M5: Fun in Learning Measurement for Improvement

Wednesday 18th September 2019

How do you know your change is an improvement? It is a question many improvers grapple with. It is not easy to tackle complex concepts and translate them into simple and effective measures for improvement. However, gaining a deeper understanding on measurement will be beneficial in tweaking and adapting measures to the context and their situation. Learning measurement is fun with the injection of games and exercises. This session will outline the concepts of measurement in improvement, and demonstrate the use of games and exercises to explain complex concepts in measurement.

After this session, participants will be able to:

  1. Understand measurement in the context of the Model for Improvement

  2. Appreciate the importance of operational definitions

  3. Discern which data visualisation tools can be used and when

  4. Effectively use games and exercises to explain complex concepts in measurement

Tai Hwei Yee, Adj Associate Professor, Co-Chairman, SHINe; Singapore
Debbie Wild, Deputy Director, Office of Improvement Science, Centre for Performance Excellence, Changi General Hospital, Faculty Member Singapore Healthcare Improvement Network; Singapore