Programme overview

We will be updating the New Delhi programme content in due course for the rescheduled 2021 event to reflect current themes and issues.

In the meantime, we are pleased to offer a series of free virtual lectures and workshops built around content originally scheduled for presentation at the International Forum in July. These virtual sessions will be open to everyone as a chance to sample the International Forum content, and we will share details later on in June.


Who should attend?

The International Forum is a multidisciplinary event, open to all professions from both private and public healthcare, and levels of experience in quality improvement.

Read more on our Who should attend page.

Conference Streams

To help you navigate the 2020 programme, the content is organised into 7 core streams:


One of the biggest challenges facing the global quality movement is limiting the harm caused by medical error. Sessions in this stream will consider innovative ways to tackle this issue, considering how we prevent adverse events through advances in technology, process and human factors training.

Quality, Cost, Value

More care is not always better; overtesting and overprescribing can lead to a worse outcome for the patient and an intolerable strain on the healthcare system. Sessions in this stream will consider how to improve efficiency of care by creating new models, process improvements or pathways that are focussed on what matters most to the patient.

Person and Family-Centred Care

A core value of the quality improvement movement is moving from a place where healthcare is provided to the patient, to a collaborative space where patients have agency over the design, process and outcomes from their care. Sessions in this stream will consider how we keep the patient at the heart of healthcare and the value of co-designing projects with service users.

Population and Public Health

The quality improvement movement recognises that to improve outcomes for a population we need to promote health as well as prevent illness, and ensure everyone has equal access to care. Sessions in this stream will look at innovative approaches to improving health outcomes on a national scale, as well as how new approaches can reach the most vulnerable people in our communities.

Leadership and Culture for Change

To implement a new revolution in quality of care, organisations need to empower individuals at every level to be agents for change. Sessions in this stream will consider how we can disseminate learning and knowledge, build networks, optimise teams and scale up ideas from individual projects to national programmes.

Building Capability through Improvement Methods

Any successful quality improvement strategy needs to be underpinned by a robust methodology and framework so that results can be measured, evaluated and shared. Sessions in this stream will demonstrate successful examples how we take these ideas through to successful implementation.

Technology, Innovation and Data

New innovations in technology and data have the potential to transform the way we report, measure and deliver care to patients, but also carry implications for ethics and workforce. Sessions in this stream will demonstrate the potential of harnessing the power of technology and data to improve efficiency and deliver better outcomes for patients.

Navigating the programme

You can filter the 2020 programme sessions by streams and session format. The learning styles include:

  • Keynote – our keynote sessions will feature global figures in quality improvement and inspirational leaders from across South Asia who are tackling the key issues facing healthcare today.
  • Interactive workshop – interactive workshop sessions give you the opportunity to connect with other delegates and work together on practical exercises, led by our expert speakers. Expect to come away with new connections and tangible outcomes to implement in your organisation.
  • Seminar – seminar sessions will feature one or more short presentations from our expert speakers, demonstrating how they delivered a project, the challenges on the way and how the results can be replicated, with time for questions at the end. Expect to come away inspired and with practical advice you can use in your daily work.
  • Rapid fire abstract presentations – rapid fire sessions are a fast-paced format that will expose you to a number of exciting ideas on a theme. Speakers will be given between 3-5 mins each to present, with questions at the end. Expect to come away with a taster of a large number of projects, and a new perspective on what’s possible.
  • Panel – panel sessions are an opportunity for our expert speakers to discuss a complex issue, with plenty of time for questions from the audience. Expect to come away with a new viewpoint, and inspiration to create change.

View the full 2020 programme