Thursday 22 May 2025 | 11:00-12:15<\/strong><\/em><\/p> Format: Olympus Forum<\/strong><\/em><\/p> Stream: Leading<\/strong><\/em><\/p> Content filters: Recommended for those new to quality improvement<\/em><\/strong><\/p> Chair: Brigid Russell<\/strong><\/a> Brigid Russell Coaching Limited; Scotland<\/span><\/p> \u00a0<\/p> Theory into evidence and practice: How Kindness and the \u2018What Matters to You\u2019 social movements are changing how we do things in healthcare<\/strong><\/p> In this session, we bring together two major social movements with global reach, the Conversations for Kindness and the What Matters to You (WMTY) networks. Through individual and sustained collaborative efforts, these groups are working to enhance patient and provider experience and safety through kind, careful, and human-centred care practices using education strategies, supporting organisations, and building social capital.<\/p> We will outline what we mean by kindness and discuss some of the challenging perceptions of kindness that exist. We will explore how WMTY is a powerful tool for patient and provider experience and engagement\u2014reframing from the traditional deficit-based \u201cwhat\u2019s the matter with you\u201d to include the personalised and human angle: \u201cwhat matters to you\u201d. We will talk about how kindness is not as simple as popular culture suggests; individual, team, and system-level challenges can impact sustainable, meaningful kindness in the workplace. Being \u201cKind\u201d is not the same as being \u201cnice\u201d. It requires skill, courage and sometimes difficult conversations.<\/p> The conversations will highlight the crucial role of leadership and governance in building kind organisational cultures where staff and patients feel respected and listened to and what matters to them is honoured and protected. We will conclude the session with an inclusive call to action for our registrants to join our ever-expanding social movements.<\/p> Anders Vege<\/strong><\/a> Norwegian Directorate of Health; Norway<\/p> Bob Klaber <\/strong><\/a>Imperial College Healthcare NHS Trust; England<\/span><\/p> Gabrielle Mathews<\/strong><\/a> North Central London; England<\/span><\/p> James Mountford<\/strong><\/a> Galileo Global Education; France<\/p> Mathieu Louiset<\/strong><\/a> PAQS; Belgium<\/span><\/p> Nicki Macklin<\/strong><\/a> University of Auckland; New Zealand<\/span><\/p>