Wednesday 11 March 2026 | 13:00 - 14:00
Stream: Safety

In this special session, you’ll witness real, live examples of a “day in the life” inside today’s complex health care system, with and without the support of an integrated operating system. See how nurses, doctors, leaders, and patients navigate fragmented workflows, disconnected data, and competing demands, and how often the system either inhibits or enables their ability to deliver the care they aspire to provide.

-Watch live side-by-side scenarios that reveal the daily realities of frontline staff and patients: missed signals, workarounds, and friction points contrasted with a more connected, reliable way of working.

-Understand the core principles behind the IHI Care Operating System framework, and why systems designed for reliability and resilience can fundamentally change the experience of giving and receiving care.

-Explore how timely, relevant, and actionable data, not more data, supports faster decisions, reduces cognitive and emotional fatigue, and restores time for caring.

-Leave with practical strategies to redesign workflows, elevate team communication, and foster a culture where clinicians are empowered, technology truly helps, and patient care consistently thrives.

-Highlight how most organisations already have the technology they need to achieve the results they desire, and explore how optimizing and integrating what you already have can unlock meaningful, lasting impact.

Susan Hannah Institute for Healthcare Improvement (IHI); UK
Joshua Clark Institute for Healthcare Improvement (IHI); USA