General Attendees Information

Find the answer to some frequently asked questions about attending the International Forum.

Pullman Aerocity New Delhi

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Aerocity Hospitality District
IGI Airport New Delhi

  • What is happening with New Delhi 2020 in light of Coronavirus (COVID-19)?

    In view of the spread of Coronavirus (COVID-19) around the world, including in South Asia we have made the very difficult decision to postpone the International Forum on Quality and Safety in Healthcare scheduled to take place in New Delhi, India on 4-5 July 2020. The conference will now take place in 2021.

    The new dates for the conference will be announced once these are confirmed.


  • What happens with my registration now the event is postponed to 2021?

    All registered delegates and other supporters have the option to transfer to the rescheduled conference or request a full refund.

    If you have any queries, please email

    Any cancellation requests can also be sent to

  • What is your policy if I decide to cancel my registration?

    You may transfer a booking from one delegate to another for an Event at any time upon written notice to us.

    You have the right to cancel this contract at any time up to the date that is four weeks prior to the Event. If written notice is received more than six weeks before the Event (i.e. on or before Saturday 23 May 2020), a full refund will be given. If written notice is received between six and four weeks before the Event (i.e. Saturday 23 May – Saturday 6 June 2020), your payment will be refunded in full, less an administration charge of £100. If we receive written notice to cancel less than four weeks before the Event (i.e. on or after Sunday 7 June 2020) there will be no entitlement to any refund.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use this model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired.

    We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement (except for the administration fee if you cancel between six and four weeks before the Event).

    See the full Terms and Conditions.

  • How can I find directions to the venue?

    Full details on how you can plan your journey can be found here.


  • How much does it cost to attend?

    You can see the delegate fees for the International Forum in Copenhagen on our Delegate Fees and Registration page.

  • Will I have to pay VAT?

    All registrants will pay 18% GST. If you have any queries about our GST rates please email

  • What is included in my registration fee?

    Your registration fee grants you access to all keynote and plenary sessions; poster sessions; lunch and refreshments; access to the exhibition; online access to all materials after the event; and certificate of attendance.

  • How can I register?

    All delegate registrations are made online. You can find a step by step guide on how to register here. Please also check our Delegate Fees and Registration page for information on our fees and types of registration.

  • How can I book my sessions?

    Once booked, you will be sent an email outlining how to book your sessions. 

  • How do I request an invitation letter?

    Some visitors will require a visa to enter India. Please check with your nearest embassy or consulate. We are only able to provide invitation letters to individuals who have registered and paid to attend the International Forum. If for any reason your visa application was unsuccessful we will be able to refund your registration fee in line with our terms and conditions and upon receipt of proof of an unsuccessful application. If a letter of invitation is required to support your visa, please contact us at

    Please do not get in touch with us prior to registering and paying as we will not be able to issue this.

  • Is the International Forum accredited?

    We will be exploring options for accreditation and information will be published in due course.

  • Will I receive a certificate of attendance?

    Yes, all delegates will automatically receive a certificate of attendance on completion of an online evaluation form which will be emailed to you after the event.

  • How do I gain entry to the International Forum?

    An e-badge will be sent via e-mail prior to the event. We ask you to print  your e-badge prior to arrival to skip onsite registration and to gain access to the International Forum without delay. Anyone without a printed e-badge will have to queue at the onsite registration desk to have their badge printed. Please be aware that you must wear your badge at all times during the International Forum.

  • Where will I find further information on the posters?

    We will open Call for Posters for the rescheduled International Forum in due course and this will be communicated widely.

  • What should I wear to the International Forum?

    The dress code for the conference is smart-casual and comfortable shoes are recommended. The weather in New Delhi in July is very warm and humid, with an average maximum temperature of 35°. 

  • Do I need to be aware of any insurance/venue rules?

    Delegates are requested to comply at all times with the rules and regulations imposed by the venue. Failure to adhere to such requirements may lead to exclusion or removal from the conference. We also recommend that delegates arrange for insurance against loss to their property or any loss or damage that delegates themselves may cause at the conference.