Keynote Speakers

Donald M. Berwick

MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services; USA

A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.

Derek Feeley

CEO, President, IHI; USA

Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.
Prior to joining the IHI, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.
Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.
In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.

Katherine Chou

Director at Google for Health and AI for Social Good; USA

Katherine Chou is the Director of Product in Healthcare, developing products that apply AI to improve the health of people and our environment. Katherine is a serial intrapreneur at Google with a history of incubating products and establishing sustainable businesses.
She previously developed products within Google[x] Labs for Life Sciences (now Verily) and ran global teams to develop partner solutions and establish developer ecosystems for Mobile Payments, Mobile Ads, Mobile Search, GeoCommerce, and Android. She is a co-founder and committee chair for the AI for Social Good program at Google.
She is also a Board member and Program Chair of Lewa Wildlife Conservancy, a fellow of the Zoological Society of London, and collaborates with other wildlife NGOs and the Cambridge Business Sustainability Programme in applying the Silicon Valley innovation mindset to new areas.
She holds a double major in Computer Science and Economics at Stanford University and an M.S. in CS.

Chen Mei-ling

Minister, National Development Council (NDC); Taiwan

Dr Chen Mei-ling is the Minister for the National Development Council in Taiwan and has worked closely on Taiwan’s national policy about AI in Healthcare. Dr Chen Mei-Ling has vast experience working previous as Secretary General, Executive Yuan, and previously with the Tainan City Government. Previous roles include the Associate Professor Law at Chinese Culture University and many more prestigious posts.

William (Bill) Hall

President, Ipsos Healthcare; Japan

William Hall has spent 45+ years in business in Japan, primarily in market research and consulting, with an interregnum as Japan President for two Fortune 500 companies. He lectures extensively on innovative approaches developed in Japan to address aging population issues and business opportunities arising therefrom.

He has served on various advisory panels for both the Australian and Japanese governments, and, in 2006, was selected as one of the 100 Leading Global Australians from among the approximately 1,000,000 expatriate Australians. An Australian citizen, he is fluent in reading and speaking Japanese.

Edward Booty

Founder and CEO of Allied World Healthcare; Singapore

Edward is the Founder and CEO of Allied World Healthcare: a social enterprise building a brand-new, community-driven healthcare service model (and supporting technology platforms) to deliver healthcare services in low- and middle-income countries – integrating public and private sector. He has worked extensively in digital healthcare, patient access, insurance and health financing, business model innovation, healthcare performance improvement and pathway design, business development and new service delivery approaches across developed health economies in Europe, and now Asian emerging markets. Prior to this, Edward worked for the UK National Health Service (NHS) and one of the world’s largest consulting organisations. He is a graduate from the London School of Economics.

Other Speakers

Amelia Brooks

Senior Director, IHI; USA

Amelia Brooks, Senior Director, Patient Safety and Europe, IHI, has expertise in leadership for improvement, quality improvement, patient safety, human factors, analytics for improvement, and safety culture. She has worked in strategic and operational roles in the improvement field for 13 years, including frontline roles as a quality improvement specialist. Prior to joining IHI, she led the design, development, and implementation of the South West Patient Safety Collaborative at a regional level in England and was a member of the national Patient Safety Leads Network. Ms. Brooks is a Generation Q Fellow.

Anette Nilsson

Improvement strategist, Region Jönköping County; Sweden

Anette is a development strategist in Region Jönköping County. Her focus is improvement, big scale change, coaching, integration and innovation. She has experience from Qulturum working with leadership, coaching, improvement and innovation both nationally and internationally. From 2011-2015 she worked as a project manager at SALAR, Swedish Association of Local Authorities and Regions, with a national leadership program and big scale change. She is the founder of Passion for life which won the first price in Social Innovation in Ageing 2014- The European Award Ashoka Changemakers in cooperation with King Baudouin Foundation. Today, her major focus is driving strategies for “Together for best possible health and equal care”.

Ann-Marie Thoreman

Project manager, Region Uppsala; Sweden

Ann Marie Thordeman is a senior project manager with the eyes of a patient due to her recent experiences. She has worked as Nurse leader, which is the most senior position in the municipality, and as a project manager. Since her retirement she has been full time employed by the Region and managed the very successful elderly project in Uppsala.

Bernadette Eather

National Manager Clinical Quality and Patient Safety, Ramsay Health Care; Australia

Dr Bernadette Eather is the National Manager of Clinical Quality and Patient Safety for Ramsay Health Care Australia, where she is responsible for the strategic oversight of clinical incident management, quality improvement, data analytics in patient safety, and development of clinical policy and procedure for the 73 Ramsay Hospitals.

She was the former Director of Patient Safety for NSW Health at the Clinical Excellence Commission, where she was responsible for the State-wide patient safety program. She has worked in health care for more than 25 years in a range of clinical, operational, and clinical governance roles. Dr Eather’s Doctoral research focussed on Patient Safety and Clinical Quality Systems in acute hospitals. She is passionate about patient safety, sharing lessons learned, and promoting the safe, high quality care Ramsay Health Care provides.

Bernard M Y Cheung

Sun Chieh Yeh Heart Foundation Professor, Cardiovascular Therapeutics

Bernard Cheung went to Sevenoaks School and graduated from the University of Cambridge. He was a British Heart Foundation Junior Research Fellow at Cambridge before taking up lectureships in Sheffield and Hong Kong. In 2007-2009, he held the chair in Clinical Pharmacology and Therapeutics in Birmingham. Currently, he heads the Division of Clinical Pharmacology and Therapeutics in the Department of Medicine of the University of Hong Kong. He is an Honorary Consultant Physician of Queen Mary Hospital and the Medical Director of the Phase 1 Clinical Trials Centre. He is the Editor-in-Chief of Postgraduate Medical Journal. His h-index is 43.

Chien Earn Lee

Chair, Singapore Healthcare Improvement Network (SHINe); Singapore

Dr Lee is the Chief Executive Officer of Changi General Hospital, a 1000 bed public teaching hospital. He is also concurrently the Dy Group CEO for Singapore Health Services responsible for the Regional Health System in Eastern Singapore that serve a population of nearly 2 million. Prior to this he was Dy Director of Medical Services (Health Services and Healthcare Performance) in MOH where he led the strategic development of healthcare services and national quality improvement efforts. Dr Lee is a medical doctor by training specialising in Public Health with additional qualifications in Change Management and Coaching. Dr Lee is an Adjunct A/Prof in the School of Public Health, NUS, and sits on several international and national committees.

Rina Patramanon

Assistant Professor and Principal Research Investigator, Department of Biochemistry, Faculty of Science, Khon Kaen University; Thailand

Dr. Rina Patramanon teaches Biochemistry at Khon Kaen University. She currently has active research in the field of biosensors and biomedical nanotechnology. She is under the Talent Mobility Program, Ministry of Science and Technology. She was also Thailand’s finalist for ASEAN-US Women in Science in 2017. Dr. Rina has also collaborated closely with the private sector in designing and commercializing a nanobiosensor product called Youthmeter, with the support from the National Innnovation Agency in Thailand. Recently, Dr. Rina has moved her work into health AI in order to develop a new health monitoring paradigm based on physiological and biochemical parameters.

Chung Wai Mun

Emergency Physician, Taiping Hospital, Perak, Malaysia

Dr Chung Wai Mun is an emergency physician in Taiping Hospital, Malaysia. He is also the founder of geriatric emergency medicine in Malaysia. He is a Fellow of ISQuA, who is interested in implementing quality and safety healthcare particularly in emergency medicine. He is one of the trained pioneer Lean Health Care personnel in Perak state. He is currently conducting programmes, workshops, lectures, gemba etc. for various hospitals in the state. He is the first in the Perak state awarded “Lean Champion” in year 2018.

Debbie Wild

Deputy Director, Office of Improvement Science, Centre for Performance Excellence, Changi General Hospital, Faculty Member Singapore Healthcare Improvement Network; Singapore

Debbie Wild is currently Deputy Director, Office of Improvement Science, Centre for Performance Excellence at Changi General Hospital, a Faculty Member of the Singapore Healthcare Improvement Network and a member of the Improvement Advisor Group in the large scale initiative – Reduce Harm in Patients. Debbie received her BSc Economics (Hons) from Bath University in the U.K. before joining the prestigious National Health Service’s (NHS) General Management Training Scheme. On graduating from the scheme she undertook a variety of general management positions in the NHS over a period of ten years. She has also worked as a Researcher in Health Economics at the University of Sheffield. Before moving to Singapore in 2002, she worked for the Audit Commission as a Senior Specialist in the Healthcare Performance Audit Unit. Debbie graduated from the Institute for HealthCare Improvement (IHI) Improvement Advisor Professional Development Programme in Boston in 2007 and more recently completed the University of Michigan Lean Certification Programme.

Francis SekKwong Poon

Chief, Section of Clinical Informatics, Patient quality department, Taichung Veterans General Hospital; Taiwan

Francis SekKwong Poon achieved a Bsc from the University of Hong Kong in 1980, then an MB BS from the China Medical University (Taiwan) in 1987. In 2010 he attended MPH Yang Ming University at their school of health management before working at Taichung Veterans General hospital, (TCVGH) Division of Gastroterology in 1993. He became a Research Fellow in Biomedical Informatics at the University of Utah (2005-2006), and also worked at Intermountain Health Care (Advanced Training Programs in Healthcare Delivery Improvement) in 2005. In 2006, he became the chief of TCVGH Clinical Informatics Research & Development Center. He also contributes to the Taiwan Patient safety Program, as a Committee member with the JC of Taiwan since 2009. From 2016 he has worked as a Clinical Professor with the National Defence Medical Center.

Frank Federico

Vice President Senior Safety Expert, Institute for Healthcare Improvement (IHI); USA

Frank Federico, Vice President and Senior Safety Expert IHI, has been working to improve patient safety since the beginning the movement. He has been the senior lead in a Pfizer funded grant to optimize medications in primary care in the US.

Göran Henriks

Chief Executive of Learning & Innovation, Jönköping County Council; Sweden

Mr. Henriks’ academic background is psychology, working as a child psychologist. He holds a Master’s degree in Business Administration from University of Gothenburg. Between 1978 and 2000 he was also engaged in top sport as national team coach. Mr. Henriks has more than thirty years’ experience of management in the Swedish healthcare system. He is a member of the Region Jönköping County’s Top Management and Strategic Group and an affiliated professor at the University of Armenia.

Greger Fransson

MD Manager of Swedish National Palliative Register; Sweden

Greger Fransson is an MD Specialist in Intensive care and anaesthesia and Consultant palliative care. He started the National Register for Intensive Care and later on National Register for Palliative care in Sweden and is a member of the National steering committee for 107 National registers in Sweden.

Helen Bevan

Chief Transformation Officer, Horizons, NHS England; England

Helen Bevan is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them.

Helen currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.

Tai Hwei Yee

Adj Associate Professor, Co-Chairman, SHINe; Singapore

A/Prof Tai has broad experience in healthcare as a physician, a hospital administrator and an educator. She is the Chief Quality Officer for National Healthcare Group (NHG). She is a Senior Consultant anaesthesiologist and intensive care physician in Tan Tock Seng Hospital (TTSH) for more than 28 years. She helped to establish the patient safety framework TTSH and NHG and has been faculty for patient safety training and clinical quality improvement programs in Singapore and in the region. She has helped to lead and support multiple improvement initiatives, including collaboratives on Medication Safety, High Alert Medications, and Critical Lab Results.

Jessica Perlo

Director, Joy in Work, IHI; USA

Jessica Perlo is the Director of the Institute for Healthcare Improvement’s Open School, a global interprofessional community that provides health students and professionals with the skills to become change agents in health care. Jessica holds a Bachelors in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. She is trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For over ten years she’s worked in health professional program development and quality improvement at both Harvard’s Academic Medical Centers and at IHI. Jessica leads IHI’s effort to mobilize students to take action to improve the health of populations and achieve the Triple Aim. She is also a member of the Leadership Team of 100 Million Healthier Lives, a health equity social movement convened by IHI, and serves as the Director of IHI’s Joy in Work Portfolio.

Kok Hian Tan

Group Director & Senior Associate Dean, Institute for Patient Safety & Quality, SingHealth Duke-NUS Academic Medical Centre; Campus Director of Patient Safety & Clinical Quality, KK Women’s and Children’s Hospital; Singapore

Prof Tan is a physician with 26 years of experience in Patient Safety and Quality. He held top leadership positions in quality management at hospital, academic health cluster and national levels. He led in successful JCI-AMC hospital accreditation and in establishing SingHealth Duke-NUS Institute for Patient Safety & Quality, its curriculum & portfolio recognition. He helped launched patient safety workshops in collaboration with Duke-USA. He is Chair Singapore National Quality Council which serves as national advisory panel on healthcare quality strategies. He is a certified trainer in Open Disclosure & in Teamstepps; and a Council member of Singapore Healthcare Improvement Network, in collaboration with IHI.

Lau Tang Ching

Vice Dean (Education), Yong Loo Lin School of Medicine, National University of Singapore; Senior Consultant, Division of Rheumatology, University Medicine Cluster, National University Health System; Singapore

Associate Professor Lau Tang Ching is a Consultant Rheumatologist in the Division of Rheumatology, University Medicine Cluster in the National University Hospital (NUH). He was appointed the Vice Dean (Education) of the Yong Loo Lin School of Medicine, National University of Singapore (NUS) in June 2017 and was Vice Chairman Medical Board (Education) for NUH from 2013 to 2017. Assoc Prof Lau’s main research interests are in osteoporosis, pharmacoeconomic evaluation, medical education and evidence-based medicine. He is the current Chairman of the National Arthritis Foundation and is the Faculty Member of Singapore Healthcare Improvement Network (SHINe). Assoc Prof Lau is a certified Tai Chi Instructor. His hobbies include photography, singing, cooking, jogging and TaiChi.

Marianne Ng

Program Manager, University Health Network; Canada

Marianne Ng is the program manager for a new transition care unit for continuing complex care at Toronto Rehab at University Health Network (UHN). She graduated from University of Toronto and Charles Sturt University, holds a Master Degree in Health Service Management and a project manager professional designation. Marianne has over 12 years’ experience as a leader with formal leadership roles in practice education and research in acute care. She led various quality improvement initiatives at different levels of the system, and across the continuum of care using Lean methodologies.

Masaru Kurihara

Department of Internal Medicine, Urasoe General Hospital, Okinawa; Japan

Dr.Kurihara is a hospital doctor in Urasoe General Hospital in Okinawa, Japan. His work focuses on clinical research, teaching, diagnostic error, and clinical quality improvement. He wrote and translated several medical textbooks including a number on Quality Improvement. He is a program director at the 18th national meeting of Japanese Society of Hospital General Medicine.

Nada Abu Alrub

General Senior Medical Officer, Royal Prince Alfred Hospital; Australia

Nada Abu Alrub got her medical and surgical training at Royal Prince Alfred Hospital in Sydney, Australia, where she has been working as a General Senior Resident Medical Officer from 2014-2018. During this year she had the opportunity to travel and participate in a medical mission for the Syrian Refugees in Jordan. Nada has joined Medical Missions before while she was working as doctor in Jordan in 2012-2014. She is passionate about humanitarian issues and hopes to be a good advocate for people in need. She is doing her master’s degree in International Public Health at Sydney University.

Nguk Lan Pang

Deputy Group Director, Institute for Patient Safety & Quality, SingHealth Duke-NUS Academic Medical Centre; Chief Risk Officer, KK Women’s and Children’s Hospital; Director, Quality, Safety and Risk Management, KK Women’s and Children’s Hospital; Program Faculty for RCA & Risk Management, Institute for Patient Safety & Quality, SingHealth Duke-NUS Academic Medical Centre; Singapore

Ms Pang is a RN with 21 years of PICU experience and the Chief Risk Officer and Director of Quality, Safety and Risk Management, KK Women’s and Children’s Hospital. She poses a Master Degree in Science, Healthcare Management, a Certified Enterprise Risk Manager (ARiMI-CERM) and in Enterprise Risk Planning and Management (NUS-ERPM). She is the Faculty Member of Singapore Healthcare Improvement Network (SHINe), a collaborative of Institute for Healthcare Improvement (IHI) and is KKH Institution Risk Officer. She is an Executive Member of Asia Pacific Paediatric Nursing Association and serves as Secretary to the Advisory Board of the Neonatal and Paediatric Intensive Care Foundation.

Nick Bass

Director of Global Health, East London NHS Foundation Trust, London; England

Trained initially in oncology at Hammersmith Hospital, London and then psychiatry at Northwick Park and the MRC Clinical Research Centre under Professor Tim Crow. Consultant Psychiatrist and Director of Medical Education for 14 years at East London. Research background in genetic epidemiology of schizophrenia. Now Director of Global Health. Numerous awards for clinical practice, research and QI/innovation and education. 15 years experience working with communities in Africa and Asia to further mutually beneficial learning and service development. Founded award-winning Uganda-East London Global Health Partnership considered a model for sustainable development and a key global network contributor.

Pa-Chun Wang

CEO, Joint Commission of Taiwan; Taiwan

Dr. Pa-Chun Wang is the chief executive officer of the Joint Commission of Taiwan (JCT), and a professor at the Fu Jen Catholic University School of Medicine, Taipei, Taiwan. Dr. Wang holds MD degree from the China Medical University, Master of Science degree in Health Policy and Management from the Harvard School of Public Health, and EMBA from the National Taiwan University. He finished his otolaryngology fellowship at the Massachusetts Eye and Ear Infirmary, Harvard Medical School. Dr. Wang served as Board Directors in Taiwan Otolaryngology Society, Taiwan College of Hospital Executives, Taiwan Association of Healthcare Quality, and Taiwan Society of Simulation in Healthcare. Dr.Wang has more than 300 articles published in leading scientific journals.

Peter Hibbert

Program Manager, Australian Institute of Health Innovation (AIHI), Macquarie University; Australia

Peter Hibbert is the Program Manager at the Australian Institute of Health Innovation (AIHI) at Macquarie University, Sydney, Australia. His research areas are patient safety and evidence-based care. Prior to these roles, he was the Associate Director of Patient Safety at the National Patient Safety Agency (NPSA), London, United Kingdom where he managed clinical teams to reduce preventable patient harm in health care across England and Wales. He was the Program Director for “Matching Michigan” at the time, the largest central line bloodstream infection reduction program in the world comprising over 200 intensive care units across England. He has also been involved in a number of World Health Organisation patient safety programs.   

Robert Sarkadi Kristiansson

Chief medical officer, Region Uppsala; Sweden

Dr Robert Sarkadi Kristiansson, works as a CMO and is focused on quality improvement especially in care processes for the elderly. He is a specialist GP, has an MBA and is a fellow at Intermountain health care. He teaches Quality Improvement in the national advanced training program as well as running his own Regions primary health care quality educations. 

Sharon Kletchko

Quality Risk & Clinical Governance Director Lakes District Health Board; New Zealand

Dr Sharon Kletchko, a Canadian Fellow of the RCPS Canada as well as a Fellow of the RACP, has been working in the New Zealand Public Health System for over 35 years. She is known for her capability in leading society wide transformation. Quality and Safe Care delivered by competent, skilled staff with informed and engaged patients is her cornerstone. Dr Kletchko has had numerous roles in New Zealand and internationally and is interested in ‘system-thinking’ methodologies, population segmentation analytics and health system performance and productivity. She is an exciting and engaging speaker who has ‘walked the talk’.

Sung-Ching Pan

Attending physician, National Taiwan University Hospital; Assistant Professor, National Taiwan University; Taviwan

Sung-Ching Pan is currently an Attending Physician at the Section of Infectious Disease with the Department of Internal Medicine and also Assistant Professor at the National Taiwan University (NTU), Taiwan.

Dr Pan graduated from the College of Medicine, NTU. She completed a MPH degree at Harvard School of Public Health, USA, 2007–2008, and completed her PhD in the College of Public Health, NTU in 2016.

Dr Pan has authored more than 50 publications in international peer-reviewed journals and frequently invited to speak at international meetings. She was recently awarded the ICPIC CLIP Award, in 2015 and 2017.   

Tsung-Hung Chang

Deputy Superintendent, Taichung Veterans General Hospital; Taiwan

Tsung-Hung Chang worked at the School of Public Health and Tropical Medical, Tulane University, State of Louisiana, USA (MS) from 1998/11-2000/05. From there he became Superintendent at the Kaohsiung Armed Forces General Hospital in Taiwan. After this role, he went on to be the Director at the Department of Healthcare and Medical Care with the Veterans Affairs Council. Then, he held the position of Director at the Taiwan Hospital Association, before becoming the Director, Taichung City Medical Association, Taiwan. 

Sandra Li-James

Director of Professional Practice; Canada

Sandra Li-James is the Director of Professional Practice with over 16 years of progressive leadership experience from program development to leading change initiatives within one of Toronto’s largest acute care facilities. Her focus is on developing a strong team to promote collaboration and enable best practice through mentorship and capacity building. She brings a deep passion for optimizing patient experience with a commitment to promote academic and scholarly practice.

Fu-chan Wei

Director of international Microsurgical Fellowship and Visiting Scholarship,Director of International Program for Master Degree of Science in Reconstructive Microsurgery,Taipei; Taiwan

Professor Fu-Chan Wei is a world-renowned microsurgeon. He established the world’s most comprehensive and busiest microsurgical center at Chang Gung Memorial Hospital and has been recognized as one of the “twenty most important innovators in plastic surgery over the past 400 years” by the American Society of Plastic Surgery and “10 most influential reconstructive surgeons in the 21st century” by the American Council of Academic Plastic Surgeons. He was awarded an honorary fellowship by the American College of Surgeons and elected as Academician at the Academia Sinica in Taiwan. An enthusiastic educator, he has authored over 100 book chapters and edited 18 textbooks. 

Cat Chatfield

Quality Improvement Editor, The BMJ; UK

Cat is the Quality Improvement Editor for The BMJ, working in partnership with UK charity The Health Foundation to create a series of articles discussing key challenges and providing practical support to help clinicians to improve healthcare: www.bmj.com/quality-improvement. She also leads on Research Integrity across BMJ, looking at ways BMJ can ensure it publishes research to the highest standards. Cat co-leads The BMJ’s work to support clinician wellbeing and also sits on the Steering Committee for the International Forum on Quality and Safety in Healthcare. In previous roles, Cat created learning resources and a digital platform to teach and support clinicians to undertake QI work as Clinical Lead for BMJ Quality and was editor of the journal BMJ Quality Improvement Reports, now BMJ Open Quality. Cat is a GP by training. 

Nguk Lan Pang

Deputy Group Director, Institute for Patient Safety & Quality, SingHealth Duke-NUS Academic Medical Centre; Chief Risk Officer, KK Women’s and Children’s Hospital; Director, Quality, Safety and Risk Management, KK Women’s and Children’s Hospital; Program Faculty for RCA & Risk Management, Institute for Patient Safety & Quality, SingHealth Duke-NUS Academic Medical Centre, Singapore

Ms Pang is a RN with 21 years of PICU experience and the Chief Risk Officer and Director of Quality, Safety and Risk Management, KK Women’s and Children’s Hospital. She poses a Master Degree in Science, Healthcare Management, a Certified Enterprise Risk Manager (ARiMI-CERM) and in Enterprise Risk Planning and Management (NUS-ERPM). She is the Faculty Member of Singapore Healthcare Improvement Network (SHINe), a collaborative of Institute for Healthcare Improvement (IHI) and is KKH Institution Risk Officer. She is an Executive Member of Asia Pacific Paediatric Nursing Association and serves as Secretary to the Advisory Board of the Neonatal and Paediatric Intensive Care Foundation.

Wong Moh Sim

Deputy Group Chief Quality Officer, National Healthcare Group; Deputy Chairman, Medical Board; Head and Senior Consultant, Department of Laboratory Medicine, Khoo Teck Puat Hospital; Singapore

Associate Professor Wong Moh Sim is Deputy Chief Quality Officer at National Healthcare Group. Concurrently, she also holds the appointment of Deputy Chairman (Clinical Quality), Head and Senior Consultant Chemical Pathologist in the Department of Laboratory Medicine at Khoo Teck Puat Hospital. Dr Wong is a Faculty Member of the Singapore Healthcare Improvement Network (SHINe) and a member of the Improvement Advisor Group in the large scale initiative – Reduce Harm in Patients. Her interests are laboratory management and workflow and quality assurance. Her clinical interest is diabetes mellitus and she runs clinic sessions in the Diabetes Centre at Khoo Teck Puat Hospital. She is also actively involved in teaching medical students and medical technologists.

Harumi Kitamura

Assistant Professor, Department of Clinical Quality Management, Osaka University Hospital; Japan

Dr. Harumi Kitamura is Assistant Professor and Vice Director of the Department of Clinical Quality Management, Osaka University Hospital, Japan. As a nephrologist, she has worked for patient care with chronic kidney diseases, particularly peritoneal dialysis (PD) and exercises shared decision-making. She has been dedicated to patient education, founded a patient group with PD and held workshops in the World Café style in order to empower PD patients and to promote their peer-to-peer networking.

Emma Cartwright

Patient Editor, BMJ; UK

Emma Cartwright is a patient editor at the BMJ where she manages the ‘What your patient is thinking’ series. Since joining the BMJ in 2018, Emma has been involved in developing the patient voice within the journal, particularly within education. She has also been named as one of Cochrane’s 30 under 30 for her work in patient and public involvement. Emma is also a Health Psychology PhD candidate at the Lee Kong Chian medical school in Singapore. Her research focuses on co-design and patient involvement with dialysis patients.

Deepthika De Silva

Deepthika De Silva, Head of the Healthcare Performance Office, St. Andrew's Community Hospital; Singapore

Deepthika De Silva trained in Medicine, Psychology and Counselling and has over 20 years of experience working with multi-cultural populations. Her passion has been to work with human factors in creating a culture of quality and safety within the organization, a foundation that is essential to continue the journey of quality improvement. As a faculty member of the Singapore Healthcare Improvement Network (SHINe), she leads and supports improvement initiatives in medication safety, hospital acquired infection prevention and care transitions.

Syahid Hassan

Principal Specialist, Office of Improvement Science, Changi General Hospital; Singapore

Syahid Hassan holds a PhD in Human Factors Engineering from Nanyang Technological University. He has a passion for quality improvement and actively promotes human-centeredness in the design of work systems. As a Principal Specialist in the Office of Improvement Science, he offers his Human Factors expertise to facilitate improvement efforts, developing system designs that are more resilient to human fallibility. He also contributes to strengthening the culture of safety in the hospital, and has taken on the role of a Just & Learning Culture Champion, advocating for a fair yet caring culture of workplace accountability and justice in the hospital.

Jaung-Geng LIN

Professor, China Medical University; Taiwan

Dr. Lin is a chair professor at the China Medical University, with certification to practice both Traditional Chinese Medicine (TCM) and Western medicine. Ever since qualifying, he has been engaged in medical teaching and clinical research in TCM and has opened up Taiwan’s medical diplomacy with TCM and acupuncture. The main topics of his research include evidence-based medicine in acupuncture, acupuncture analgesia and acupuncture safety. He has published over 434 articles, including 240 SCI articles, and 52 books on TCM and acupuncture.

Dr. Lin has performed acupuncture on many world leaders and has received numerous awards, such as the Golden Burnoose award from the Kingdom of Saudi Arabia, First Prize for his contribution to academia from the President of the Republic of EI Salvador, Yanni Christopher, and two Taiwan presidential awards by Presidents Teng-Hui Lee and Shui-Bian Chen, in recognition of his significant contribution to the country and TCM.

Jason Leitch

National Clinical Director, Scottish Government; Scotland

Jason Leitch is the National Clinical Director of the Quality Unit in The Scottish Government Health and Social Care Directorate. Jason is an Honorary Professor at the University of Dundee. He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement, in Boston, sponsored by the Health Foundation.

Dominique Allwood

Consultant in Public Health and Quality Improvement, Assistant Director of Improvement, The Health Foundation; England

Dominique is Assistant Director of Improvement at the Heath Foundation and Consultant in Public Health Medicine and Quality Improvement at Imperial College Healthcare NHS Trust. Dominique is a doctor by background and has spent 14 years working in various parts of health care including provider and commissioner organisations, think tanks and national bodies. She is passionate about improving health and care and her interests and portfolio include quality improvement, developing networks, increasing user involvement, population health and the role of the NHS in improving health. Dominique was named one of HSJ’s Rising Stars in 2015 and has completed a Darzi Fellowship in Clinical Leadership and Service Improvement.

Fei Pei Lai

Department of Computer Science and Information Engineeering; Dept of Electrical Engineering; Taiwan

Bio to follow shortly.

Dr NT Cheung

Head of Information Technology & Health Informatics and Chief Medical Informatics Officer of the Hong Kong Hospital Authority

NT Cheung is the Head of Information Technology & Health Informatics and Chief Medical Informatics Officer of the Hong Kong Hospital Authority (HKHA) and also the Consultant for eHealth for the Hong Kong Government. He has taken HA from a virtual “green fields” site to today’s situation where clinical information systems have become ubiquitous and indispensable in the care delivery process. His current work focuses on taking the Hospital Authority’s Clinical Management System (CMS) on a generational leap, working with clinicians, executives and patients to embrace innovative IT and data driven approaches to enable new and enhanced healthcare service delivery models. He also works with the Government and other stakeholders to operate and further develop the territory-wide Electronic Health Record Sharing System and the wider eHealth ecosystem in Hong Kong.

NT is active in the informatics research and education communities, and is a frequent speaker at international conferences. He holds a medical degree from the University of Sydney and a Master’s degree in computing science from Imperial College, London

Ming-Yueh Chou

Director, Division of Geriatric Integrated Care, Center for Geriatrics and Gerontology, Kaohsiung Veterans General Hospital; Taiwan

Ming-Yueh Chou is the Director at the Division of Geriatric Integrated Care, Center of Geriatrics and Gerontology, Kaohsiung Veterans General Hospital and M.D., School of Medicine, National Yang-Ming University, Taipei, Taiwan Lecture, National Yang Ming University School of Medicine.

Ding-Shinn Chen

MD, FAASLD, Distinguished Chair Professor, Department of Internal Medicine, National Taiwan University College of Medicine; Taiwan

Kylie Hall

Nurse Unit Manager, Eastern Health; Australia

Vikas Wadhwa

Clinical Director of Integrated Services, Eastern Health; Australia

Jung-Der Wang, M.D., Sc. D.

Chair Professor, Institute of Public Health, National Cheng Kung University College of Medicine; Taiwan

Prof. Wang is a physician board-certified in internal medicine and occupational medicine. He received his Sc.D. degree from Harvard School of Public Health in 1982, documented more than 20 different occupational and environmental diseases, and established the specialty board of occupational medicine for Taiwan. To tackle the issue of population aging and financial challenge of the National Health Insurance, his team have developed methods to quantify lifetime costs and health benefits for cost-effectiveness assessment of preventive, clinical, rehabilitative and alternative medicines. He has published more than 475 peer-reviewed articles. One of them is accompanied with a 3 minutes of video at the following website: https://www.dovepress.com/lifetime-risks-loss-of-life-expectancy-and-health-care-expenditures-fo-peer-reviewed-article-CLEP

Sheng-Mou Hou

Superintendent Shin Kong Wu Ho-Su Memorial Hospital; President Taiwan Blood Services Foundation; Taiwan

Dr. Hou, is the president of Shin Kong Wu Ho-Su Memorial Hospital and Professor emeritus of the National Taiwan University since 2010. Being an orthopaedic surgeon by training, Dr. Hou became a professor in orthopaedics in 1993. He went to the Johns Hopkins Bloomberg School of Public Health in 1994 as part of the Taiwan Health Elites Program. Dr. Hou completed his master’s degree with honors. Then he served as the Minister of Health, Taiwan (ROC) from 2005 to 2008. In recent years they accomplished important investigations and the implementation of Patient Safety in Taiwan. Dr. Hou’s interests also involve Health Technology Assessment, Evidence-based Medicine and Quality Management in healthcare. He is still an active researcher who has published over 254 scientific papers in international journals. He was also a well-experienced leader of healthcare organizations as superintendent of Provincial Taipei Hospital, chairman of National Taiwan University School of Medicine, president of Taiwan Orthopedic Association as well as many other scientific organizations. Now he voluntarily serves as the President of Taiwan Blood Services Foundation.

Sheng-Jean Huang

Superintendent, Taipei City Hospital; Taiwan

Dr. Huang has a long standing expertise and interest in neurotrauma, neurointensive care, Integrated Community/ Home-based Health Care, and palliative care. As a pioneer and pilot of Taiwanese palliative and holistic care, Dr. Huang has led the medical team to step outside the hospital, and step into the community to deliver the unique and complete home-based community palliative care service. Dr. Huang has proposed the Taipei Declaration in 2016 on “suffering prevention”, 2017 on “health promoting palliative care” and 2018 on “ultimate integrated care”.

Chih-Yuan Shih

Director, Health Promotion and Management Center, Taipei City Hospital; Taiwan

Chih-Yuan Shih is a family doctor and geriatrician. He has ten years of experience working in the field of home-based primary and palliative care. Currently, he helps to lead and improve the home-based medical care (HBMC) model in Taipei City Hospital, which has the largest number of patients undergoing HBMC in Taiwan.

Su-Hsuan Hsu

Deputy Director, Planning and Development Center of Long-term Care, Taipei City Hospital; Taiwan

Su-Hsuan Hsu is currently an Attending Physician, Department of Family Medicine and Deputy Director, Planning and Development Center of Long-term Care at the Taipei City Hospital, Taiwan. Dr. Hsu graduated from the China Medical University, Taiwan. She received her Master of Science degree from Institute of Epidemiology and Preventive Medicine, National Taiwan University, Taiwan in 2011. Dr. Hsu’s main areas of work are home-based primary care, home-based palliative care, and community-based integrated care which is the comprehensive care model integrating medical healthcare and long-term care.

Ching-Yao Tsai

Deputy Superintendent ,Taipei City Hospital Zhongxing Branch

The Deputy Superintendent is an ophthalmologist focusing on vitreoretinal surgeries for proliferative diabetic retinopathy, epigenetic research for aqueous humor exosomal analysis, machine-learning algorithm for retinal images and population-based studies of blindness causing eye diseases, a physician-scientist developing the expertise, leadership and peer-recognition to carry out multidisciplinary and person-oriented community services and projects, including integrated community-based long term care programs, and compassionate communities building-up, in Taipei City.

Liu Chien-Liang

Director, Dementia Center, Taipei City Hospital; Director, Division of Neurology, Taipei City Hospital; Chief, Taiwan Dementia Society; Director, Taiwan Value-based Healthcare Society; Taiwan

Dr Chien-Liang works for the Department of geriatric medicine at Kings College hospital, London. He achieved International Visiting Scholars 2010, IAGG Master Class on Ageing, International Association of Gerontology and Geriatrics on the topic of Dementia 2011, UCSF Memory and Aging Center, USA, International Visiting Scholars 2015, Cicely Saunders Institute of Palliative Care, Policy & Rehabilitation, London UK, International Visiting Scholars 2018.The Director has a focus on holistic Dementia and Geriatric care.

Shou-Jen Kuo

Collaborative Superintendent, Changhua Christian Hospital; Taiwan

Michael Chung

Professor, Director, Institute of Health Policy and Management College of Public Health, National Taiwan University; Taiwan

Shou-Jen Kuo

Collaborative Superintendent, Changhua Christian Hospital; Taiwan

Jeffrey Braithwaite

Founding Director of the Australian Institute of Health Innovation; Australia

Professor Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FIML, FCHSM, FFPHRCP (UK), FAcSS (UK), Hon FRACMA, FAHMS is Founding Director of the Australian Institute of Health Innovation, Director of the Centre for Healthcare Resilience and Implementation Science, and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Sydney, Australia. He has appointments at six other universities internationally, and he is a board member and President Elect of the International Society for Quality in Health Care (ISQua) and consultant to the World Health Organization (WHO).

His research examines the changing nature of health systems, which has attracted funding of more than AUD $131 million. He is particularly interested in health care as a complex adaptive system and applying complexity science to health care problems.

Professor Braithwaite has contributed over 470 refereed publications and has presented at international and national conferences on more than 914 occasions, including 97 keynote addresses. His research appears in journals such as The BMJ, JAMA, The Lancet, Social Science & Medicine, BMJ Quality and Safety, and the International Journal for Quality in Health Care. He has received over 45 different national and international awards for his teaching and research.

Wui-Chiang Lee

Director, Department of Medical Affairs and Planning, Taipei Veterans General Hospital Change the first sentence of his profile to:

Dr. Lee is currently the Director of Department of Medical Affairs and Planning, Taipei Veterans General Hospital, one of the leading medical centers and world-known tertiary hospital in Taiwan. He is also an adjunct associate professor at the National Yang-Ming University School of Medicine, Taiwan. Dr. Lee holds MD degree from the National Yang-Ming University, Taiwan; PhD and MHS of Health Policy and Management from Johns Hopkins University Bloomberg School of Public Health. Dr. Lee has engaged in quality improvement and patient safety for more than 10 years and he has served the Board of International Society for Quality in Health Care (ISQua) and chaired its Education Committee since 2014. Dr. Lee was the President of Asian Society for Quality in Health Care (2013-2016) , former Director general of Department of Medical Affairs, Ministry of Health and Welfare, Taiwan and former CEO of Joint Commission of Taiwan.

Milton Lum

Consultant Obstetrician & Gynaecologist and a member of Malaysian Medical Council and Board of Governors of Perdana University; Malaysia

Kin-Lai Chung

Director (Quality and Safety), Hospital Authority; Hong Kong

Siu Fai Lui

Adjunct Professor, The Jockey Club School of Public Health and Primary Care, CUHK Jockey Club Institute of Ageing, The Chinese University of Hong Kong; Hong Kong

Manvir Victor

WHO Patient Advocate, Malaysia; Chairman of the Patient for Patient Safety, Malaysia; Board Member, Malaysian Patient Safety Council and Malaysian Society for Quality in Health; UK

Sen-Tien Tsai

Board Director, Joint Commission of Taiwan; Professor, Department of Otolaryngology at the College of Medicine, National Cheng Kung University; Taiwan

EK Yeoh

Director, Jockey Club School of Public Health, Chinese University of Hong Kong; Hong Kong

Professor Yeoh is the Director at the JC School of Public Health and Primary Care of The Chinese University of Hong Kong (CUHK) and also Head of Division of Health System, Policy and Management at the JC School of Public Health and Primary Care. His research is in health systems, services and policy. A current research interest is applying a system framework in enhancing an integrated health and social care delivery model for the elderly population. He leads in the Asia Pacific Network for Health Systems Strengthening in knowledge transfer to enable strengthening of health systems. He is also a member of the International Advisory Board of the National University of Singapore Initiative to improve health in Asia.

Prior to joining The Chinese University of Hong Kong, Professor Yeoh was Secretary for Health, Welfare and Food of the Government of the Hong Kong Special Administrative Region between 1999 and 2004.

From 1990 – 1999, Professor Yeoh was head & the first Chief Executive of the Hong Kong Hospital Authority with the responsibility of the management and transformation of the public hospital system. He was President of the International Hospital Federation from 2001 – 2003 and was awarded the Hospital Management Asia Lifetime Achievement Award in 2002.

As a clinician, he pioneered public health programmes in the prevention of Hepatitis B and HIV/AIDS. He was awarded JP in 1993, OBE in 1997 by the Hong Kong Government and GBS in 2005 by the Government of the Hong Kong Special Administrative Region in recognition of his public service.

Jared Ng

Consultant Psychiatrist, Institute of Mental Health; Singapore

Dr Jared Ng had served as a military psychiatrist for the Singapore Armed Forces and was deployed to Afghanistan in 2009 where he provided medical care and psychiatric training to both foreign troops and locals nationals. He is currently working at the Emergency & Crisis Services at the Institute of Mental Health, Singapore and is also the program director of a community mental health program. He is an adjunct assistant professor with the Duke-NUS School of Medicine and LKC School of Medicine.

Dr Ng obtained his Master of Public Health from Harvard University. He is interested in the public health approach to mental health issues, including promotion and prevention of mental illnesses and their comorbidities.

Faith Wong

Peer Support Specialist, Institute of Mental Health; Singapore

Faith Wong is currently a Peer Support Specialist with the Mood Disorders Unit at the Institute of Mental Health (Singapore), where she is constantly inspired by the indomitable spirit of the peers. She facilitates recovery-oriented groups for both inpatients and outpatients, and also supports individual clients through their pain and uncertainties, with a smile, some jokes, and lots of love.

Faced with the tsunamis of Bipolar Disorder for 2 decades, armed with her grit and a wicked sense of humour, Faith fought hard against the waves – dropped out several times, graduated as top student of faculty in a local polytechnic, received a government scholarship which took her to the UK for a degree in Modelmaking – and finally emerged as a survivor to tell her story and inspire hope in others.

Gloria Lin

President of Taiwan Association of Cancer Patients; Taiwan

Ms. Gloria Lin was diagnosed with breast cancer in 1995, and later she joined the volunteer work, hence began her impressive career as a volunteer and advocate for breast cancer. She was the founding president of Taiwan Breast Cancer Alliance, a platform that consolidates all the breast cancer patient support groups in Taiwan. After her two terms of presidency were complete, Gloria continues to work as CEO in TBCA. Her work and dedication to bring the awareness of patient’s rights, and improvement of quality of life were not unnoticed.

In 2015, with successful experiences in breast cancer patient supports, she founded Taiwan Association of Cancer Patients, aiming to empower patients to engage in health policy decision making.

Ying-Wei Wang

Director General, Health Promotion Administration, Ministry of Health and Welfare; Taiwan

Yingwei is the chief of the department of medical humanities in Tzuchi University and the director in Heart Lotus Hospice in Tzuchi General Hospital. Yingwei hold a MD degree in National Taiwan University and DrPH degree in Tulane University in US. He is the council member of Taiwan Academy of Hospice Palliative Medicine and associate professor in Tzu Chi University.

Chii-Wann Lin

Vice President, General Director, Biomedical Technology and Device Research Laboratories, Industrial Technology Research Institute (ITRI); Taiwan

Dr. Lin is a world-renowned scientist, currently working as a Professor at the Institute of Biomedical Engineering. He also holds the position of Adjunct Professor at the Institute of Applied Mechanics and Director of NTU-ITRI Nano Center in National Taiwan University. He received his Ph.D. degree from Case Western Reserve University in 1993. His research interests include biomedical micro sensors, optical biochip, surface plasmon resonance, bioplasmonics, nanomedicine, and personal e-health systems. His achievements have been recognized by prestigious honors including Permanent Member of CBME 87-88, IEEE Member, President of Association of Chemical Sensors in Taiwan (ACST) (2008-2010), and ICS Chairman of Asian Conference in Chemical Sensors (ACCS) (2013-2017).

Fumiyuki Takehisa

Director, Fujitsu; Taiwan

Fumiyuki Takehisa is Head of the Business Development Office at the Healthcare Solution Unit II. He engages in a new business development, especially with PHR business in recent years. Currently, he attempts to connect with hospitals, public institutions, educational institutions, individuals and companies to create better healthcare throughout society, utilizing his business experiences, and ICT solutions with Co-creation. He is working hard with Dr. Kumagai, a highly distinguished preventive dentist in Japan, to convey the importance of preventive dentistry to our employees, and in other companies to “keep their teeth 28” to stay healthy for their entire life.

Fu-Shun Hsu, CEO

CEO, Heroic Faith Medical Science Co; Taiwan

Besides being a CEO, Dr. Hsu is an attending physician in Cardiology Critical Care Unit of Far Eastern Memorial Hospital and a PhD candidate at the Graduate Institute of Biomedical Electronics and Bioinformatics at the National Taiwan University. He also serves as Municipal Advisor of Taipei City, Principal Investigator in the SPARK Taiwan-Medication Device Development Talent Training Project by the Ministry of Science and Technology, and Co-Principal Investigator at the Science and Technology Policy Institute of Executive Yuan. His interests cover start up project management, financial model and medical application of biomedical electronics and bioinformatics, and medical interface of personal devices. 

Bo-Ru Wu

CEO, Manifold Health Tech; Taiwan

Before founding the Manifold Health Tech, Inc., Mr. Wu was the director of Medical Informatics Department in ITRI. He joined ITRI in 2010 with more than 10 years of IT consulting experience in E-Marketing and Electronic Medical Record in New York. He was the Deputy Director of Telehealthcare Project Management Office for the Department of Health in Taiwan and conducted several international collaborations with key figures in the digital health field globally including Stanford University, National University of Singapore, IBM and Fraunhofer. In 2015, Mr. Wu was a visiting scholar at Stanford Preventive Research Center.