D2: How leaders and health care professionals can transform health care culture together

Friday, 4th May
11:00-12:15

In this session you will learn about the key elements of culture that can empower and engage health care professionals to believe that zero-defect health care is possible. The experiences in implementing “Stop the Line” will be highlighted from Virginia Mason Medical Center and Zealand University Hospital.

After this session you will:

  • Understand the key requirements to creating a sustainable improvement culture

  • Recognize the importance of a shared vision around the patient experience, quality and safety

  • Learn how the concept of “Stop the Line” can engage staff and drive improvement