Thursday, 3rd May
13.15-14:30

Developing and sustaining a culture of safety requires a commitment from the entire organization to change the attitudes and behaviors of all employees. Although much has been written and lots of guidance offered, many continue to struggle to change their culture. Faculty will share lessons learned in their work around the world which have led to a change in culture linking staff morale and external forces and impact the internal culture of the organization

After this session, participants will be able to:

• Define safety culture and its key components


• Describe the behaviors and attitudes that lead to culture change


• Develop a set of best practices to improve safety culture in their home organization

Frank Federico, Vice President and Senior Safety Expert, IHI; USA
Amelia Brooks, Director, Patient Safety and Europe, IHI; USA