Friday 20 September 2019
13:15pm-14:30pm

New and innovative approaches are urgently needed to help caregivers in office and community settings tackle the challenge of restoring and maintaining joy in their work and the work of their staff. When internal and external pressures continually mount, it can become increasingly difficult for team members to focus on the positive aspects of their jobs. The IHI Joy in Work Framework provides proven methods to foster a positive work environment that creates equity, camaraderie, meaning, and choice and ensures the commitment deliver high-quality care, even in stressful times. In this session you’ll learn from IHI, and East London Foundation Trust, principles and techniques that enable the workforce to truly thrive, not just persevere.

After this session, participants will be able to:

• Describe key leadership behaviors that raise staff engagement and restore joy.


• Identify the key changes in the system for joy in work.


• Take away at least one intervention you can test in your institution to assure staff feel meaning, choice, camaraderie, and equity.

Derek Feeley, CEO, President, IHI; USA
Jessica Perlo, MPH, Director, IHI; USA