a basic pulmonological hospital was created under his leadership. He combines his work in the hospital with teaching activities, being an assistant professor at the Department of Health Management.

Ejja Häman Aktell

Head of Social Care, Skellefteå Municipality; Sweden

Ejja is the head of social care in Skellefteå municipality. She has a long experience of quality improvement from working both nationally and regionally at the SALAR and at Region Västerbotten.

Elaine Meade

Improvement Care and Compassion; Scotland

Speaker bio coming soon.

Elin Fröding

Senior Psychiatrist, Region Jönköpings County, Jönköping University; Sweden

Elin is a senior psychiatrist and works as a patient safety leader in Region Jönköping county in Sweden. She is a PhD student with focus on patient safety and suicide.

Emily Rose

Director, Europe Region, Institute for Healthcare Improvement (IHI); England

Emily has a background of delivering quality improvement programmes across a range of organisations, including domestic abuse services, community services, and mental health hospitals. Her projects were successful in winning the Pat Chown Innovation Award and received special recognition for Homelessness Prevention. Emily worked at the Care Quality Commission (CQC), specialising in system-wide transformation programmes and quality improvement capability training. She was instrumental in developing and implementing the CQC emergency and transitional approach during the Covid-19 pandemic. Emily designs and delivers quality improvement training and coaches senior leaders and teams throughout quality improvement initiatives. She joined IHI in 2021 as Director, Europe Region.

Emma Forsgren

Institute of Health and Care Sciences, Sahlgrenska Academy and University of Gothenburg Centre for Person-Centred Care (GPCC); Sweden

Speech-Language Pathologist (SLP), PhD, Researcher and project lead for utilization of research GPCC. Emma’s research focuses primarily on person-centred care connected to conversational interaction and learning.

Emma Mårtensson

Strategist, County Council of Gävleborg; Sweden

McS Population Health with a focus of Social Epidemiology. Strategist of social sustainable development at the Department of Regional Development, County Council of Gävleborg. Responsible coordinator of, and one of the developers of, social investments in County Council of Gävleborg.

Emma Spak

Head of Health Care, The Swedish Association of Local Authorities and Regions (SALAR); Sweden

Head of SALAR’s Health Care Section. MD, PhD (University of Gothenburg) and resident in general medicine, working during many years in primary care. Have previously been a board member of the Swedish Medical Association and the president of the Swedish Junior Doctors’ Association. Was in 2017-2019 coordinator of SALAR’s project on developing local healthcare (“nära vård”). Has long experience of successfully conducting advocacy and negotiations at national level.

Eric Thomas

Professor of Medicine and Associate Dean for Healthcare Quality, University of Texas Health Science Center, BMJ Quality and Safety; USA

Eric J. Thomas, M.D., M.P.H. is a Professor of Medicine and Associate Dean for Healthcare Quality at the McGovern Medical School at The University of Texas Health Science Center at Houston. He also directs the UT Houston-Memorial Hermann Center for Healthcare Quality and Safety. Since 1992 he has conducted research on patient safety and his work was heavily cited in the Institute of Medicine’s reports To Err is Human (2000), and Improving Diagnosis in Health Care (2015). Dr. Thomas’ current research focuses on topics such as diagnostic errors, measuring safety culture, and engaging families and frontline clinicians in detecting harm and improving patient safety. Dr. Thomas also served as the Chancellor’s Health Fellow for Patient Safety for The University of Texas System. In that role he led UT System efforts regarding disclosure of errors, a quality and safety grants program, and faculty training for quality improvement. As Associate Dean for Healthcare Quality he works with other leaders of the UT Houston Medical School to develop quality and safety programs within the education, research, and patient care missions of the school, and he Co-Chairs the UT Physicians Outpatient Quality Council. In 2007 he received the John M. Eisenberg Patient Safety and Quality Award for Research from the National Quality Forum and Joint Commission, and currently serves as Co-Editor in Chief for BMJ Quality and Safety.

Erika Lagergren

Process Leader, Region Kronoberg; Sweden

Former higher-level teacher and public speaker turned into project-and later process leader in Region Kronoberg. Erika has, amongst other things, worked within the sobriety movement, school and health care sector. Erika has worked as process leader for Barnens bästa gäller! i Kronoberg from the start of the process and holds several positions in local politics and as a lay judge at the administrative court on the side.

Freddie Johansson

Consultant Psychiatrist, Camden and Islington NHS Foundation Trust (C&I); England

Dr Johansson is a Consultant Psychiatrist working with the Islington Crisis Team, which helps treat people in acute mental health crises and prevent the need for hospital admission.

Dr Johansson studied psychology, medicine and mental health science research, and has worked at Camden and Islington NHS Foundation Trust since 2013, when he was awarded a Darzi fellowship in Clinical Leadership, developing a Home Treatment Team for Older Adults.

He was a Health Foundation GenerationQ Fellow in 2018-2019 and part of a winning Health Foundation Q Exchange proposal to develop resources around the psychological aspect of improvement work.

Dr Johansson is the Clinical Lead for Quality Improvement (QI) in C&I and since September 2020 he has been the Consultant Lead for Patient Flow in Camden and Islington NHS Foundation Trust.

Fredrik Tjulander

Registered Nurse, Suicide Zero; Sweden

Fredrik is a Registered Nurse and he’s diagnosed with Bipolar Disorder. During his time as a patient, he and his family went through most of the consequences of mental illness. Except completed suicide. Before he got sick, he worked as project leader in primary care and developed cross-professional care flows, that were followed up and evaluated, with health economic models.

A few years after his recovery, he became involved in Suicide Zero. Based on that commitment, Fredrik participates in TV and radio programs, newspapers, scientific magazines, conferences and films.

Today, Fredrik works as a Registered Nurse in an Psychiatric Intensive Care Unit, and is the Head Supervisor for students at his Clinic.

At Management Level in his Region, he is the convener of a cross organizational project to prevent ill health, suicide attempts and suicide, in the group with mental illness, who are financially vulnerable and over-indebted.

Gabrielle Anne-Marie Mathews

Youth Expert Advisor, NHS England; England

Gabrielle is a multi-award-winning children and young people’s health advocate. A long-term patient, she role models the inclusion of patients in strategic decision-making as the youngest member of the NHS Assembly. She also works as a Youth Expert Advisor to the NHS England Children and Young People’s Transformation Programme, which oversees the healthcare of all CYP in England and a member of the Paediatric Clinical Reference Group of NHSE.

She sits as an Oversight Board member to the Research and Economic Analysis for the Long-term (REAL) centre at the Health Foundation. Her advocacy work extends outside of healthcare; she is a board member of the #iwill Partnership board, a trustee of the Imperial College Union and works across the Youth Sector as a representative on the BackYouthAlliance.

She is an alumni member of the NHS Youth Forum and former chair of the Young Persons’ Advisory Group at Birmingham Children’s Hospital. Additionally, Gabrielle is a final-year medical student at Imperial College London where she recently completed an intercalated Global Health BSc (Hons).

Gary S. Kaplan

CEO, Virginia Mason Franciscan Health; USA

Gary Kaplan is the chief executive officer of Virginia Mason Franciscan Health, serving in the role since 2021. He served as CEO of Virginia Mason Health System from 2000 to 2020. Dr. Kaplan received a degree in medicine from the University of Michigan and is board certified in internal medicine. He completed his internal medicine residency at Virginia Mason and served as chief resident in 1980-1981. He is a Fellow of the American College of Physicians, the American College of Medical Practice Executives, and the American College of Physician Executives, and is recognized as one of the most influential physician executives in healthcare.

 

Gill Smith

Managing Director, Kaizen Kata, Northern Ireland and Institute for Healthcare Improvement (IHI) Faculty; Northern Ireland

Gill Smith is a quality improvement, patient safety and human factors professional and the Managing Director of Kaizen Kata. Gill specialises in helping organisations and individuals to build a culture of continuous quality improvement, through capability building and strategic QI support, working globally in the pursuit of quality improvement and patient safety at organisational and system levels.

Gill is a Fellow and Faculty member of the Institute for Healthcare Improvement (IHI), a Certified Professional in Patient Safety from the Certification Board for Professionals in Patient Safety, an Institute of Leadership Management Certified Coach. Gill is also an accredited Human Factors Trainer and member of the Chartered Institute of Ergonomics and Human Factors, and the Association of Simulated Practice in Healthcare.
Gill’s 30 years working in the NHS, was dedicated to leading large-scale transformation/reform projects, with a strong emphasis on the application of quality improvement methodology to deliver results. She has a long-standing connection with IHI, having previously led one of the first IHI Safer Patient Initiatives in Northern Ireland. Gill has over 20+ years experience of Programme, Change Management and transformational reform expertise across private and public sectors. In addition, she has over 15 years’ experience in patient safety and quality improvement, including the design and delivery of safety and quality capacity and capability building programmes, and in healthcare consultancy. She has an extensive global quality improvement and patient safety network – allowing her to draw upon best practice and innovative approaches to developing and sustaining quality improvement cultures. Over the last 5 years Gill was a member of the IHI European Health Improvement Alliance (HIAE) – a collaborative of European partners working together on shared health and social care priorities. Gill is a speaker at international and national conferences, including the International Forum for Quality and Safety in Healthcare, the IHI National Forum and the Association of Simulated Practice in Healthcare.

Giovanni Spitale

Institute of Biomedical Ethics and History of Medicine, University of Zurich; Switzerland

BA in philosophy, MA in philosophical sciences, PhD student in biomedical ethics. Previously working as a high school teacher. Currently leading the DIPEx International research project on covid-19 (qualitative approach to the pandemic) and PubliCo (bi-directional risk and crisis communication). Main research interests include empirical ethics, organ transplantation ethics, end-of-life, relational autonomy, methodological issues in bioethics, narrative medicine, public health ethics. Former TEDx speaker (Trento 2016).

Göran Henriks

Chief Executive of Learning and Innovation, Qulturum; Sweden

Göran Henriks has been Chief Executive of Learning and Innovation at The Qulturum in the County Council of Jönköping, Sweden, since 1997. Qulturum is a centre for quality, leadership and management development for the employees in the County and also for health care on a regional and national level.

Göran has nearly forty years’ experience of management in the Swedish Health Care system. He is a member of the Jönköping County Council top management and Strategic Group. The county are ranked among the best in Swedish care with regards to patient satisfaction, access, clinical performance, safety and costs.

Göran is a senior fellow of the Institute for Healthcare Improvement and is the chair of the Strategic Committee of the International Forum on Quality and Safety in Healthcare.

Göran Lindahl

Architect and Professor, Chalmers University of Technology, Center for Healthcare Architecture; Sweden

Göran Lindahl is an architect and Professor at Chalmers University of Technology in Goteborg, Sweden, Adjunct Associate Professor of Tampere University of Technology in Tampere, Finland and visiting professor at Politecnico di Milano. He has 35 years’ experience working across academia and the AEC (Architecture, Engineering, Construction) sector, among this e.g. 8 years with the City of Gothenburg facilities planning department.

Dr Lindahl is Director of the Center for Healthcare Architecture (CVA) where he focuses on the planning of hospitals and other healthcare facilities through his understanding of health care processes and the strategies of the facility providers. Integrating approaches and trans-disciplinary research is a strong aspect of his work. Previous projects include evaluations of usability of hospitals in Sweden and abroad, and educational aspects of clinical and non-clinical environments. He is currently involved with projects concerning design dialogues, maternity wards, health promotion in hospitals, real estate issues related to demographic changes, housing for elderly and information management in healthcare construction projects.

Dr Lindahl author of 150+ publications, a keen reviewer and engaged in development of knowledge and evidence relevant to practice.

Gordon Caldwell

Lorne and Island Hospital; Scotland

Speaker bio coming soon.

Hans Knutsson

Lund University School of Economics and Management; Sweden

Hans Knutsson (PhD) holds a position as assistant professor in business administration at Lund University School of Economics and Management. His research focuses on governance and management in the public sector. He pays particular attention to disability policy and reform, mainly from a local government perspective. His main academic perspective on this field is that of management control and performance management.

Håkan Hedman

President, The Swedish Kidney Association and GPCC; Sweden

President of the Swedish Kidney Association, member of the board of the European Kidney Patients Federation (EKPF) and member of the steering group of the GPCC. Honorary doctor of medicine at the University of Gothenburg.

Engaged in interest policy issues regarding health care and patient involvement in care. Active as an opinion leader in issues that affect healthcare and patient rights.

Helen Bevan

Chief Transformation Officer, NHS Horizons; England

Helen Bevan is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them.

Helen currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.

Helle Wijk

Professor, Institute of Health and Caring Sciences, The Sahlgrenska Academy at Gothenburg University; Sweden

Helle Wijk, Professor at the Institute of Health and Caring Sciences, The Sahlgrenska Academy at Gothenburg University/Sahlgrenska University Hospital, and visiting professor at the Centre of Health care Architecture/Chalmers with extensive knowledge in gerontological nursing, person-centred care and multi-methods design. She is PI for the research group of health care environment at Gothenburg University with a profound national and international collaboration within environmental research.

Hugo Solleveld

Dutch Health and Youth Care Inspectorate (IGJ); Netherlands Comment end

Hugo Solleveld works as coordinating/specialist inspector for the hospitals at the Dutch Health and Youth Care Inspectorate. As an inspector, he strives to be in dialogue with healthcare providers and patients in order to work together on and contribute to safe and increasingly better, patient-oriented care, while remaining critical and independent.

He has a particular interest in issues of collaboration, governance and accountability

Inge Kristensen

CEO, Danish Society for Patient Safety; Denmark

Inge is a long-standing manager with experience from the social and health sector and research institutions in the municipal, regional and state sector. Inge has worked as a consultant, has been Head of the Social Services and Health Care in a municipality and before that the head of Development and Quality in a hosptial region. Inge has achieved significant results with the establishment and implementation of innovative cross-sectoral cooperation in the health field and in complex projects within quality development – which both save money and increase quality. A wide and deep knowledge of many sector areas enables Inge to navigate, collaborate and create sustainable solutions that use inspiration from Denmark and abroad. Inge works with the development of Danish Society for Patient Safety roles as a catalyst and integrator in the health care system, and where professionalism and strategy must be connected. Constant improvements have been a red thread through Inge’s working life, along with a focus on the user / patient perspective.

Ingela Franck Lissbrant

Clinical Oncologist, Sahlgrenska University Hospital; Sweden

Ingela Franck Lissbrant works as a Clinical Oncologist at the Department of Oncology, Sahlgrenska University Hospital, Göteborg, Sweden. She has been working within the prostate cancer field for nearly 20 years. In recent years she has focused on how to best implement evidence based best practise in prostate cancer care through her work within the National Prostate Cancer Register(NPCR) in Sweden.

Since 2015 she is the vice chair of NPCR and is also leading the work with developing and implementing the Patient overview Prostate Cancer, that collates, analyses and displays data as a basis for a dashboard panel to directly aid patient centered clinical work, quality assurance at each department, benchmarking cancer care in Sweden and serve as a basis for clinical cancer research and collaborations with pharmaceutical industry.

Iréne Nilsson Carlsson

Senior Public Adviser, The National Board of Health and Welfare; Sweden

Iréne Nilsson Carlsson is senior public health adviser at the National Board of Health and Welfare in Sweden. She is responsible for coordinating the effort to support transition of the Swedish health care system towards a more proximate and patient centred health care services. Support to municipalities in their role as responsible for providing health care is a core of the ongoing work. Iréne has long time experience from public health from the Ministry of Health and Social Affairs and has been representing Sweden in many international and EU related boards, policy groups and meetings and as a speaker.

Jacqueline Emkes

National Bladder and Bowel Health Project NHS England and Excellence in Continence Care Board; England

My husband and I live in Bedford. We had previously lived in South London whilst working as Chartered Accountants. Once our four children were at school, I became a secondary maths teacher.

Since 2009 I have had various urological procedures for complex bladder dysfunction including: boari flap, nephrectomy, colposuspension and autologous rectus fascial colposacropexy. In addition I have had stents, nephrostomies and indwelling, uprapubic and disposable catheters too. Infections have been complicated by resistant bacteria and allergic reactions to some antibiotics. The infections have caused rapid spinal degeneration. This has meant a spinal fusion in 2011, spinal injections and a spinal implant have been necessary to try to cope. I made the difficult decision to retire from teaching due to ill health.

Now I try to raise awareness of bladder problems. Of course this is a subject that people do not like to discuss, I wish I could break down the taboos. Patients sometimes feel treatments are delivered to us rather than with us. Patients working with researchers and clinicians makes a massive difference to outcomes.

James Mountford

Director of Quality, Royal Free NHS Foundation Trust; England

James Mountford is the Director of Quality at Royal Free London FT (RFL) and leads an ambitious system wide improvement journey. In the past, he worked for McKinsey and completed a Harkness Fellowship at IHI and Massachusetts General Hospital. He is the Editor of BMJ Leader.

Jan Mainz

Executive Director, Psychiatry, Region North Denmark & Aalborg University; Denmark

Jan Mainz is professor of Health Services Research at Aalborg University Hospital, Psychiatry, Center for Clinical Health Services Research. He is Executive Director of Psychiatry in Region North Denmark. He is an affiliated Professor at the University of Southern Denmark. His main research activities relates to health services research, quality improvement and quality management, performance and outcome measurement and patient empowerment. He has published numerous papers in scientific journals and contributed to more than 25 books. He is former President of The Danish Society for Quality in health care and The European Society for Quality in Health.

Jasna Karacic

Head of Health Diplomacy Unit, International Council of The Patient Ombudsman; Belgium/Croatia

Jasna Karacic is the Head of the Health Diplomacy Unit of International chair in bioethics (Former UNESCO chair) She served as a diplomat during the Croatian Presidency of the Council of the European Union 2020, delegated from the Ministry of Health. Due to the effort made for the engaging scientific rule in person-centered medicine elected a Patient Ombudsman by the International Council of the Patient Ombudsman© on general assembly. She is a counselor for the hospital managers regarding health policy, and she contributes significantly to health diplomacy scientific research. She holds consultative status with the United Nations and she got the Rector’s Award for Achievements at the UNESCO level for human rights in medicine. She is assigned “Young Leader” for health crisis management in 2021.

Jeanette Tuval

Head of Innovation, Karolinska University Hospital, Region Stockholm; Sweden

Jenna Collins

Programme Manager, Health Foundation; England

Jenna Collins is a programme manager at the Health Foundation, leading on the design and delivery of the Health Anchors Learning Network in partnership with NHS England and NHS Improvement. As part of that work, Jenna engages with anchor institutions across the UK and internationally to support the sharing of best practice and actionable learning. Jenna first joined the Health Foundation in 2017 where she was part of the Q Improvement Lab: an initiative bringing together diverse groups of improvers and patients from across the UK to creatively and collaboratively tackle complex problems in healthcare. Prior to the Health Foundation, Jenna worked in a variety of communications and membership roles in private and third sector organisations including iMPOWER, the Royal Geographical Society, New Local Government Network and Imperial College Business School. Jenna has a degree in Economics and Politics from the University of Manchester and a Diploma from the Chartered Institute of Marketing.

Jennie Jackson

Project Manager, Regional Cancer Center Stockholm-Gotland; Sweden

Jennie is a Project manager for Levla, Regional cancer center Stockholm Gotland. She is also a Registered Nurse, specialised in cancer care, and a Regional process manager for Haematology Stockholm Gotland.

Jenny Shand

Director of Strategy and Partnerships, UCLPartners; England

Jenny is Director of Strategy and Partnerships at UCLPartners. She works across multiple national designations, local partners, patients and community organisations to better deliver whole system collaboration across academia and service delivery, She is leading a programme of work to support the creation of Learning Health Systems across London, from work with individual clinical departments and hospital trusts to Integrated Care Systems and Regional teams. Jenny is a Health Economist at UCL, NIHR ARC North Thames Implementation lead, Care City board member and governor at UCLH.

Jenny has wide experience of healthcare in different contexts – as a researcher at UCL, a policy fellow at the Kings Fund, a consultant at McKinsey and a manager at Guys and St Thomas’ NHS Foundation Trust. Over the covid-19 pandemic she was redeployed to NHS Nightingale Hospital London.

Jessica Perlo

Senior Director, Institute for Healthcare Improvement (IHI); USA

Jessica leads IHI’s Joy and Well-being portfolio, which aims to reverse the worrying trend of burnout in health care and support leaders at all levels in creating a positive work environment that fosters equity, camaraderie, meaning, choice, and a shared commitment to deliver high-quality care. Jessica teaches and coaches around the globe, building individual and organizational capability for improvement and well-being, and has authored several publications on these topics.

For more than a decade, Jessica has worked to design and implement health system improvement efforts, including roles at Finger Lakes Health Systems Agency, Mass General Brigham and the Atlantic Health Equity Fellowship. She is a member of the National Academy of Medicine Action Collaborative on Clinician Wellbeing and Resilience, trained in community organizing from the Harvard Kennedy School of Government, and is an IHI-certified Improvement Advisor.

Jesper Ekberg

Public Health Director, The Swedish Association of Local Authorities and Regions (SALAR); Sweden

Jesper has been working in collaborations focusing on public health and improvement work since 2001. He has the role of leading the national initiative Strategy for health at The Swedish Association of Local Authorities and Regions (SALAR) and has been the public health director in Region Jönköping County for many years. As a project leader, Jesper have experience of working at Qulturum (Region Jönköping County) as a coordinator for the national spread of Senior alert, a quality registry supporting preventive work for seniors health.

Joanna Scott

The Health Foundation; England

Speaker bio coming soon. 

Johan Thor

Medical advisor, Region Stockholm health system

Dr. Thor, a physician specialized in Social Medicine, is a medical advisor at the Region Stockholm health system working with knowledge-based management of health services including Health Technology Assessment (HTA). He was the founding Director of the Jönköping Academy for Improvement of Health and Welfare at Jönköping University and remains as Associate Professor on its faculty, teaching master’s students and advising doctoral students interested in quality improvement and coproduction of health and care. Together with peers in Sweden, the UK, the US and Canada, Dr. Thor has explored the Frontiers of healthcare improvement through collaborative writing.

John Boulton

National Director of Quality Improvement and Patient Safety, Improvement Cymru, Public Health Wales; Wales

Prof John Boulton is National Director of Quality Improvement and Patient Safety and Director of Improvement Cymru at Public Health Wales. He has extensive experience in the field of Quality Improvement, and 2012 he was awarded a Quality Improvement fellowship at the Institute for Healthcare Improvement, sponsored by the Health Foundation. This enabled him to develop a deep understanding of Improvement science as well as observing how to achieve improvement at scale.

Dr Boulton has presented extensively on Quality Improvement and mathematical modelling. He is currently European faculty for the IHI’s Improvement Coach Professional Development programme. Additionally, in 2018 he became an honorary professor at the University of Swansea.

John Dean

Improvement Clinical Director, Royal College of Physicians (RCP) and Consultant Physician/Deputy Medical Director (Transformation),
East Lancashire Hospitals NHS Trust; England

John is Clinical Director for Quality Improvement and Patient Safety at Royal College of Physicians, and Deputy Medical Director (Transformation) and Consultant Physician at East Lancashire Hospitals NHS Trust, working across the health economy leading service improvement.

He spent 12 months at the Institute for Healthcare Improvement (IHI) and Harvard University, and has worked in QI initiatives across the Department of Health, Royal Colleges, NHS NW, IHI and the Health Foundation. He played a major role in the development of AQuA as clinical lead, faculty and non-executive board member. He was previously Medical Director of NHS Bolton, Clinical Director of Medical and Elderly Service for Bolton Hospitals, and Clinical lead for Diabetes Services in Bolton.

John Co Chaired the working Group and was lead author for the RCP/RCN Modern Ward Rounds publication.

He is a Health Foundation/IHI fellow and Q fellow.

Jonathan Holland

Consultant Anaesthetist, Northern Health and Social Care Trust; Northern Ireland

Jonny Holland is a Consultant Anaesthetist in Antrim Area Hospital and Clinical Director for Anaesthetics and Intensive Care. He is also the Clinical Lead for Innovation and Quality Improvement in the Northern Health and Social Care Trust. Whilst completing the anaesthetic training program in Northern Ireland he developed a strong interest in patient safety and quality improvement. After his appointment as a consultant in 2016 he went on to complete the Scottish Quality and Safety Fellowship as part of cohort 10. He further developed his interest in Human Factors by completing the Human factors in Healthcare Trainers Course by Global Air.

Jonny’s focus to drive patient safety through empowering and educating others and building improvement capability, is now a significant part of his Clinical Lead role. His ability to deliver change helped significantly when leading the anaesthetic and intensive care department through the surges of the covid-19 pandemic.

Joy Buikema Fjærtoft

Psychologist, The Norwegian Directorate of Health; Norway

Joy is a certified psychologist with a specialization in work and organizational psychology. She has since November 2020 been employed by The Norwegian Directorate of Health to work with the national initiative on work environment and patient safety culture. She came from a position in the Department of Work Environment at Oslo University Hospital where she worked for 11 years. In 2018 she won the Norwegian National Work Environment Prize for her work with culture at Oslo University Hospital. Previous to healthcare Joy has worked in many different industries. She has the whole way been highly engaged in culture and practical tools for culture development because of its importance for both organizational performance and employee well-being.

Julie E Reed

Visiting Professor, Halmstad University; Sweden

Julie is an internationally recognised Improvement Scientist with a special interest in the use of quality improvement methods and what is means to “act scientifically” in complex social systems.

Julie was Deputy Director of a large NHS research programme (CLAHRC NWL; 2008 – 2019) funded by the National Institute of Health Research, UK. The innovative programme investigated how to translate research evidence into practice and brought together academics, healthcare practitioners, and patients to work collaboratively with a shared purpose: improving health and care.

Julie is a Health Foundation Improvement Science Fellow and was a member of the first cohort (2011-2014). Prior to transitioning to healthcare in 2006 Julie completed her PhD in Chemistry. In 2020 Julie founded her own consultancy company, and was appointed as Visiting Professor at Halmstad University in Sweden.

Karen Turner

Senior Improvement Advisor, Royal Free London NHS Foundation Trust; England

Karen Turner is the Senior Improvement Advisor for the Royal Free Site. Her role involves supporting the RFH coaches, advising teams on QI methodology, supporting and leading site wide Improvement projects, teaching and ensuring that learning is spread and shared. She is passionate about asking, listening and doing ‘what matters’ for both staff and patients and is working to develop a Trust Wide Strategy for involving patients in all improvement work. Karen qualified as a physiotherapist in 1996 and worked in different acute trusts and community settings before she specialised in Oncology and Palliative Care. She worked at the Royal Free for 17 years as a physiotherapist before taking this Improvement role in October 2019. Karen became interested in the world of Quality Improvement during a year as a Florence Nightingale Leadership Scholar in 2017 and thanks to the Royal Free Charity, had the opportunity to attend the London IHI forum where she first heard about the ‘what matters to you’ movement. Karen has published original research in the area of Cancer Rehabilitation and has co-authored a chapter in a Textbook of Palliative Care. She has presented widely on the what matters to you movement and continues to try and embed #wmty in all the improvement work at the Free.

Kari Annette Os

Nurse, Norwegian Directorate of Health; Norway

Kari Annette is a registered nurse with specialization and university degrees in nursing science and evidence based practice. Since 2018 she has been working in the Norwegian Directorate of Health, department for patient safety and quality improvement. She works primarily with areas that focus on QI competence development, education, leadership and patient safety culture. She has previously worked for 20 years in the hospital sector with professional development, quality improvement and patient safety, and for over 10 years as head of a Centre for Development of Institutional and Home Care Services in the municipal health service.

Karl Swedberg

Department of Molecular and Clinical Medicine, Sahlgrenska Academy, University of Gothenburg; Sweden

Karl Swedberg, MD, PhD, FESC, is Senior Professor of Cardiology and Care Science, Department of Molecular and Clinical Medicine, Sahlgrenska Academy, University of Gothenburg, Sweden. He is a Scientific Advisor to the University of Gothenburg Centre for Person Centred Care (GPCC). He was the first to report on survival benefits of a beta-blocker (1979), an ACE-inhibitor (1987), an angiotensinreceptor blocker (2003) and recently an ARNI (angiotensin receptor antagonist and neprilysin inhibitor 2014) in chronic heart failure. He has published widely in international journals with more than 600 publications in peer-reviewed journals, 340 original research papers and > 65000 citations.

He was Chairman of the Task Force on the Diagnosis and Treatment of Chronic Heart Failure that updated the ESC Guidelines 2005. He has participated in Steering Committees in numerous outcome trials in myocardial infarction and heart failure.

Karl was Chair for the Swedish Committee which developed the Standard “Patient involvement in healthcare – Minimum requirements for person-centred care”, which is one of the tools we will be presenting and giving a hands-on trial of at this workshop.

Katharina Stibrant Sunnerhagen

Institute of Neuroscience and Physiology, The Sahlgrenska Academy; Sweden

Professor of Rehabilitation Medicine and Head of Department, Clinical Neuroscience, The Sahlgrenska Academy, University of Gothenburg. Senior Consultant Rehabilitation Medicine, Sahlgrenska University Hospital, Göteborg. Chairperson of the national task force that produced the post-covid protocols presented in this session.

Karin Althén

Independent Peer Patient Improver; Sweden

Karin is a peer patient improver and a promotor for inclusion and diversity in healthcare and society as well as an independent resource with multiple perspectives. She works as a personal assistant in a municipality day- centre for persons with physical and mental disabilities and is also a single parent of a son with special needs. Karin is also a project developer within the cultural sector, aiming to strengthen the possibilities for persons with disabilities to participate in cultural expressions such as writing, spoken word, arts and music.

Karin Myrberg

Specialist Speech and Language Pathologist, County Council of Gävleborg; Sweden

Quality coordinator and specialist speech and language pathologist, County Council of Gävleborg. PhD student, Division of Speech Language Pathology, Linköping University, Sweden. A recent publication is ‘Instances of trouble in aphasia and dementia: an analysis of trouble domain and interactional consequences’, Aphasiology, 2021.

Kerstin Ramfelt

Improvement Leader, Region Jönköping; Sweden

Kerstin has a Master in Improvement Science and Leadership. She works as an Improvement Leader at the Centre for Learning and Innovation at Region Jönköping, Sweden. She works to support the Swedish National Quality Registries, and how to develop learning networks. She is a former Dietician and has more than 20 years of experience working with young people with diabetes.

Kerstin Thelander

Sociologist, Stop Involuntary Loneliness (NSOE); Sweden

Kerstin is a sociologist with extensive experience from work in the social services as well as a lecturer. She has started the network Stop Involuntary Loneliness (NSOE).

Kieran Walsh

Clinical Director, BMJ; England

Dr Kieran Walsh is the editorial lead of the medical education, quality improvement and evidence-based medicine products at BMJ. He has a vast amount of experience in online medical education, face to face delivery of medical education, and both summative and formative assessment. He has published over 100 papers in the biomedical literature and has published three books: the first and only book on cost effectiveness in medical education; a dictionary of quotations in medical education; and the Oxford Textbook of Medical Education. He is a Fellow of the Higher Education Academy, a Fellow of the Royal College of Physicians of Ireland and a Fellow of the Academy of Medical Educators. In the past, he has worked as a hospital doctor specialising in General Internal Medicine and Geriatric Medicine.

Kris Vanhaecht

Associate Professor, KU Leuven Institute for Healthcare Policy, University of Leuven; Belgium

Kris Vanhaecht is associate professor in Quality and Patient Safety at the Faculty of Medicine, KU Leuven, University of Leuven, Belgium. He is teaching quality and safety in the master programs at Leuven University and is also affiliated to Erasmus Centre for Care Policy at Erasmus University Rotterdam. Next to his academic work he is senior policy advisor to the management team of Leuven University Hospital, an 1800 bed academic medical centre. His main interests involve general quality management, the organisation of care processes, the care for second victims after adverse events and person cantered care. Kris is an IHI Improvement advisor, an ISQUA expert and is the Secretary General of the European Pathway Association.

Liam Chadwick

1unit; Ireland

Speaker bio coming soon.

Lilas Ali

University Lecturer, Institute of Health and Care Sciences,
Sahlgrenska Academy and University of Gothenburg Centre for Person-Centred Care (GPCC); Sweden

University lecturer at the Institute of Health and Care Sciences, Sahlgrenska Academy and the Centre for Person-Centred Care (GPCC) at the University of Gothenburg. She is a specialist nurse in psychiatry, Researcher, PhD, teaching and conduction research in eHealth and Mental Health. Achievements include research in provision of person-centred web-based support for people with chronic illness and implementation of person-centred psychosis care. Lilas is also a board member of the Swedish National Council on Medical Ethics.

Lina Strand Backman

Head of Innovation, Innovationsplattformen, Region Västra Götaland; Sweden

Linda Hördegård

Improvement leader, Region Kronoberg; Sweden

Linda Hördegård is an Improvement leader in Patient Safety and especially work with diagnostic safety in Region Kronoberg, County Hospital, CLV Växjö, Sweden where she also works as a prehospital nurse.

Her interest for patient safety started when she studied the master program in quality improvement for health and welfare in Jönköping, 2017-2020.

Lindsey Boechler

Research Chair, Saskatchewan Polytechnic; Canada

Lindsey Boechler, MA, ACP, is a Research Chair with the Centre of Health Research, Improvement and Scholarship, Saskatchewan Polytechnic, Canada. Lindsey practiced as an advanced care paramedic in urban, rural, and northern settings for more than a decade prior to becoming an educator. She began with the Saskatchewan Polytechnic School of Health Sciences in 2015 as a Paramedic programs faculty member, transitioning into the role of Program Head in 2017. Lindsey obtained her Master of Arts- Leadership from Royal Roads University in 2019 and is currently a student in the Professional Doctorate in Educational Leadership program at the University of Saskatchewan. Her current academic work focuses on health system accessibility and navigation supports, as well as integrating virtual health supports to covey preventative and health promotion information to patients and their families. Lindsey’s research interests include qualitative methods, Indigenous ways of knowing and patient-oriented research.

Lisa Norén

Physician, Läkare till Läkare/Doctor to doctor; Sweden

Lisa is a physician, specialising, in general practice, with ten years experience of in quality improvement/development and clinical management. She holds a position as a medical innovation manager in an innovation and partnership hub in the European healthcare sector. This lecture is from her point of view and experience as a patient and co-founder of Läkare till läkare.

Lisbeth Löpare Johansson

National Coordinator, The Swedish Association of Local Authorities and Regions (SALAR); Sweden

National coordinator at SALAR, assigned to coordinate, support and be a driving force in the shift to a system based on person-centred and integrated care in Sweden.

Mrs. Löpare Johansson is a registered nurse RN. Previous employments include Director of development in Region Norrbotten in north of Sweden, Head of primary health care, Head of strategic development within health care, Vice president at The Swedish Association of Health Professionals and President at The Nordic Nurses Association.

Mrs. Löpare Johansson possesses extensive experience of national and international development work, as well as participation as an expert in several of the major investigations on health care reforms performed by the Swedish government. The person-centred approach is a core matter to Mrs. Löpare Johansson, devoting deeply to collaboration with residents, patients and relatives.

Lynne Quinney

Member, Royal College of Physicians Patient and Carer Network; England

Lynne is a member of the Royal College of Physicians Patient and Carer Network. She was a member of the working party for the RCP/RCN Modern Ward Rounds report. She has contributed to learning sessions and is a member of faculty for the NHS Modern Ward Rounds Collaborative. She was also a Patient and Carer lead for the RCP Future Hospitals Programme.

Magnus Kristiansson

Innovation Leader, Innovationsplattformen, Region Västra Götaland; Sweden

Marieke Zegers

Senior researcher, Department Intensive Care, Radboud university medical center, Nijmegen

Marieke Zegers is a health scientist with more than 18 years experience in quality and safety research. She leads the largest ICU trial on patient-reported outcomes (PROMs) worldwide. Currently, her research focusses on the need to refocus on quality measurement by seeing it primarily as a means to allow clinicians to reflect, learn and improve at the micro/meso level rather than as a tool for benchmarking and accountability purposes at the macro level. Using of a core set of measures developed by clinicians and patients together, lead to more effective governance, proactive clinicians in quality improvement and better patient outcomes.

Markus Lingman

Senior Consulting Cardiologist, Halland Hospital, Sweden

Markus Lingman has a background as Senior Consulting Cardiologist, Internal Medicine Specialist Physician as well as member of the higher-level Healthcare Management. His research is currently focused towards applied artificial intelligence in healthcare and health economy. His efforts on Information driven care named him, AI Swede of the year 2020 and earlier this year the Handbook of Information drive care was published, with Markus as main author.

Malin Holmqvist

Clinical Pharmacist, Region Jönköping county; Sweden

Malin is employed by Region Jönköping County as a clinical pharmacist. The work includes clinical duties at hospital wards and county-wide work regarding patient safety in the pharmaceutical area. She graduated as a pharmacist in 1995 and has a Master of Clinical Pharmacy 2007. She is a part-time PhD-student at the School of Health and Welfare, Jönköping University with the working title “Together Towards Safer Medication Treatment for Older Persons”.

Maria Bjerstam

Physiotherapist, Region Skåne

Maria Bjerstam is educated as a physiotherapist and has worked with health promotion and prevention in healthcare system for the past 20 years. Maria has extensive experience of coordinating work and various types of process-oriented work within Region Skåne’s healthcare system.

The main work has been in the health promotion area as well as work with implementation, knowledge management and control and management processes in health care. Today Maria works as an innovation manager for supporting the health system in innovation such as digitization, processes, system transformation and to bring together business solutions with the needs in the healthcare.

Maria Sörby

Project Manager, Regionalt Cancercentrum (RCC) Mellansverige; Sweden

Maria Sörby is the project manager of the national project “Introduction of patient overviews in cancer care”. Maria is a background as biochemist and has a PhD from the Ludwig Institute for Cancer Research. Maria has several years of experience in management and development of infrastructure in public organisations, including from the Swedish Veterinary Institute and SciLifeLab.

Marie Blom Nikalsson

Senior Adviser, The Swedish Association of Local Authorities and Regions (SALAR); Sweden

Marie Blom Niklasson is a senior adviser in quality and leadership with many years of experience. Works at SALAR (Swedish Association of Local Authorities and Regions) with leadership programs for both managers and politicians that lead the transition to person-centered and integrated care. She is also the host of SALARS top management program. She has a background as an anesthesia nurse but with further education in quality, economics and political science.

Marije Smits

WKZ Utrecht; Netherlands

During my entire career I have always been focused on making that what is good, even better. I have been a professional Paralympic athlete attending three paralympic games and winning a silver medal in the world championships in 2011. In my sport, Long jump, it was all about improving technique. My team was always curious: can we do that 1% extra?

As a doctor, I am driven by that same curiosity: can we make healthcare even better? I work in Pediatrics so I am dealing with the most precious phase of life and I get to work with the most inspired colleagues. They do so much good everyday. In one hospital I’ve worked (Antonius ziekenhuis Nieuwegein), we started a project focussing on all that what was going exceptionally well: Learning From Excellence. Inspired by Adrian Plunkett from the PICU in Bristol. Currently I am working in an Academic hospital (WKZ Utrecht) and there we implemented the samen concept. It gives me a lot of joy focussing on the good to make it better and in my session I am telling about our experience as an institute with ‘ learning from excellence’.

Martin Engström

Region Halland, Sweden

Martin Engström has a background in Anaesthesiology and Intensive Care at Lund University Hospital, sub-specialised in Intensive Care Medicine where he also took the European Diploma in Intensive Care Medicine (EDIC). He has since 2007 been a leader of both public and private healthcare organisations. In 2015 he assumed the role as managing director of the Halland Hospital and is since early 2019 Healthcare Director in Region Halland including the managerial responsibility for all public healthcare in the region. He is deeply involved in the development of information driven healthcare and co-author of the Handbook of Information Driven Care, where he authored the chapter on Leadership Perspectives.

Mats Bojestig

Chair, The National Steering Group; Sweden

Mats Bojestig MD, PhD has extensive experience in quality improvement and leadership. He is currently chair of the National Steering Group.

Matt Hill

National Clinical Advisor, NHS England and Improvement; England

I am the National Clinical Advisor on Safety Culture to the National Safety Improvement Programmes which aim to create continuous and sustainable improvement in settings such as maternity units, emergency departments, mental health trusts, GP practices and care homes.

I have worked in the fields of patient safety, quality and culture for 15 years and supported the use of safety culture tools to positively shift team culture across acute hospitals, primary care, mental health and nursing homes. I am a Consultant Anaesthetist in University Hospitals Plymouth NHS Trust, and I work closely with the Organisational Development team to craft and nurture the conditions where teams and individuals can flourish in the delivery of great care. I am a Health Foundation Generation Q Fellow.

Max Kleijberg

Designer and Postdoctoral Researcher, Karolinska Institutet; Sweden

Max Kleijberg PhD is a designer and postdoctoral researcher with a doctoral degree in medical science from Karolinska Institutet, Sweden (2021). He also works at the Regional Cancer Centre Stockholm-Gotland as regional expert in cancer care equity. He works in academic-community partnerships to develop useful knowledge and create meaningful change through participatory action research, particularly in the field of health promotion and in relation to aging, cancer, the end-of-life and vulnerable or marginalized people. His current postdoc research is titled: “Increasing community support and preventing involuntary loneliness among older LGBTQ people in Sweden – A participatory action research project”.

[photo credit: Ulf Siborn]

Nichola Ashby

Head of Learning and Practice Development, Royal College of Nursing; England

Associate Professor, Dr Nichola Ashby is the Head of Learning and Practice Development at the Royal College of Nursing. She strategically leads the development and delivery of RCN education, learning and development offer across the UK, representing nursing and nurses from across the entire health and social care provision.

She represents the RCN on the development of national competency frameworks and strategic leadership responses for care delivery and workforce development for UK ICU covid-19 response. Nichola sits on the steering group for the National Clinical Enquiry of Outcome and Clinical Death and attends senior stakeholder and advisory groups representing the RCN members at NHSE/I, Health Education England, Council of Deans and The Nursing Midwifery Council. Nichola represents UK nursing voices influencing policy development, care delivery and education. She has led the RCN education team to establish a strategic direction for education, learning and development and is working on the development of a research strategy and professional framework. As an active researcher Nichola’s PhD explored the stigmatising attitudes values and beliefs of healthcare workers towards iatrogenic infections. She is a Senior Fellow of the Higher Education Academy and continues to actively support research into student experiences of learning during covid-19.

She was Co Chair of the RCP/RCN Modern Ward Rounds working party and co author of the report.

Nico Van Weert

Chief Quality Officer UMCeXpert, Director of the Society Personalized Healthcare; Netherlands

Nico van Weert is one of the founders of the Dutch Society Personalized Healthcare and its current director. The society aims to spread and develop personalized healthcare. Furthermore he is employed as the Program Director Quality-based Governance by Q! for quality consultancy in healthcare and healthcare policy.

He was formerly appointed for five years (starting from 2015) by The Netherlands Federation of University Medical Centres (NFU) to coordinate the NFU-consortium Quality of Care, the collaboration of all eight Dutch university medical centres on quality of care. The consortium established a new patient-centred approach of quality in specialty care. Nico has been responsible for innovation in healthcare delivery, quality improvement and reporting in Atrium Medical Centre, a large teaching hospital. He is trained in medical sociology and healthcare delivery and holds a PhD of the medical faculty of Radboud University, Nijmegen, the Netherlands. Nico van Weert and the NFU-consortium member Jan Hazelzet were editors of the book Personalized Specialty Care – Value-Based Healthcare frontrunners from the Netherlands, published by Springer in 2021.

Nicola Mackintosh

Associate Professor, Social Science Applied to Healthcare Improvement Research (SAPPHIRE) Group, University of Leicester; England

I moved from clinical practice into research through a desire to understand and influence relationships between frontline practice, organisational systems and socio-cultural context. My research uses sociological theory and methods to bring new understandings to patient safety and improvement/implementation science research. Before I joined SAPPHIRE, I worked in the NIHR King’s Patient Safety and Service Quality Research Centre leading ethnographic research exploring the management of complications in maternity and acute care including the role of safety tools and rapid response systems. During this time I completed my PhD which examined the construct of ‘rescue’ and relationships between organisational systems, department and individual level processes in managing acute illness. I then moved to the Faculty of Life Sciences & Medicine at Kings College, London. I was awarded a post-doctoral fellowship within King’s Improvement Science to study patient and family contributions to safety.

Nicoline Vackerberg

Senior Development Leader, Region Jönköping Län; Sweden

Senior development leader, coordinator of Esther International. Master degree in Quality improvement, faculty and PHD candidate at Jönköping University. Has worked in several European countries in primary-, hospital- and community care services both as a physiotherapist, manager and quality improvement leader. Project leader for several collaborative projects to strengthen the care chain. International improvement coach with Esther projects in Singapore, Danmark, Austria and England. Esther is a network for promoting and developing complex care together with the persons who need care. The network continuously improves the cooperation between the different care providers to the best for Esther. In the international network there are about 500 Esther coaches to facilitate this collaboration and improvement efforts. *Esther is a person with complex care needs.

Olesia Vynnyk

Ukrainian general practitioner, healthcare consultant; Ukraine

Olesia Vynnyk is a general practitioner and healthcare consultant working in Ukraine. She is a Defender of Ukraine at Lviv Medical Volunteer Battalion, a National representative of Canada-Ukraine Surgical Educational Mission, Head of Medical cluster at Lviv International Literature Festival, Fellow at International Society for quality in healthcare, and Member of WONCA international classification committee.

Olivia Wigzell

Director-General, National Board of Health and Welfare; Sweden

Olivia Wigzell is Director-General at the National Board of Health and Welfare, a government agency under auspices of the Ministry of Health and Social Affairs. Previous positions include Director-General at the Swedish Agency for Health Technology Assessment and Assessment of Social Services, Director at the Ministry of Health and Social Affairs, Vice Mayor in Stockholm, County Council Commissioner in the Greater Stockholm Area and Chair of the board at Örebro University. International experience includes Chair of the EU expert group on Health System Performance Assessment, serving as the Swedish representative in the WHO Executive Board, Chair of the OECD Health Committee as well as being a member of the OECD Going Digital steering group.

She currently holds a position in the Board of development of the Swedish Quality Registries and in the Advisory Council at the Swedish Civil Contingencies Agency.

Wigzell holds a degree in political science and communication.

Pär Lindgren

Chief Medical Officer, Region Kronoberg, Sweden

Dr Lindgren is a specialist in Anesthesia and Intensive Care. He is associated with the Department of Anesthesia at the County Hospital CLV in Växjö, Sweden from 1984. His present position since 2015 is Chief Medical Officer in Region Kronoberg County. Dr Lindgren has an interest in Patient Safety work since many years. He also has a position in The Swedish National Cooperation Group for Patient Safety.

Penny Pereira

Interim Director of Improvement, The Health Foundation; England

Penny is the Interim Director of Improvement at the Health Foundation, responsible for the Foundation’s improving the quality of health care services.

She is also the Director of Q: a community initiative bringing together 4500+ people with improvement expertise across the UK and Ireland to learn, share and collaborate. Q includes an innovative participatory grant funding programme, Q Exchange and a network of Q Labs, bringing people together to make progress on complex challenges.

Penny previously led the Foundation’s work on patient safety as well as work improving flow, leadership development and networks.

Before joining the Health Foundation, Penny worked at a hospital trust in East London, where she was the Director of Strategy and Service Improvement. Penny has spent her career leading improvement work at local and national level in English National Health Service, with particular expertise in process and system redesign and leading strategic change across organisations.

During the pandemic, she has been involved in helping to surface and share insights from the rapid improvement and innovation underway. She led work on the rapid uptake of video consultations and supported the national leaders of improvement in the UK and Ireland to exchange live learning on their pandemic response. This was complemented by insights from over 200 Q members into the role that improvement mindsets tools and approaches played in their organisations.

Perla Marang-van de Mheen

Associate Professor Quality of Care and Outcomes Research, Leiden University Medical Center, BMJ Quality & Safety; Netherlands

Perla J. Marang-van de Mheen, PhD is an epidemiologist with interest in quality of care and outcomes research, with a special focus on methodology. She also serves as Senior Methods Editor for BMJ Quality & Safety, where she is passionate in using her broad expertise on epidemiological and statistical methods to improve methodological rigor in quality improvement work.

Her research focuses on topics such as hospital performance measurement in surgical specialties, implementation & de-implementation, and methodologies to improve our ways to measure and evaluate quality of care such as funnel plots around the median rather than a dichotomous outcome. Dr. Marang-van de Mheen has co-represented the LUMC in the consortium Quality of Care of the Netherlands Federation of Universities from 2011 to 2017 and currently serves as a member of the methodological board of the Dutch Institute for Clinical Auditing, and on the expert panel Health and Health Care of the Central Bureau of Statistics.

Peter Bergsten

Uppsala University

Peter Bergsten obtained his medical training at Uppsala University, Sweden. In parallel he conducted cellular research focusing on development of type 2 diabetes. After receiving his PhD he was an International Fellow at the NIH, USA, and also spent a postdoctoral stay in Cambridge, UK.

In 2008 he was appointed full professor at Uppsala University. At this time he had combined mechanistic cellular work with clinical studies conducted at the Uppsala University Children’s Hospital, where he is adjunct professor. The translational studies were prompted by the rise in type 2 diabetes among children with obesity and also included clinical trials. The difficulty to treat childhood obesity prompted his prevention initiative Ending ChildHood Obesity (ECHO) zone.

In ECHO zones the environment around the child is directed towards promoting healthy choices by long-term engagement of multiple actors in society. Evidence on what effectively and sustainably halts childhood obesity is built by collecting data on societal parameters and health parameters of individual children. Thereby causes for why some children benefit from an intervention and others not are identified, paving the way for personilized health approach. As of 2021 he is the coordinator of the national initiative ECHO

Peter Lachman

Lead Faculty Quality Improvement, RCPI; Ireland

Peter Lachman was Chief Executive Officer of the International Society for Quality in Healthcare (ISQua) from 1st May 2016 to 30th April 2021. He has great experience as a clinician and leader in quality improvement and patient safety. Dr Lachman was a Health Foundation Quality Improvement Fellow at IHI in 2005-2006 and developed the quality improvement programme at Great Ormond Street Hospital where he was the Deputy Medical Director with the lead for Patient Safety. He was also a Consultant Paediatrician at the Royal Free Hospital in London specialising in the challenge of long term conditions for children. Currently he is Lead Faculty Quality Improvement at the Royal College of Physicians of Ireland (RCPI) in Dublin, where he directs the Leadership and Quality programme to develop clinical leaders in quality improvement. He is co-founder and Chairperson of PIPSQC, the Paediatric International Patient Safety and Quality Community.

Rachel Dicker

Product Management Associate Director, Wolters Kluwer, Health, Learning, Research and Practice

Rakel Lornér

Innovation Project Leader, Bräcke diakoni; Sweden

Rakel Lornér has a master in social work and large experience within the field of counselling and advocacy for people with physical, mental or psychiatric disabilities. She has been working as a social worker and unit manager for over 10 years and she is now the leader of the innovation project unit at Bräcke diakoni.

Rhonda Herman

Community Member, La Loche; Canada

Rhonda Herman is a community member of La Loche, Saskatchewan, Canada. Rhonda grew up in an environment where there was abuse, causing mental trauma at a young age. She left her community, moving to the city at the young age of 17 where she completed her grade 12 education and gained employment. Due to the nature of her upbringing, Rhonda took on life skill courses and training to help understand the nature of her traumatic experiences. Understanding the importance of mental health and education motivated Rhonda to bring her knowledge back to her community. In 2019, Rhonda moved back home to La Loche to raise her children. She has gained respect and trust from community members through her dedication to improving mental health and wellbeing of the younger generation. Rhonda’s lived experiences have led her to seek new and innovative approaches to mental health care that challenge established practices through research.

Rosie Cooper

National Improvement Lead, Digital Health and Care, Scottish Government; Scotland

Rosie is a Scottish Quality and Safety Fellow with over 30 years’ experience working for NHS Scotland. She has led service changes across Falls Prevention, Anticipatory Care Planning and range of Allied Health Professional improvements; with a clinical background in Physiotherapy.

With a special interest in systems thinking, she now leads on Quality Improvement in Digital Health and Care, with a focus on Near Me video consulting. This has led to the spread of Near Me across a range of Health Services as well as Social Care, Housing and Local Authorities. Her improvement approach is now being adopted across a range of citizen facing digital services including Remote Monitoring.

Rustam Zhurayev

General Practitioner, Brovary Primary Healthcare Centre; Ukraine

Rustam Zhurayev, is an MD, PhD, Doctor of medical science and MBA. He is a cardiologist by background and Head of Salutas Medical center in Lviv, Ukraine.

Sara Riggare

Patient Researcher, Uppsala University; Sweden

Sara is a patient researcher at Uppsala University with over 30 years of lived experience (Parkinson’s disease). Her work and research span multiple fields including for example patient safety, healthcare improvement, patient and public engagement, eHealth and digital tools, and personal science.

Sasha Karakusevic

NHS Horizons; England

Sasha started his career in dentistry and maxillofacial surgery. Whilst learning about the intricacies of clinical care he found the challenges of how to organise a health system even more compelling. He spent more than 20 years working on integrated care in South Devon developing an internationally-recognised system. Realising that even this system would not be good enough to deal with the demographic and economic pressures facing us today he started to explore how to significantly improve health system productivity. This led to establishing a Health Innovation Education Cluster, working with the Nuffield Trust and working with the NHS Horizons team to support teams delivering large scale transformation. Sasha combines his clinical, operational and strategic experience to design and facilitate large scale transformation programmes.

Selina Stephen

Director, Institute for Healthcare Improvement and Founder and Director, Torchbearing Ltd; England

Selina is the Director for International Forums at IHI and is delighted to be at this year’s Forum in person! She has been working in Quality Improvement across Scotland and the UK for the past decade, and has a special interest in the human side of change and how we communicate to help people make sustainable improvements.

Shaun Maher

Professional Advisor, Scottish Government; Scotland

Shaun has worked in the NHS for more than 30 years across diverse clinical settings. He spent most of his clinical career as a senior nurse in intensive care.

He has a particular interest in developing person-centred approaches to improving quality for patients and staff. He is a leading voice in the global “What matters to you?” movement, a Scottish Quality and Safety Fellow and a credentialed executive and team coach.

Since 2015 he has worked as a professional advisor for person-centred care with the Scottish government and as a principal lead in the Quality Improvement team at NHS Education for Scotland.

Shruthi Narayan

Medical Director, Serious Hazards of Transfusion; England

Dr Shruthi Narayan is the Medical Director of Serious Hazards of Transfusion (SHOT) and a haematologist working as a Consultant Donor Medicine at NHS Blood and Transplant. She is passionate about improving clinical practices, promoting transfusion safety, as well as initiating and sustaining improvement projects. Apart from her core work, she is also actively involved in organising and delivering transfusion teaching for various healthcare professionals.

Sofia Segersson

Patient Entrepreneur; Sweden

Sofia Segersson is 28 years old and has had type 1 diabetes since she was 15 years old. She found herself alone, scared and frustrated in a new reality that felt unfair. Today, she works full time to improve the lives of those (mainly young people) who share the same diagnosis. She is the community manager at Pioneers Young and can really see and feel the good it does every day – and often reflects on how her fifteen-year-old self could have really needed something similar in that hospital bed many years ago.

Susan Hannah

Senior Director, Institute for Healthcare Improvement (IHI); Scotland

Senior Director with IHI in the European region, formerly head of the children and young people improvement collaborative in Scotland.

Suzie Bailey

Director of Leadership and OD, The King’s Fund; England

Suzie is the Director of Leadership and OD at The King’s Fund and a Health Foundation Generation Q Fellow, passionate about the relational work of delivering great care, helping leaders to understand their role in creating enabling cultures. In Sheffield, she led the development of an organisation-wide improvement programme, nurturing an innovative partnership with the Dartmouth Institute, to create http://www.sheffieldmca.org.uk/

Nationally, her work included development of the first national strategic framework for improvement and leadership development in England and a major programme on culture and leadership https://www.england.nhs.uk/culture/culture-leadership-programme/ with Professor Michael West. In 2020, Suzie co-authored a new review on how to transform the working lives of nurses’ and midwives.

Tina Crafoord

Director of Health and Medical Care, Region Värmland; Sweden

Tina Crafoord is Chairman of the Chiefs’ Association, part of the Swedish Medical Association. She is also a member of the federal board of the Swedish Medical Association. Another of her assignments is as head of delegation CPME, The Standing committee of European Doctors. She works daily directly under the Director of Health and Medical Care in the Värmland Region.

The development of health care and demands for brave and developing leaders is something that Tina has worked with throughout her career. She is a chief physician in anesthesia and intensive care and has worked for many years as a manager and leader in complex organizations.

Her motto is that healthcare needs brave leaders who dare to steer towards medical goals, because in addition to the fact that we then provide the best care, the economy also follows positively accordingly.

Tony Kelly

National Clinical Advisor, NHS England & Improvement; England

I am the National Clinical Advisor for the Maternity and Neonatal Safety Improvement Programme, whose aim is to improve the safety and outcomes of maternal and neonatal care by reducing unwarranted variation and provide a high-quality healthcare experience for all women, babies and families across maternity care settings in England.

I was the Director of the Patient Safety Collaborative in the KSS Academic Health Science Network for two years. From 2010 to 2014 I was the Associate Medical Director for Quality and Innovation at Brighton and Sussex University Hospitals NHS Trust. I have been working in the field of clinical effectiveness and quality improvement for over 15 years, and specifically within safety and quality for the last 12 years. I am a clinician at heart and I have been a Consultant Obstetrician and Gynaecologist in Brighton since 2003.

Ulrika Landin

Pharmacist, Regional Cancer Centre South; Sweden

Ulrika has a Bachelors of Pharmacy, and is a Registered Pharmacist. She works at Regional Cancer Centre South, Sweden, as Operations Developer.

Valdemar Erling

Sahlgrenska University Hospital; Sweden

Speaker bio coming soon.

Vibeke Rischel

Deputy CEO, Head of HealthCare Improvement, Danish Society for Patient Safety; Denmark

Vibeke Rischel, RN, MHSc. Vibeke is the Head of Healthcare Improvement and deputy director at the Danish Society for Patient Safety PS!. Vibeke has been with the Danish Society for Patient Safety (PS!) since 2007. Since 2014 Vibeke has been the overall lead of the portfolio of improvement and capacity building programs in PS!. The improvement work has been recognized, especially the elimination of pressure ulcers where PS! is an international lead. Vibeke has more than 25 years of experience in health care through nursing, leadership, patient safety and improvement at a national level. Vibeke is trained as IHI Improvement Advisor and Improvement Coach.

Victor Montori

Professor of Medicine, Mayo Clinic; USA

Victor M. Montori, MD is a Professor of Medicine at Mayo Clinic. An endocrinologist, health services researcher, and care activist, Dr. Montori is the author of more than 700 peer-reviewed publications and is among the most cited researchers in clinical medicine and in social science. He is a recognized expert in evidence-based medicine, shared decision making, and minimally disruptive medicine. He works in Rochester, Minnesota, at Mayo Clinic’s KER Unit, to advance person-centered care for patients with diabetes and other chronic conditions. He is the author of the book Why We Revolt, and is leading a movement, a Patient Revolution, for Careful and Kind Care for all.

Virginia Zazo Hernanz

Head of Hälsodigitalen, Region Västerbotten; Sweden

Wendy Korthuis-Smith

Executive Director, Virginia Mason Institute; USA

Wendy Korthuis-Smith, Ed.D., M.S., is the executive director at Virginia Mason Institute. Wendy provides leadership and oversees the development of new products and services to strategically assess, identify improvement opportunities, develop and implement transformation and transition plans, and continually evaluate continuous improvement for clients worldwide. Wendy holds significant experience developing and implementing large scale transformation and transition plans. Wendy came to Virginia Mason Institute from Deloitte Consulting, and spent several years prior with the Washington State Governor’s Office where she led state government transformation through the development and implementation of Results Washington, a performance improvement initiative incorporating 53 state government agencies, boards and commissions across five priority goal areas. She worked with Virginia Mason early on in her career as a leadership development consultant. Wendy is trained in the Virginia Mason Production System®.

William Waldock

Specialist Foundation Doctor in Surgery and Innovation, and Clinical Lead at DocMe Technologies Ltd

After reading Medicine at Cambridge, selection for the NHS Clinical Entrepreneur Programme and the Specialist Foundation Programme in Academic Surgery and Innovation, and contributing to the Lancet Commission on Global Eye Health, William is leading DocMe’s clinical development. William has been recognised with research funding from the Royal College of Surgeons, presented and published internationally, and seeks to deploy his professional training as a medical doctor to optimise DocMe’s technology contribution to patient outcomes. His research record can be found at https://www.researchgate.net/profile/William-Waldock-2 

Virginia Zazo Hernanz

Head of Hälsodigitalen, Region Västerbotten; Sweden

Wendy Korthuis-Smith

Executive Director, Virginia Mason Institute; USA

Wendy Korthuis-Smith, Ed.D., M.S., is the executive director at Virginia Mason Institute. Wendy provides leadership and oversees the development of new products and services to strategically assess, identify improvement opportunities, develop and implement transformation and transition plans, and continually evaluate continuous improvement for clients worldwide. Wendy holds significant experience developing and implementing large scale transformation and transition plans. Wendy came to Virginia Mason Institute from Deloitte Consulting, and spent several years prior with the Washington State Governor’s Office where she led state government transformation through the development and implementation of Results Washington, a performance improvement initiative incorporating 53 state government agencies, boards and commissions across five priority goal areas. She worked with Virginia Mason early on in her career as a leadership development consultant. Wendy is trained in the Virginia Mason Production System®.

Yaroslav Diakunchak

General Practitioner, Brovary Primary Healthcare Centre; Ukraine

Yaroslav Diakunchak is a family physician from Brovary, Kyiv region, Ukraine, and has been practicing family medicine around 16 years. At the beginning of the Russian invasion Yaroslav continued to provide medical care to his patients. But then, when Russian forces came close to his city and the danger of direct attack increased, he decided to move with his loved ones Lviv in Western Ukraine. There he began to help his colleagues with Casualty Care Trainings and managing with the humanitarian aid, while also keeping in touch with his patients. Yaroslav has made a series of videoblogs about how Ukrainian doctors keep resilience in this difficult time, which you can view here:

1- https://www.youtube.com/watch?v=aM3Bm7OUE2c&t=13s

2 – https://www.youtube.com/watch?v=aukqmF8twdo

3- https://www.youtube.com/watch?v=RBqFK2pwV4c

Yaroslav previously presented at the International Forum of Quality and Safety in Healthcare, Amsterdam on his experience of using BMJ Learning and BMJ Best Practice CDS Tools in his daily practice, and participated in the Virtual Toronto International Program to Strengthen Family Medicine and Primary Care (V-TIPS 2021). Yaroslav is the author of articles titled “Emotional Intelligence and Communication skills in practice of Family Doctor”, “Five ways to improve medical practice from a perspective of a Family Doctor”, and “Five ways to make better clinical decisions”. His special interests are in Continuing Professional Development, Communication Skills in Medicine, Leadership in Medicine, Palliative Care, patient – centered and holistic approach in medicine.

Ylonne Sensen

Dutch nationwide Safety-II programme ‘Tijd voor Verbinding; Netherlands

Ylonne Sensen MD is part of the directing team for the Dutch nationwide Safety-II programme ‘Tijd voor Verbinding’, meaning ‘Time to Connect’. This programme aims to reduce healthcare-related damage and mortality by sharing best practices, setting up and facilitating networks and educate and support healthcare institutes in multidisciplinary collaboration according to Safety-II principles.

Ylonne works as a networker and contact person for hospitals and private practice clinics in the South of the Netherlands. She fulfils this function using her 12-years of expertise in practicing internal medicine.

She currently works in private practice.