D2: Quality Across The Population: Targeting Ethnically Diverse Populations

Saturday, 26th August

In this session you will hear from two speakers about approaches keeping relationships with ethnically diverse populations front and center of quality improvement initiatives. You will hear how New Zealand’s national quality improvement agency, the Health Quality & Safety Commission, is aligning its improvement programmes to better cater for indigenous Māori people, and how Southcentral Foundation (SCF) has successfully implemented relationship based case.

After this session you will:

  • Understand some of the limitations of ‘mainstream’ quality improvement approaches in reaching ethnic minority populations

  • Be equipped to design quality improvement initiatives that have the best chance of success with ethnically diverse populations

  • Identify the key elements of SCF’s health care system

  • Analyze how the system was reformed and evaluate the methods by which SCF implements change

  • Examine their own health care systems and identify opportunities for reform

Maria Poynter, Public Health Medicine Specialist, Health Quality & Safety Commission; New Zealand
April Kyle, Vice President of Behavioral Services, Southcentral Foundation, Alaska; USA