Friday 23 May 2025 | 10:45-11:45<\/strong><\/em><\/p> Format: Workshop<\/strong><\/em><\/p> Stream: Change<\/strong><\/em><\/p> Content filters: Recommended for those new to quality improvement; Co-presented with patients, service users or carers<\/strong><\/em><\/p> Session chair: Esther Greaney<\/a> <\/strong>Lived Experience and Communities Panel; England<\/span><\/p> PART ONE: <\/b>Everyone deserves a true critical friend \u2013 a practical case study on including patient, family and caregivers in developing quality of healthcare<\/b><\/p> Quality of (mental) healthcare is a complex and multi-layered concept. True quality is found in the health of the patient, in the experience of the patient\/family\/healthcare worker, AND what is constructed in the relation between these three perspectives. Inspired by their own experiences and recent literature on quality of health(care) and a more narrative approach, a coalition of psychiatric hospitals, a general hospital and youth services took a different approach to quality of healthcare. This coalition started in 2019. In 2023 we published our research and methods in the book \u2018HoeZo Zorg\u2019. Since 2021 we have been sharing our results, process and struggles with a network of Flemish and Dutch caregivers and policymakers. We look forward to sharing our research with the international community at Utrecht and connecting with others. Our work has shown to empower, connect people and inspire all healthcare settings.\u00a0<\/span><\/p> In this session, participants will:<\/span><\/p> Jesse Verleije<\/a> <\/strong>Academic Psychiatric Centre Duffel; Belgium<\/span><\/p> Mariska Vaes<\/a><\/strong> Bethani\u00eb GGZ; Belgium<\/span><\/p> \u00a0<\/p> PART TWO: <\/b>Towards co-produced healthcare: Connecting the multidimensional model with practical insights<\/b><\/p> Quality in healthcare has been elusive and the approaches in the past have focused on setting standards and improving the reliability of processes within the complex systems of healthcare. While there has been success we still face a disintegrated system. This sessions gives an introduction of the multidimensional model that provides a framework incorporating values within the domains of quality in which person or kin centred care surrounds every domain. The implementation of the model requires sharing of power and coproduction of health rather than the management of disease. In Region J\u00f6nk\u00f6ping a local improvement work has identified important learnings towards more coproduced healthcare. In this interactive session we connect the multidimensional model with insights from national and regional perspectives illustrated with patient stories.<\/span><\/p> In this session, participants will be able to:<\/span><\/p> Peter Lachman<\/strong><\/a> Irish Health Service; Ireland<\/span><\/p>
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