Unity Health Toronto; Canada. Samuel Vaillancourt is an emergency and trauma physician at Unity Health Toronto, where he also serves as the physician lead for care experience. His work focuses on improving patient journeys through human-centered design, data-informed strategy, and front-line engagement. Sam is particularly interested in the intersection of clinical operations, patient experience, and system innovation, and he has led initiatives around discharge communication, ED wayfinding, and quality improvement. He is also involved in a hospital-industry collaboration aimed at developing tools to optimize emergency department workflow. With a background in academic research and a strong belief in collaborative design, Sam brings a practical and empathetic lens to transforming healthcare services.