X2: Experience Day 2: Patient Experience and Innovation Day

Thursday, 24th August

Patient centred care has become a focus of many organisations as they aim to improve experience for patients and their families. This day will allow you to visit healthcare facilities around Kuala Lumpur and learn about their innovative approach to better patient centred care. The day will be facilitated by an international expert and provide the opportunity for discussion and peer-learning from local staff as well as your colleagues from around the globe.
During the experience day you will:

  • Visit Kuala Lumpur’s healthcare organisations focused on better patient centred care

  • See innovative approaches to improving patient experience

  • Discuss, learn and make new connections with colleagues focused on this topic


  • 09.00-09.30 (30 mins travel): Travel from KLCC to National Heart Institute

  • 09.30-12.30 (3 hours): National Heart Institute

    • Opening Speech by Chief Executive Officer, Dr Mohd Azhari Yakub and Briefing by the Director of Quality, Dr Yap Lok Bin

    • Hospital Tours and Learning Sessions (30 mins each):

    • Door to balloon time for coronary angioplasty – Emergency Department to ICL

    • Engaging patients in clinical practice (Double checking medication)

    • Quality improvement via integration of hospital wide quality data

    • Visit to Paediatric & Congenital Heart Centre

  • 12.30-13.15 (45 mins – 1 hour): Travel from National Heart Institute to Cheras Rehabilitation Centre

  • 13.15-14.00 (45 mins): Lunch at Cheras Rehabilitation Centre

  • 14.00-17.00 (3 hours): Cheras Rehabilitation Centre

    • Briefing by HRC Director Dr Roslan Johari bin Dato’ Mohd Ghazali

    • Visit to Ward 2B, Physiotherapy Unity, Occupational Therapy Unit

  • 17.00-18.00 (1 hour travel): Travel from Cheras Rehabilitation Centre to to KLCC

Please click here to view more information about the hospitals and the programme.