M2: Introduction to Quality Improvement

Thursday, 24th August

Quality improvement is the systematic use of data and improvement techniques to achieve high levels of performance and the desired outcomes. Quality is directly linked to an organizations approach to services and processes of care. In this session, participants will learn about setting aims, using improvement science, understanding and applying the lens of profound knowledge, problem solve, engaging others, developing a measurement strategy and understanding variation and applying the principles to any activity that requires improvement. The faculty will discuss the difference between data for judgement and date for improvement. By the end of the session, participants will have the first draft of a plan to improve a process in their organization.

Learning Objectives:

  • Describe the method to select a problem for improvement and identify the correct team

  • Learn how to set an aim and the level of ambition

  • Discuss how to identify gaps and causes of the problem they are trying to solve

  • List ways and generate creative ideas

  • Conduct a PDSA

  • Describe the difference between measurement for learning and measurement for reporting

Gervais Wansaicheong, Sr Consultant Radiologist, Patient Safety Officer and Lead for QI and PS training, Tan Tock Seng Hospital; Singapore
Debbie Wild, Deputy Director, Office of Improvement Science, Centre for Performance Excellence, CGH; Singapore
Frank Federico, Vice President and Senior Patient Safety Expert, Institute for Healthcare Improvement; USA