Monday 9 March 2026 | 13:30-16:30
Stream: Safety
Session format: Workshop
Chair: Ralph So Albert Schweitzer Hospital; Netherlands

This half-day interactive workshop explores how organisational culture can be transformed to support both staff and patients. In the first part, participants will experience the Swedish Reparative Person-Centered Crisis Support Program, a widely adopted approach that strengthens resilience, collegial support, and patient safety through experiential tools and neuroscience-based strategies. The second part, built on experience from the Netherlands, focuses on enhancing psychological safety and addressing transgressive behaviour by fostering accountability and ethical leadership. Together, the sessions provide practical frameworks, real-world tools, and shared learning to build safer, more compassionate, and resilient workplaces that promote well-being and high-quality care.

Part 1 - Enhancing patient safety and staff well-being through organisational culture change: delivering innovative evidence-informed real-world impact through 'Reparative Person-Centred Crisis Support'

The Reparative Person-Centered Crisis Support Program has been developed through an iterative, interactive process involving clinicians, researchers, healthcare leaders, a Swedish national physician federation, and patients. It is now integrated into national education for residents, senior physicians, and healthcare leaders. Around 20% of women’s clinics in Swedish hospitals have trained all staff in the program, creating communities of practice around managing overwhelming events. It is one of the most appreciated components of national courses on crisis support and sustainable healthcare.
The associated workshop introduces the program and focuses on achieving organizational change that fosters human connection, staff well-being, and patient safety. It incorporates narrative exercises, educational films, and an original take-home toolbox to support experiential learning. Grounded in complexity science and neuroscience, the workshop plants an evidence-based sense of hope. It draws on Mindful Practice, Appreciative Inquiry, Nonviolent Communication, and second-victim and apology models as foundational components.

After this session, participants will be able to:

• Specify 3 effective components of a modern collegial crisis support to increase adoption in your organisation.
• Demonstrate skills from reparative trauma-informed tools.
• Understand how using complexity science and neuroscience is helping us to change an healthcare organization towards richer human connections and patient safety.
  

Anamaria Whitmer Jacobsson Region Halland Sjikhus; Sweden
Fredrik Bååthe Claritatis AB; Sweden

Part 2 - Enhancing psychological safety: transforming culture to combat transgressive behaviour

Join our workshop focused on addressing transgressive behaviour by fostering psychological safety and enhancing accountability culture within your organisation. In today's workplace, ensuring that individuals feel secure to express themselves, report misconduct, and innovate without fear of retribution is crucial for maintaining a healthy and productive environment. This workshop will explore the nature of transgressive behaviour, its impact on team morale and performance, and practical strategies to identify, address, and prevent such behaviour. By cultivating a culture of psychological safety and accountability, we empower delegates to lead effective change, creating a more respectful and inclusive workplace. Attendees will acquire insights and tools necessary to confront and mitigate inappropriate conduct, ensuring a safer and more supportive environment for all. This workshop is indispensable for health care professionals dedicated to eradicating transgressive behaviour and fostering a thriving organisational culture.

After this session, participants will be able to:

• Assess the position of their healthcare organization on the Safety Culture Ladder.
• Prevent double victimization when responding to targeted healthcare workers.
• Implement eight essential strategies for creating a safe workplace.
• Recognize the potential of ethical leadership and practical wisdom in creating and cultivating a learning and caring work environment

Maarten Lijkwan Albert Schweitzer Hospital; Netherlands