F4: Three curves and seven stories

Saturday, 26th August

We can’t solve our complex problems with simple solutions. As our healthcare systems become more and more complex, how can we support our teams to understand how best to keep improving outcomes for individuals and communities? In this talk you will hear about the importance of ceding power and using stories to move to third curve thinking…a way forwards in our new world.

After this session, you will:

  • Understand the 3 curves that illustrate the journey from performance management to reliable quality improvement and ultimately to the local co-produced design of services.

  • Know how to use the 7 stories tool to understand your own system.

  • Understand your role in creating the conditions to operate in the 3rd curve.

Derek Feeley, President and CEO, Institute for Healthcare Improvement, USA
Jason Leitch, National Clinical Director, The Scottish Government, Scotland